00:00I had just gotten divorced, and I was going through a rough time.
00:04I was really struggling, and I went to the grocery store.
00:08I was checking out as normal, and the woman that was checking me out realized that I was in a bad state.
00:16She actually stopped scanning the groceries and took a second, looked me directly in the eye, and asked me if I was okay.
00:21And the fact that she asked and noticed and cared enough to even make that small gesture meant a lot to me,
00:31and it made me feel a lot better.
00:33I'm not alone in the world.
00:36Even this person I see once every two weeks scanning groceries actually cares enough to stop what she's doing and ask me,
00:43and, yeah, that shifted my perspective a lot.
00:47I learned a lesson from it, and I didn't have to experience it.
00:49And you think about how many people go to work every day, and they're really not listening to anything other than what do we got to get done right now?
00:59What's next?
00:59Move on, move on, move on.
01:00We got to keep rolling.
01:03We're talking about real human beings, and if you're managing a company or running a business, and you walk in,
01:10and you don't notice that something is wrong with somebody, that's a missed opportunity, and they know that you don't notice.
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