00:00For all the details on what happened to me regarding my injury, we're pushing 100 hours
00:05plus of video now. YouTube channel My Medical Nightmare. Alright, update on the neurology
00:11department of Grandview Medical Center located at 3686 Grandview Parkway, Suite 720, Birmingham,
00:20Alabama, 35243. It's located just off Highway 280 near the intersection with 459. My own
00:30visit as a patient with Grandview Neurological Physician Dr. Kyle Hudgens, MD, in 2019 was
00:40an absolute disaster. A $300 cash visit. I received absolutely zero results in this examination
00:48referred by AFC Urgent Care American Family Care. It's enough said. I'll go into the details
00:55on what happened with my visit later on in the video. Recording this October 19th, 2025. There
01:04are rumors now that there's been a major house cleaning of this neurological department and
01:11according to a check of Grandview Medical Center's website, they've lost four neurological doctors
01:18just recently. The exact reason for their departure, apparently not easy to find an answer to.
01:26You look around the internet, one thing that was obvious in recent years, patient and customer
01:32reviews report declining levels of customer service. And at the same time, there is mass evidence of
01:42raising presumptions of entitlement and privileges being sought out and exercised within the neurological
01:52suite. I tried to warn people about what was going on in videos dating back to 2021. As you can hear in
02:01some of my recorded telephone exchanges with the staff of Grammy Medical Center and the neurological
02:10division, I got into arguments with the office staff who apparently no longer give patients and
02:18customers a first and last name but use nicknames, pseudonyms, fake names. Yeah, if I was a neurologist in this
02:27department, I would be ashamed of myself for this highly unethical and unprofessional practice.
02:35I'll start with Dr. Kyle Hudgens, who examined a very serious head trauma-based injury I almost died
02:44from in 2019. Hudgens' picture and profile disappeared from the Grandview Neurology website sometime in
02:532024. As of October 25, there are some reviews out there that mention Hudgens had in fact retired.
03:04However, a new address listing a practice is given 790 Montclair Road Suite 210 Birmingham,
03:13Alabama 35213. Interestingly, also at the 790 Montclair Road address, you'll also find the name of
03:23another retired Grandview Neurological doctor and that's Rodney Swilley, MD. Some info on this new
03:32practice also lists former Grandview Neurologist Dr. James Strong as a member. However, as of this date, his
03:43profile and picture is still live on the Grandview Neurology website. So to those interested, you can get
03:51a cursory impression of the circumstances of the mass exodus at Grandview Neurology by skimming over
04:01the numerous patient reviews. All right, so next review from August 25. I had a stroke back in January. The
04:12problem came with the neurology group. My MP left the practice and I could not get another provider.
04:20Therefore, I could not get imaging done that they told me I needed. I moved to Nashville and found a new
04:28provider, but they need my past imaging and no one at the Grandview Neurology Department will answer the
04:36phone. The machine encourages you to leave a message, but no one calls you back. This has been an issue
04:43since May. If you work in a provider's office, you need to answer your telephones and talk to your
04:50clients. Do not go here. And yet, these critiques are repeated in many reviews in recent years about this
05:00department. There's apparently an apprehension to the office personnel picking up the telephone and
05:07speaking to people. Yeah, it's real funny because up until recently, this was never a problem, was it?
05:14You just call your doctor's office and they'll tell you whatever. This is something that's changed and
05:19this is a very negative development. I believe in my case, my number may have in fact been flagged
05:27and blacklisted or blocked.
05:30Grab the operator, may I help you?
05:32Yes, ma'am. I'm trying to reach the office of CEO Daniel McKinney.
05:35One moment. Thank you for calling Grandview Administration.
05:39I was a patient for Grandview Neurology, Dr. Kyle Hudgens, MD. I called their office yesterday,
05:46September 26, 2023, to discuss billing and service issues that arose during my visit. I had a broken
05:53skull injury I was dying from. I showed the doctor, printed out an x-ray CT MRI showing the injury
06:00clearly. Dr. Hudgens, looking at the same images, told me no injury appeared there. He provided no
06:07useful service in my visit, $265 cash. I would like to inform the CEO that Grandview Neurology staff now
06:16use pseudonyms, nicknames, and false names when dealing with the public. I was hung up on when requesting
06:23a first and last name from the staff I talked to. She identified herself as Ronnie. At the same time,
06:30the representative for the MD make $140 an hour after going to school for 10 years. They request
06:37access to patients' PHI personal health data. They seek to remain anonymous. In my case, this practice
06:44is now being abused because it's being used to conceal negligence and liability. Also, a HIPAA issue is
06:50involved withholding medical records. When I talk to someone about a million dollar health issue,
06:56I'm going to have to have a first and last name for my records keeping before I talk to that person.
07:02That's professional. Your customers and patients who pay you money will not accept this corrupt practice,
07:08and it will one day soon be done away with, mandated by law. So you heard it here first. Still trying to
07:15talk to someone at Greenview about my bill, and you can reach me at that phone number. A little
07:20foreign to talking to you, sir. Hello. I'm trying to reach Ronnie. This is her. Yes, ma'am. I called
07:26yesterday regarding my bill and a visit with the colleges. One second. What's your date of birth?
07:32Okay. Do you have a last name? I'm not giving you my last name, sir. Okay, so you... I'll give you my initial. Okay,
07:39Grandview doesn't give the first and last names of people that deal with the public. I can give you my first name and my last
07:46initial, sir, but I do not give out my last name. No, ma'am. You'll give me your first and last name, or I can't talk to you. Okay, well,
07:52unfortunately, I will not be able to talk to you then. Thank you, and you have a good day.
07:55Thank you for calling Grandview Medical Group Neurology. The office of Drs. Kyle Hudgens, Rodney Swilley, James Strong, Drew Urich, Stephen Suggs, and Natalia B.
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