00:00To see everything that happened to me regarding my experience with this doctor and this medical practice,
00:07you can see my documentation at YouTube channel, My Medical Nightmare.
00:14Alright, this is an employee review as posted to the Indeed.com website.
00:22This is for American Family Care, AFC Urgent Care.
00:27They describe themselves as a clinic, having pioneered the concept of convenient patient-centric health care,
00:34with more than 300 clinics and 1,500 in-network physicians caring for over 6 million patients per year.
00:45This is as of 2023.
00:48I was a patient of AFC in Birmingham, Alabama, USA,
00:53and following this latest review, I'll give some details about my own negative experience.
01:02I went there with a broken skull injury I almost died from and I was misdiagnosed.
01:10Had an x-ray taken, was told no injuries appeared in the x-ray.
01:14Didn't trust what their doctors were telling me.
01:17Went and got the original images.
01:19I'll put the images up here.
01:21You can see for yourself, I've got evidence of head trauma I was not informed about for my $175 cash
01:31payment.
01:32Subsequent MRI and CT confirmed the fact that I had broken the underside of my skull.
01:38Went back to AFC about correcting their error.
01:41They would do nothing to help me.
01:44No refund, no apologies, no corrections from their doctors.
01:50This review was submitted by a medical assistant currently employed in Baytown, Texas, September 4, 2023.
02:00They mention here that the management is always micromanaging their employees.
02:07They say the work environment and company culture is very stressful.
02:11If you work there a month, you may feel that you've worked there for several years.
02:16Their title for this review is interesting.
02:19It reads,
02:20Horrible for your physical and mental health.
02:22Choose somewhere else if you have a choice.
02:24They describe a typical day working as a medical assistant for AFC.
02:29In the following fashion, they say they are understaffed and overworked by the volume and it's not unheard of to
02:38see 100 patients in a 12-hour shift.
02:42I did some research on this and it appears that 100 patients in a 12-hour shift is about double
02:51what their capacity should be.
02:53My own experience as a patient going to American Family Care in Birmingham, Alabama, I had an x-ray taken,
03:01was assigned a waiting room.
03:03My visit was over one hour, just to give you a perspective.
03:08Yeah, and I think that the facility that I went to, they have something like 5 to 10 patient waiting
03:14rooms, tops.
03:15Yeah, if you look at my situation and what happened to me, what you'll see again and again is current
03:22medical providers and practitioners around Birmingham, Alabama,
03:27they choose quantity of patients and potential sources of money and income over quality.
03:38And by doing so, they overlook potentially life-threatening injuries, for example.
03:44They don't give the proper amount of attention to each individual customer and patient.
03:51And this is a big problem that needs to be reversed in the United States of America.
03:57We need further health care reform.
04:00And here's yet another example of the bad way in which AFC Urgent Care, American Family Care chooses to engage
04:08in their business.
04:09Back in May 2022, I tried to contact this doctor whose name appeared on the top of medical records that
04:23I requested from American Family Care.
04:27And this was in regards to a misdiagnosed x-ray of my skull that I had done in 2019.
04:40Blake Thomas, MD's name, appears here as supervising the nurse that facilitated the x-ray in the AFC clinic.
04:50This is Kimberly Kelley, and he should have also been checking over the work of radiologist Dr. Anna Maria Echnik,
05:02MDD-ABR,
05:04which the x-ray was outsourced to through Xperity.
05:09You call the phone number under this doctor's name on the radiologist report.
05:16It leads to Xperity.
05:18This doctor and subsequently the nurse told me I had no injuries appear in this x-ray.
05:27I'll put the actual images in this video so you can see the truth regarding this matter.
05:35I have around a 3-inch in diameter translucent oval here.
05:41This is visible in a standard x-ray.
05:44No contrast was used in this scan.
05:47Subsequently, I discovered in further MRI and CT that I had broken the underside of my skull.
05:56And the translucent oval that you can see in the AFC and Xperity x-ray, this shows up as infection
06:05surrounding the main wound.
06:07I tried to contact this doctor to get this x-ray scan looked at again because I paid $175 for
06:17this visit and I got a misdiagnosis here.
06:21This is not helpful if you're a medical patient seeking treatment with doctors and nurses, in this case licensed in
06:35the state of Alabama.
06:35I found that this doctor was located at the American Family Care Clinic in Cava Village off Highway 280 in
06:46Birmingham.
06:46I tried to call this doctor's office.
06:51It was then that I found out by talking to the receptionist.
06:56Every individual that worked in this location that I spoke with, they used a nickname, a false name, or a
07:08pseudonym.
07:09In trying to reach Dr. Blake Thomas, MD, I was put in touch with an individual who identified himself as
07:21the office manager of this clinic.
07:24And he went by the name Sadler.
07:27S-A-D-D-L-E-R.
07:28I later found out, after my call with this office manager, that I was in fact speaking with the state
07:40of Alabama licensed medical doctor, Christopher Blake Thomas, who I was trying to reach in the first place.
07:48So he gave a false name.
07:51And I found this out very simply.
07:53You can hear my recorded calls with this individual.
07:58And Dr. Blake Thomas gave a television interview with Birmingham, Alabama, TV station WVTM, Channel 13.
08:08Listen to the two voices, and they are identical.
08:13I believe that a medical doctor identifying himself under a pseudonym is against the law in Alabama.
08:22And possibly other jurisdictions as well.
08:26This is a type of fraud.
08:29I'm not very happy about my experience dealing with this individual.
08:34Yeah, in trying to get that x-ray and the misdiagnosis looked at again, the office manager, again, a false
08:45identity that this doctor was using.
08:47He told me that he could do nothing to help me fix this situation.
08:54No refund of my $175.
08:58He wouldn't go to the medical doctor or Xperity and have this situation looked at or reversed.
09:07He told me on the phone, you can hear this recorded, there's nothing he was going to be able to
09:12do to help me fix this situation.
09:14And this is real bad news because that injury that I had, I almost died for him in 2019.
09:20This is totally unacceptable as a medical patient.
09:25AFC as well, I contacted.
09:27They would not help me with this situation.
09:30I talked to Xperity.
09:32They would not help me fix this situation or correct this.
09:36And basically, I was ripped off as a customer and a medical patient.
09:40I went to the Alabama Board of Medical Examiners and filed complaints in this situation.
09:48They would do nothing to help me with their oversight.
09:52Totally useless.
09:54They're lazy.
09:54No doctor worth their salt should work for this place.
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