Four in a Bed Season 30 Episode 5

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Transcript

00:00I'm good at bouncing in bed, aren't I?

00:04Four sets of holiday hosts

00:06Bye!

00:07Have stayed at each other's places.

00:09Today, with all the visits over, scores are settled.

00:13The towel rail was cold.

00:15We got our handy guy to go and have a look.

00:17Yeah, he seemed to think it was OK.

00:19And the payments revealed.

00:21It's been so much hard work.

00:23Oh, you're setting me off now.

00:25With four in a bed...

00:27We were, from me to you, to a beer garden.

00:29Did anyone get a good night's sleep?

00:31Tabitha and Steve seem quite upset.

00:33That's unfortunate how the competition goes.

00:35A little bit of hypocrisy.

00:44It's the final day of the competition

00:46to be named Best Value Place of the Week.

00:49The rival hosts are assembling one last time

00:52to find out what they've been paid

00:54and settle some scores.

00:56It's crunch time. Let's get down to business.

00:58Kicking things off, our friends Kerry Mackenzie

01:01and Vicky Billingham, who were first to host this week.

01:04Shall we take a look?

01:05Yep.

01:06Let's get some answers.

01:08When they welcomed their guests to the Redmire Village Pub

01:11in Redmire, North Yorkshire...

01:13Hiya.

01:14Hiya.

01:15Hello. Welcome to the Redmire Village Pub.

01:16Ben and Holly thought they'd cleaned up.

01:18Oh, wow.

01:19Yeah.

01:20Feels really fresh. It's modern.

01:22And Dominic and Anna were sweetened up.

01:25I love my teas and coffees and biscuits seem really nice as well.

01:28But when Tabitha and Steve arrived,

01:30although they were excited by the exterior...

01:33Looks great.

01:34Yeah.

01:35Once inside, they were introspective.

01:37I don't think the room reflects the surroundings.

01:40It's very functional.

01:41It's not what I would expect.

01:43Next morning, Tabitha lost her chill.

01:46Small issue.

01:47The towel rail was cold.

01:49Which led to cool feedback.

01:51How were the facilities?

01:52I think it's a six.

01:54Yes, I think I'm in agreement.

01:55We've got a six.

01:56Yeah, I'm going to be looking for answers on payment day about that.

02:00Now face to face, Kerry and Vicky can drill down on the details.

02:04So, facilities, you gave us a six.

02:07Room felt stark and functional, not warm and welcoming.

02:11The pub itself downstairs was amazing.

02:14We were really expecting to go up to a room

02:17and get that lovely Yorkshire village feel.

02:21The location was wonderful,

02:23but what looked fantastic was out of the window.

02:26The design of the rooms,

02:27I think it's just what the owner was looking for.

02:30But, yeah, we appreciate not everybody likes that,

02:33but we want to add some things to it, don't we?

02:35Yeah.

02:36So, it says, towel rail, not working.

02:38The towel rail was cold.

02:40Mm-hm.

02:41I turned it up to high to see if it would make a difference,

02:43but even turned on high, we had no heat from it.

02:46We actually got our handy guy to go and have a look at it.

02:49Yeah.

02:50And he seemed to think it was OK.

02:52But nobody's said anything before,

02:55so whether it was just an issue there, but...

02:57We'll keep an eye on it.

02:58Yeah, yeah, definitely.

02:59I mean, it may have been an issue, something that we did,

03:01but we had it turned on to full.

03:03Tabitha and Steve went a bit harsh on us.

03:05Yeah.

03:06I think when you put so much work into something,

03:08when it's not to everybody's preferences,

03:10you do get a bit irked.

03:12Definitely stand by all of our comments that we made.

03:15I think the group dynamics have changed slightly now.

03:18I'm not so sure.

03:19Kerry and Vicky took their feedback very well.

03:22Kerry and Vicky can now find out how much they've been paid.

03:25First up, it's Dominic and Anna's room, at £110.

03:30£80, 100, £110.

03:35On the nose.

03:36We had a lovely stay.

03:37Yeah.

03:38Yeah, it's reasonably priced.

03:39It was fantastic.

03:40Thank you very much, guys.

03:42Next, it's Holly and Ben's room, costing £120.

03:46£90, 100, £10, £120.

03:51On the nose again.

03:53You're very welcome.

03:54Yeah, it was a lovely room.

03:55It was really great value for money.

03:56Thank you so much, guys.

03:57Thank you so much, guys.

03:58Finally, it's Tabitha and Steve's room, also at £120.

04:0380, 100, 110.

04:06It's such a £10 underpayment, Tabitha and Steve.

04:10Can you explain?

04:11There's a few issues and the fact that the room didn't marry up

04:14with the pub.

04:15Yeah, we understand that.

04:16Yeah, we absolutely understand.

04:17Thank you so much, guys.

04:19Steve and Tabitha's underpayments annoyed me slightly.

04:22I'm in agreement with you.

04:23It seems a bit harsh.

04:25I think Kerry and Vicky were probably a little disappointed,

04:27but at the end of the day, we paid what we felt was right for the room.

04:32With the Bull Inn and the Yorkshire hosts both paying in full

04:36and Copper Beach glamping knocking off £10,

04:39the Redmire Village pub ends the competition with a final bill average

04:43of 97%.

04:46Next to face their feedback are couple Holly Harper and Ben Dean.

04:50Let's get down to the nitty gritty.

04:52On arrival at the Yorkshire hosts in Harrogate, North Yorkshire,

04:58while Kerry and Vicky digged their digs...

05:00Oh, wow.

05:01Oh, wow.

05:02This looks lovely.

05:03..the others found parking a bump in the road.

05:06£147.50 a night.

05:09Got to pay parking on top of that.

05:11Oh, look, 1680.

05:13I mean, if you're staying here for a long weekend,

05:15that's going to ride out pretty quickly.

05:16Hmm.

05:17Once everyone was checked in...

05:19Oh, wow.

05:20Yeah, this is great.

05:21OK.

05:22Wow.

05:23Next morning, the night's sleep was less than satisfying.

05:27Woken by the sunlight this morning.

05:29Yeah.

05:30There was a bit of an issue with noise, just not used to it,

05:32so I think that kind of delayed my sleep a bit.

05:35But at feedback...

05:36How were the facilities?

05:38..it was the lack of a spot to stop...

05:40The parking was a little inconvenient when we arrived here.

05:43Parking is a little bit of a issue.

05:45..that stopped the hosts in their tracks.

05:47We are super central and we don't offer parking

05:49as part of the accommodation.

05:51It's definitely game time now.

05:54But before putting the brakes on the parking problem,

05:57Holly and Ben want Tabitha and Steve to shed some light.

06:01So, for sleep, you scored us a seven,

06:04which we were a little bit disappointed with, weren't we?

06:06Early morning light through blind.

06:09Yes, you've got a lovely high-end set of blinds in the window,

06:12but you couldn't actually stop the light from coming in.

06:16It's an issue when we have an early sunrise, four o'clock.

06:19Because they're so new, we've not done a summer with those blinds,

06:22so this is news to us and we can perhaps implement something,

06:25a blackout some way to stop that early sunlight coming through.

06:29Exterior noise, disturbed sleep.

06:31We're used to complete silence.

06:34There's a cafe next door,

06:35the extractor fan stopped at about two o'clock in the morning

06:38and then the bin men came just after four in the morning.

06:42There has been some soundproofing done in the bedrooms, haven't there?

06:46Yeah. But obviously noises are still getting through,

06:48so it's definitely something we should look at.

06:50Yeah, and unfortunate that that morning

06:52the bin men decided to come on empty at four o'clock.

06:55Sorry about that.

06:56At the end of the day, people need to have a good night's sleep.

06:59Bin days and builders, what can you do?

07:02Sleep put to bed.

07:04Holly and Ben want to pull up Dominic and Anna.

07:07So, for facilities, parking is a small, expensive issue.

07:12Could you elaborate?

07:13The price of the car park was quite expensive.

07:17I agree with the car parking issue.

07:19You do seem to be penalised for taking your car into Harrogate.

07:21You know, the car parking is an additional cost

07:23that we have to put on top of your prices really, isn't it?

07:26Obviously we don't have parking on site,

07:28so we do have to direct you to different car parks.

07:30I suppose the other side of it is

07:32we're right opposite the train station and bus station,

07:35and so we do get a lot of our guests travelling in that way.

07:38Parking, unfortunately, I didn't want it to be a negative point,

07:42but it has become the main one.

07:44But I think that just speaks volumes for our apartments

07:47and how lovely they are.

07:49It's not just about the car park.

07:51It's when you add everything together,

07:53that's when it becomes an issue.

07:54It's just an extra expense.

07:57Holly and Ben can now cash up,

07:59starting with Kerry and Vicky's apartment, costing £160.

08:03£120, £140, £160 on the nose.

08:08Absolutely.

08:09It was well worth its money.

08:11You've got it on the nose. It was really, really good.

08:15Next, it's Dominic and Anna's apartment at £147.50.

08:20£120, £130, £140.

08:24So that's an underpayment of £7.50.

08:27Once you included the price of the parking,

08:29it just elevated the price of the room a little bit too much for us.

08:32We just wasn't sure it was 100% value for the money.

08:34Yeah, it's just one of those things that we can't control.

08:37Finally, it's Tabitha and Steve's apartment,

08:40also priced at £147.50.

08:43£120, £140.

08:45So that's an underpayment of £7.50.

08:48It is expensive to park in Harrogate

08:50and perhaps just we didn't sleep very well.

08:52So those are the main two issues.

08:54It seems that parking is just, again,

08:56one of those things out of our control.

08:59And as for the sleep, that is a key factor to staying anywhere.

09:02So we can look and see what else we can do.

09:04But yeah, we are really sorry about that.

09:06I think we could have got let off a little bit lightly from Tabitha and Steve.

09:09Ours was only £7.50 underpayment.

09:11We got the answers that we needed, didn't we?

09:13Yeah, the general consensus is the apartments are amazing, we're amazing,

09:18parking's a little expensive.

09:21With the Redmire Village Pub paying in full

09:24and the Bull Inn and Copper Beach Glamping both holding back £7.50,

09:29the Yorkshire Hosts finishes with a final bill average of 97%.

09:34With half the payments in, Copper Beach Glamping are next to face the critics.

09:40We had some sort of differing scores with ours.

09:42We had some very different feedback.

09:44I'm not confident in our chances.

09:46I think we could be for a substantial underpayment.

09:49It's the final day of the competition to be named Best Value Place of the Week.

10:00Two sets of hosts have already found out what they've been paid.

10:03Next up, our couple Tabitha and Steve Cartmail.

10:07Right, shall we get this done?

10:09Yeah.

10:10When the guests gathered at Copper Beach Glamping in Woods Eve, Staffordshire...

10:15Morning!

10:16Morning, Tabitha.

10:17Everything's ready for you in Shepherd's View.

10:19..at first, the huts hit the spot.

10:21Oh, wow.

10:22This is really lovely.

10:23It is.

10:24Yeah.

10:25Into the bathroom.

10:26OK.

10:27This is big.

10:28Wow.

10:29A two-person shower in a shed is quite impressive.

10:31If that's what glamping's all about, sign me up any day.

10:34But for Holly and Ben, the mezzanine missed the mark.

10:37It's a little bit cosy.

10:38It's interesting.

10:39It's got coughing vibes.

10:41And come morning, they weren't raving about their rest.

10:45So, how did we sleep?

10:47Not great.

10:48You were up and down all night, waking me up on the stairs.

10:50And then I was trapped in the corner of the bed,

10:53not being able to go to the toilet.

10:54I got a little bit chilly at about 2am.

10:57I did try to get the electric radiator working, but I couldn't get it going.

11:01With breakfast baskets delivered...

11:03Here's your deluxe breakfast.

11:05Hope you enjoy.

11:06While Dominic and Anna ate with their eyes...

11:09Oh, wow.

11:10They look really good.

11:11Ben and Holly sank their teeth in.

11:13Yogup.

11:14Plastic container.

11:15That's surprising.

11:17Essex.

11:18Not that local.

11:19No, the gems aren't local.

11:21But at feedback, it was the sleep that suffered.

11:24Yeah, it was very broken.

11:25I don't feel recharged, do you?

11:27No, I don't.

11:28How did you sleep?

11:29Broken sleep and don't feel recharged.

11:31They're not happy bunnies, are they?

11:33There'll be one or two questions asked on payment day.

11:36Now all together, Tabitha and Steve want to turn the heat up.

11:40How are the facilities?

11:41You scored us a seven.

11:42Couldn't get radiator to work.

11:44Yeah, we struggled with the electric radiator, sort of waking up first thing in the morning.

11:49It was freezing and we just couldn't get it to work.

11:53It was working before you came.

11:57I went in and checked.

11:58Obviously, once I'd read your comments, I went in and checked and it was on 20 degrees.

12:02So, I don't know what happened.

12:04It was just that point where it was waking up to coldness, that sort of uncomfort there, that's all.

12:10The plus and minus button on the side is literally press the plus to increase the temperature, minus to decrease the temperature.

12:16But I apologise if for some reason it wasn't working during that one night.

12:20The comment about the radiator didn't really land well, but we couldn't get the heating on, so we're not going to lie about it.

12:27Radiator, it's obviously something I'm going to need to look into.

12:30I think if he'd actually said it's not working at all, we have plug-in electric heaters.

12:34I could have brought one over for them.

12:36Radiator reviewed.

12:37Now they want to know why Ben and Holly didn't wake renewed.

12:41How did you sleep?

12:42You scored us a six there.

12:44Broken sleep and don't feel recharged.

12:47And when it comes to getting up in the night to go to the toilet, I was a little bit trapped, wasn't I?

12:52Yeah, so it's sort of a thing of waking each other up to get down the stairs, which just ended up meaning that we didn't really get a lot of sleep.

13:00On our website, on our advertising, we're very, very clear that the bed is on a mezzanine accessed by a ladder.

13:06We tried initially the bed the other way round.

13:09It wasn't as safe because the end of the bed was right up against the ladder.

13:12And also it meant that the head of the bed and your pillows were blocking the window off as well.

13:17And it's such a lovely view out of that window.

13:19Yeah, we do appreciate it. It's quite tricky.

13:22Yeah, it was just an observation.

13:25Ceiling too low, tricky ladder.

13:28You can't stand, you are crouched and the ladder, we had no problem getting up and down, did we?

13:32No.

13:33It was more...

13:34The noise, the squeakiness of it, so if you've not already disrupted the person's sleep by clambering over them, you're definitely doing it by the squeaky ladder up and down.

13:42Yeah, I'm really disappointed that you didn't have a good night's sleep, because that's one of the things we really want all our guests to have.

13:49Thank you for your feedback.

13:52The solution we have now, we feel, is the best.

13:55And we understand it's a compromise at the end of the day, don't we?

13:58We do.

13:59Tabitha and Steve can now count the cash, starting with Kerry and Vicky's stay, which came to £161.50.

14:07£160, £161.50. It's exactly what we asked for.

14:12The experience was unique and it was well worth the money.

14:15That's great.

14:16Thank you very much.

14:17Next, it's Dominic and Anna's £204.50 stay.

14:21£80, £200, £205.

14:26So, that's an overpayment of 50p. Would you like to explain?

14:30We thought it was exceptional value for money. It was fantastic. We loved it.

14:34That's great. Thank you.

14:36Dom and Anna's payment of 50p over.

14:38Do you think you didn't have any change?

14:40I think to have an overpayment of anything, it just shows how well you're doing in your business.

14:46Finally, it's Holly and Ben's stay, totalling £163.50.

14:51140, 150, £150.50. That's a £13 underpayment.

15:00The way we've kind of broken it down is an underpayment of £10 for the rough night's sleep and the cold as well.

15:09It's sort of the bare necessity of staying over somewhere is a good night's sleep and warmth.

15:14And then we also underpaid by £3 because we felt that the breakfast hamper was...

15:19Everything was decanted into these glass jars, which were obviously great.

15:23And then the yoghurt was just sort of plugged in there in a plastic container.

15:27And the jams were from Essex, so we didn't quite think it married up with the ethos.

15:34Apologise for not having a good night's sleep.

15:36We didn't have a particularly good night's sleep at yours and didn't feel the necessity to knock £10 off.

15:44That hamper, where possible, the yoghurt does come in a glass jar and it's homemade yoghurt that I've done.

15:49Time got away from me and I didn't have time to make homemade yoghurt.

15:53And I'm really sad that there isn't local jam and marmalade in there.

15:56There is somebody that makes jams.

15:58However, they will not supply in single serve jars.

16:01They will only do large jars.

16:03So, yeah, we're slightly disappointed.

16:05But if that's what you felt your stay was worth, then we accept that.

16:11Tabitha and Steve seem quite upset about our underpayment.

16:14And that's unfortunate how the competition goes.

16:16They've underpaid twice throughout, so a little bit of hypocrisy.

16:22Everybody judges differently and attaches a different monetary value to a different experience.

16:28With the Redmire Village pub paying in full, the Bull Inn overpaying by 50 pence,

16:33and the Yorkshire hosts underpaying by £13, Copper Beach Glamping finishes with a final bill average of 97%.

16:43Last to confront the critics are married couple Dominic Nicholas and Anna Taylor.

16:47Crunch time. Let's get some answers.

16:49Let's do it.

16:51When the guests jumped into the ring at the Bull Inn.

16:54Hiya.

16:55Hello.

16:56Welcome to the Bull Inn.

16:57They found the place outstanding in its field.

17:00Oh, wow.

17:01It's quaint and cosy.

17:02Yeah.

17:03Oh, look.

17:04You'll have a good skate.

17:06Oh, it's lovely and clean.

17:08It's rustic, but with such a modern feel to it.

17:11Yeah.

17:12It's really, really nice how it's been done.

17:14But come morning, Kerry and Vicky bared all.

17:17For me, there's real privacy issues here.

17:19Yeah.

17:20You're constantly having to shut the curtains.

17:21Yeah.

17:22Everyone's looking in.

17:24At breakfast, the Bull Inn hit a bull's eye.

17:27The sausages, black pudding, the bacon, top quality.

17:31Really, really tasty.

17:32Yeah, it's lovely.

17:33Really nice.

17:34But at feedback, Kerry and Vicky had views.

17:37The privacy is the big issue here.

17:39Major issue with privacy.

17:41The pub is not open till 12 anyway and everyone should have checked out by then.

17:43Now around the table, Dominic and Anna can focus in on Kerry and Vicky's viewpoint.

17:50How are the facilities?

17:52Major issue with privacy.

17:53The room we were in, we were, from me to you, to a beer garden.

17:57We've not really had those complaints yet.

17:59I think if you want to go for a nap or if you're going to get changed,

18:02you've constantly got to close the curtains, haven't you?

18:04The pub's not open till 12, so in the morning it's not really an issue.

18:07In the evening, if you want to pop in and change or have a nap,

18:09I completely see the point and we're definitely going to invest

18:12and get some, probably some metting or blinds put up.

18:15It's definitely something we'll rectify ASAP.

18:18Now Dominic and Anna can reach for the readies.

18:21Starting with Kerry and Vicky's room, priced at £105.

18:2580, 105. That's a full payment.

18:31I think if it wasn't for the privacy issue, we'd said we would have paid you.

18:35More.

18:36We definitely think you could charge more for your rooms.

18:39Thank you very much.

18:40Thank you so much. That's so good to hear.

18:42I was blown away by their payment.

18:43I mean, they obviously raised some constructive points.

18:45I suppose it just shows all the hard work on everything else that we provided,

18:48they were really pleased with.

18:50Next, it's Holly and Ben's stay at £138.80.

18:54140, 148, 80.

18:59That's an overpayment of £10.

19:01I just didn't want to leave.

19:03He's moving in.

19:05I just think that what you're offering is just really good value for money,

19:09which is why I've overpaid.

19:11Really, really high value and you could definitely charge more.

19:15Oh, wow.

19:16Thank you ever so much.

19:17That's, yeah, loss for words.

19:18Honestly.

19:19It's really nice of you.

19:21With Ben and Holly, their comments and overpayment from them was overwhelming.

19:26Definitely.

19:27Finally, it's Tabitha in Steve's room at £105.

19:32100, 120, 122.50.

19:37That's an overpayment of £17.50.

19:39What you provided was outstanding value for money and I'm sure you could put your prices up.

19:43Write it up.

19:44It was absolutely the kind of place we would choose to come stay.

19:47I'm blown away.

19:49I've got nothing to say, honestly.

19:51It's been so much hard work.

19:53It has as well.

19:54Oh, you're setting me off now.

19:56Just thank you, really.

19:58Yeah, I really appreciate it.

19:59It's just nice to be validated.

20:01Thank you, everyone.

20:02It's well deserved.

20:03Yeah, well done.

20:04It has been hard and even throughout the competition, we always doubted ourselves

20:10and when we were reading your feedback, guys, we couldn't believe that you valued our place

20:16as much as you have and having fantastic feedback just on that day.

20:21It still hasn't sang through, to be honest with you.

20:32I'm still waiting for a final feedback or...?

20:35Yeah, it's been a rollercoaster.

20:38With the Redmire Village Pub paying the full amount, the Yorkshire hosts overpaying by £10

20:44and Copper Beach Glamping tipping £17.50, the Bull Inn ends the competition with a final bill average of 108%.

20:54With all the payments in, it's down to Ben to reveal the results.

20:58Well, guys, I've been given the honour of delivering the results

21:02and we have a three-way tie for second place.

21:07Wow.

21:08Wow.

21:09And those are Copper Beach Glamping.

21:15We knew it was going to be close.

21:17Yeah, joint second's joint second, isn't it?

21:19Yeah.

21:20The Yorkshire hosts.

21:21Woo!

21:24Do you know what? I'm over the moon.

21:25Yeah.

21:26A three-way tie at second place.

21:28Really pleased.

21:29We couldn't ask for more.

21:30And Redmire Village Pub.

21:32Woo!

21:37Which means that the winner is the Bull Inn.

21:45I'm blown away.

21:46I never thought we were going to win it.

21:47I thought we were going to learn a lot from people that have been in the trade.

21:51Yeah.

21:52Congratulations to Dom and Anna at the Bull Inn.

21:54Woo!

21:56Yay!

21:57Well done, guys.

22:00We've had a fantastic time, haven't we?

22:02Yeah, really enjoyed myself.

22:03Dom and Anna, well-deserved winners, as far as I'm concerned.

22:06To the winners.

22:07Cheers!

22:09I would just like to say, we couldn't have asked for nicer hosts in this competition.

22:14So thank you.

22:15So well-deserved.

22:16Yeah, so well-deserved.

22:17You do all the work in that place.

22:20And it was just so nice for someone to recognise you.

22:23And you pour so much weight for our family.

22:27It was just too much.

22:31Thanks, everybody,

22:32Thank you very much.

22:34Thank you, everybody.

22:49Bye bye.

22:50Bye bye.

22:54Bye bye.

22:58You

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