00:00For all the details on what happened to me regarding my injury, we're pushing 100 hours plus of video now.
00:07YouTube channel My Medical Nightmare.
00:09February 23rd, 2026.
00:12Experity CEO David Stern announced his resignation as Chief Executive Officer.
00:20Effective immediately.
00:22Bobby Gossel, appointed as new CEO.
00:26Stern will assume the role of Executive Chairperson of the Board.
00:32I've been watching Experity for several years, and they claim the leadership transition was the culmination of a careful year
00:42-long effort to ensure continuity.
00:45But I will tell you that as an outside observer, there's very little warning of the change.
00:51And when they say effective immediately, virtually no prior notice.
00:55Gossel joined Experity as President and COO in August of 25.
01:01My assessment, Gossel is most likely a yes man.
01:07He's a safe appointment, a diversity or DEI hire.
01:11If you follow Experity, you'll see that the customer, partner, and employee view from the inside of this company reflects
01:21high toxicity in the business culture.
01:25Many critiques of how they choose to handle internal affairs.
01:31There's accusations of massive corruption in the management area.
01:37Reviews over several years have called former CEO David Stern, tyrannical, terrible.
01:46They've compared the company working environment to a cult.
01:50There's apparently great pressure for leadership change in Experity.
01:55But once you see how strictly, singularly, this company is led, my assessment is you should take the wait-and
02:05-see approach before you concede to the fact that change is truly in the air here.
02:12I think what's more likely is that David Stern fades into the shadows.
02:18His presence will continually be felt through Bobby Gossel's leadership.
02:24I don't foresee or expect any radical changes in how this company is run.
02:31The idea of loyalty and team players are repeatedly emphasized in employee reviews.
02:41I will assume that Bobby Gossel is the ultimate team player in that regard.
02:48And as such, he ultimately will follow another individual's lead.
02:54According to their press release, Experity was formed through the combination of Practice Velocity and DocuTap and provides technology solutions
03:04to more than 5,700 urgent care practices across the United States.
03:10What's interesting is that figure has been changed in their newer press releases after 2022.
03:19They now don't name the number of practices that they're involved with, but simply state over 50% of the
03:28U.S. urgent care market runs on Experity solutions.
03:32So they do EMR and Practice Management, SAAS solutions, patient engagement technology, e-registration, over-read services, employee portal for
03:43occupational medicine, referral management, revenue cycle management services, and analytics.
03:51Owned by GTCR since 2022, March.
03:55I found out about Experity when I had an x-ray done at an American Family Care AFC Urgent Care
04:05Clinic in Birmingham, Alabama in 2019.
04:10That's Anna Maria Agni, M-D-D-A-B-R.
04:13She wrote, no injuries appeared in the images.
04:16I got the images, and I'll put them in this video again.
04:20And you can see that I have a translucent anomaly beneath my skull in the area of the first, second
04:26vertebrae, about three or four inches in diameter here.
04:31I later found out I had broken the underside of my skull, and I almost died from this injury.
04:37Again, I was told no injury appeared.
04:39I called the number that appeared below this doctor's name in the urgent care medical records I obtained, and it
04:48led to this company, Experity.
04:51I had a lot of problems dealing with Experity.
04:54They are not responsible or accountable professionally.
04:58That's my experience.
05:00Their employees engage in social engineering tactics, as was in my case.
05:05Yeah, the profile of this company, extremely suspicious.
05:09You'll see here they advertise, meet us in Vegas, as in the gambling capital of the United States, Las Vegas,
05:18Nevada.
05:18Let's meet at the UCA annual convention, April 30 through May 4 at Caesars Palace, booth 301.
05:26Place your bets on Experity.
05:28So here they associate themselves with luck or being winners at games of chance.
05:34It's not something that you can afford if you're a patient looking for health care.
05:39You don't want these type of games being played with your well-being.
05:43I will suggest you visit the website indeed.com.
05:47There you will find many reviews of employees of businesses and companies.
05:56Just type in the hospital or medical network that you frequent, and you may be surprised at what you see.
06:05All right, so in my own case, my own issues were never resolved.
06:09I contacted the CEO of Experity.
06:13You can go hear those phone calls at the video channel.
06:15Dr. David Stern, MD.
06:18The AFC, American Family Care Urgent Care Clinic, where I had the x-ray done, I tried to contact them
06:26with getting Experity to make their errors right, and they reneged on that.
06:33They would not correct these issues.
06:35But interestingly, they know what happened to me, and I believe they still have a partnership with Experity.
06:43So if you go to AFC Urgent Care and had a feeling you got a wrong diagnosis, I want to
06:51go back and look at your records also.
06:53I took my issues to the Alabama Board of Medical Examiners and filed complaints regarding these issues.
07:02They would not help me get this matter corrected.
07:05My complaints were thrown out.
07:07They're lazy.
07:07I found out a state of Alabama licensed medical doctor, Christopher Blake Thomas, MD, who is supposed to be supervising
07:16this x-ray in my examination by Nurse Kimberly Kelly.
07:22This doctor was answering the telephone at an AFC, American Family Care Urgent Care, using a false name, claiming he
07:32was an office manager, and not revealing the fact that he was, in fact, a doctor.
07:38If you're out there and you're looking into problems involving Experity, please investigate further.
07:46They've apparently gotten away with many, many offenses and transgressions against multiple parties, clients, associates, etc.
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