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Feb. 23, 2026 - Founder Dr. David Stern resigned "Effective Immediately" as Experity CEO. Bobby Ghoshal has been appointed as the Company's new Chief Executive Officer. Stern assumed the role of Executive Chairperson of the Board. Although the company claimed "this planned leadership transition is the culmination of a careful, year-long effort to ensure continuity for Experity's customers", outside observers would not have been aware such a sudden change in the leadership was approaching.

My assessment of this move is Bobby Ghoshal is most likely a "YES MAN", a diversity / DEI hire, and a "safe" appointment. If you follow reviews of Experity from the perspective of employees, partners and customers, you'll note how scathing the critiques have been. Cries for change within the toxic and corrupt management sectors have gone unheard for years. Employees talk about the emphasis on loyalty & "team player" culture. In this regard I will assume Ghoshal is the ultimate team player. Experity was singularly & very strictly run by Stern for years & I assume he will only fade into the background & continue to dictate terms.

I (the maker of this video) am a misdiagnosed patient who had an x-ray misread by Experity's Dr. Ana Maria Echenique M.D. in 2019. $175 x-ray taken at AFC Urgent Care (American Family Care) outsourced to Experity. She stated I had no injury present but a translucent oval appears in the actual images where in other CT & MRI you can see broken skull bone and several inch diameter infection. My injury in actuality was a broken basilar skull / head trauma. It may cost over $1,000,000 USD to treat.

Several hours worth of video on my ordeal with uploaded images, medical records and recorded telephone calls can be seen on yootoob channel mymedicalnightmare.

Curiously, on the radiology report (telemedicine) it lists only a phone number below Echenique's name but no company or practice title. Dialing this lead to Experity.

I called Experity in early April, 2022 to have it possibly reread (and the error fixed). "Marjorie" (Experity) used social engineering tactics to have me give her access to my old medical images from the urgent care clinic AFC (American Family Care), with the understanding that it was going to be reread for me (the error corrected and correct diagnosis given). I gave permission to get the records. I was told I would be called back repeatedly. My calls were never returned. When I called back a week later I was told Experity management made a decision that reread request could not be honored. They used me to get permission to access the records and once they looked at the images again they cut and run and dumped me. Possibly a HIPAA concern. AFC also would not support me to get the correction via Experity or correct the error themselves. $175 with no service to show.
Transcript
00:00For all the details on what happened to me regarding my injury, we're pushing 100 hours plus of video now.
00:07YouTube channel My Medical Nightmare.
00:09February 23rd, 2026.
00:12Experity CEO David Stern announced his resignation as Chief Executive Officer.
00:20Effective immediately.
00:22Bobby Gossel, appointed as new CEO.
00:26Stern will assume the role of Executive Chairperson of the Board.
00:32I've been watching Experity for several years, and they claim the leadership transition was the culmination of a careful year
00:42-long effort to ensure continuity.
00:45But I will tell you that as an outside observer, there's very little warning of the change.
00:51And when they say effective immediately, virtually no prior notice.
00:55Gossel joined Experity as President and COO in August of 25.
01:01My assessment, Gossel is most likely a yes man.
01:07He's a safe appointment, a diversity or DEI hire.
01:11If you follow Experity, you'll see that the customer, partner, and employee view from the inside of this company reflects
01:21high toxicity in the business culture.
01:25Many critiques of how they choose to handle internal affairs.
01:31There's accusations of massive corruption in the management area.
01:37Reviews over several years have called former CEO David Stern, tyrannical, terrible.
01:46They've compared the company working environment to a cult.
01:50There's apparently great pressure for leadership change in Experity.
01:55But once you see how strictly, singularly, this company is led, my assessment is you should take the wait-and
02:05-see approach before you concede to the fact that change is truly in the air here.
02:12I think what's more likely is that David Stern fades into the shadows.
02:18His presence will continually be felt through Bobby Gossel's leadership.
02:24I don't foresee or expect any radical changes in how this company is run.
02:31The idea of loyalty and team players are repeatedly emphasized in employee reviews.
02:41I will assume that Bobby Gossel is the ultimate team player in that regard.
02:48And as such, he ultimately will follow another individual's lead.
02:54According to their press release, Experity was formed through the combination of Practice Velocity and DocuTap and provides technology solutions
03:04to more than 5,700 urgent care practices across the United States.
03:10What's interesting is that figure has been changed in their newer press releases after 2022.
03:19They now don't name the number of practices that they're involved with, but simply state over 50% of the
03:28U.S. urgent care market runs on Experity solutions.
03:32So they do EMR and Practice Management, SAAS solutions, patient engagement technology, e-registration, over-read services, employee portal for
03:43occupational medicine, referral management, revenue cycle management services, and analytics.
03:51Owned by GTCR since 2022, March.
03:55I found out about Experity when I had an x-ray done at an American Family Care AFC Urgent Care
04:05Clinic in Birmingham, Alabama in 2019.
04:10That's Anna Maria Agni, M-D-D-A-B-R.
04:13She wrote, no injuries appeared in the images.
04:16I got the images, and I'll put them in this video again.
04:20And you can see that I have a translucent anomaly beneath my skull in the area of the first, second
04:26vertebrae, about three or four inches in diameter here.
04:31I later found out I had broken the underside of my skull, and I almost died from this injury.
04:37Again, I was told no injury appeared.
04:39I called the number that appeared below this doctor's name in the urgent care medical records I obtained, and it
04:48led to this company, Experity.
04:51I had a lot of problems dealing with Experity.
04:54They are not responsible or accountable professionally.
04:58That's my experience.
05:00Their employees engage in social engineering tactics, as was in my case.
05:05Yeah, the profile of this company, extremely suspicious.
05:09You'll see here they advertise, meet us in Vegas, as in the gambling capital of the United States, Las Vegas,
05:18Nevada.
05:18Let's meet at the UCA annual convention, April 30 through May 4 at Caesars Palace, booth 301.
05:26Place your bets on Experity.
05:28So here they associate themselves with luck or being winners at games of chance.
05:34It's not something that you can afford if you're a patient looking for health care.
05:39You don't want these type of games being played with your well-being.
05:43I will suggest you visit the website indeed.com.
05:47There you will find many reviews of employees of businesses and companies.
05:56Just type in the hospital or medical network that you frequent, and you may be surprised at what you see.
06:05All right, so in my own case, my own issues were never resolved.
06:09I contacted the CEO of Experity.
06:13You can go hear those phone calls at the video channel.
06:15Dr. David Stern, MD.
06:18The AFC, American Family Care Urgent Care Clinic, where I had the x-ray done, I tried to contact them
06:26with getting Experity to make their errors right, and they reneged on that.
06:33They would not correct these issues.
06:35But interestingly, they know what happened to me, and I believe they still have a partnership with Experity.
06:43So if you go to AFC Urgent Care and had a feeling you got a wrong diagnosis, I want to
06:51go back and look at your records also.
06:53I took my issues to the Alabama Board of Medical Examiners and filed complaints regarding these issues.
07:02They would not help me get this matter corrected.
07:05My complaints were thrown out.
07:07They're lazy.
07:07I found out a state of Alabama licensed medical doctor, Christopher Blake Thomas, MD, who is supposed to be supervising
07:16this x-ray in my examination by Nurse Kimberly Kelly.
07:22This doctor was answering the telephone at an AFC, American Family Care Urgent Care, using a false name, claiming he
07:32was an office manager, and not revealing the fact that he was, in fact, a doctor.
07:38If you're out there and you're looking into problems involving Experity, please investigate further.
07:46They've apparently gotten away with many, many offenses and transgressions against multiple parties, clients, associates, etc.
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