Experity CEO Dr. David Stern: Entrepreneur Of The Year Midwest Finalist - Never Returned Phone Call

Ernst & Young CEO Dr. David Stern was recently named 2023 Entrepreneur Of The Year Midwest Award Finalist. Experity, who provides services to more 5,700+ urgent care practices across the United States. I share an unresolved misdiagnosis experience with Experitry in which I received obligations from their corporate management to return calls over 1 year ago, these were never returned.

I was a misdiagnosed patient who had an x-ray misread by Dr. Ana Maria Echenique M.D., who worked for Experity. My injury was a broken basilar skull / head trauma. I called Experity in early April, 2022 to have it possibly reread. "Marjorie" (Experity) had me give her access to my old medical images from the urgent care clinic AFC (American Family Care), with the understanding by me that it was going to be reread for me. I gave permission to get the records. I was told I would be called repeatedly. My calls were never returned. When I called back a week later I was told Experity mangaement made a decision that reread request could not be honored. Possibly a HIPAA concern.

According to Bloomberg, Experity recently changed ownership in March, 2022 (involving Warburg Pincus & GTCR) in a deal possibly valued at around $1 billion dollars.

My April 11 phone call to Experity Teleradiology. Following being told on April 5th that my misdiagnosed X-Ray records were going to be made available to Experity, HIPAA issues have now emerged as I am told Experity management have decided they will not honor my request to have the scan re-examined because I paid $175 in 2019, later learned I had a very serious broken skull head trauma / infection-based injury and I was told in the original scan (by doctors and nurses) that no injury appear. In the disputed X-Rays themselves, evidence of this injury can be seen. The understanding was the results of the 2022 reread were going to be shared with me. I did not give Experity permission to access my health records for any other reason.

I am then told management will call me back shortly after my 1pm CDT call was placed. This call never came, I was told many times dealing with Experity over the last week they would call me and even given a commitment as to the time / date and this was not fulfilled.

Here I give an introduction of my situation and excerpts from my 4/5/22 call with "Marjorie" (possibly Nurse Marjorie Freisthler APRN-CNP who is listed as working with Experity). She tells me the situation has changed due to "management stepping in". Now, she says, she will have to contact AFC (American Family Care / Urgent Care) where I had the scan done and arrange something that "will only take a second" before they can re-analyze the X-Ray. I am then transferred to "Prince" at AFC.

After being transferred to Prince the first time, Marjorie never returned to the line to arrange whatever they needed (records or approval) (it was not made clear). She says she will need to contact AFC again and speak with "The Provider".