00:00I'm speaking to Robert Record, CEO in the state of Alabama, licensed medical doctor for Christ Health Center. Is that
00:07correct?
00:08Sir, yeah, this is Robert Record. How can I help you? It sounds like you're upset. I would love to
00:13be of great help to you. I know we've got you for you. What can I do for you? It's
00:17been four years.
00:18Oh, yes. It's been four years. I've been trying to get that issue resolved for four years, actually. I saw
00:25Dr. Terry Daniel Smith, MD, and he was at the Chalkville, Old Springville Road Christ Health Center.
00:34My issue with my Christ Health visit, 2019, I believe I received no measurable level of service in my visit.
00:43And I had two visits, okay? The one with the doctor, Terry Daniel Smith, and that visit was $109. I
00:52had a visit with Nurse, NP, and Musgraves, $107.
00:58I will bring this to our team within minutes of getting off the phone with you. And what I can
01:05promise you is our team is looking into this right now. And I can tell you, I am sorry for
01:10what you went through. I don't know what happened to fracture your scroll, but it doesn't. No matter what happened,
01:16I am so sorry you've had to walk through what you've had to walk through.
01:18Yeah, and another thing, Ascension, okay, that operation is dirty. They are corrupt. And if you do business with that
01:28organization, Ascension, they have a lot of hospitals and doctors in Birmingham. They screwed me over, all right?
01:36I went to them about those scans that those doctors told me I had no injury in. I went to
01:45them with those pictures. They would not help me get those decisions reversed, get new decisions granted, tell me the
01:55truth of my injury. Total waste of time. They could care less about me, and that's unacceptable.
02:00And if you have the ability, sir, I would really appreciate if you could help me with my situation with
02:08Ascension, because they are liable. And my issue with them, the damages are worth millions of dollars.
02:15Yes, sir. I will bring this to Deborah Pickens within minutes. And everything, all the internal processes we have on
02:24a patient complaint, which we have a whole process for how we work in this.
02:28Usually those don't come to me first. I'm glad you did. I'm glad I'm getting to here. I'm sorry you've
02:35had to walk through everything you've had to walk through. I cannot imagine what that's been like for you ever
02:40on our end.
02:41And we have a whole system for how we handle these complaints to try to figure out what we can
02:46do, how we do it, and all of this. I'm going to talk to her right now to get that
02:50system started.
02:51Okay, and I'll tell you one other thing, sir. If you want to understand just a little bit what had
02:57happened to me, I have close to 20 or 30 hours video documentation on my injury and everything I went
03:06through. You can see it on YouTube. It's at YouTube channel, My Medical Nightmare.
03:12I'm putting this so our team can find it, okay? I'm so sorry for all you've been through. I'm so
03:20sorry we didn't meet your expectations of us. I'm going to work on this right now with our team, okay?
03:29Some of your answers are not very good. You don't obviously understand the scope and scale of what happened to
03:37me. It is not acceptable. But thank you for listening to me, and thank you for offering to help me.
03:45Yes, sir. I'm going to go try to help you next time.
03:48But thanks for talking to me. Appreciate it.
03:51I wish you all the best, sir.
03:53Okay, thanks.
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