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3 months after speaking to their CEO Dr. Robert Record MD I am finally connected to Deborah Pickens who possesses no medical credentials but identifies herself as a lawyer. She proceeded to speak about medical and health care related information but neglected to mention a medically qualified person (ALABAMA LICENSED DOCTOR OR NURSES NAME) from which those opinions originated (NOT PROFESSIONAL).

In a May 17, 2023 recorded phone call I asked Christ Health CEO Dr. Robert Record MD about issues I encountered as a patient in 2 of his Birmingham AL. clinics. On May 9th, 2019 I had a visit with Dr. Terry Daniel Smith MD (aka: T. Daniel Smith / Terry D. Smith) at his Chalkville / Old Springville Road clinic. In those visits I believe I received no measurable level of service. After being referred to Christ Health Center following an Ascension Saint Vincent's East Hospital Emergency Department visit, Dr. Smith refused outright to grant a referral for a MRI of my head. When I finally obtained the mri on my own days later, tissue damage and infection evidence appeared that backed up the fact that I had broken my skull. Dr. Smith billed me $43 for an electrocardiogram and $7 for a Hemoglobin bloodtest that were not given to me. These charges were reversed shortly after I discovered them.

Regarding visits I had at community health clinic The Christ Health Center (Birmingham, Alabama). I was referred here by Saint Vincent's East Hospital (Ascension) after a 2018 X-Ray (the injury was overlooked by reading radiologist Dr. Julian Patrick Druhan MD (also a member of Birmingham Radiological Group)) I had done was said to be "normal". Doctors Terry Daniel Smith ("T. Daniel Smith") did the encounter with me in May, 2019. Attempts to obtain a referral for an MRI to reveal the injury (I needed one that day, immediately) were not facilitated and he wanted to go a different route with the treatment. I feel I was not treated as a human being, my opinions were ignored, he levied an ultimatum, and so I walked out. I was charged for medical procedures not performed on me (see records and bills). Days later, I was able to secure an MRI on my own and was told by Nurse Anna Musgraves from a subsequent visit (several days following the first chc visit) at Christ Health to call their office for the promised referral. American Health Imaging did this after I paid them $500 cash and they were put on hold for 15 minutes before Christ Health hung up the phone on their end. Dr. Beverly A. Vonder Pool, MD whom I did not interact with signed off on Smith's records. These 3 had an exchange not recorded and conferred with Saint Vincent's East Hospital, Birmingham. I later found evidence to support the fact I was patient dumped by Ascension Saint Vincent's East Hospital & ER doctors (an EMTALA violation).
Transcript
00:00I'm speaking to Robert Record, CEO and State of Alabama licensed medical doctor for Christ Health Center. Is that correct?
00:08Sir, yeah, this is Robert Record. How can I help you? It sounds like you're upset. I would love to
00:13be of great help to you.
00:15I know we're doing you for you. What can I do for you? It's been four years.
00:19Oh, yeah, it's been four years. I've been trying to get that issue resolved for four years, actually.
00:24Okay, you're the CEO of a company, and you can make stuff happen to correct this thing, and I would
00:32like to see what you can come up with.
00:35Okay. What I would like to do is get one of our team who's fantastic at hearing patients' complaints and
00:43problems,
00:44and I'm not saying complaint as in it's bad. You've been through something terrible, who's very good at figuring out
00:49ways forward,
00:50and get someone on our team who does that for us to call you and help us figure out what
00:55forward looks like.
00:56Would that work for you, sir?
00:58Okay, what's the name of this person?
01:01Deborah Pickens.
01:02Is she a medical doctor, licensed in Alabama, nurse?
01:06She's our compliance officer.
01:08She's not medically licensed.
01:10She's not medically licensed, but she speaks for all of our medically licensed professionals.
01:15Okay, there's a big difference between that.
01:17All right, so following this call on May 17th, I did not receive this promised return phone call by Ms.
01:29Deborah Pickens.
01:30And this is not a good sign because what this indicates is the party in question does not have an
01:39adequate response that they're confident in issuing.
01:43Following me, posting the recorded phone conversation videos of our exchange,
01:51someone at Christ Health Center curiously went to the Google search engine,
01:58and they systematically requested that links to those videos be removed from Google.
02:08So after trying to get in touch with Christ Health Center representative Deborah Pickens,
02:16I finally got this voicemail on July 7th, 2023.
02:24And this is Deborah at Christ Health Center returning your call.
02:28I think you left a voicemail.
02:30Goodbye.
02:30So fast forward to August 14th, 2023.
02:37This is about three months following that initial phone call.
02:43I got Deborah Pickens on the telephone.
02:47Yeah, after the CEO agreed to help me look into my various service issues with her doctors and nurses,
02:57here I am informed that the person charged with assisting me is a lawyer.
03:07And she spoke at length about medical issues and admitted to me in this phone call that she does not
03:15possess a doctor's or nurse's license.
03:20And that's a key clarification for future reference.
03:24And once more, she is not professional or responsible because not only does she not possess qualifications,
03:33she did not name a doctor or nurse so licensed when referencing medical issues.
03:42You can see my other phone calls where I speak to these people.
03:46When you establish that these representatives have no medical qualifications and ask them to name those that do possess those
03:57qualifications,
03:58they will not do so.
04:00They are a mouthpiece.
04:02They talk about things they are not qualified to speak on and they will defend them blindly.
04:08And that's part of the game, all right?
04:11This is a trick that's used on the public at large that seek medical treatment.
04:18So fast forward to August 14th, 2023.
04:25I still say this is Deborah. How may I help you?
04:27Hello, I'm trying to reach Deborah Pickens.
04:30This is she.
04:31Hello, ma'am.
04:32And will you confirm your date of birth, please?
04:33No, I will not.
04:36Well, I can't get into your charter.
04:38I do not cooperate with people who have tried to harm me.
04:41Do you possess any medical credentials?
04:44Are you licensed in the state of Alabama as a nurse or a doctor, ma'am?
04:48I'm a lawyer.
04:49Okay.
04:50You're talking about medical issues.
04:52Well, you don't sound like a very good lawyer to me.
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