00:00Thank you for calling the Christ Health Center Woodlawn location.
00:03If this is a medical emergency, please hang up and call 911.
00:07To continue in English, press 1.
00:11Gracias por llamar a la ubicación de Christ Health Center Woodlawn.
00:15You will reach the voicemail for the billing department.
00:18Please leave your name, callback number, and a brief message.
00:21We will return your call shortly. Thank you.
00:25Yes, ma'am. I'm trying to reach Christ Health CEO Robert Records.
00:31I was a patient at Christ Health Center in 2019.
00:36I was referred by Ascension St. Vincent's East Hospital in Birmingham, Alabama.
00:42I believe they had misdiagnosed several CT and MRI that I had done.
00:48I had several negative issues with my Christ Health visit.
00:54And I would like to speak to the CEO about what happened to me.
00:57I was charged around the same amount of money, close to $100, to see a nurse as a doctor at
01:04Christ Health Center.
01:05I saw Dr. Terry Daniel Smith, MD, at the Old Springle Road location.
01:13The doctor refused to give me a referral for an MRI.
01:17Broken bones showed up in the CT that I had done at Ascension.
01:21I was billed for services not provided, hemoglobin blood tests, an electrocardiogram that I didn't receive.
01:31Nurse Anna Musgraves at the Woodlawn location wrote in her reports she suspected that I had a psych etiology.
01:41Actually, I had a very serious physical issue that I almost died from.
01:45I had broken the underside of my skull.
01:48The nurse, Anna Musgraves, agreed to give me a referral when I secured the MRI.
01:53I was given three avenues to pursue financial assistance.
01:58All three of these I looked into and they led to dead ends.
02:03I did not qualify for these.
02:05When I found an MRI facility to do my scan for $500 cash, the nurse, Anna Musgraves, she told me
02:13to call her for a referral.
02:15I went to American Health Imaging and had the MRI ready to go.
02:19They just needed the referral.
02:20Called the Woodlawn location to try to get in touch with the nurse who agreed to give me a referral.
02:25And I was put on hold for 15 minutes before the Christ Health Center in Woodlawn hung up the phone.
02:32I did not get that referral.
02:34But I did get my MRI.
02:35They allowed me to do it without a referral.
02:38What showed up in that MRI was a very serious injury.
02:42I almost died from it.
02:43I broke the underside of my skull.
02:44I believe that Christ Health Center did not support me as a patient to get to the truth of my
02:50injury and backed up their business partners, Ascension, and the misdiagnosis.
02:56I'm trying to reach C.L. Robert Records to bring my issue to attention to your medical facility.
03:05You can call me at that phone number.
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