Experity Accused Of Botching Records / Sending Wrong Info To Insurance Companies - BBB Complaint

A recent complaint filed with the Better Business Bureau by a client of Experity, accuses the healthcare services company of incorrectly handling their electronic health record system. The unnamed complainant
writes it took over a year for the Experity revenue cycle management and billing team to acknowledge they were submitting claims to insurance payers. 700 outstanding invoices over 12-months which hadn't been followed up on accumulated. According to the unknown medical provider, Experity claims a software malfunction was the cause that they did not discover for 12 months.

"The billing team submitted claims to the insurance company with zero charges which is completely unheard of. Their revenue cycle management and billing team is a complete nightmare and after 12-months, we have suffered a significant loss of revenue because of all the billing errors and gross negligence of the revenue cycle management and billing team. I will never recommend any practice to use them for billing services."

My Own Troubles With Experity:
I was a misdiagnosed patient who had an x-ray misread by Dr. Ana Maria Echenique M.D., who worked for Experity. My injury was a broken basilar skull / head trauma. I called Experity in early April, 2022 to have it possibly reread. "Marjorie" (Experity) had me give her access to my old medical images from the urgent care clinic AFC (American Family Care), with the understanding by me that it was going to be reread for me. I gave permission to get the records. I was told I would be called repeatedly. My calls were never returned. When I called back a week later I was told Experity mangaement made a decision that reread request could not be honored. Possibly a HIPAA concern.

Following being told on April 5th that my misdiagnosed X-Ray records were going to be made available to Experity, HIPAA issues have now emerged as I am told Experity management have decided they will not honor my request to have the scan re-examined because I paid $175 in 2019, later learned I had a very serious broken skull head trauma / infection-based injury and I was told in the original scan (by doctors and nurses) that no injury appear. In the disputed X-Rays themselves, evidence of this injury can be seen. The understanding was the results of the 2022 reread were going to be shared with me. I did not give Experity permission to access my health records for any other reason.

I am then told management will call me back shortly after my 1pm CDT call was placed. This call never came, I was told many times dealing with Experity over the last week they would call me and even given a commitment as to the time / date and this was not fulfilled.

Here I give an introduction of my situation and excerpts from my 4/5/22 call with "Marjorie" (possibly Nurse Marjorie Freisthler APRN-CNP who is listed as working with Experity). She tells me the situation has changed due to "management stepping in".