00:00For all the details on what happened to me regarding my injury, we're pushing 100 hours
00:05plus of video now. YouTube channel My Medical Nightmare. Alright, update on the neurology
00:11department of Grandview Medical Center located at 3686 Grandview Parkway, Suite 720, Birmingham,
00:20Alabama, 35243. It's located just off Highway 280 near the intersection with 459.
00:30My own visit as a patient with Grandview Neurological Physician Dr. Kyle Hudgens, MD, in 2019 was
00:40an absolute disaster. A $300 cash visit. I received absolutely zero results in this examination
00:49referred by AFC Urgent Care American Family Care. It's enough said. I'll go into the details
00:56on what happened with my visit later on in the video. Recording this October 19th, 2025,
01:04there are rumors now that there's been a major housecleaning of this neurological department,
01:11and according to a check of Grandview Medical Center's website, they've lost four neurological
01:17doctors just recently. The exact reason for their departure, apparently not easy to find an answer
01:25to. You look around the internet, one thing that was obvious in recent years, patient and customer
01:32reviews report declining levels of customer service. And at the same time, there is mass evidence of
01:42raising presumptions of entitlement and privileges being sought out and exercised within the neurological
01:52suite. I tried to warn people about what was going on in videos dating back to 2021. As you can hear in
02:01some of my recorded telephone exchanges with the staff of Grammy Medical Center and the neurological
02:10division, I got into arguments with the office staff who apparently no longer give patients and
02:18customers a first and last name, but use nicknames, pseudonyms, fake names. Yeah, if I was a neurologist in
02:27this department, I would be ashamed of myself for this highly unethical and unprofessional practice.
02:35I'll start with Dr. Kyle Hudgens, who examined a very serious head trauma-based injury I almost died
02:44from in 2019. Hudgens' picture and profile disappeared from the Grandview Neurology website sometime in
02:532024. As of October 25, there are some reviews out there that mention Hudgens had in fact retired.
03:04However, a new address listing a practice is given 790 Montclair Road Suite 210 Birmingham, Alabama 35213.
03:15Interestingly, also at the 790 Montclair Road address, you'll also find the name of another retired
03:25Grandview Neurological Doctor, and that's Rodney Swilley MD. Some info on this new practice also lists former
03:35Grandview Neurologist Dr. James Strong as a member. However, as of this date, his profile and picture
03:44is still live on the Grandview Neurology website. So to those interested, you can get a cursory
03:53impression of the circumstances of the mass exodus at Grandview Neurology by skimming over the numerous
04:03patient reviews. I'll read this one. It looks like the start of October 2025, and it reads,
04:11I used to see Dr. Rodney Swilley in this practice, and he was wonderful, but has now retired. After having
04:19a change in my symptoms a few years after seeing Swilley, I got an appointment in the same practice
04:25with Dr. B. During my first appointment, she was not very interested in listening to my story, acted as
04:32though she was not willing to try to investigate at all. Paraphrasing, he recommended to Dr. B to do a
04:40brain MRA to look at the cranial nerves, but she refused to order the test. I had to get my primary
04:47care doctor to order it, and sure enough, the source of my symptoms was discovered along with a small
04:53aneurysm. I refused to go back to see Dr. B. She was rude, uninterested in hearing about my history of
05:01symptoms, totally uncaring about her patients, finding another neurologist, even if you have to
05:07wait a while. Yeah, I had the same experience with Kyle Hudgens. In my case, the guy opened up the exam
05:15and engaged in way too much small talk. I was there with a very serious injury, close to dying when I
05:23had to visit with him. When I changed the conversation to the reason for my visit, he acted
05:30offended, provided absolutely zero services for my money.
05:36Grandview Operator, may I help you? Yes, ma'am. I'm trying to reach the office of CEO Daniel McKinney.
05:42One moment. Thank you for calling Grandview Administration. I was a patient for Grandview Neurology,
05:49Dr. Kyle Hudgens, MD. I called their office yesterday, September 26, 2023, to discuss billing
05:56and service issues that arose during my visit. I had a broken skull injury I was dying from. I showed
06:02the doctor, printed out an x-ray CT MRI showing the injury clearly. Dr. Hudgens, looking at the same
06:09images, told me no injury appeared there. He provided no useful service in my visit, $265 cash.
06:17I would like to inform the CEO that Grandview Neurology staff now use pseudonyms, nicknames,
06:25and false names when dealing with the public. I was hung up on when requesting a first and last name
06:31from the staff I talked to. She identified herself as Ronnie. At the same time, the representative
06:37for the MD make $140 an hour after going to school for 10 years. They request access to patients'
06:45PHI personal health data. They seek to remain anonymous. In my case, this practice is now being
06:51abused because it's being used to conceal negligence and liability. Also, a HIPAA issue is involved,
06:57withholding medical records. When I talk to someone about a million dollar health issue, I'm going to
07:04have to have a first and last name for my records keeping before I talk to that person. That's
07:09professional. Your customers and patients who pay you money will not accept this corrupt practice
07:15and it will one day soon be done away with, mandated by law. So you heard it here first. Still trying to
07:22talk to someone at Grandview about my bill and you can reach me at that phone number. A little
07:26forward to talking to you, sir. Thank you for calling Grandview Medical Group Neurology. Hello,
07:33I'm trying to reach Ronnie. This is her. Yes, ma'am. I called yesterday regarding my bill and a visit
07:40with colleges. What's your date of birth? Okay, do you have a last name? I'm not giving you my last
07:47name, sir. Okay, so you... I'll give you my initial. Okay, Grandview doesn't give the first and last
07:53names of people that deal with the public. I can give you my first name and my last initial, sir,
07:58but I do not give out my last name. No, ma'am. You'll give me your first and last name or I can't talk to
08:02you. Okay, well, unfortunately, I will not be able to talk to you then. Thank you and you have a good day.
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