Four in a Bed Season 30 Episode 25

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Transcript

00:00Oh, look at those guns. That'll be our slot on payment day.

00:04Four sets of holiday hosts...

00:07Hope you had a great stay.

00:08Yeah, it's been lovely, thank you.

00:09...have stayed at each other's places.

00:12Today, with all the visits over, scores are settled.

00:15So you actually thought our breakfast was six?

00:17Six.

00:17Yeah.

00:18And the payments are revealed.

00:20Can you explain?

00:21I think it was really down to the basic facilities. There were things missing.

00:24With four in a bed...

00:26We just didn't see the value for two people.

00:27Did anyone get a good night's sleep?

00:30He was upset. I was distraught.

00:38It's the final day of the competition to be named Best Value Place of the Week.

00:43The rival hosts are assembling one last time...

00:46...to find out what they've been paid...

00:48...and settle some scores.

00:50So who's ready to get some answers then?

00:52Kicking off proceedings is Naim Payman...

00:54...whose wife Sarah is unable to attend today.

00:57So guys, time to get some clarification.

01:00When they welcomed their rivals to the Lovelady Shield Hotel in Alston, Cumbria...

01:06Hello! Welcome to Lovelady.

01:08...Chris soaked it all in.

01:10Wow, what a view. That's incredible.

01:12Wow, lovely bathroom.

01:16Perfect length bath for me.

01:18And Neil and Jack found it a breath of fresh air.

01:21Well, it's very light and airy. I like it.

01:23I think we've even got a valley view.

01:25Yeah.

01:25Have a look underneath what's underneath here.

01:27Well, it's nice and clean.

01:28Like brand new to me then.

01:30But when Jane and Phil arrived...

01:32Oh, wow.

01:33What a beautiful room.

01:35It is.

01:35It was a case of out with the old...

01:37Everything is clean.

01:39Yeah.

01:39I just think some of the furniture and decor just needs a little bit of upgrading.

01:45The beading's missing off the front there.

01:48Same with the sash window, really. There's been a repair on that.

01:51Which, come feedback...

01:52How were the facilities at Lovelady Shield?

01:55...made a dent in the scores.

01:57I'm going to have to go for a six.

01:59Six.

01:59Oh, that's painful.

02:01There's a few things we need to find out on payment day.

02:04Yeah.

02:05Now face to face, Naeem has a score to settle.

02:08So, Jane and Phil, on facilities, they gave us a six.

02:12Bedroom needs finishing.

02:14What exactly needed finishing?

02:15The furniture wasn't up to much.

02:17There was a side dresser that some of the beading was missing off it.

02:20The sash window had been repaired, but not sanded down and painted.

02:24It just needed a little bit more attention to detail.

02:28It is an old building.

02:29For us, it's been mostly a case of trying to get the place open.

02:32There was so much wrong with that place.

02:34You know, at least you didn't have a leak through your roof.

02:36You had your hot water.

02:37The heating was working.

02:38It just looked a little bit tired.

02:40What we're charging is based on what we have to offer at the moment.

02:44If in the future we do a full upgrade of the place,

02:46then pricing would probably double or triple.

02:48I think Love Lady was very tired, wasn't it?

02:51There were quite a lot of issues.

02:53For the money we're charging, the feedback was a bit harsh.

02:56Decor debated.

02:57Naeem can now find out how much he's been paid,

03:00starting with Neil and Jack and Neil's room at £126.

03:04£100, £120, £125, £126.

03:10That's full payment.

03:11Thank you so much, gents.

03:12No problem.

03:12I thought it was excellent value.

03:14Yeah.

03:15Next, it's Chris's room, also costing £126.

03:20£125, £126.

03:22Full payment from you as well, Chris.

03:24Couldn't have asked for more, really.

03:26Hope we'll have you back.

03:27Finally, it's Jane and Phil's room, which cost £134.10.

03:34130?

03:35134 and 10p.

03:38Goodness me.

03:39Full payment.

03:40Thank you, guys.

03:41It was deserved, Naeem.

03:42There was just a few things that wanted doing.

03:45That was all.

03:46It was great value for money.

03:47Very good value for money.

03:48Yeah.

03:48Jane and Phil had given some relatively poor feedback,

03:52so I was worried we'd get massively underpaid,

03:54but it went well.

03:56With the Rybeck Hotel,

03:58Dale to Swale glamping

03:59and Ashbourne Holidays all paying in full,

04:03the Lovelady Shield finishes with a final bill average of 100%.

04:07Next to face the feedback are colleagues Neil Barnes and Jack Waring.

04:12OK, I'm really excited about this.

04:15Let's go.

04:16When they opened the doors to the Rybeck Hotel

04:19in Bowness on Windermere in the Lake District...

04:22Hi.

04:23Hello.

04:24Welcome to the Rybeck Hotel, Windermere.

04:26Some of the guests lapped it up.

04:28Oh, wow.

04:29Look at that for a view.

04:30It's a beautiful view, isn't it?

04:32Stunning.

04:33Good-sized room, like that, and first impressions.

04:36Really pleased with it.

04:37But when Naeem and Sarah arrived...

04:39Oh, wow.

04:40Wow.

04:41They weren't sweet enough...

04:43For the price that we're paying,

04:45I'd expect something slightly larger, to be honest,

04:48maybe an additional room, some sort of a suite.

04:50And the pair dissed the decor.

04:52There's paint on this clothes hanger.

04:55I mean, that's not a great finish,

04:56and you can see a proper wave in the wall there.

04:59The coving up here, there's quite a bit of a mismatch.

05:02On closer inspection, Chris aired his views.

05:05It is a lovely view, lovely garden,

05:07but I was hoping for a lakeside view.

05:09And he felt the squeeze in the bathroom.

05:11I can just fit in this one.

05:13Just a little more space would be preferable.

05:15Come morning, the bathrooms took even more of a bashing.

05:19That glass was completely transparent.

05:22I'd expect some level of frosting to give privacy.

05:24And the shower this morning was a bit disappointing as well.

05:27I had to almost stand on the slope

05:30to be able to get enough water on me.

05:32It just didn't have enough pressure, I guess.

05:34Yeah.

05:34I did find it a little bit awkward getting into the shower

05:37because of the position of the toilet.

05:39Yeah.

05:39And the breakfast got a grilling.

05:42How about your sausages?

05:43To be honest, I like mine a bit firmer.

05:45What do you make of these beans?

05:46Do you think they were homemade or were they tinned?

05:48I don't think they were homemade.

05:50But at feedback...

05:51How were the facilities?

05:53It was Naeem and Sarah's facilities score...

05:56I think let's go with a six.

05:57..that bothered the boys.

05:58A six.

06:00I think we need some clarification

06:02and I'd like to see that on payment day.

06:05Now, all together,

06:06Neil and Jack soak up Naeem's comments about the bathroom.

06:10Facilities, Naeem, you give us a six.

06:13OK.

06:14Shower pressure and layout disappointing.

06:16Yeah, so the shower pressure was slightly on the low side

06:20and in terms of the layout,

06:22particularly because the pressure was low,

06:23I sort of had to stand on the slope

06:25to get under the water actually falling on me.

06:29Yes, you had to get over the toilet to get into the bath

06:31because the shower screen wouldn't open.

06:33Well, we haven't actually done anything

06:35with the bathrooms in them rooms.

06:36I don't think the bathrooms were that bad,

06:38but we have done some of the other bathrooms.

06:39I think Chris had a new one.

06:41I just found it a little bit tight in the shower.

06:43It is what the room is, I'm afraid.

06:45That's the problem.

06:45And it is a very tight shower.

06:47It's probably the smallest you can get.

06:49OK, better planning, bathroom frosting.

06:52Naeem.

06:52So the window in the bathroom obviously had a great view,

06:55but people outside could look in fairly easily.

06:58So unless you put the blind down...

07:00Yeah.

07:01..it was slightly difficult to use the bathroom

07:03because both the toilet and the shower were in straight view.

07:06It's two ways of looking at this.

07:07Another person would say,

07:09I don't have the view from my bath out the window.

07:12You'd put the blind down if you wanted to have a shower.

07:15You'd put the blind up if you wanted the view, wouldn't you?

07:17That would be my view.

07:19I think it was a bit brutal on the bathroom.

07:22I mean, we've not refitted the bathrooms.

07:24Naeem, definitely a picky sort,

07:26so I won't be changing nothing for him.

07:27We've been very frank, very blunt,

07:30but I just say things the way they are.

07:31Next, Neil and Jack want to bite down on their breakfast score.

07:35Yeah, so with breakfast, you give us an eight.

07:38Some ingredients lacked quality and taste.

07:40The sausages were very soft compared to what I like.

07:44Yeah.

07:44And then the beans, sorry to say, but were they thinned?

07:49Because it looked like they'd just been chucked in the microwave.

07:51The beans aren't homemade.

07:52I don't think many people offer homemade beans, do you?

07:56I believe we do, yeah, and I mean, at that price point,

07:59I was sort of expecting to be blown away with the breakfast.

08:01We do offer a good breakfast, we get a lot of feedback,

08:04people returning just for breakfast.

08:05I think an eight is a little bit harsh, really, I think.

08:08Yeah, I mean, I was a six, Sarah was a ten,

08:10so we sort of met halfway at the eight.

08:11So you actually thought our breakfast was a six?

08:13Six?

08:13Yeah.

08:14Does Sarah give it a...

08:15She was on a ten, wasn't she?

08:16Sarah was on a ten, she really liked it.

08:18So, that says it all, doesn't it?

08:19Yeah.

08:19I mean, that says it all.

08:21Some people might like some bits more than others.

08:24I just don't see this disparity, you know what I mean?

08:28It's just...

08:28He was upset, I was distraught.

08:30The pair can now count their cash,

08:33starting with Phil and Jane's room, costing £258.

08:38£220, £240, £250.

08:42OK.

08:43So it's an underpayment of £8.

08:45It was purely down to the bathroom.

08:47Purely down to the bathroom.

08:48Just didn't meet the expectations of that room.

08:50Yeah.

08:50And that was all.

08:52I'll give it to Jane and Phil.

08:55Their payment was justifiable.

08:58Next, it's Chris's room at £183.

09:03£140, £160, £170, Jack.

09:06So, Chris, that's an underpayment of £13.

09:09The struggle space in the shower,

09:11and I would have preferred a room with a view of the lake.

09:14£170, I'll be honest,

09:15you wouldn't really get a lake view in Windermere for that.

09:18But, yeah, we'll take your comments on board, so thank you.

09:20The room Chris was allocated.

09:22It was a nice room.

09:23It was a nice room.

09:24We don't have 27 lake views.

09:26Finally, it's Naeem, and his and Sarah's room, priced at £258.

09:32£180, £190, £200.

09:34That was a big underpayment.

09:38Wow.

09:39So that's an underpayment of £58.

09:41Essentially, it's about 20% off,

09:44which we feel reflects some of the issues that we had.

09:47The one other thing is, to be honest, for that price point,

09:49I expected a slightly larger room,

09:51more of a suite, if that makes sense.

09:54Naeem, I've got to say it,

09:55in Windermere, £200.

09:57You're not going to get a real house.

09:58You're not going to get a suite

10:00looking at Lake Windermere for £200.

10:02There's guests, there's guest houses charging £300.

10:06And don't take it personally,

10:07but we just felt for us, that's a lot of money,

10:09and we'd rather spend it elsewhere.

10:11We're both not particularly happy with this payment,

10:13but on this occasion, we'll accept it.

10:15Naeem was expecting a suite for £250.

10:19He must be deluded.

10:21With Ashbourne Holidays knocking off £8,

10:24Dale Tusswale Glamping holding back £13,

10:27and the Lovelady Shield deducting £58,

10:31the Ryback Hotel finishes with a final bill average of 89%.

10:36With half the payments in,

10:38Dale Tusswale Glamping is next to face the critics.

10:42Tension's rising, my feedback's next,

10:44and I'm going to be fighting my corner.

10:51It's the final day of the competition

10:54to be named Best Value Place of the Week.

10:56Two sets of hosts have already found out

10:58where they've been paid.

11:00Next up is Chris Long.

11:02Right, guys, I want some answers from you,

11:04and they'd better be good.

11:06When the guests swept up to Dale Tusswale Glamping

11:10in Richmond, North Yorkshire...

11:11Hi, Chris.

11:12Welcome to Dale Tusswale Glamping.

11:14First impressions were impressive.

11:16Wow.

11:17Oh, wow.

11:18This is so cool.

11:20Oh, this is nice.

11:20It's nice and light, anyway, yeah.

11:22Well, it's quite spacious.

11:24Yeah.

11:25The living area looks clean, doesn't it?

11:27But on closer inspection,

11:29Naeem and Sarah came clean.

11:31Yeah, that's definitely not been cleaned.

11:33Not been cleaned.

11:35Have a look at the loo.

11:36Some here, over there.

11:38Oh, yeah.

11:39And it was the lack of electric

11:40that made everyone lose their spark.

11:42Oh, fab.

11:43Oh, at least some milk.

11:44But that means we obviously haven't got a fridge.

11:47No electric.

11:48Yeah.

11:49Solar hub.

11:50I don't know if we'll be able to charge our phone in that.

11:52And I'm not sure how I'm going to get my laptop plugs in.

11:55For me, not having mains power is a bit of an issue, isn't it?

11:58It is totally.

11:59Come bedtime, Naeem and Sarah lost their chill.

12:03Is there any warmer in the bedroom yet?

12:05Yeah, it's a little bit warmer.

12:06I've got four hot water bottles.

12:09In the morning, Jane and Phil were restless.

12:12How did you sleep last night?

12:13Not very well.

12:14That noise.

12:15I think it is just the canvas.

12:17Plus the road noise as well.

12:19And at breakfast, they weren't tooled up.

12:22No tongs, is there?

12:23No.

12:24While for Naeem and Sarah, the price left a sour taste.

12:28For me, 200 quid.

12:29I mean, for two people, it's just completely out of the question.

12:32But at feedback...

12:33How were the facilities?

12:35It was the lack of power...

12:36There was no electricity.

12:37No electricity.

12:38..that left the host charged up.

12:40Quite clearly, we had a couple of guests

12:41who just kept on banging on about electricity.

12:43We don't have electricity, so...

12:45Now round the table, Chris is ready for some power play.

12:50Facilities, Naeem, you've given me four.

12:52And in your comments, you've put no electricity.

12:55I appreciate what you're trying to do

12:57and trying to get people a reset from technology.

12:59But to me, that's a big problem.

13:01I need to be online pretty much 24-7 whenever I'm awake.

13:04And even keeping the phone charged was a struggle.

13:06This is what my glamping site is about.

13:09We don't provide that.

13:10We don't say we provide it.

13:12I can't get away from the electricity with it.

13:14I feel there's so much benefits to have electricity there.

13:17For me, it does kind of take away from glamping for me

13:19because you've not got the luxuries available to you,

13:21like electricity and, you know...

13:24So you wouldn't class it as glamping?

13:26I wouldn't, no.

13:27What you classed as luxury glamping to us

13:30was, I think, was probably posh camping.

13:32So for me, glamping is great location,

13:35peaceful, quiet, with nature,

13:37with things inside which makes things more comfortable.

13:39So you've got the heating, you've got the log burner.

13:42Fully fitted kitchen.

13:42So when people come on holiday with me,

13:44they just literally need to bring themselves

13:45with a little bit of food and drink.

13:47You've got all the expensive, them large safari tents.

13:50How's it detrimental not to have electricity there?

13:53It may not be detrimental,

13:54but it's not something that I've considered.

13:56We are an off-grid site.

13:58There's solar lights, you've got cooking facilities,

14:01you've got charging points,

14:03but we don't do electricity.

14:05Now it's time for Chris to count the cash,

14:08starting with Jane and Phil

14:09and their £200 safari tent.

14:13£160, £170, £175.

14:17£175.

14:18That's a £25 underpayment.

14:20Can you explain?

14:21Yeah, I think it was really down to the basic facilities.

14:24There were things missing.

14:25Sadly, Phil didn't have a very good night's sleep

14:27and the noise from the road.

14:29This time of year, I know that the road sound

14:31is a little bit greater.

14:32Unfortunately, I can't change that,

14:34but thank you for your feedback and I'll accept your payment.

14:37It's my pride and joy.

14:39My heart and soul goes into it.

14:40In this instance, we've fallen short a little bit

14:42in some people's eyes,

14:44but I'll stand up for my establishment to the end.

14:47Next, it's Neil and Jack

14:48and their tent costing £200.

14:52£120, £140, £160.

14:55So that's a £40 underpayment.

14:56I can't get away from the electric, I can't.

14:59It's a basic necessity.

15:00I am disappointed with your underpayment,

15:02but in this instance, I will accept it.

15:04OK, thank you.

15:06We did feel sorry on Chris.

15:08I don't think Chris was particularly happy

15:10on the feedback he received.

15:11But he's electric.

15:13I just can't get over it.

15:14Finally, it's Naeem

15:16and here's Ansara's £200 tent.

15:1920, 40, 60, 80, 90.

15:26That's a bit harsh.

15:28Wow.

15:29That's an underpayment of £110.

15:32You got a lot of explaining.

15:34Yeah, it's just that the facilities

15:35and the cleanliness just weren't quite up to scratch.

15:38It was freezing cold

15:40and we just didn't see the value for two people.

15:43That's very disappointing.

15:44Almost rude, actually.

15:46And I'm quite upset by that.

15:48I mean, I could have provided you more blankets.

15:50You had hot water bottles.

15:52Cleaning the tent takes me two hours per tent.

15:54My tents are very special.

15:56They provide accommodation for up to six people

15:58and it's priced on that.

16:00And I appreciate that it's good value

16:02if you are six people.

16:03It's just, there was only two of us.

16:05For me, the offer of £90 is not enough.

16:10So I'm afraid I won't be accepting that.

16:14So I'll just put it back in there.

16:19And thank you for coming to stay.

16:22You can have it back.

16:25Yeah, I'm sorry.

16:26I do hope that lots of people will continue to come

16:28and will continue to enjoy those days.

16:30All right. Thank you.

16:32I was never going to accept an underpayment of £110.

16:35It's just rude.

16:37With Ashbourne Holidays underpaying by £25,

16:40the Rybeck Hotel withholding £40

16:43and Chris rejecting the Lovelady Shields

16:46underpayment of £110,

16:48Dale Tusswale Glamping finishes

16:50with a final bill average of 56%.

16:53The final pair contending for the title

16:57are couple Jane and Phil DeVille.

16:59Last but not least, let's get on with it.

17:03On arrival at Ashbourne Holidays

17:05in Marston, Montgomery, Derbyshire...

17:07Morning!

17:08Hi there!

17:09The guests thought it was pod perfection.

17:12I love it already.

17:13Gorgeous.

17:14You can feel the warmth.

17:15Yes, lovely.

17:16The level of finish and everything is really amazing.

17:19Really nice.

17:20Wow, this looks absolutely lovely.

17:22Looks like a nice big bed.

17:23Very comfy.

17:24Big look.

17:25Hot tub for two.

17:26Okay.

17:26Oh!

17:27Cute!

17:28And come evening, Neil and Jack made a splash.

17:32How are you finding the hot tub, Neil?

17:33It's raining, but it's quite nice being in the hot tub.

17:36Next morning, Naeem and Sarah didn't cushion the blows.

17:40Pillow quite hard, I found.

17:42Like, my neck is a little bit sore this morning.

17:45My main issue was that clock on the wall

17:48just kept ticking away.

17:50It was really loud all night.

17:51So, when it came to feedback...

17:53Clock too loud.

17:55It was the hosts who were ticked off.

17:58Clock too loud.

17:59I think that's a little bit picky.

18:01I just wanted to be paid what we asked.

18:03What we asked.

18:04Yeah.

18:04Yes.

18:05Before finding out their payments,

18:07there's a comment Jane and Phil have been losing sleep over.

18:11How did you sleep?

18:12Pillows too hard.

18:13Yeah, the pillows were really sort of tall.

18:16So, Sarah woke up and her whole back and neck were aching.

18:21Okay, well, I can only apologise for that,

18:23but we do take great pride in the quality of the products

18:26that we put in there.

18:27So, they are nice and plump and luxurious.

18:31Right.

18:31And clock too loud.

18:35Yeah.

18:35It actually disturbed my sleep quite a bit.

18:38Yeah.

18:39I could hear the ticking throughout.

18:41That's because they've got batteries in, Naheem,

18:42and they do tend to go tick-tock.

18:45Yeah.

18:45One suggestion could be a digital clock, maybe.

18:47People do actually ask for the clocks,

18:50and they do like them,

18:52so they will be staying.

18:54Oh, clocks.

18:56Do you know what?

18:57I'm really not that bothered,

18:59so they will be staying.

19:01Jane and Phil can now count the cash,

19:04starting with Chris and his pod,

19:06which cost £211.50.

19:09£200, £210, £211.50.

19:13Full payment.

19:14Thank you very much, Chris.

19:15Thank you so much, Chris.

19:16It was absolutely faultless.

19:18Would definitely come back again, so...

19:20Well, we look forward to welcoming you back.

19:22Next, it's Naheem,

19:23and his and Sarah's £212.50 pod.

19:28£180, £200, £210, £212.50.

19:34That's a full payment.

19:35Despite the minor issues that we had,

19:37it was an absolutely fantastic stay.

19:40Thank you so much.

19:41We look forward to welcoming you back too.

19:43You can be fair, Naheem.

19:44We try.

19:45I was very concerned that there was going to be

19:48some tactical payments made,

19:50but very relieved to say there weren't.

19:53There's definitely no tactics involved by us.

19:55We decided we were happy to pay in full.

19:57I think it's thoroughly deserved.

19:59I was expecting £100 underpayment off Naheem for that clock.

20:02Finally, it's Neil and Jack,

20:04and Neil's pod priced at £211.50.

20:08£80, £200, £220.

20:13Now, that's an overpayment of £8.50.

20:16Thank you very much.

20:17You've both done an amazing job there.

20:19Thank you very much.

20:19Well worth it.

20:20Thank you so much.

20:21No worries.

20:22Sorry, guys.

20:23I'm just a little bit speechless.

20:26I'm so grateful to you all.

20:27It means so much, doesn't it?

20:30No, I will say, and I've already said it,

20:32but she does put so much into it.

20:34Yes, we can tell.

20:35Yeah.

20:36Congratulations, you both deserve it.

20:38When you got to £200 and then that final £20 went down,

20:43I just, the penny dropped,

20:44and the relief was overwhelming, as you know.

20:48With Dale Tusswale glamping

20:50and the Lovelady Shield both paying in full

20:53and the Rybeck Hotel tipping £8.50,

20:56Ashbourne Holidays finishes where the final bill average

20:59of 101%.

21:01With all the payments in,

21:03it's down to Jack to reveal the results.

21:06OK, then, guys.

21:07So I've got the honour in announcing the results.

21:10So in fourth place,

21:12we have Dale Tusswale glamping.

21:16Well done.

21:17Well done, Chris.

21:18Feeling a little defeated coming fourth,

21:20but it's been brilliant sharing the week

21:22with people who work in the same industry as me,

21:23sharing ideas and best practice.

21:25So next we have, in third place,

21:27we have the Rybeck Hotel.

21:30Woo!

21:31Thank you, guys.

21:34I'm happy with it.

21:35I'm chuffed with it.

21:36I'm not bothered that we didn't win at the end of the day.

21:38Where would we have put that plaque?

21:39We'd been arguing over it.

21:40I'd have put it in my bedroom, Neil.

21:41I know you would have.

21:42So the top spot is between the Lovelady Shield Hotel

21:45and Ashbourne Holidays.

21:47So the winner is...

21:50Ashbourne Holidays.

21:52Well done.

21:53Well done.

21:54Well done.

21:54I'm a little bit shell-shocked, to be honest.

21:59Absolutely amazing.

22:01It has been a thoroughly enjoyable week.

22:03Thoroughly enjoyed it, haven't we?

22:04Yeah.

22:04Yes.

22:04Jane and Phil, if you'd like to step forward

22:06and collect your plaque.

22:10Congratulations.

22:11I'm very glad that we came second.

22:13Jane and Phil definitely deserved the first spot,

22:15and I think we all agreed on that.

22:16Well, it's been a rollercoaster week, guys.

22:18Cheers.

22:19Cheers.

22:20This result further confirms the hard work

22:23and passion that Jane has put into this business,

22:25which is thoroughly deserved,

22:27and I'm very proud of her.

22:28Aw, thank you.

22:29Cheers.

22:58Cheers.

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