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00:07previously your job is to come up with a marketing campaign for a new electric motorbike
00:13Bradley was in the driving seat what I want to put forward is a name for this bike
00:17cuff e racer but his strategy stalled at what point did you decide just to disregard all the
00:23information to give you in the morning briefing and in the pitch let's get started with the name
00:28zip zap sparks flew it is just a dreadful name steering her team soldier does represent a war
00:36on something Marnie's brand bombed I'm not crazy about the logo I do think it's boring and director
00:44Rhys just gave me a tiny tiny tiny bit more of shoulder went for high drama the TV advert came
00:50across as more like an advert for a dating site in the boardroom Marnie's team rode to victory
00:56your advertising campaign was better Bradley almost ran out of road I am very disappointed but
01:07Shazier there was so many mistakes hit a dead end you're fired now 12 remain to fight for the
01:15chance to become Lord Sugar's business partner
01:34hello good morning Lord Sugar would like to meet you at Heathrow Airport terminal 3 the cars will be
01:40outside in 20 minutes okay thank you right flip-flops be those sunglasses the essentials
02:14so where could we be going from terminal 3 we could literally be going anywhere like we could even be
02:20going to Glasgow
02:22let's hope that it's not Glasgow let's hope that it's somewhere with a hotter climate
02:31Heathrow the UK's largest airport gateway to all four corners of the globe
02:54would you step forward and collect your tablets please thank you Karen
03:02good morning well I'm sorry I can't be with you today I've been called away on urgent business
03:08for your next task I'm sending you to one of the world's most iconic cities Dubai
03:17the corporate away day market is worth over 700 million pounds per year and that's exactly what
03:25you'll be doing I've set you up with two clients who are looking for a top-notch day out for
03:32their
03:32employees you'll have to negotiate a price with your clients and deliver everything they've asked for
03:38good luck I'll see you back in the boardroom in a couple of days where at least one of you
03:45will be fired
03:46all clear yes thank you off you go Dubai once a sleepy settlement today a modern metropolis
04:00with top-notch hospitality at its heart before running their corporate away days
04:08hi guys not a bad little location is it beautiful first task for both teams good morning guys should
04:15I say salam alaykum pick a project manager although I'm not in a corporate field and although I don't do
04:23a
04:24lot of negotiating I would be happy to lead the team if you want me to pick me pick me
04:29to be the
04:29project manager because I've got experience working in a corporate company and from the buy side I've attended
04:37many corporate away days so I know what makes a good one I know what doesn't make a good one
04:42and
04:42furthermore my track record as a project manager and a sub team leader is very strong I'm conscious
04:47to run on time Michelle you haven't had a chance to do it and I would I would absolutely support
04:51you
04:52guys I do not have corporate experience but if you guys were happy for me to PM I didn't expect
04:57that
04:58but that's amazing I've lived here for six years already in the top job so I know lots about here
05:07and
05:07the type of clients that we'll be dealing with former flight attendant Victoria lays out her local
05:13knowledge I've personally done these days out as well like I've been on the super yachts they are such
05:19nice days out I've personally paid up to 2,500 for a day on a yacht including like catering and
05:24stuff so
05:24we can definitely push for higher prices and when we go on the city tours I will literally retain I
05:29don't even need to look at the information I know all the building names I know how to get to
05:34the yacht
05:34entrance how to get off like I could probably drive the boat myself I do know the clientele
05:41in Dubai and I do think this is something that they'll really appreciate for a corporate away
05:44day it's definitely gonna give them that Dubai luxury feeling and they're gonna want to pay the
05:49top dollar price for it with the city location we get to take our guests on the boats which will
05:55be
05:55two people on the boats then we'll all meet and get onto the super yacht great I think that the
06:01desert is a really traditional element planning a crash course in local culture then we've got our
06:07activity which is a camel ride next Rochelle's crew target team building what does everyone think of
06:14drum dancing I'm thinking it's a big expense unless we meet in the middle we don't go for the drum
06:20dancing we go for the traditional coffee making I feel like what we need here is it is a really
06:24good
06:24balance of the fun along with you know the experience and I mean drum drum dancing would
06:29be a really traditional vibe but I am keen to keep the price low of our costings and keep that
06:35ticket
06:36price high so you're thinking you're thinking do the coffee I'll be honest with you I would have gone
06:40with the drums I'm gonna put it out there I think it's just what offering a bit more it's more
06:44rich
06:44okay I'm gonna make a decision and I'm gonna go with the coffee I think we've possibly played
06:51it safe maybe too safe what I would have done is had the drums had a little bit of dancing
06:56a little
06:56bit of energy a little bit of excitement just to top off what will be a brilliant day it means
07:01that
07:01we're not going in too high with our cost price but we're going to be able to drive up that
07:04profit
07:05margin while Rochelle reigns in her costs we've got a DJ master class pushing for premium price
07:13start of five thousand four hundred and ninety nine dirham and it's what twelve hundred pounds
07:17project manager Victoria I initially thought the DJ master class would be something really cool and
07:24different but that price tag is just too much yeah I agree I know it's a high price tag but
07:29they will
07:29pay it people in Dubai they pay good money so we were doing something for free we would save a
07:34lot
07:34of money if we think we can do I don't think we'll actually save any money if we did for
07:37example do the
07:38DJ master class we'd be able to sell that for the top price I acknowledge that you
07:42know this market better than anyone here so if you're confident we can add that to it then we'll
07:48back it to buy clients they do have the money and they will spend the money Brad Joe and Danny
07:55you're
07:56going to go on to the hospitality side next decide who will focus on food so Simba Abby you're going
08:02to come with me to the corporate side and who will meet the client we are dealing with real
08:08prestigious clients you know we want to make sure so what would you say is an appropriate amount what
08:13about our highest price point is going to be two thousand five hundred dirhams which is six hundred
08:17plans ahead what can we be expecting or what can we afford to be paying from this budget for this
08:23food I
08:24want you guys to make a delicious meal at the lowest cost you possibly can so I mean the maximum
08:29would be
08:2950 pounds ahead that would be fantastic yeah okay so I'm really happy to have and the hail and Marnie
08:37on the corporate side on the other team I think I'm best suited on the corporate side as well
08:41rooting for a top price tour so I really think this is a profit task and we should be pushing
08:46for the
08:46high numbers Victoria so I think we should go 700 pounds what do you guys think if we go high
08:52we can
08:52always pull it down and now we've committed to the DJ master class we have to get as much as
08:56we can for it
08:56I think it's a little bit expensive especially after what you've said you've paid for a full day
09:00experience on a yacht I think we should but this is the other you guys are right because it's a
09:04once
09:04in a lifetime experience bear in mind though the corporate client is paying for like the full thing
09:08so it's not like just one person here and there that's paying for the audience people have money
09:12yeah honestly I think you know putting the DJ master class on it will give them like really
09:16good customer satisfaction but if we are going for that higher price point the food has to be top
09:21notch the presentation has to be key is everyone happy clear yeah yeah okay 11 a.m. half of each
09:35team set off to schmooze their clients while the rest will firm up food I am assuming that she wants
09:43high
09:44end pretty good presentation I'm just gonna have to trust my instincts and go I think she wants I think
09:50we can assume if we're paying this much money for a DJ and things I think we just go for
09:54a high class
09:55high-end sort of grub midday so how are you both today good excited customer for avi Simba and Rochelle
10:07the Arts Club we are very excited to talk to you about our corporate tour a leading global members
10:14club we have some of the best talent from around the world so when we are going to take them
10:18out we
10:19also want to give a compliment experience to the ones that we have in the club it's definitely the
10:22key forefront of our mind to make sure that it is memorable and that we boost that element of
10:27luxury so when we have a camel tour then we have an activity which is our traditional coffee which is
10:33not just going to be very simple coffee making and then we will have an opportunity to sit down to
10:38dine to really relax in the ambience of nothing better than the Dubai desert so what's the price we were
10:44hoping two thousand five hundred dirhams per person but two and a half thousand a head is it's a lot
10:49it's
10:49a lot all I want you to do is trust us you know we want to make sure that they
10:52are well looked after
10:53and well fed all right let's close this yeah so two thousand two hundred and fifteen two thousand
11:00all link and we call it a deal two thousand one hundred and that's a deal fine guys two thousand
11:05one
11:05hundred that's that's amazing thank you so much ajaz we will really make sure that it offers a very
11:10memorable experience deal at around four hundred and eighty pounds per person in order to close the
11:18deal they've given high-level expectations the difficulty is now delivering against those
11:22promises it's going to be really important particularly if they don't want any refunds
11:26we need to obviously add that luxury element so I'd love to you know have a chat with the sub
11:30team
11:30just find out how it's going and making sure that we do deliver the luxury so I think just keep
11:37the
11:37mindset of like family connection round the table with brand Huda Beauty that is more important to
11:43me than having like a luxurious experience it's just really to bond Victoria Marnie and Sahail pitch
11:50their proposition so just to clarify we have that whole your experience we have dinner as well and
11:55we have that DJ master class which I'm sure you guys gonna love so we're starting off at three
11:59thousand five hundred dirhams and that's per person and we're taking on ten people for this um you
12:06know I kind of had something more along the lines of like you know ten thousand dirhams total what we
12:13want to do is bring it down a little bit more I mean what would you guys say about the
12:17three thousand
12:17dirham mark I think we're gonna have to look more like twelve thousand dirhams with your budget could
12:23definitely bring it down to you know one thousand eight hundred and fifty that is really like our sort of
12:27like
12:27our last stretch I think the final final number we can work with is sixteen hundred per person like
12:32that is definitely the final amount what do you guys think yeah yeah more than happy with that
12:38Victoria says she knows Dubai and people in Dubai spend big she's got less than half she expected but
12:44she's still got all the costs I'm a little bit concerned because we promised a lot to start with
12:49hoping that would be three thousand but it dropped quite a lot all the way down to one thousand I
12:52did feel
12:53though that you know she said one thousand three hundred and we did manage to get that up to one
12:56thousand six hundred so I do believe that you know we did get a good a good price from here
13:04at the marina so we start the um high range here the luxury this is a luxury option right charged
13:11with
13:11delivering Victoria's high-end vision for tonight nice everybody loves truffle fine dining for Megan and Mark
13:21what are we looking at the cost wise for something like this 500 dirhams per person that's a bit
13:27pricey that is Ali can you meet us somewhere in the middle 400 like I'm removing 180 still a bit
13:35pricey can you come down more to like 330 I mean if you could do something like that then we
13:40would
13:40love to work with you let's do it 350 340 I know you can meet us in the middle Ali
13:45you can do it
13:55I think Victoria will be happy with our negotiation we've got the highest quality stuff for a really
14:00decent price luxury simple classy and that's what we've got so a total is 9 30 pounds on food and
14:06drink yeah are we happy we'll see let's go let's go in the desert this is your high-end option
14:14what we
14:15call lambuzzi this is amazing this is something that you don't get anywhere else looking for tasty
14:21savings they would dig a hole in the ground because the desert is so hot it basically cooked itself Danny
14:27Bradley and Joe that's a yes from me so this one is 500 dirham per head and how much was
14:37that our
14:38mid-range budget so this will be 350 dirham per head as much as I would love to have this
14:44lamp I
14:44think the intermediate option is definitely better suited for us yeah is there anything at all we can
14:48do to pull that underneath the 200 dirham mark we'd be able to go down to maybe 215 dirham per
14:56head
14:57absolute lowest I can go lower than that Jenny thank you so much I think we'll shake on 2150 dirhams
15:03yes
15:06the main thing for us is making sure that we make the maximum profit throughout this task and if we
15:10went in there and bought this lamb dish just so that they could try it that then would have just
15:15been money spent that didn't need to be spent so I would say we need to give them one juice
15:20this is one
15:21of the cheap options catering confirmed do you think we should get two books per person I do yeah but
15:28500 pounds less than the other team sound about right yeah perfect cool 2 p.m. for project manager
15:37Victoria he did have a lot of a smaller budget a chance to check in we've managed to deal at
15:441600 per
15:47person right okay I mean we've got oysters do we actually want to go for this DJ now in case
15:58um it
15:59was a unique selling point find out what that actually entails you know it's it's playing for
16:05X amount of time like cheers guys well that's a bit of a that is disappointing yeah oh my goodness
16:15that is a that is what half of what what they sort of we're gonna fall this morning catching up
16:22with
16:22her team we close the deal at 2100 dirhams project manager Rochelle so what are the dietary requirements
16:35for the clients so they didn't actually mention any dietary requirements it's very important no we didn't
16:44ask that we didn't ask no okay he was really clear that he would like for it to be as
16:49luxurious as
16:50possible okay thank you so much my only concern is that they've oversold yeah the tour and they
17:01didn't ask for dietary requirements yeah at the marina okay road testing a high-octane ride
17:11oh my god this is so much fun Victoria Marnie and Sahail bye see the hole in Dubai right now
17:27this is insane
17:31the Burj Al Arab
17:35the Burj Al Arab is a home to one of Dubai's most expensive cocktails
17:39and that will set you back roughly about 5,000 pounds a glove in the desert lean back
17:49well good planning to wow with the traditional desert trek are we ready to go yeah for Simba
17:58Avi and Rochelle a fact-finding mission do you know the meaning of yellow yellow is like
18:04oh is it go let's go let's go yalla yalla yalla
18:15so what are the key facts about the camels and the desert for more than 3,000 years the camels
18:20have been domesticated by the Bedouin the native people who lives in the desert it's a good fact to
18:25have guys that's a very good fact over there on the right side those are gazelles wow madame gazelle
18:32this is actually sick I feel like I'm in some like Prince of Arabia
18:40on the other half of the team it's not as easy as it looks is it having opted for the
18:45cut price
18:46coffee making let's just pick up some that I made earlier what do you think yeah Joe Bradley and Danny
18:52brew up a deal if you're going to choose this activity it will cost you 3,500 their hands are
18:59roughly about 750 pounds if you want you can add an additional activity which is the bread making it
19:05will cost you 2,000 your hands which is approximately 500 pounds we've just paid 48 pounds per head for
19:14catering if we're then going to go and pay 50 pounds per head for bread making that's that's
19:19massive and I'm just thinking there's a little bit more for the guests to do and I just think
19:22there'd be a lot more going on is there any way we could combine the both the the bread making
19:29for
19:29a thousand and then we'll pay the 3,000 for this so be 4,000 for both activities sure happy
19:34to do
19:35that for you perfect thank you very much welcome Danny's really pushed hard for a second team activity
19:41that's going to maybe be more interesting but it's also definitely could be more expensive
19:45that's a risky strategy looks good that is good
19:57taking a more high-tech approach
20:05and hoping the DJ takes requests Megan and Mark how much would you charge for four hours it's 2k per
20:14hour so for the four hours it's 8,000 we're well off okay what's your budget our budget is around
20:23about 4,000 that is a no-go our corporate clients they are huge they're worldwide they turned over a
20:29billion last year I don't need exposure it doesn't pay my bills okay okay yeah no deal okay I mean
20:36well I don't want to honestly how about we meet in the middle six make sense yeah I'll do it
20:41okay
20:42that's a deal thank you so much team building activity ticked off DJ Brooklyn it's been an
20:47absolute pleasure DJ is important but at 500 pounds more than the other team the DJ masterclass
20:56experience is a small part of the corporate day amazing we'll see you tomorrow how on earth they've
21:01come to the conclusion they've got to pay him for the full day's experience when he's actually only
21:06going to be working for a small amount of time is a mystery I have no idea where they started
21:11at
21:11that level 9 p.m. away days designed stop three which is avi and he's going to also mention some
21:20desert facts activities prepped we could turn it into more of a quiz as opposed to a speech bring on
21:29tomorrow tomorrow show time 7 a.m. today both teams will host away days in and around Dubai morning
21:45team how are you very good thank you good first for Victoria so how much did you end up paying
21:52for
21:52the DJ a chance to get across the figures so we've booked him for four hours we paid 6,000
21:59dirhams
22:00which is about thirteen hundred and eleven pounds I'm a little bit disappointed because when we had
22:05that phone call before one of the things that I did say was we don't need him for an extended
22:08period
22:09of time but we are where we are it's only 500 dirham more than the recommended retail price it was
22:17a
22:17lot of money to spend on the DJ and even if we would have had the DJ for just the
22:21two hours we would
22:21have saved ourselves almost two up to three thousand dirham on the other team we actually had to do a
22:29second negotiation doubling down on details so this is the coffee experience yeah Rochelle's Desert Rangers
22:37when we was there they offered us the opportunity to actually add in another team building activity
22:43which was the bread and the so what's the bread there's a traditional flat bread which to make so
22:49they came to us and said it was going to be 2,000 dirham it's just for the bread alone
22:52and they came
22:53to us and said it was going to be 3,500 dirham for the coffee making experience and you hopefully
22:59pleased to know that we got a combined of 4,000 dirham okay and listen you know it was a
23:05risk I hope it
23:06pays off because we really really need to make sure that we have these huge profit margins after hearing
23:12that they spent an additional amount of money on a bread experience as well as the coffee in hindsight
23:17we could have just gone ahead with the drum option and the fact that they went ahead and added that
23:21on
23:21without consulting me does leave me a little bit nervous 9am while half of each team head off to keep
23:32corporate clients happy the rest are on catering duty with any kitchen once you've got a rhythm once
23:45you've got a system you can just smash stuff out quick and easy and that's the secret to running a
23:50good kitchen because if you are running around like loose chickens and just all trying to do
23:54everything that's when it becomes chaos we'll be all right sure we'll have a few practice runs as
23:58well Dubai marina you look very ready you're so ready oh finally speed that's it while Victoria's day
24:10has a high-octane start camels are very like horses in the desert they actually have intuitions and they
24:21even decide whether they like you or they don't like you Rochelle dishes up some facts they also
24:28retain up to ten years of knowledge so if you see them in nine years time they might remember your
24:33face
24:36we're heading back to the base now guys can I get a dessert
24:46at the marina right let's get this cutlery lay the table and make sure we've got loads of time to
24:52prepare the food let's go managing mark in the role of head chef right let's get this done nice and
24:57sharpish desserts boss Megan if I give you them and you go over there and I'll just make this look
25:04neat nice and neat and tidy it sounds good and mark I know this is really pedantic well yeah but
25:11can
25:12we make sure all the knives are pointing out to the right so the serrated edges pointing out to the
25:16right I've never seen that before was that it's just it's just how you do it right serrated edge out
25:21we need to make sure that they're in the same position on both sides just so it's aesthetically
25:27pleasing we do one at the end sitting down just because oh no no no one here one here one
25:32here
25:32one here one here okay yeah that makes sense somebody at the head of the table makes a lot of
25:37sense it
25:37does doesn't it Marky yeah on the other team I was gonna put the skewers on these yeah making the
25:47most of their cut price catering and we'll just tell them that there's two skewers each yeah Bradley
25:53Danny and Joe I want to try and bulk it out as much as possible I feel like things look
25:58a lot
25:58better when there's a large quantity there yeah we've only got yeah see that's why they says we
26:04give us to what if we cut those in half yeah we'll be able to spread them yeah all right
26:07okay
26:07right yes we'll go tomato courgette and then we'll go up mushroom again yeah should we whack
26:12more on do you reckon it can't really fit anything else the only thing the only thing we could do
26:16is
26:17turn the courgette around yeah the issue with doing that is the courgette is really soft in the middle
26:22and when it starts to cook oh yeah it'll just fall off yeah it'll be all right near the bourgeois
26:30Al Arab Hotel getting quizzical you won't get a ticket I promise court advocate Marnie guys guess what time
26:48is there is a cocktail on sale in there and it's the most expensive cocktail how much is it 24
26:5924 000
27:00no that's way too much no because it's 5 000 pounds though oh guys I've messed it up I don't
27:08know what
27:08it is in Durham it's 20 it's like 25 000 it's 25 000 25 000 guys wow yeah it was
27:16good but we're tired
27:17are you guys tired can we head back because I think people are tired and we're not enjoying this anymore
27:23if I'm honest I'm so tired I mean the team are screaming out go faster you're fantastic
27:30and a few quizzes and I think they've lost their attention so much so that I heard the client shout
27:36out I'm tired I want to go back I mean it's hardly a glowing review
27:43come on in for the delegates in the desert Arabic coffee and some dates over here thank you very much
27:50next on the menu okay everyone take a seat and relax further facts from city trader Avi
27:58as you can see we're in the desert the Arabian desert is vast it's the second largest desert
28:05in the whole world and this part we find ourselves in is called the empty quarter
28:11and that's because it's a vast land of nothingness bet you could just say it's quite deserted
28:21tough crowd tough crowd looking at the faces of our guests they seem very happy now it's all
28:29about the food three courses of luxury thank you all so much for listening I'm Avi and that was all
28:35about
28:36the desert when you wrap it wrap it ever so gently like that while Mark and Megan perfect the presentation
28:47of their pricey food you need to make them look the same all right and not messy make sure all
28:53the bits
28:53they all get falling apart in the desert prepping their budget morsels oh god that is not good okay
29:01that's not good Bradley Joe and Danny how long do you reckon Brad for these they will as soon as
29:08the
29:08go brown they're done so it might only be two three minutes fresh love it you focus on that Brad
29:13we've
29:13got a beautiful display here yeah so if you can might might be a bit more yeah just just wants
29:19to be
29:19dressed that's fine yeah don't take any more out I think literally just like that Joe because otherwise
29:23they're not going to fit in trust me they'll be spilling out the side it would just look about
29:26there that doesn't look as good as that I know but don't forget we're going to have them in there
29:30so we don't want them all the legs to be spilling out the side and them not fitting on there
29:33because
29:33don't forget we do want it to still look luxurious so I don't think there's a clear plan in the
29:38kitchen
29:39but I think we just need to kind of stay focused get the job done and make sure that it's
29:42really to a high
29:43standard oh yeah oh yeah that's right I don't think they're going to notice too much hopefully
29:546 p.m yeah blue lagoon blue lagoon blue lagoon while victoria's clients prepare to dine on a luxury yacht
30:01guys listen we need to get food up to them asap we are moving as fast as we can is
30:06this one good
30:06to go that's good yeah cool let me get that preparing to dish up dinner in the desert the
30:12vegetarian might not want to go for this purely because it's been in the same pan as the as the
30:16minced meat okay we'll make them aware but let's go feeding this stuff avi simba and brochette
30:23who's hungry bon appetito thank you very much is that vegetarian oh it's cheese it's your cheese yeah it
30:32was actually cooked in a minced meat dish later on then probably not okay no worries but there's
30:38lots of flatbreads and hummus and obviously salad too okay it's a shame but it's okay there's lots more
30:43to come i can assure you is there any uh water we're gonna get some water for you just now
30:48okay
30:49we're with you shortly they look quite um almost right yeah just a really quick one guys have the
30:58guests got refreshments that's what we came to you find out about you guys yeah right so
31:02what the guests have got is two glasses of water and one glass of fresh juice it's over there
31:07please make sure that you put plenty of ice in there as well
31:13i hope they have more starters we have to buy appetites i hope they know what that means
31:18back on the boat we do have a whole other course coming up guys so
31:24megan and mark hit choppy waters
31:27do we have an eta on the food the hot food um yeah yeah it's gonna be about um 10
31:34minutes
31:35actually we had a bit of nightmare with the plates going in there just tell five minutes until it
31:38starts being sent oh my god this is making me feel sick does that plate fit in the microwave yeah
31:44of course
31:44it will jesus
31:49yeah that'll fit in the microwave yeah all right mark this is how i want to present the wraps
31:54are we still using the same plates are we yeah we just need wiping down
31:58mark whilst you're waiting start wiping the plates down yeah hold up we cannot we need to go
32:03now it'll be all right
32:06glad to yell the old mash is a bit lively in there
32:11i'm gonna be sick
32:14in the desert it might be worth just telling them what they're allowed yeah still trying to track
32:21down their drinks rather than they think they've got unlimited grill thanks simba rochelle's corporate
32:27clients just checking is everything okay with your meal anything else i can get you i'm fine
32:32water yeah they are just literally filling it up as we speak and it's on the way
32:36did you want to just taking a bit of time i know i'm sorry do you have any more some
32:39no unfortunately we haven't but is that one finished with maybe no that's fine so our next
32:46course is coming out which is going to be vegetable skewers so i would maybe just wait and see how
32:51you
32:51feel because obviously i don't want you to get too full then we also have a chicken tagine i'll just
32:55go and check that water for you okay i've never heard anyone say i don't want you to get too
33:00full
33:01oh yeah in the restaurant so how many people here got hot plates so far you guys got nothing yet
33:10back on the water i will definitely get the food to you asap yeah yes perfect we'll get that arranged
33:16for you awesome thank you thank you with megan ill promoted to head chef is there anything we can
33:23do to help you mark uh not really i mean it's just putting stuff on a plate and stick it
33:27in the
33:27yeah pest control man mark guys you are ruining the karma and the vibe in the kitchen
33:34there is no vibe right now there is no food and no vibes stay on my kitchen guys okay
33:40how many minutes are we on the hot food i would say about two minutes okay two minutes okay do
33:46we
33:46have any fruit salads that we can give them anything that's prepared and ready to go
33:51please please okay on a plate guys i hate to say to you but your plants are starving we are
33:58going as
33:58quick as we can out in the desert come on let's take it over quick oh water
34:06a dry affair just so you're aware obviously with your meal you guys do get two glasses of water and
34:16one
34:16glass of juice as well whenever you guys want okay you guys are limiting water uh we're not
34:22necessarily limiting water so i can have a third glass uh it's two glasses of water but you know
34:27savour it enjoy it fantastic don't drink it why would you tell you you gotta tell them we should
34:32have just given them the drinks as when they asked for it really enjoy every drip
34:38although it was my idea to order minimal drinks to keep the cost low i never expected simba to
34:44announce to the corporate client that there would be a limited amount and i think this
34:48definitely rubbed them up the wrong way can we please order some more this is really important
34:51that we don't get this wrong they're thirsty i agree it's a great opportunity for us to go back
34:55and say do you know what we've listened to you and we're going to get you some more water
35:009 pm who wants it there you go nice and warm yeah thank you there is more coming we've got
35:06one
35:06microwave but i promise we're turning them out with food finally in full swing now just give us a lot
35:12of
35:13these for rochelle's guests service slows how is everything with your meals it's it's tasty um i think
35:25maybe the vegetable skewer is a bit undercooked oh okay okay no that's fine i will take that back
35:32and then put that on the barbecue again and just cook it a bit longer
35:38joe they've said that they're a little bit undercooked how do we turn the barbecue on just
35:41to make sure that it's well the charcoal is now dying we can chuck some more charcoal on but it
35:46will
35:46take some time to eat up so i think let's just do what we can yeah so joe another thing
35:49um we just
35:50try to turn that tap on to get water out there's no water left can we get some yeah we've
35:55just ordered
35:55some so we've ordered another glass for everyone 9 30 p.m i'm dj mark we're in the dubai dark
36:05we're
36:06now smashing it out the park as mark gets back on track with the beauty brand
36:13the beans are roasted over cold grinding out facts on coffee they're then transferred into the meha bash
36:20where they're ground down salon owner danny um we did actually learn a couple of interesting facts
36:27about arabic coffee the first thing is actually that it's served strictly with your right hand
36:32and usually when you're welcomed into someone's home they'll serve you a small cup for you to drink
36:36and then when they want you to leave they'll give you a big cup and this means basically
36:39leave and go home um and we thought this was quite funny are we gonna get a big cup
36:44you can have a big cup if you like the sub team finally got around to their team building activity
36:51i think it was too little too late that was an a star for effort 10 p.m thank you
37:03very much
37:06away day is complete let's go guys thank you
37:10bye tonight refunds recorded and profits processed tomorrow the boardroom
37:28you can go through to the boardroom now
37:47so as you know reese wasn't able to take part in the task and has subsequently left the process
37:56moving on from that we've certainly treated you to the most beautiful beaches in the world
38:04antiga dubai and brighton
38:11the way this is going i'll make my investment back with air miles yeah yeah okay well look who wants
38:18to
38:18talk to me first i i will right okay the corporate team was rochelle simba and avi is that right
38:27yeah
38:27did you come up with a price that you wanted to charge so he asked for 2500 dirhams per person
38:33for
38:3325 000 yeah and he knocked us down we dealt well simba dealt at 2100 oh you got him up
38:41then yeah i think
38:41it was just good negotiation i felt i think you know for me um i wanted to counter that and
38:46obviously
38:47luckily that you know the counter was accepted hmm so what'd you promise him so i really played on the
38:52fact
38:53that we were looking after them and we wanted to you know treat them and we would also bring as
38:58much
38:58luxury as we possibly could so food you're going to give him food what else were you going to give
39:02him
39:03um a camel tour didn't you sample the camel at but it was it was great was it a dromedarian
39:08or
39:09another camel with two humps or one um actually i didn't see the humps because it was covered but
39:14it was so fun that i was putting my legs up um because you're meant to hold on do we
39:21want to know
39:21this well you are you asked you asked but um yeah i was enjoying myself very much you were relaxing
39:28yeah like lawrence of arabia yeah okay moving on from there james bond how was he obviously doctor no
39:37show he was good you were the sub team leader just tell me what you did yeah so uh our
39:43responsibility on
39:44the first day was to choose the food and negotiate the price of that did you pick the high end
39:49stuff
39:49we didn't know what did you pick the low end stuff the mid end how much you pay for that
39:54then we ended
39:55up getting it down to 215 for the intermediate which i thought was a good price what did your sense
39:59of
40:00feeling about the uh reception to the food from the clients um i think they were disappointed they were
40:07disappointed why were they disappointed i think they expected more okay um danny you you ordered
40:14water and juice yeah yeah we did rather frugal from what i could understand considering
40:21you're about to take the people out into the desert yeah so we basically allocated three drinks for three
40:26courses which i thought was ample but i was never under the impression that it would be announced that
40:31the drinks were limited you know you're in the desert of course did they complain about that also yes
40:37they did yeah you had to buy additional though we did buy additional yeah how much did you pay for
40:41the
40:41additional water there uh she did charge us double i was keen to try and negotiate it down
40:45what's that 60 dirhams in total but that's dearer than the oil they pump okay let's move over to
40:54apex victoria uh and so how and mani you were the corporate team what kind of price point did you
41:02come up with uh before we went in we had a price point of 3500 the max i started off
41:07the negotiations
41:08then i went down to 3000 i believe they were up about 1300 this point victoria did step in
41:13um and bring it down to 1850 they raised their 1300 to 1600. oh i see and that's what was
41:21not so
41:21much a negotiation more a surrender then in a way yes um i i think um i was kind of
41:27ready to go a little
41:28bit high with it but victoria was keen to close there she'd um started saying that she didn't want
41:33um she'd gone over the budget and that that was going to be her final price and she didn't want
41:37to move from that hmm who was negotiating for the food yeah me and megan it was us too so
41:44you've gone
41:45out like a couple of kids saying oh my mum and dad said i can spend what i want like
41:50kids in a sweet
41:51shop yeah we were very aware of the fact as well that you know we agreed in the morning briefing
41:57that
41:57it was going to be luxury you spent the equivalent of a thousand pounds on food and beverage yeah geez
42:03okay now tell me about this dj that you got yourself so the dj we thought the guests were turned
42:09up at
42:10five o'clock um so your negotiation all went wrong when you asked him his hourly rate instead of saying
42:15i need you for half an hour and starting from there so you paid him for four hours work he
42:22did about
42:2210 minutes from what i heard is that right that's correct yeah i assumed that he would probably do
42:27about an hour um but because of the way that what's his name this bloke dj brooklyn i might give
42:32him a uh a partnership yeah right and you knew his recommended retail price was 5 500 you paid 6
42:39000
42:39dirhams yeah i mean the thing is the dj had been promised to uh the client so we had to
42:44deliver as best
42:45we could and i heard you did you came over a little bit seasick is that right a little bit
42:51yeah on day two when this food turned up uh mona didn't like the canapes she wasn't impressed i think
42:59she was more concerned about the service and the actual food itself they were quite keen to get some
43:04hot food um after they'd have sort of the canapes but i don't know by the time at this at
43:09this point i
43:10was sort of midway through getting it prepared and then i had to go i think you could have got
43:13you should have got some pellards from brighton yeah yeah i think by the time they got it they
43:19weren't particularly impressed all right let's see how we did so karen i know that your client spent
43:2816 000 dirhams on the away day but what did apex spend themselves well they spent a lot best food
43:36best experience lots of drinks 10 279 dirhams and that gives them a profit of 5721 dirhams okay
43:47was there any refunds well i don't think this will come a surprise to them um yes the client wasn't
43:54happy with the food service um and also a refund of 20 giving them a final profit of 2521 dirhams
44:03which is around 554 pounds right so tim your clients spend 21 000 dirhams on the away day
44:14um but what did affinity spend well they spent a lot less actually they spent 6370 dirhams on all of
44:24their outgoings right great gross margin was there any refunds well i don't think it will come as a
44:32surprises team the client gave them a lot of feedback and not much of it was positive they
44:37didn't feel they received the luxury service they were sold and asked for a refund of 60 percent
44:4560 percent giving them a final profit of 2030 dirham or approximately 446 pounds
44:54well you won i suppose that's my rules you're one i'm sending you team building where you'll be
45:05climbing up the 02 walking to the very top where you experience a spectacular view of london
45:13so enjoy yourself and i'll see you on the next half thank you lord sugar well done
45:29i've never heard of a 60 percent knockback really it's unbelievable go off
45:39and we'll come back in here and we'll have a deeper investigation as to
45:44uh what what went wrong on this task off you go
45:56oh my god guys i'm a bit scared that is going to be so much fun i am so surprised
46:03that we won this
46:04task as soon as i heard their profit margins i was like oh my god we've completely lost so to
46:09find out
46:10that we actually won when they got a 60 refund i was over the moon oh my god
46:19it was hard work in dubai megan as a sub-team leader she was great until we got to the
46:23kitchen
46:24and then she turned into a little napoleon oh it's so pretty yes do you know what this is this
46:30is news
46:30from the top guys i feel really good about winning this task it was a little bit of a shock
46:36i'm not
46:36going to lie but um i'm really glad we managed to pull through as a team we made it and
46:40we won
46:41another task as i think for me the issue started as soon as it was sold as a luxury i
46:55didn't say hey
46:56we're going to give you roll out a red carpet that's one thing i don't do is over promise the
47:02only reason we lost was because of the massive refunds and the only reason we got the refunds
47:07was because the experience was over promised so whose decision was it to order just three drinks per
47:13person i think what rubbed them up the wrong way is they were thinking they're gonna have this big
47:16luxury experience but to then be told oh the drinks are limited it's the way it probably made them feel
47:21as opposed to what they actually had the fact that danny decided that three drinks would be enough for
47:26a corporate client was a massive mistake whose idea was it to tell them that there was going to be
47:32a limit on how much they could drink it was actually my idea yeah and i stand by it i
47:37think it's a good
47:38idea to be transparent and honest with your guests i think the responsibility for the failure of this
47:43test actually lies with rochelle and joe the clients did not like the food and claim that we over
47:48promised and under-delivered
48:00could you uh send the candidates in please
48:16disgrace this is total disgrace one of the worst results in the tasks i've ever seen in
48:22this boardroom i think it all boils down to the fact that you got fixated on profit these people
48:29paid you 21 000 dirhams you went out and spent only six thousand so on the face of it oh
48:37sounds like
48:37good deal but they knocked you back by sixty percent i feel that i handled the side that i was
48:44in
48:44control of and i left it in joe's capable hands to handle the kitchen the hospitality side but the
48:49main issue was there was a huge discrepancy between the message we got in our morning meeting the mess
48:56mesh from there was we're keeping that eye on the bottom line the message the next day was they said
49:01they'd keep their eye on the bottom yeah that was the message from the morning meeting on the second
49:05day the message was we're going for luxury i at no point said go with cheap but i think a
49:10lot of
49:10people focus on profit in terms of the drinks and obviously scrimping on them it was a collective
49:15decision that we would provide sort of three drinks whilst they're eating that that would be more than
49:20enough they knew i mean i got look the the guy here even he was being sarcastic he was telling
49:26his
49:27team i don't drink too much take it slowly i think what they didn't like was the fact that they've
49:32been sold a luxury experience and then told that these drinks were limited i thought they would have
49:36no idea they just announced it to them then so i i did um low sugar but obviously so so
49:42you know simba
49:46where's your intelligence here these people have paid the equivalent of 450 pound a pop
49:52and then you tell them oh by the way uh you're only allowed two drinks of this and one drink
49:58of that
49:59that's it that starts off actually i'll actually sorry to interrupt but it wasn't simba's idea it was my
50:05idea to tell them to tell them that and i genuinely thought it was the right thing to do like
50:11how can it
50:11be the right thing to do i mean that immediately puts someone's back up yeah i'm not asking for
50:17non-perial i'm asking for water yeah the other thing is as far as luxury is concerned there was
50:24the drums um i actually wanted to do the drums because i thought it would be very traditional
50:28and authentic coffee was never going to be if you had the drums why didn't you do it because it
50:33was
50:33profit it was always drilled back into me that we needed to make profit the one thing i wanted to
50:38do
50:38was make the team and that's one thing i did everybody in the team did you want the drums
50:43what i've seen you do so far avi is nodding your head like this you remind me of those little
50:47dogs
50:48that sit in the back at the back of my car in the back window you're going to say i
50:53wanted the drums
50:54but my decision was swayed by the coffee because this was a profit task so look um rochelle who
51:02are you bringing back in this boardroom okay so i would like to bring back joe and um also simba
51:11all right all right the rest of you go back to the house off you go
51:21i'm going to call you back in later i'm just going to ask you to convince me why
51:27any of you should remain in this process okay off you go
51:39karen what are your observations rochelle said that we're going to charge the client a high price
51:44with a high price comes high expectations you do not expect burnt food two glasses of water and a juice
51:51i mean you promise luxury you've got to deliver luxury what about joe ultimately joe was responsible for
51:59the food and the service and that was one of the main reasons the client was unhappy and requested
52:05such a big refund and simba alan the most stupid thing that happened on this task and there were a
52:11lot of things was simba telling the guests their drinks were rationed i mean as you said if that
52:17doesn't wind you up before anything started nothing will quite right i'm going to call them back in here
52:23uh at least one of them is going to be leaving the process today could you send the three of
52:33them please
52:46over promised and under delivered that's that's what's happened here and too much focus on trying
52:53to make a load of money and not using your brains where there is a balance of yeah profit but
52:59also
53:00delivering good service to your client our role was to keep the costs low their role was to keep
53:06the income high to give us that margin and that was our objective and we we smashed that my point
53:13was
53:13never keep the prices low my point was negotiate to keep the prices low and i made that very clear
53:19profit was a huge part of the task but negotiation was also a huge part of the task and we
53:23negotiated
53:24very well on both terms rochelle what what am i doing here yeah good question i met the brief that
53:29you wanted so why am i here because you also made us look amateur by going to the client and
53:34saying to
53:35them i'm sorry but we only have a certain amount of water or juice available for you so no that's
53:40not
53:40true i said to them with your meal you get two waters and one juice and obviously actually joel asked
53:45me
53:45to go and say that to them and i took instructions because he's one that's in charge but you knew
53:49you
53:49charged them 21 000 dirhams you knew it because you charged them yeah so how why would you tell
53:55them you've got two glasses of water and one juice you must have known that was going to wind them
53:59up
53:59i just think we should have told them at the beginning and said if you want more not a problem
54:04we can get you some more and then i think it would have not been an issue yeah but we
54:07were hosting an
54:08event in the desert i just don't understand how it was never brought up that we will need additional
54:13water but we turned it on its head and fixed it and i was the one that had to go
54:17ahead and fix
54:17a lot of those issues and make sure that they were having a really good enjoyable time
54:21i created the summary it wasn't just you running around on their behalf i didn't say it was just
54:25myself but i'm saying okay we did simba you know who should be fired then unfortunately i think this
54:33task failed because it was over promised to the client and and therefore unfortunately it should be
54:40with the project manager the part of the tour that lacked and we got the worst feedback from was
54:46unfortunately the sub team i don't think that warrants a 60 refund like i'm not the customer
54:53he's the one paying the bill yeah and that wasn't the only thing he complained about and not the
54:58highest one anyway look i don't want to hear anymore i'm sick and tired of this at the moment so
55:02bitterly
55:03disappointed so this is the way i i see it rochelle you over promised and grossly under delivered
55:14simba you were part of that discussion with the corporate you must take some responsibility for
55:20over over promising and you joseph well you were responsible for the kitchen and ultimately that
55:28was one of the reasons for the failure of this task but rochelle you were the project manager
55:38and for that reason um you know ultimately the responsibility of the task lays with you
55:47um but joe the food was burnt and you told oh by the way you can only have two drinks
55:55and the service was poor so it is with regret joe you're fired it's been an absolute privilege to
56:05pass this process so thank you very much okay good luck thank you good luck bye guys
56:18don't check i promise i don't want to hear any more okay sorry
56:24look go back to the house you two yeah thank you not sugar thank you karen thank you tim
56:35you know i'm a zoologist and i've been thrown into the business world i've learned so much from this
56:41process and i can't wait to take that knowledge and apply it to my own business and hopefully make a
56:47success of it who do you think is going home it's it's difficult to call but i think simba contributed
56:58a
56:58lot to look to this task and so it'd have to be between rochelle and joe
57:09oh my god
57:14i honestly thought i was going lord sugar was like rochelle and then he was like okay joe like but
57:24he's watching yeah he is watching just the 10 of us now guys on we go
57:32now 10 candidates remain the search for lord sugar's next business partner continues
57:42next time i'd like you to design a new children's lunchbox an app oh hey there action
57:50bye the day keeps the doctor away drama let's try the purple i don't think purple is a pirate
57:56and in the boardroom one of you will be walking the plank today that's for sure cut you're fired
58:02so
58:14so
58:31Transcription by CastingWords
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