00:00be vulnerable. I remember at Cisco, John Chambers during the financial crisis, one of the audience
00:05members, right after he finished speaking, came to the edge of the stage and she said to him,
00:10John, how are you doing? And I think it's very important for leaders to realize that people
00:16want to know, in addition to perhaps the big talk or the big picture, let's come down to the fact
00:22that at the end of the day, these leaders are also human beings who are experiencing the situation
00:28and feeling it so they can see, wait a second, he feels it too. He knows we're going through some
00:33tough times and you know what? We're going to come out. We're going to come through this.
00:37That's a good point. I appreciate you sharing that. I think back and how many times people are just like,
00:42they don't understand people being employees in general. The boss is clueless. The boss doesn't
00:48understand. And the boss may be not clueless and understand very clearly, but if there's that
00:54disconnect, that's just a missed opportunity.
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