00:00All right, as always, you can go to YouTube channel My Medical Nightmare and see 40 plus
00:07hours video on everything that happened to me. All right, a new complaint has surfaced on the
00:14Better Business Bureau website. This one is against American Health Imaging. This is for
00:21the location in Decatur, Georgia. All right, so the problem here is the complainant received
00:28a scan at an American Health Imaging location. I've done several videos on this medical practice.
00:37They have many locations around Birmingham, Alabama as well. My issues were very similar
00:44to what is described in this February 26, 2024 report. My own visit was in 2019. The new
00:55complainant mentions they went into the location, had a scan, had their doctor look at the pictures,
01:03issue a report, and they missed a very crucial injury that was subsequently discovered by another
01:10doctor. And you can read here what happened to them when they tried to go to AHI, American
01:19Health Imaging, and have their error corrected. L4, L5 vertebrae is in your lower back.
01:27So this complainant describes a rude lady that she spoke to, as well as an unpalatable excuse.
01:36She says that she was so rude and treated the complainant disrespectfully and unprofessionally,
01:43and they hung up the phone on her. And yeah, this is totally unacceptable, unprofessional business
01:50practice. So you may read this, and you may be like, oh, this is an isolated incident. This is a
01:56one-off. But no, I will play my own call when I try to have my MRI errors acknowledged. And
02:05you can hear
02:06what happened to me. Almost exactly the same thing. So I will assume that this practice of being rude
02:13and hanging up the telephone must be a company policy. So when you go in and you want to have
02:19a
02:19scan done, they'll gladly take your $500 cash to do the scan for you. You have problems after the fact,
02:27and you can see what happens. My own case, I went in and had a cervical neck scan done.
02:35They outsourced the reading of the MRI to Dr. Angus Baird, MD, who is a member of Birmingham
02:43Radiological Group. There's major problems with this group and doctor. They are negligent. The doctor
02:50said no injuries appeared in the pictures. I'll put the pictures up here once again, so everybody can
02:56examine them. And you can see for yourself that an injury does in fact appear where Dr. Angus Baird
03:04wrote in his report that there were no injuries. I tried to have this corrected with American Health
03:10Imaging. You can hear my experience was hung up on. That wouldn't help me. I called the radiology
03:17organization that Dr. Angus Baird belongs to in an attempt to contact him directly, which should be my
03:24right as a patient under the care of this doctor. Birmingham Radiological Group would not place me
03:32in contact with this doctor in contact with this doctor. I tried to call the CEO of American Health
03:38Imaging, Scott W. Arendt. He did not answer his telephone and did not return my call. Several years
03:47have lapsed since that call, and this is still an outstanding, unresolved issue. So if you're out there
03:54and an example of difficulties dealing with American Health Imaging appear on your desk, please take this
04:04seriously because there are two examples back-to-back and confirmed on the true first-hand experience
04:13dealing with their customer service. This is totally unacceptable.
04:18All right. So in this call, I attempt to contact radiologist Angus Baird, MD. And this doctor,
04:27he read an MRI scan that I had done at American Health Imaging in Birmingham, Alabama, May 15th, 2019.
04:42This costs $500 cash. So in this scan, I was told that no injuries appeared. However, if you look at
04:51the
04:51images, you'll see that I have signs of head trauma. And I believe that I broke a bone in the
05:02underside of
05:03my skull. That's a basilar area, occipital condyle, condylar canal region. And you may be able to see
05:13infection in this area. And the pain in this area, this is the reason that I had this MRI scan
05:20done.
05:21It was missed by this radiologist. All right. So the phone number I found, it leads to
05:27Birmingham Radiological Group. And they tell me they can't connect me directly to the doctor. And I
05:35should call American Health Imaging, where I had the MRI scan done. So here I call American Health Imaging,
05:45Birmingham, Alabama. And although I had this scan done in 2019, this receptionist tells me
05:56that they don't deal with those doctors anymore. And yeah, I wonder why. I might actually know the
06:03reason. Tells me that I will have to go through another doctor, possibly have another MRI scan. And I
06:12paid $500 for this one already in order for them to do some kind of procedure and have this scan
06:24looked at
06:25again. And yes, I do not believe the statement that I'm given here is correct. I paid for this service,
06:33the MRI scan itself, and the radiologist report. Injuries show up in the pictures. The doctor did not
06:43acknowledge the injury. And then a bit of an argument ensues. And I was hung up on by this call
06:54agent from
06:55American Health Imaging. So prospective customers out there, clients and business partners, apparently
07:04they don't stand behind their work. Yeah, and I mean, you know, my experience doing with this, run around and
07:11excuses. You can see everything that happened to me regarding this issue. It's on my YouTube channel,
07:20My Medical Nightmare.
07:24Thank you for calling American Health Imaging. This is Jesse. How can I help you?
07:28Yes, ma'am. I was a patient at AHI 2019. I had an MRI scan done. I had an injury
07:36show up in an MRI and
07:38I got a doctor's report saying no injury was present. I need to try to talk to somebody about
07:44having this MRI scan looked at again, please. So your doctor will have to request that. We can't...
07:51Okay, I was told, I was told to call you guys to get in touch with the doctor. Dr. Angus
07:56Baird.
07:58Um, he doesn't, he doesn't work here no more. That's an old radiologist. We don't use those
08:03radiologists anymore. So again, like the doctor that referred to you, um, or just a doctor, a new
08:11doctor you're going to now, you could have them, um, have a new MRI done and they can do a,
08:21um,
08:23what is that, what is it called? Yeah, they can have an addendum done. Okay, well, I have a problem
08:29with an MRI that was taken, uh, that I paid money to you guys for, uh, that, uh, I got
08:34a report that
08:35said I had no injuries and the injury shows up in this MRI. I need to try to get in
08:39touch with that,
08:40uh, doctor, please. Okay, so what I'm telling you is you can have your doctor that referred you to...
08:47Well, I don't, I don't need a doctor. I'm, I'm calling you guys to get in touch with a doctor
08:50directly. If you would listen, I'm trying to tell you that... Well, you gotta, you have to say
08:55something intelligible first, madam. I'm trying to explain to you how you can have this done.
09:02Okay, I was told to call you guys. I was told to call you guys and you would get me
09:06in touch
09:06with a doctor. All right, so to see everything that happened to me regarding my injury, please
09:14see my YouTube channel, My Medical Nightmare.
09:18Thank you for calling American Health. If you do not know your party's extension,
09:23please press 9 for a dial-by-name directory. To reach A-R-A-N-T-S-C-O-T
09:33-T, press 1,
09:35the party you are trying to reach is not available to take your call. Please leave a message after the
09:41tone. Trying to reach CEO Scott W. Arendt was a patient at American Health Imaging Birmingham,
09:51Alabama location. 2019, I had a $500 MRI misdiagnosed by your doctor, Angus Barrett, MD. He told me no
10:00injuries were present. Got the records and images. Several inch diameter anomaly appears in the cervical
10:07area of my neck beneath my skull. Almost died from this wound. And I need my original images
10:14re-examined and corrected, please. I need to do something about these doctors who don't know how
10:20to do their jobs properly. The facility will not help me. I called them in Birmingham. They hung up
10:26on me. Some child answered the phone. Very immature. I called the radiological group of the doctor.
10:33They got 40 doctors on the payroll. They would not put me in touch with Dr. Angus Barrett, MD,
10:40to have this corrected. Made a bunch of really lame excuses. You need to stop doing business with these
10:49groups. I had several doctors from that group misread other MRIs, x-rays, and CTs that I had done
10:56as well. And look forward to speaking when you serve and trying to get in touch with you for many,
11:01many months. Nobody ever calls me back. Huh, wonder why.
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