I Discuss Trust Issues & Denied MRI Referral With Christ Health CEO Dr. Robert Record MD

Part 6

In a May 17, 2023 phone call I told Christ Health CEO Dr. Robert Record MD about my 2019 visit with their Doctor Terry Daniel Smith (aka: T. Daniel Smith / Terry D. Smith). This doctor refused me an MRI referral and placed charges for $50 worth of medical services not provided on my bill ("PHANTOM BILLING"). Trust Issues became a concern. The MRI I got independent of Christ Health Center's involvement days later revealed I had broken the underside of my skull. Infection surrounded my injury, which had accumulated over nearly a year.
(Oddly enough, American Health Imaging reading radiologist Angus Baird (of Birmingham Radiological Group) failed to acknowledge my several inch diameter injury in that MRI scan, I was given a misdiagnosis opinion again)

I observed and overheard other referred patients from Ascension Emergency department visits. I believe Christ Health is being used as a patient dumping destination. CEO Dr. Record confirms in this call they host Ascension's residency program. My own experience is that the doctors and nurses I had contact with at Christ Health were very young and not experienced. An MD I had a visit with who outright refused to give me a referral for an MRI scan (Dr. Terry Daniel Smith MD was later promoted and hired on by Andrews Sports Medicine / St. Vincent's Birmingham). I believe Ascension also uses Christ Health to train prospective future talent (my experience: Ascension does business in the wrong way) and those that show the qualities they are after at Christ Health get promoted.

It took a 12 phone call round of phone tag (not productive) before I spoke to Christ Health CEO Dr. Robert Record M.D. about negligence, service and misdiagnosis issues that arose in a 2019 visit to 2 of their clinics. My original call was not returned until 1 week later. We finally connected after I left a voicemail message asking that he leave a time and date to expect his call. Christ Health's automated phone system does not provide an intuitive way to reach their corporate office directly (there is also no phone directory).

Regarding visits I had at community health clinic The Christ Health Center (Birmingham, Alabama). I was referred here by Saint Vincent's East Hospital (Ascension) after a 2018 X-Ray (the injury was overlooked by reading radiologist Dr. Julian Patrick Druhan MD (also a member of Birmingham Radiological Group)) I had done was said to be "normal". Doctors Terry Daniel Smith ("T. Daniel Smith") did the encounter with me in May, 2019. Attempts to obtain a referral for an MRI to reveal the injury (I needed one that day, immediately) were not facilitated and he wanted to go a different route with the treatment. I feel I was not treated as a human being, my opinions were ignored, he levied an ultimatum, and so I walked out. I was charged for medical procedures not performed on me (see records and bills).