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00:26He's completed his management course.
00:29He's passed his customer care exam, he's got a distinction in the history of sport and leisure part two, and
00:35here he is for a trial period of 14 days, our new trainee, acting assistant, deputy manager, Gavin Featherly.
00:44And I think we can all take heart from this promotion. If a person like Gavin can make it, anyone
00:50can. Isn't that right, Gavin?
00:52Yes, thank you, Mr British.
00:53Now, I hope we're all going to give him our support and encouragement. What is it, Tim?
00:57Will he get more money? What? Money for being manager.
01:00The money is not important, Timothy. What counts is the self-respect.
01:04Yes, yes, I know all that, but will he get any more?
01:06Gavin will not be receiving pecuniary reimbursement as such, Timothy.
01:10What he will be getting is something far more valuable, and particularly today, because today...
01:16Oh, sorry, I'm late, Mr British. Sit down, Colin. I was somewhat delayed by a rather unfortunate accident with my
01:20sewing machine this morning.
01:22Colin, I was attempting to repair a loose fly button before I left, using the button sewing feature on my
01:27old singer Marvel, when I made a slight error of judgment and stitched up rather more than I had intended
01:32to.
01:33Oh, Colin...
01:34Oh, Colin...
01:34A situation which was further aggravated when one of the paramedics who was carrying me to the ambulance had a
01:39touch of angina and unfortunately sat down on the treadle.
01:44I was wondering if I could be excused bicycle safety class this afternoon.
01:49Just sit down, please, Colin.
01:51I'll stand, thank you.
01:53We have an extremely busy day ahead of us, as Laura is about to explain. Laura.
01:58Yes, well, Mr British has decided it would be a very good idea if Gavin had a chance to put
02:03some of his training into practice.
02:04So he and I will be standing down today, leaving Gavin in charge.
02:08It'll be no good coming to me or Laura. We're just ordinary members of the team.
02:13Starting when?
02:14Starting now!
02:16Room for a little one, he said, doodly!
02:22How long's this going on, Mr British?
02:24No, no, no, no, no, not Mr British, Julie. I'm just Gordon. Big Gordy, one of the boys.
02:31All right, Gavin, all yours. Sorry, Mr Featherly.
02:36Thank you, Mr British. Well, if I could start by saying...
02:38I remind you all how important it is that we take today's exercise seriously.
02:43I want you to treat Gavin exactly the same way as you treat me.
02:47Yes, thank you, Mr British. Well, as I was saying, if I could start by...
02:51What are you doing?
02:52Sorry?
02:53That is my personal clipboard, Gavin. You don't write on that.
02:56You use the rough paper on the table.
02:59Sorry, Mr British.
03:04Mr Featherly!
03:06You didn't tell them.
03:07Sorry, Laura?
03:08You've taken the job in Brussels that you're leaving in six weeks. You didn't tell them.
03:12Oh, that.
03:13Why not?
03:15Laura, I'm not made of stone.
03:17I took one look at those eager, trusting faces, and I could hear them say, leave, but why?
03:24How can you do this to us?
03:26I couldn't do it, Laura. It'd be like clubbing baby seals.
03:30But you have to tell them.
03:32I've built a team there, Laura. I've gained their trust and respect.
03:36You are still going?
03:38Yes, probably.
03:40Probably?
03:41I thought I'd see how they manage today, Laura. See how those little seals cope on the ice
03:46flows without me to catch penguins for them.
03:48Yes, and if they can cope on the ice flows and catch their own penguins, you'll tell them
03:52then?
03:53You can't just leave it hanging.
03:55I'll tell them at the daybrave, Laura. Six o'clock, I promise.
03:58Come in.
04:00Mr British, I wondered if I...
04:01Mr British? Who's Mr British?
04:03I don't see any Mr British here, do you, Laura?
04:06Um, Gordon.
04:07Yes, boss. What can I do you for?
04:10I hope they won't be any trouble. I've made them a shepherd's pie, just needs to go in
04:13the microwave. Fruits in the bowl and no sweets, please.
04:16Right.
04:16Help yourself to coffee and biscuits. I've left you the doctor's number, also the number
04:20of the emergency carpenter, in case Jessica's drawer gets jammed again.
04:24All right, I'll be okay. You just concentrate on having a good time.
04:27You look nice, Carol.
04:29Yeah, Gerald's taking her out for lunch.
04:31Great. Who's Gerald?
04:32He's a nice gentleman I met in the family changing area, Laura.
04:36It was when she was trying to teach the children not to be embarrassed about seeing Mummy naked.
04:40Right.
04:41She was so helpful. Always there with a towel and a coin for the hairdryer.
04:45Well, I hope you have a wonderful time.
04:46You did check Mr. Britters first.
04:48I think you should, Carol.
04:50Yes, Laura.
04:51Where to now, mon capitaine?
04:53The gym?
04:54Oh, we could check out the pool area first.
04:56Yes, but the gym's just round the corner.
04:58It's not actually next on the list, though, is it?
05:00No, but we can...
05:01We can check the pool area first.
05:03Right, you are. Whatever you say, boss.
05:05Mr. Britters, excuse me, can I ask permission, please?
05:07This is the man you need to talk to, Carol.
05:08Right. Gavin, can I ask permission...
05:10Mr. Featherly to you.
05:11Mr. Featherly, could I ask permission, please, to stop work at 12.30 today?
05:15Julie said she'd take over the desk.
05:16Yeah, I never do anything upstairs, anyway.
05:18Shouldn't be a problem.
05:19OK, fine.
05:20Great.
05:21Give us a shout when you go in.
05:22There you are.
05:23Hey, Gavin.
05:25You want to check she's completed a spreadsheet for customer returns first?
05:29What?
05:29I may be wrong, but I think Carol's supposed to be transferring her entries from the activity daybook
05:34onto computer for analysis by today.
05:37Oh, well, as soon as you've done them, then, Carol.
05:39All right.
05:40Mr. Britters?
05:41Nothing to do with me, Carol. He's the boss.
05:46Oh, now, we have a problem here, haven't we?
05:48Have we?
05:49If I was the manager, which, of course, I'm not, Mr. Featherly, I could never pass a cupboard
05:54like this.
05:54No?
05:55To me, it looks unsightly as well as unsafe.
05:58Oh.
06:00If it was me, I'd want it tidied.
06:03Well, right, right.
06:09Carol.
06:10Oh, hello, Miss Britt.
06:10What would you say if I was to give you £5,000?
06:13I'm sorry.
06:14Yes, you heard me, Carol.
06:16£5,000.
06:17Yours to spend any way you want.
06:19A fabulous new car.
06:20That holiday and the sun you'd always promised yourself.
06:23Perhaps a valuable extension to your home.
06:26I do have a home, Miss Britt.
06:28What's the catch, you ask?
06:29I'll tell you.
06:29There isn't one.
06:30All you have to do is send £20 to each of the names at the top of the list.
06:33It's rather a lot of money, Miss Britt.
06:34Oh, go on, Carol.
06:35It's important.
06:36I'll get my purse.
06:40Now, there's the trouble, you see.
06:43This cupboard is for internal lost property.
06:45I know for a fact that this came from outside.
06:49I was getting into my car and I distinctly remember it landing beside me.
06:53How do I claim it if it's in the wrong place?
06:56I'll get some labels.
06:58Gavin, Gavin, Gavin, Gavin, Gavin, Gavin, Gavin.
07:00You don't actually do the work.
07:02You're in charge.
07:03Tim.
07:06You delegate, Gavin.
07:07That's the secret of management.
07:09What is it, Gordon?
07:10Tim, could you sort of lost property for me?
07:12I'm supposed to be on my break in a minute.
07:13Just get on with it, please, Timothy.
07:15Come on, Chief.
07:16We've got a pool to check out.
07:23Hello, Helen.
07:24Laura.
07:26What would you say if I was to give you £5,000?
07:29I think I'd say thank you very much.
07:30You knit, don't you?
07:32Yes, you heard me, Laura.
07:33£5,000.
07:34Yours to spend anywhere you want.
07:36A fabulous new car.
07:38Helen.
07:38That holiday in the sun you've always promised yourself.
07:40Perhaps a valuable extension to your home.
07:43Helen, this is me.
07:44What's going on?
07:45I have to have £5,000.
07:47Yes?
07:48And if I can just get enough people to send £20 to each of the names at the top of
07:51the list in ten days' time...
07:53Oh, Helen.
07:54What's wrong?
07:54You won't get anything from this.
07:56Yes, I will.
07:57The man said you can't lose.
07:58Go on, Laura.
07:59If I don't get the money, I can't have the operation.
08:02What operation?
08:02I've tried the NHS.
08:04There's a three-year waiting list.
08:05It'll be too late by then.
08:06What's wrong?
08:07And if I don't get it done before I go to Europe, I'll die.
08:09I know.
08:09I'll just die.
08:11Shouldn't you damn pearl that, Roe?
08:14I don't know.
08:15I just don't go out and buy some.
08:17Right.
08:17What's going on?
08:18Well, I met this man.
08:24Where is it, Carol?
08:26Sorry, Gavin.
08:27The fire, Carol.
08:28Where is it?
08:28Oh, Matt.
08:30Up says corridor.
08:32Area green seven.
08:33Thank goodness I've found you, Mr. Britters.
08:35There's a crisis in the sun lounge.
08:36Not me, Colin.
08:37What?
08:38Oh, sorry.
08:38Yes.
08:39Crisis in the sun lounge, Gavin.
08:40Well, you'll have to deal with it yourself, Colin.
08:41I've got a fire upstairs.
08:43Gavin, basic rule of management.
08:44First, build your database.
08:46Then you'll be in a position to act effectively.
08:48But the fire!
08:48I think you should hear what Colin has to say.
08:51Then you'll know which crisis to deal with first.
08:53OK.
08:54Bad news, I'm afraid, Mr. Pettley.
08:56There's a girl trapped in a sunbed.
08:57The hinge is broken.
08:58We can't get her out.
08:59We can't turn it off.
09:00I estimate it's only a matter of minutes
09:02before she's seriously skin damaged.
09:04So, there we have it.
09:06Two crises.
09:07One, a fire upstairs.
09:09Two, a potential overdose of radiation.
09:11What are you going to deal with first, Dad?
09:14The fire?
09:15Yes, and?
09:17And?
09:17And you're going to delegate the other job to someone else.
09:20Oh, right.
09:20Well, if you two could, er...
09:21Good thinking, Gab.
09:22Come on, Colin.
09:23Let's show up the boss.
09:29Carol?
09:30Carol?
09:32For me?
09:33Oh, you shouldn't have.
09:34All set?
09:35Yes.
09:36Well, actually, no.
09:37I'm afraid I have some work to finish.
09:39Could you bear to wait?
09:40I could never mind waiting for you, Carol.
09:42I'll get you a cup of coffee.
09:44I bought a small present for Ben.
09:46Only you mentioned the other day that he liked cars.
09:48Oh, Gerald, it's wonderful.
09:51Does he have a playroom somewhere?
09:53Yes.
09:56Ben, your poor Uncle Gerald's bought you.
09:59Yes, it will.
10:01Well, you'll just have to squash up against the back wall.
10:05Oh, Tim, you wouldn't believe what's been going on.
10:07No, I probably wouldn't understand it, either.
10:09Do you know, I've just had somebody set fire to a waste paper basket upstairs.
10:13Colin's got some girl trapped on her sunbed,
10:15and I've just had a case of suspected smallpox in the pool.
10:18The things a manager's expected to know.
10:21Which reminds me, I need your card back.
10:23What?
10:23I believe management have a union of their own.
10:25Ours is only for the people who do the work in this place.
10:27Tim!
10:28Brissa says, do you know about the tanker?
10:30The what?
10:30Milk tanker parked outside the gymnasium.
10:32No sign of a driver.
10:34Heard about a tanker, boss.
10:35Could be serious.
10:36What?
10:36As a fire hazard.
10:38It's a milk tanker.
10:39It's blocking our emergency exit.
10:41In the event of a fire in this corridor,
10:43everyone in the gym would be trapped.
10:44Might have to evacuate.
10:45You can't evacuate the gym.
10:46Yeah, what about the WI craft fair?
10:48There's 150 people in there setting up stools.
10:50That's an awful lot of people to burn to death, Julie.
10:53Your decision, boss.
10:54Can't we just unblock the door?
10:56Shift a 30-ton tanker with the brakes on could take a while.
10:59Right, well, we'll have to get them out, then.
11:01You'll have to clear this corridor first.
11:03What?
11:03This is now our main access.
11:05Better get Tim to put this lot back in the cupboard.
11:07I'll go and break the good news.
11:08I've just spent the last hour sorting it out.
11:10I'm sorry, Tim.
11:11Why does it all have to happen today?
11:12Why should today be any different?
11:16Have you decided where we're going for lunch?
11:18I thought Normandy.
11:19Oh.
11:20A little fish restaurant I happen to know in Honfleur.
11:23Really?
11:24Well, I have to be back by seven.
11:26Mr. British is giving a lecture on how women can avoid having their lives being controlled by men,
11:29and he's very fussy if anyone's late.
11:32We'll be back by seven.
11:33Really?
11:34My helicopter's parked in the playing field.
11:36The pilot is putting the champagne on ice.
11:39Gerald, why are you being so nice to me?
11:41I could be even nicer if you let me, Carol.
11:44How do you mean?
11:45I have a little property in Old Whitbury that's just become available.
11:50And it could be yours, if you want it.
11:53A house for me?
11:54But why?
11:56Come and sit down, Carol.
11:57I have a proposal to put to you.
12:03A skin graft?
12:05Yes.
12:05It's when they take a bit of skin from one part of the body.
12:07Yes, yes, yes.
12:08I know what a skin graft is.
12:09I just wonder why you wanted one.
12:10Well, I've got this little blemish that I'd like to get rid of.
12:13What a blemish.
12:15It's a tattoo.
12:17I didn't know you had one.
12:19It's quite recent, and if Gordon sees it, he'll kill me.
12:22Why?
12:22Why?
12:23A lot of women have tattoos.
12:25They're very fashionable.
12:26A little rose on the arm.
12:28What did you have?
12:32I think you'd better show me.
12:54It's not just the words, Laura, it's the picture.
12:56Yes, I can see that.
12:58It's, um, explicit, isn't it?
13:00It's awful.
13:01I can't have a bath.
13:02If I take the children swimming, I have to wear cycling shorts.
13:05Gordon's asking why I've switched the long nighties.
13:07What on earth possessed you to choose that picture and to have I'm a goer written underneath?
13:14I don't remember.
13:15I don't remember anything.
13:17All I do remember is someone at the Flemish for beginners class producing a crate of bowls,
13:21and that's what I discovered in the shower on Wednesday morning.
13:24I think you're right.
13:25What?
13:26I think you need a skin graft.
13:27So you'll help?
13:28You'll send off the 20 pounds?
13:29I think the first thing you do is talk to the person who did it.
13:32But I don't know who he was.
13:33As I told you, I don't remember anything.
13:35Well, there can't be that many tattooists in Whitbury.
13:37Well, do you think he'll remember me?
13:39Trust me, Helen, he'll remember you.
13:42Yes.
13:43Yes, I know they don't want to leave.
13:45You'll just have to make them.
13:46Yes, by force, if necessary.
13:48Some woman says, can they take the raspberry jam?
13:51Jam?
13:51From the craft fair, 450 pounds of competition jam, and they don't want to leave it behind.
13:57Marshall in area all set up in the South Plainfield.
13:59Chief, what's next?
14:00Well, I suppose...
14:01Mr Britas.
14:02Not now, Colin.
14:03Mr Featherly's dealing with a crisis.
14:04I quite understand that, Mr Britas.
14:05It's just the girl does appear to be in a certain amount of pain.
14:08What girl?
14:08You remember?
14:09The girl I told you about trapped on the sunbed.
14:10But I thought you two...
14:11It strikes me, Colin, that the possibility of 150 people burning to death in the gym
14:15is rather more urgent than some gal who's overtained herself on a sunbed.
14:19But, Mr Britas...
14:19I think Mr Featherly would like you to deal with the crisis as best you can.
14:22He's got a great deal to do.
14:24You don't think...
14:25Do it, Colin.
14:26Right, what's next, Chief?
14:28Next?
14:29A cup of tea, perhaps?
14:30Oh, that'd be nice.
14:31I think he means the people from the craft fair, Gavin.
14:33I think a little tea station set up on the south playing field might help to ease the
14:36disappointment, don't you think?
14:38Yes, I suppose it would.
14:39Hey, let's get the people from the WI to make it.
14:43Colin, tanker outside, Gavin, Mr Featherly.
14:45It's all right, Linda, we know.
14:46This is another one.
14:48What?
14:48It's full of ethanol chloride.
14:50It went out of control on the bypass, slid down the bank at the back, overturned on a parking
14:54baller, then crashed straight into the milk lorry.
14:57Goodness me!
14:58There's stuff spitting out all over the tarmac!
15:01Better call an ambulance, Julie.
15:03Chief, I've just had a thought.
15:06If I remember rightly from my chemistry lessons at school, doesn't ethnochloride mixed with
15:10milk produce hydrochloric acid?
15:11Does it?
15:12And correct me if I'm wrong, but doesn't that combination give off lethal fumes of hydrogen
15:16chloride, which would poison anyone who came into their path?
15:19You'd better call the police as well, Julie.
15:21Oh, I'm sorry, Mr Featherly, I can't get through.
15:23What?
15:23Telephone, it's not working.
15:25We'll have to move fast, Gavin.
15:26There's a party of schoolchildren due to arrive in a minibus every single night.
15:31What do we do, Mr Britters?
15:32You're the boss, Gav.
15:35Right, everyone follow me.
15:36No, no, no, no, no, no.
15:38This way!
15:42Chance is up, Tim.
15:43Mr Featherly needs your support.
15:49Yes, let's give him our support.
15:57No, I couldn't, Gerald.
15:59It wouldn't be right.
16:00Ah.
16:01You know it wouldn't.
16:02It just seemed to me to be an arrangement that would suit us both.
16:05Yes, there's nothing I'd like better.
16:06house of my own. And I could pop in and see you sometimes? Yes, but it wouldn't be fair, would
16:10it?
16:10What could I give you in return? Well... Nothing, you see. If only I wasn't so useless. Look, Carol,
16:17I don't mind you being indebted to me. Really? Just say you'll think it over while you're
16:23finishing your work. Yes, yes, I can do that. Would you like a whirl before lunch? I'm sorry?
16:33Thank you. Oh my goodness, it's worse than I thought. Where? That school minibus is right in
16:41the middle of the acid spillage. Those poor children. We are talking about the sandbags,
16:45are we? It looks like they've been overpowered by the fumes. Gosh, if we don't get them out soon,
16:50they'll die. Fifteen minutes, I make it. What shall we do, boss? Mr. Brittis, I've just cancelled the
16:57WI craft exhibition. A wise move. I'd have done the same myself. Look, really, Mr. Brittis? I mean,
17:03Mrs. Eaton-Jones has been planning that thing for ten months. She's going to be very angry and,
17:07quite frankly... Gavin, if I was killed for some reason... Oh, please. I would want to know that my
17:12centre is in the hands of a management team that can cope with any emergency. Well, I know that,
17:17Mr. Brittis, but... And I thought you decided you wanted to be part of that team? Yes, Mr. Brittis.
17:2214 minutes, Gavin. Right, well, if you two could give me a hand with these sacks... I don't
17:27think you can walk there, Gavin. That's the acid, isn't it? Anything inside the orange line? Oh, um...
17:33But there's some stuff over there that might be useful, Mr. Featherly. Oh, no. It looks like some
17:39concrete blocks, some planking, some polythene sheeting, some rope. That might help. Good, um...
17:45If we used the planks to make a tripod and make a bosun's chair out of the rope and the
17:49polythene,
17:49you could swing me across and I could pass the children out one by one. Right, well,
17:55we'll do that then. Um, first we need to move these over here. Oh, dear. I think the wind's
18:02shifting. What? Yes, it's coming in from the west, which is blowing the fumes across here. How
18:07are we going to reach the planking now, Mr. Featherly? Um...
18:14Just driving Mrs. Brittus into town. All right, Carol? All right, Laura. I thought you were
18:18going out to lunch. Unless I have to finish these figures for Mr. Brittus. Oh, leave them. I'll do
18:22them later. Would you? Yes. Tim will take over the desk for you. Where is he? Oh, I think he's
18:25doing
18:25the cupboard. You don't mind looking after reception for a few hours, do you, Tim? Oh, no,
18:34no. That's my job around here, taking over things other people don't want to do. He says he's fine.
18:46Have a nice lunch, Carol. Thank you. Oh, Tim. Tim, if an elderly gentleman offered you somewhere to
18:52live, said he wanted to look after you, care for you and things, would it be very wrong to say
18:56yes?
18:56Well, is he a nice elderly gentleman? Why? Would that make it more moral? Oh, forget the morals,
19:00Carol. I just want his name and address. So you think it would be all right? You take it,
19:04Carol. I tell you, you'll never get a friend to treat you like that. Thank you, Tim.
19:10Right, Gerald. Where's your coat? Uh-huh. I thought so. I saw it had come loose when you came in.
19:18Oh, do you know what I like about you, Gerald? You have a sort of serenity, stillness, you know.
19:24I mean, obviously you want to know if I made a decision, but you don't rush in with questions.
19:28No, you sit there quietly, waiting. Well, I have made a decision. I've decided to take you up on your
19:33kind offer, but only if I can do something for you in return. No, please, don't say anything.
19:38Just hear me out, please. You see, I thought what you'd probably like is someone to do something like
19:43this. Sew on a few buttons, do a bit of washing, ironing, be like a wife in many ways, though
19:49obviously not all. So, what do you think? Oh, I'm so glad. Should we have a little choccy to celebrate?
19:59Don't feel so bad, boss. We managed to get four children out alive. That's not a bad average.
20:04That was Patrick. Apparently the lift's jammed and there's an unconscious woman inside about to give
20:07birth. My goodness, Chief. It's all happening today, isn't it? Yes. I've tried contacting an
20:12engineer, but the outside lines don't seem to be working. Whoa. What are we going to do now?
20:17Mr. British, I... Maybe if one of us climbed down the shaft into the roof of the lift,
20:21they could deliver the baby down there. Good thinking, Linda. I'll get the safety ropes.
20:25And I'll get the emergency midwifery pack. All right, will you, Chief? Five. Oh.
20:31Well, shouldn't you be helping? What? Rescuing the woman in the lift.
20:34There isn't one, Tim. What? There is no woman in the lift. Like,
20:38there was no milk tanker, no minibus. It's all just British. He's dead.
20:42Oh, here we go. One minute he was sitting there, and the next minute, Gavin, he's dead.
20:47Yes, all right, Carol. Why do these things always happen to me? Yes, thank you. I think we've got the
20:51message. Thank you, Carol. What? If you don't mind, I'm trying to talk to Tim.
20:55Did you hear what I said? Oh, just leave it, will you, Carol? But Gerald's dead. He's dead.
20:59Oh, so all right. We've got a dead body. I suggest you stuff him in a bag and put him
21:03out for the big men.
21:05Looks like it's more serious than we thought, boss. What? According to Linda,
21:10that lady in the lift expecting triplets. Not now, Colin. I'm afraid the girl in the sunbed is
21:16rather badly burnt. We've done that one, Colin. What? Girl in the sunbed. That was this morning.
21:21Oh, but the poor girl. Colin, there is no girl. There is no sunbed. There is...
21:28Good grief. What's happened to her? It's the girl I trapped in the sunbed for you.
21:33Colin, I didn't... I told you to tell me someone was trapped.
21:39Ah. Well, in that case, there's been a bit of a misunderstanding.
21:44What are you doing to her skin? Bye, X. He's got a hell of a colour.
21:48Godless swine, how dare you? What? How dare you tell me to put a man like Gerald in a bin
21:53bag?
21:54What's going on? Gerald died. Who's Gerald?
21:56Gavin told me to put him out for the bin men, Miss Brooks. Did you?
21:59I didn't know he was real. He was going to take me to Normandy for lunch.
22:03It's all your fault. It's all your fault. Gavin, the recently bereaved can be rather sensitive
22:10about this sort of thing. Next time, what I see... Here's the manager. What?
22:14I want to speak to the person who cancelled my crafts exhibition. Well, who's in charge here?
22:18He is.
22:20You?
22:22Oh!
22:23Come on, Tim, Tim, let it come in, let it...
22:27All right, everyone.
22:31I think I'd better take over now, eh, Gavin?
22:37Such a brilliant idea, Laura. Telling you to do a butterfly.
22:40He did a good job, didn't he? I'd never have thought of that, making the legs into feelers.
22:44Who is it, everybody? Oh, Gavin, just the man. What do you think?
22:49Oh, Mrs. British, I... Go on, read it.
22:52Well, it says, um, I'm, and then there's a little heart, Gordon's.
22:56Bingo! Gavin, where is everyone?
22:59Oh, they're having a strike meeting in there. They wouldn't let me in.
23:02Tim said I might be a management spy.
23:04It's Gordon upstairs.
23:05Yes.
23:05We can't have a meeting now. Mr. British is about to make his announcement.
23:09Look, Helen, can you keep him in his office for a few minutes?
23:12You know, distract him or something.
23:13How long do you want, Laura?
23:15OK, then. As union representative, I'll push a note under British's door
23:19to let him know we're taking strike action. See you all down the pub.
23:21It's all on, then. Sorry, Laura. We feel he's pushed us too far this time.
23:26Yeah, he wants us in early tomorrow morning for more disaster training.
23:29Yes, so you won't be here for the debriefing session.
23:32There's no use trying to talk us out of it, Laura.
23:33No, I wouldn't dream of it. No, I just thought you might want to hear him
23:36make the announcement that he's leaving. What?
23:39Well, he was going to tell you earlier, but he said he wanted to make sure
23:42you were a first-class team. You mean he's definitely going?
23:45Well, he was. Trouble is, something like this could make him feel
23:48he should stay and organise counselling sessions. No, no, I'm sorry.
23:51I'm afraid we have to make a stand on this one. Whatever you think.
23:55It's just... No, no, no. You must do what you think best.
24:01So, there we have it. I shall be taking up the post of European Commissioner
24:05for Leisure and shall be leaving as manager at the end of next month.
24:11Now, I realise this comes as a major blow,
24:15but I don't want you worrying. I wouldn't be leaving if I didn't think
24:19you were a first-class team. I honestly believe you can manage without me.
24:23I'm sorry I'm late, Mr Bitters. Sit down, Colin.
24:25Only the surgeon consultant at Whitbury General asked me to do a photographic
24:29session for the Lancet. Colin. Apparently, he'd never seen a man
24:32with a perfect buttonhole sewn straight through his door. Colin, this is my debriefing session.
24:38My apologies, Mr Bitters. Right, now where was I?
24:40Oh, you were saying I could manage without you. Yes, and I think today's exercises proved that,
24:45though I think there are still one or two procedures we need to go over again.
24:49Would anyone object to coming in an hour early in the morning?
24:52Is this more unpaid overtime? I think Mr Bitters is worried that
24:55if we're not a first-class team, he may not be able to leave next month.
24:59So, who's going to be here then?
25:05Excellent. Well done, everyone. Back to work, please.
25:11Well, I think they took it rather well, Laura.
25:13They did, yes.
25:15You know, the trick with leadership, Laura, is to carry people along with you.
25:19You can't force them. You've got to, and I know it might sound rather odd,
25:23but you've got to make them love you.
25:28But you have to, Tim. Mr Bitters said.
25:31No, what I have to do is go and cook supper.
25:33Oh, Tim, what am I going to tell him? You're making things very difficult for me.
25:35I know.
25:37Well, thank you.
25:39Problems, Gavin?
25:40Tim won't tidy the cupboard.
25:42Oh, and that's serious, is it?
25:44Well, Mr Bitters thinks it is.
25:46What am I going to do, Laura? Whatever I do, I upset one of them.
25:49Well, let's have a think about that, shall we?
25:51There's nothing I can do. I'm doomed.
25:54You know what I always do in situations like this?
25:56What?
25:58Where's Carol?
25:59I'm afraid she's gone out, Mr Bitters.
26:01Gone out?
26:02She was rather upset about her boyfriend dying like that.
26:06Ah, yes.
26:08It's just she was supposed to be putting those figures onto disc for me.
26:12Ah, now, I thought she'd done them. Yes, here we are.
26:15I thought it wouldn't be like her to let you down.
26:17Well done, Carol, eh? That's my evening taken care of.
26:21Tim sorted out that lost property for you, did he?
26:24Yes. Yes, he did.
26:26Didn't give you any trouble, I hope?
26:28No, no, he didn't. As a matter of fact, he did a very good job.
26:31I was just going to, um, check on it.
26:35Good. Good.
26:38I think you'll get the hang of it, Laura.
26:40What?
26:42Gavin, leadership's not an easy thing to teach,
26:45but I think he's learning.
26:46Yes, I think he is.
27:06I think he's been vå�eted.
27:09I think he's 한 half cents a long time ago.
27:10I think he's really good.
27:11No, he did, no.
27:17I think he's really holy enough for you,
27:18Or maybe even if you could try to destroy it often mini- контales with our kids,
27:19I think he's been awful.
27:20Oh, my God, I think he's been awful.
27:23I think, how'd he do it again?
27:24trolls in lágy?
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