00:00All right, as always, you can go to YouTube channel My Medical Nightmare and see 40 plus hours video on
00:08everything that happened to me.
00:10All right, this is a recent Better Business Bureau customer complaint against Vulcan Imaging Associates.
00:18You can find this on the Better Business Bureau website, bbb.org.
00:24This is a group composed of radiological doctors based in Birmingham, Alabama.
00:30They've got close to 50 doctors in their organization.
00:35They serve multiple U.S. states and locations, including hospitals and healthcare facilities.
00:42If you follow my videos, you'll know that I was a patient of the doctors of this group.
00:47My case involved a possible medical fraud, negligence, and misdiagnosis.
00:55My issues are still unresolved in relation to this company, and I'll play a detailed account of my interactions following
01:05this latest Better Business Bureau complaint at the end of this video.
01:10All right, so according to this patient who submitted a complaint to the Better Business Bureau, this is May 22,
01:192023, this person states that he is a 100% disabled veteran in the United States.
01:27And claiming such a status, his hospital bills and medical care is covered 100% by the VA, the United
01:40States Department of Veterans Affairs, a government department.
01:44He mentions here how Vulcan Imaging Associates allegedly sent him bills for medical procedures, which as a 100% disabled
01:55veteran, he should not have to pay.
01:57And there was some back and forth between Vulcan Imaging and this veteran, and it looks like they wasted a
02:04lot of this man's time.
02:06And according to this patient, Vulcan Imaging would not submit in writing with a signature, a document to back up
02:16their claims, justifying their bill.
02:19If anybody from the U.S. government is watching this video, please investigate Vulcan Imaging Associates.
02:27Or refer this to somebody who can.
02:30This company is dishonorable.
02:32They are unprofessional.
02:34And you'll see here another piece of evidence backing up their underhanded business practices.
02:42And I'll play my own experience as to what happened to me as a patient of their doctors.
02:47The Michael Brandt Ruff MRI that I had done in 2019, I was referred to this scan by Northside Medical
02:55Associates, a nurse, James Frankie Curum.
02:59This is now Complete Health, owned by Faro's Capital.
03:04This is located off of Happy Hollow Road, Trustville, Alabama, headquarters in Pell City.
03:11Michael Brandt Ruff is a doctor who read the MRI for St. Vincent's Ambulatory Healthcare Network, LLC.
03:22That's Ascension.
03:25If you're following my documentation, you'll note here that in Birmingham, Alabama, we got a real big problem with responsibility,
03:36accountability, and radiology.
03:39And this week, I talked to the two main radiology companies in Birmingham, Alabama.
03:47And I recently spoke with Doyle Stewart, CEO of Birmingham Radiological Group.
03:54According to their website, they have 38 radiologists who work with them.
03:59And here in this call, you'll hear me speaking with Kim Mooney.
04:05She is the Administrative Coordinator at Vulcan Imaging Associates.
04:10And she states that they have 37 radiologists who work with them.
04:16So if you've got radiology issues, you go into a medical practice or hospital, doctor, you have an x-ray,
04:26MRI, CT scan.
04:28These are the types of doctors, and these may be the actual doctors, who will be looking at your scan
04:35in the Birmingham area.
04:39And yeah, according to my findings here, not very reassuring.
04:43If your scan is misread, you discover this and you try to seek a redress on these misdiagnosis issues.
04:55It's not encouraging, my experience here.
04:59You have reached Vulcan Imaging.
05:02Vulcan Imaging, Ms. Kim.
05:04Yes, ma'am.
05:05I called last week.
05:06I was trying to get in touch with one of your radiologists, Dr. Michael Brandt-Ruff.
05:12I had an MRI scan that was looked at by this doctor in 2019.
05:18I got a report with his signature on it, saying I don't have injuries.
05:24However, in the MRI images themselves, I have evidence of a very serious head trauma-based injury.
05:32And yeah, I was told last week that you guys would try to have this doctor get in touch with
05:38me.
05:38So it's been about a week, and I just wanted to see what the status of that was.
05:43Okay, so I did look into this, and based on, I mean, there's not anything else we can do,
05:53so there's not anything that Dr. Ruff can do to assist you with that, since the report's already been read.
05:59So there's not anything we can do.
06:01Well, I beg to differ.
06:03This was a $700 MRI scan.
06:05This doctor was paid to have this scan looked at, and he did not note the injuries.
06:10So he is at fault, and so is Vulcan Imaging.
06:15We stand by that report, 100%.
06:18Okay, well, the report is an error, 100%, ma'am.
06:21Can I speak to somebody in management?
06:25Yes, sir.
06:26I am the practice administrator.
06:29Okay, can I speak to the head of the company?
06:34Let's see.
06:35Who's above you?
06:38The chairman of the board.
06:39Okay, well, I need to speak to somebody in authority, because you're an error with your statement, ma'am.
06:46Not professional.
06:48I am so sorry you feel that way, but when you stand by...
06:50Well, it's not how I feel.
06:52It's the facts, ma'am.
06:55Now, what you...
06:56If that's...
06:57If you're what you're stating, I would...
06:59I mean, we would respond...
07:01You know, maybe if you consult an attorney to have...
07:04Well, I mean, if I can't speak to somebody on the telephone about this, I'd be happy to come clear
07:10it up in person.
07:13You're more than welcome to come up here and talk to whoever you need to talk to.
07:21Because this is a serious issue.
07:24I understand that from your perspective.
07:27Yeah, your excuses aren't going to cut it either, ma'am.
07:31It's not an excuse, sir.
07:33I really don't know how to help.
07:35What you should do is...
07:36Okay, you're in business, all right?
07:38Well, you have doctors who went to school for 10 years.
07:41They're millionaires, okay?
07:43They're reading radiology reports for hospitals and other doctors, okay?
07:48What you need to do is...
07:49You need to have them do their job correctly.
07:51And if they miss major injuries in patients that they almost died from, such as myself,
07:57you need to simply make an attempt to correct this error.
08:01Now, I could get in touch with Dr. Michael Brant Ruff.
08:03I could supply my records.
08:05He could look at these images again.
08:07We can clear this up in a few minutes.
08:08Could I please talk to him?
08:11No, sir.
08:12I can't reach out to Dr. Ruff.
08:15We don't consult with patients.
08:17That's a very sorry excuse, ma'am.
08:21I'm so sorry.
08:22That's our policy.
08:24Let's see.
08:24What can I do to help you?
08:26Let's see.
08:28Let's see.
08:31Eric Blackman is my CEO.
08:35Well, I mean, why are you mentioning his name?
08:37Why don't you just connect me to him?
08:39He's not in the office.
08:42Well, that's pretty convenient, huh?
08:45Well, it's the truth.
08:46Well, I don't believe you.
08:49I'm so sorry about that.
08:51Yeah, me too.
08:54Let's see.
08:55What I can do is I can give you...
08:59Let's see.
09:01His direct number is...
09:03How many radiologists work for your company, ma'am?
09:08I have 37.
09:12So you have 37.
09:13Why don't you take this scan, call somebody right now and have them look at this scan and
09:17correct this issue for me.
09:19But that is not how radiology works.
09:23We can...
09:23Yeah, you're not professional.
09:24We've already established that.
09:25Let's see.
09:26So...
09:26...
09:26You
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