00:00For all the details on what happened to me regarding my injury, we're pushing 100 hours plus of video now.
00:07YouTube channel My Medical Nightmare, the rise and fall of Grandview Medical Group Neurology.
00:13And we told you in a couple of videos last year how there's been an apparent exodus of neurological specialist doctors and neurosurgeons from this unit.
00:24And it looks like four to five EMDs either retired or let go from the department in about a year's time between 2024 and 2025.
00:35Located just off Highway 280 at 3686 Grandview Parkway, Suite 720, Birmingham, Alabama.
00:43The reason for the exodus, not easy to identify, but declining levels of customer service as well as presumptions of entitlement by the neurological staff are evidenced in customer and patient reviews on the internet.
01:01As more reviews trickle in, we're able to get a better understanding of what happened here.
01:07And so the first week of January, 2026.
01:13And according to some new information, as of this time, Grandview Medical Center has yet to fully restore their neurological department.
01:23And this is utterly baffling.
01:25I'll list some numbers here from the Birmingham Business Journal.
01:30These are the top hospitals and medical centers operating in the Birmingham, Alabama area, ranked according to net patient revenue as of 2024.
01:44At number three, you will see Grandview listed here.
01:49They made $665 million U.S. in that year.
01:56And after you hear what I'm about to read, you got to scratch your head and ask yourself,
02:02how can a hospital this large not have a fully functional neurology department?
02:08And according to a new patient and customer review from the third week of December 2025,
02:17they write, quote,
02:18I would give zero stars if it was an option.
02:22Have tried for weeks to get in contact with someone from this office and even came in person and no one was there.
02:33I am currently pregnant, needing a recommendation regarding a neurological condition for my delivery.
02:40And though I was seen by a physician in this practice,
02:44they are refusing to give my OB a recommendation or even attempt to set up an appointment
02:51because the physician I saw has since left.
02:55And again, you can see my other videos on this subject.
02:58Back in October 25, I became aware of this situation.
03:03And apparently, it was ongoing for some duration.
03:09And other patients online have written of their experiences of being lined up with cash in hand,
03:17the best medical insurance coverage in the state of Alabama.
03:22They talk about how their doctor abruptly left the practice.
03:27And they cannot get this hospital to assign other neurological doctors to examine them.
03:35So yeah, when patients run into these dead ends within a medical services provider,
03:42the hospital stands a good chance of losing their business completely.
03:48Other hospitals in America don't seem to have a problem keeping a neurology department fully staffed.
03:57Taking care of the high volume of demand that's out there.
04:02You look at a place like UAB, where I was placed on a four-month waiting list to see one of their neurological physicians.
04:12So what's going on here?
04:14Yes, ma'am. I'm trying to reach the office of CEO Daniel McKinney.
04:19One moment. Thank you for calling Grandview Administration.
04:23I was a patient for Grandview Neurology, Dr. Kyle Hudgens, MD.
04:29I called their office yesterday, September 26, 2023, to discuss billing and service issues that arose during my visit.
04:37I had a broken skull injury I was dying from.
04:40I showed the doctor, printed out an x-ray CT MRI showing the injury clearly.
04:45Dr. Hudgens, looking at the same images, told me no injury appeared there.
04:51He provided no useful service in my visit, $265 cash.
04:55I would like to inform the CEO that Grandview Neurology staff now use pseudonyms, nicknames, and false names when dealing with the public.
05:05I was hung up on when requesting a first and last name from the staff I talked to.
05:11She identified herself as Ronnie.
05:14At the same time, the representative for the MD make $140 an hour after going to school for 10 years.
05:20They request access to patients' PHI personal health data.
05:25They seek to remain anonymous.
05:27In my case, this practice is now being abused because it's being used to conceal negligence and liability.
05:33Also, a HIPAA issue is involved, withholding medical records.
05:37When I talk to someone about a million-dollar health issue, I'm going to have to have a first and last name for my records keeping before I talk to that person.
05:47That's professional.
05:48Your customers and patients who pay you money will not accept this corrupt practice, and it will one day soon be done away with, mandated by law.
05:57So you heard it here first, still trying to talk to someone at Grandview about my bill, and you can reach me at that phone number.
06:04A little foreign to talking to you, sir.
06:06Hello, I'm trying to reach Ronnie.
06:08This is her.
06:09Yes, ma'am.
06:10I called yesterday regarding my bill and a visit with the college and staff.
06:15One second, what's your date of birth?
06:17Okay, do you have a last name?
06:19I'm not giving you my last name, sir.
06:21Okay, so you...
06:22I'll give you my initial.
06:23Okay, Grandview doesn't give the first and last names of people that deal with a poet.
06:28I can give you my first name and my last initial, sir, but I do not give out my last name.
06:33No, ma'am.
06:33You'll give me your first and last name, or I can't talk to you.
06:36Okay, well, unfortunately, I will not be able to talk to you then.
06:39Thank you, and you have a good day.
06:40Thank you for calling Grandview Medical Group Neurology, the office of Drs. Kyle Hudgens,
06:47Rodney Swilley, James Strong, Drew Urich, Stephen Suggs, and Natalia B.
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