My Call To AFC President Randy Johansen Re: Outstanding Misdiagnosis Issues & MD's Using Pseudonyms

My call to Nancy Bostrom, of 919 Marketing who represents American Family Care (AFC) Urgent Care. Attempting to contact Randy Johansen, President of AFC

American Family Care (AFC) has announced their CEO Bruce Irwin, MD has died on April 14th, 2023. AFC claims they operate 300 clinics and 1,500 in-network providers caring for nearly 6 million patients a year.

I was a patient at one of their Birmingham, AL. clinics in 2019. I expressed neck pain, was given an x-ray, and was told I had no injuries present. After obtaining my records I discovered broken skull bone appears in the same pictures. Attempts to contact the CEO about my situation several months ago were unsuccessful.

People involved in my case & mistreatment: Ana Maria Echenique MD for Experity, outsourced to read my x-ray; Nurse Kimberly Kelly who attended to me at the Parkway clinic; Dr. Blake Thomas, who is listed as supervising the nurse; Dr. Perry L. Savage Sr. of OrthoAlabama Spine & Sports, $300 referral from AFC, 50 year experienced bone surgeon told me I had no injuries, I showed him other CT and MRI showing broken skull bone and 6 inches diameter infection in my head; Neurologist Kyle Hudgens of Grand View neurology: $300 referral based on AFC x-ray - said he could not explain my pain, I showed him same CT & MRI with CSF leak, 6 inches diameter infection / physiological anomalies around my brain.

At the end of this video you will hear my recorded telephone call to AFC (American Family Care) Urgent Care Cahaba Village (3000 Cahaba Village Pl STE 110, Birmingham, AL 35243). I am told by a receptionist an AL. licensed MD Christopher Blake Thomas I was trying to contact was "in clinic" (with a patient) and could not talk to me. I am then transferred to office manager "Sadler" (a pseudonym). This was actually Dr. Blake Thomas using a false name. He proceeds to tell me he heard the receptionist say the MD was in clinic. This was a lie, I was speaking to him. I found many staff in AFC use pseudonyms (nicknames) and this video shows this practice is already being abused. All the real first and last names of medical clinic staff need to be posted up front in lobby and freely given to patients and customers upon request. In my recorded calls in this video you will hear "Sadler" refused to give me his first and last name when asked.

I cite a television interview (https://www.wvtm13.com/article/mountain-brook-doctor-sees-big-surge-in-covid-patients-at-clinic/37165650) with WVTM NBC 13 & play my telephone recordings back to back, the voices are identical.

I was told no injuries appeared there but almost died a few months later when 6 inches diameter of infection set into my jaw and head (visible in subsequent MRI). I obtained my records from this visit & a several inch diameter anomaly is visible in the same area where broken skull bone and infection appears in other images. AFC would not help me get this error corrected, I paid $175 for the visit.