00:00Let me, I will bring this to our team within minutes of getting off the phone with you.
00:06And what I can promise you is our team is looking into this right now.
00:10And I can tell you, I am sorry for what you went through.
00:12I don't know what happened to fracture your scroll, but it doesn't, no matter what happened,
00:17I am so sorry you've had to walk through what you've had to walk through.
00:20Yeah, and another thing, Ascension, okay, that operation is dirty.
00:27They are corrupt.
00:28And if you do business with that organization, Ascension, they have a lot of hospitals and doctors in Birmingham.
00:35They screwed me over, all right?
00:38I went to them about those scans that those doctors told me I had no injury in.
00:45I went to them with those pictures.
00:48They would not help me get those decisions reversed, get new decisions granted, tell me the truth of my injury.
00:58Total waste of time.
01:00They could care less about me, and that's unacceptable.
01:02And if you have the ability, sir, I would really appreciate if you could help me with my situation with
01:09Ascension.
01:10Because they are liable.
01:13And my issue with them, the damages are worth millions of dollars.
01:16Yes, sir.
01:18I will bring this to Deborah Pickens within minutes.
01:23And everything, all the internal processes we have on a patient complaint, which we have a whole process for how
01:29we work in this.
01:30Usually those don't come to me first.
01:32I'm glad you did.
01:34I'm glad I'm getting to here.
01:35Deborah, I'm sorry you've had to walk through everything you've had to walk through.
01:38I cannot imagine what that's been like for you ever on our end.
01:42And we have a whole system for how we handle these complaints to try to figure out what we can
01:47do, how we do it, and all of this.
01:50I'm going to talk to her right now to get that system started.
01:53Okay, and I'll tell you one other thing, sir.
01:55If you want to understand just a little bit what had happened to me, I have close to 20 or
02:0230 hours video documentation on my injury and everything I went through.
02:08You can see it on YouTube.
02:09It's at YouTube channel, My Medical Nightmare.
02:15Thank you for calling the Christ Health Center Woodlawn location.
02:18You will reach the voicemail for the billing department.
02:21Please leave your name, callback number, and a brief message.
02:24We will return your call shortly.
02:27I was a patient at Christ Health Center in 2019.
02:32I had several negative issues from that visit.
02:36I spoke to your CEO, Dr. Robert Record, seven weeks ago.
02:41And he made an obligation to me to contact me after looking into my situation.
02:47I'm dealing with several million dollars' worth of medical fraud and negligence with your business partners, Ascension and St. Vincent's
02:58Hospital, Birmingham, Alabama.
03:00This is a rather serious issue.
03:03I was told I would be called back with some possible solutions.
03:07I look forward to hearing from Deborah Pickens.
03:11I was told she would call me.
03:12Seven weeks later, no calls.
03:15Thanks.
03:16Thanks.
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