00:00All right, June 30th, 2026, a new review posted by a customer and patient of Granby Medical Group Neurology.
00:10Their office is located at 3690 Granby Parkway, Birmingham, Alabama.
00:16This is just off Highway 280.
00:18We have some previous videos on how this neurology department had some kind of major disintegration event.
00:30Culminating in 2025, close to four or five doctors were either let go from this place or walked off the
00:38job in the space of a few months.
00:41Summer 2026, it looks like problems continue to persist within the neurology unit of one of Alabama's largest hospitals.
00:53This patient writes,
00:54In the third week of June, I am 80 years old and was admitted to Grandview ER and hospital after
01:03having a stroke on May 11th.
01:06After discharge, I was provided with written instructions to follow up with Granview Neurology within two weeks.
01:16After multiple phone calls and referrals from my GP and cardiologist to the neurologist, I eventually had an appointment for
01:27July 6th.
01:28I was called today by an extremely dismissive person from Grandview who canceled the appointment on the basis it was
01:37for a second opinion.
01:39So yeah, not really sure what happened in this case.
01:43Multiple reports out there of the neurology department being severely understaffed.
01:52Along these lines, patients who have been with Grandview for decades are mentioning how medical services and exams for conditions
02:05that they had done traditionally all of a sudden were a no-go area.
02:14I found this job solicitation dated 22nd of June, 2026 on the Fish for Jobs website.
02:24And it's for a neurological physician in the Grandview Medical Group.
02:29So it looks like they're actively still trying to staff this place, keeping a close eye on the situation in
02:37this beleaguered hospital.
02:39Yes, ma'am.
02:40I'm trying to reach the office of CEO Daniel McKinney.
02:44Thank you for calling Grandview Administration.
02:46I was a patient for Grandview Neurology, Dr. Kyle Hudgens, MD.
02:52I called their office yesterday, September 26, 2023, to discuss billing and service issues that arose during my visit.
03:00I had a broken skull injury I was dying from.
03:03I showed the doctor, printed out an x-ray CT MRI showing the injury clearly.
03:08Dr. Hudgens, looking at the same images, told me no injury appeared there.
03:14He provided no useful service in my visit, $265 cash.
03:18I would like to inform the CEO that Grandview Neurology staff now use pseudonyms, nicknames, and false names when dealing
03:27with the public.
03:28I was hung up on when requesting a first and last name from the staff I talked to.
03:34She identified herself as Ronnie.
03:36At the same time, the representative for the MD make $140 an hour after going to school for 10 years.
03:44They request access to patients' PHI personal health data.
03:48They seek to remain anonymous.
03:50In my case, this practice is now being abused because it's being used to conceal negligence and liability.
03:56Also, a HIPAA issue is involved, withholding medical records.
04:00When I talk to someone about a million-dollar health issue, I'm going to have to have a first and
04:06last name for my records keeping before I talk to that person.
04:10That's professional.
04:11Your customers and patients who pay you money will not accept this corrupt practice, and it will one day soon
04:17be done away with, mandated by law.
04:20So you heard it here first.
04:22Still trying to talk to someone at Grandview about my bill, and you can reach me at that phone number.
04:27Look forward to talking to you, sir.
04:30Thank you for calling Grandview Medical Group Neurology, the office of Drs. Kyle Hudgens, Rodney Swilley, James Strong, Drew Uric,
04:41Stephen Suggs, and Natalia B.
04:43Hello.
04:44I'm trying to reach Ronnie.
04:45This is her.
04:46Yes, ma'am.
04:47I called yesterday regarding my bill and a visit with the college.
04:52One second.
04:53What's your date of birth?
04:54Okay.
04:55Do you have a last name?
04:56I'm not giving you my last name, sir.
04:58Okay.
04:59I'll give you my initial.
05:00Okay.
05:01Grandview doesn't give the first and last names of people that deal with the public.
05:05I can give you my first name and my last initial, sir, but I do not give out my last
05:10name.
05:10No, ma'am.
05:10You'll give me your first and last name, or I can't talk to you.
05:13Okay.
05:14Well, unfortunately, I will not be able to talk to you then.
05:16Thank you, and you have a good day.
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