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  • 2 days ago
Part 13

Continuing my May 17, 2023 phone call with Christ Health CEO Dr. Robert Record MD re: 2019 visit with their Nurse Practitioner Anna Musgraves & Dr. Terry Daniel Smith MD. Dr. Record tells me he would have his staff (including Deborah Pickens - Director, Administrative Services) look into my situation and find a way "forward" within minutes and contact me with a solution. As of this posting on June 9th, more than 3 weeks later I have not received a return call from Christ Health.

I shared my experience dealing with Ascension (UAB St. Vincent's) who I went to and would not admit to and try to correct their errors. I also believe I may have been misdiagnosed and patient dumped (SEE EMTALA). Damages worth several million dollars in negligence (SEE RECORDED PHONE CALLS / LETTERS VS UPLOADED MRI / CT / X-RAYS / RECORDS IN OTHER VIDEOS ON THIS YOUTUBE CHANNEL). In an earlier video Dr. Record confirmed that Christ Health operates Ascensions residency program (They train medical staff that may eventually work in an Ascension facility). I had an experience with such a Doctor (Terry Daniel Smith MD (aka: T. Daniel Smith / Terry D. Smith)) this Dr. outright refused to give me a referral for an MRI (broken skull bone showed up in the scan I had to secure on my own days later) and charged me close to $50 for a blood test and electrocardiogram that was never performed on me. This Dr. was later "promoted" to Andrews Sports Medicine affiliated Saint Vincent's Hospital in Birmingham, Alabama.

Dr. Record asked about my medical history and while I was reluctant to share that information I offered to send him CT / MRI and X-Rays that would confirm the seriousness of the broken skull injury I took into their clinic in 2019. Despite being referred to Christ Health from an Ascension Saint Vincent's East Emergency Department visit (and Christ Health accepting me as a patient) Dr. Record tells me their clinic staff could not look at MRI CT & X-RAYS of my brain and skull. He said they are only experienced with basic X-Rays such as chest and arms. Dr. Record tells me he will contact Director, Administrative Services Deborah Pickens to look at my information and come up with a way "forward" and that she will contact me. 3 weeks following this call I have not been called back by this person or Christ Health.

Regarding visits I had at community health clinic The Christ Health Center (Birmingham, Alabama). I was referred here by Saint Vincent's East Hospital (Ascension) after a 2018 X-Ray (the injury was overlooked by reading radiologist Dr. Julian Patrick Druhan MD (also a member of Birmingham Radiological Group)) I had done was said to be "normal". Doctors Terry Daniel Smith ("T. Daniel Smith") did the encounter with me in May, 2019. Attempts to obtain a referral for an MRI to reveal the injury (I needed one that day, immediately) were not facilitated and he wanted to go a different route with the treatment.
Transcript
00:00I'm speaking to Robert Record, CEO in the state of Alabama, licensed medical doctor for Christ Health Center. Is that
00:07correct?
00:08Sir, yeah, this is Robert Record. How can I help you? It sounds like you're upset. I would love to
00:13be of great help to you. I know we've got you for you. What can I do for you? It's
00:17been four years.
00:18Oh, yes. It's been four years. I've been trying to get that issue resolved for four years, actually. I saw
00:25Dr. Terry Daniel Smith, MD, and he was at the Chalkville, Old Springville Road Christ Health Center.
00:34My issue with my Christ Health visit, 2019, I believe I received no measurable level of service in my visit.
00:43And I had two visits, okay? The one with the doctor, Terry Daniel Smith, and that visit was $109. I
00:52had a visit with Nurse, NP, and Musgraves, $107.
00:58I will bring this to our team within minutes of getting off the phone with you. And what I can
01:05promise you is our team is looking into this right now. And I can tell you, I am sorry for
01:10what you went through. I don't know what happened to fracture your scroll, but it doesn't. No matter what happened,
01:16I am so sorry you've had to walk through what you've had to walk through.
01:18Yeah, and another thing, Ascension, okay, that operation is dirty. They are corrupt. And if you do business with that
01:28organization, Ascension, they have a lot of hospitals and doctors in Birmingham. They screwed me over, all right?
01:36I went to them about those scans that those doctors told me I had no injury in. I went to
01:45them with those pictures. They would not help me get those decisions reversed, get new decisions granted, tell me the
01:55truth of my injury. Total waste of time. They could care less about me, and that's unacceptable.
02:00And if you have the ability, sir, I would really appreciate if you could help me with my situation with
02:08Ascension, because they are liable. And my issue with them, the damages are worth millions of dollars.
02:15Yes, sir. I will bring this to Deborah Pickens within minutes. And everything, all the internal processes we have on
02:24a patient complaint, which we have a whole process for how we work in this.
02:28Usually those don't come to me first. I'm glad you did. I'm glad I'm getting to here. I'm sorry you've
02:35had to walk through everything you've had to walk through. I cannot imagine what that's been like for you ever
02:40on our end.
02:41And we have a whole system for how we handle these complaints to try to figure out what we can
02:46do, how we do it, and all of this. I'm going to talk to her right now to get that
02:50system started.
02:51Okay, and I'll tell you one other thing, sir. If you want to understand just a little bit what had
02:57happened to me, I have close to 20 or 30 hours video documentation on my injury and everything I went
03:06through. You can see it on YouTube. It's at YouTube channel, My Medical Nightmare.
03:12I'm putting this so our team can find it, okay? I'm so sorry for all you've been through. I'm so
03:20sorry we didn't meet your expectations of us. I'm going to work on this right now with our team, okay?
03:29Some of your answers are not very good. You don't obviously understand the scope and scale of what happened to
03:37me. It is not acceptable. But thank you for listening to me, and thank you for offering to help me.
03:45Yes, sir. I'm going to go try to help you next time.
03:48But thanks for talking to me. Appreciate it.
03:51I wish you all the best, sir.
03:53Okay, thanks.
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