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00:00What's that about? What's that? Tell me!
00:02Because, you know, at the end of the day, you can say something, and then it doesn't mean that you
00:08can't ever change your mind, does it?
00:10It's not me that's changing my mind, it's you that's changing your mind.
00:12Fine! But what's wrong with that?
00:14Yeah, I feel sorry for Dawn and Lee.
00:18If they have to call off the wedding, then, you know, sure, it'll be upsetting now, but in the end,
00:24it's for the best.
00:26The thing about long-term marriage is that, inevitably, the sex suffers.
00:31You constantly have to find new and erotic ways of spicing things up in the bedroom.
00:38It's a gift and a training, and I mean, you can either...
00:42It's like, I was already good at it before I was trained in it, and now I'm trained in it.
00:46People are just trained in it and won't...
00:49Today's our staff training.
00:51So you train these guys up before?
00:53I do a couple a year.
00:55This is Rowan, our facilitator for the day.
00:58It's good to get an outsider, now and again, to keep them sort of interested, you know.
01:04And it's all I trained in.
01:05I have an MBA from Bradford.
01:07No, I'm trained in it as well.
01:08I could have done this myself, but let me tell you about what today is all about.
01:13Right, can I do that?
01:14Well, that's my thing.
01:17It's about customer care, really.
01:19Investment in people, i.e., the staff.
01:21Letting them know that they are our most important commodity.
01:25And if they've got a problem, it's my problem.
01:32It's like, if you're cleaning a floor, and you're up against it, then come to me, and I'll help us
01:38clean our floor together.
01:40So, not literally.
01:54I'm really sorry.
01:59Things will be okay between you and Lee, you know, because you and Lee are going to be together, and
02:04he knows that.
02:06And if he doesn't appreciate that, then he's mad.
02:08And if he doesn't appreciate it, I'll marry him, you know.
02:16Hello, you're through to Keith.
02:18I will be at training all day today.
02:22Please call me, or leave a message, and I will call you tomorrow.
02:27You're so lovely.
02:27No, I'm not lovely.
02:28You are.
02:29No, you are.
02:32Snotty.
02:32You're snotty and loving.
02:33I'd marry your snuff.
02:35I'd wear you.
02:36All right, mate.
02:36What's going on?
02:37Nothing, it's fine.
02:38You're upset?
02:40About Lee's.
02:41Hey, don't worry, right?
02:43Because you know Monkey Allen down in the warehouse?
02:45He fancies you, even if no one else does.
02:49So...
02:57What was that?
03:00You just can't say anything when they're like that, can you?
03:02No, no, you can't.
03:03You can't.
03:04I was doing okay.
03:06What are you doing with the Monkey Allen business?
03:08What?
03:08He fancies her.
03:09I'm just saying.
03:10Yeah, she doesn't need to know that, mate.
03:11It's Monkey Allen.
03:12Do you know what I mean?
03:12Even the name?
03:13I don't know who Monkey Allen is.
03:14You know what?
03:14I'm betting that Monkey Allen...
03:15You know, he's a little...
03:16No, I don't need to know.
03:17No, it's not.
03:18Go away, please.
03:20Go over there.
03:27My name's Rowan, and I'm going to be leading us through today's sessions.
03:31Go on.
03:32Well, as David actually has briefed me, he says that a lot of what we're covering I think
03:35you'll be familiar with, but it's not necessarily a bad idea to recap anyway, and I hope that
03:39a few new ideas will be sort of thrown into the pan as well.
03:42We're going to start by watching a video, so a nice and gentle start.
03:45It's a bit cheesy and a bit 80s, but I think a lot of the ideas are still pretty valid.
03:50Okay.
03:50A good idea is a good idea forever.
03:54Yeah.
03:55Okay.
03:56Philosophy.
04:16Hi.
04:18What's the single most important thing to your business?
04:23The staff.
04:24That's right.
04:24The customer.
04:26Well, coming back from a different angle.
04:28These are your profits for this year.
04:32And this is what you're doing to those profits.
04:37If you underestimate the value of customer care.
04:42That's not real money.
04:44Do you know why?
04:45Because you'd be mad to burn it.
04:46No, because it's illegal to destroy or burn anything containing the Queen's image of the
04:51realm.
04:52Can we just watch the video?
04:53On it.
04:53Yeah.
04:54Yeah, that's true.
04:55Statistics show that if you're treated well as a customer, you'll tell five people.
05:00If you're treated badly, you'll tell nine.
05:04Can you say a postage stamp?
05:06No.
05:07In fact, a postage stamp is legal tender.
05:10A bus driver would have to accept that.
05:12That's currency.
05:14Yeah, that would happen.
05:15Well, if he doesn't, report him.
05:16Yeah, I'll report him when I'm walking home.
05:17Get a taxi.
05:19Have you got enough stamps?
05:20Mm.
05:20Or casually at the post office.
05:22You shouldn't have to.
05:24You shouldn't have to.
05:27Here's a typical office.
05:28Yeah.
05:29Yeah.
05:30Awful, isn't it?
05:31Oh, yeah?
05:32Oh, really?
05:33And you know, I said to him...
05:34Excuse me?
05:34I am in a hurry.
05:35Sorry.
05:36I'm on the phone.
05:37God, that'd be rude.
05:38I must tell you about George.
05:40It all started about a year ago, and I sort of...
05:42Well done.
05:43That customer won't be bothering you again.
05:46Ever.
05:47Let's see what should have happened.
05:50Yeah.
05:50Yeah.
05:51Awful, isn't it?
05:52Oh, yeah?
05:53Oh, really?
05:54You know, and I said to him...
05:55Oh, I'm sorry, so I'll be with you in one moment.
05:58Sorry, Jean.
05:59I'm going to have to go.
06:00I have a customer.
06:01I'll call you back at a more convenient time.
06:04All she had to do was acknowledge the customer's presence
06:07and end her personal call as quickly as possible.
06:13This is what we call the customer care tree.
06:18So, your prescription will be ready on Friday, madam.
06:21Fine.
06:22See you Tuesday.
06:26So, if you put together a crack team,
06:28don't let your business get taken hostage by complacency.
06:31Make your motto,
06:33Who Cares, Wings.
06:35Hey, I know you.
06:36Can I have your autograph?
06:38Oh, of course you can.
06:39Thank you, Mr. Noakes.
06:44Very good.
06:45Very good.
06:46Okay, then.
06:47Right, that's that.
06:48What we're going to...
06:49John Noakes.
06:49Yeah.
06:50They work together on Blue Peter.
06:51That's what they're...
06:52Use your sight.
06:55Okay, right.
06:56Well, you've all seen the video.
06:58Now it's time for the dreaded role play.
07:01We'll kick off with your leader, David Brent.
07:03David, if you'd like to come up here.
07:05A big round of applause for David.
07:06No, no, no.
07:08I'm cheating, really.
07:09I've done this before.
07:10Oh, God.
07:11That should make it a lot easier for us.
07:13Very good.
07:13Yeah.
07:13Okay, well, nice and simple to start with.
07:15Hard as you like.
07:16Well, let's just kick off with something nice and easy.
07:18Okay.
07:18Right, I want us to play out a scenario that highlights customer care.
07:23Okay.
07:23That all of you have to deal with people.
07:25All the time.
07:25And it's always possible to improve your people skills.
07:28Right, in this scenario, we'll start with something nice and easy.
07:31I'm going to play, and this will be the wrong way to do it.
07:34I'm going to play a very bad hotel manager who just doesn't care.
07:37So, if it's a Basil Forty type character, then, well, maybe I should do it just for the comedy.
07:42Yeah, well, let me just play, you know, just to kick things off, okay?
07:45I'll probably bring so much to this role anyway, so...
07:47Right.
07:47Okay, well, you've got a complaint.
07:48You've come and complained, and I'll show you the wrong way to handle it.
07:51This will be the wrong way.
07:53Okay.
07:53Right, so, off we go.
07:57Sorry, what's the complaint?
07:58Just make it up.
07:59Anything.
08:00Because there's no right or wrong thing in this scenario.
08:04Then we'll tell you the right thing afterwards, so...
08:05Okay.
08:06You've got a complaint.
08:07Right.
08:07Okay.
08:10I'd like to make a complaint, please.
08:11Don't care.
08:13Well, I am staying in the hotel, so...
08:15I don't care, it's not my shift.
08:16Well, you're an ambassador for the hotel.
08:18I don't care.
08:18I don't care what you say.
08:18I think you'll care when I tell you what the complaint is.
08:21I think there's been a rape up there!
08:30I've got his attention.
08:31Get their attention.
08:34Okay.
08:35Right, so, well, some interesting points.
08:38Very interesting points.
08:39It's not quite the point I was trying to make, David.
08:41Different points to be made.
08:42Okay.
08:43I think you're really in customer care.
08:44So am I.
08:45And the way that we would deal with somebody...
08:47Maybe I should, as I thought, I should play the hotel manager, because I'm used to that.
08:50I phased you.
08:51But you have a go.
08:52See if you can phase me.
08:53Okay?
08:54Yeah, right.
08:54Okay.
08:57Hello.
08:58I wish to make a complaint.
08:59Not interested.
08:59My room is an absolute disgrace.
09:01I don't care.
09:01The bathroom doesn't appear to have been cleaned.
09:03What room are you in?
09:05362.
09:06There is no 362 in this hotel.
09:08Sometimes the complaints will be false.
09:12Okay?
09:14Good.
09:21Today is really about all of you getting to know and trust each other.
09:25So, before the next exercise, what I want us to do is just spend a few minutes with...
09:30Sorry, can I have a quick moment to...
09:33Don't you?
09:34Yeah, what I want us to do is for everyone to tell me...
09:40...their name and their ultimate dream, their ultimate fantasy in life.
09:43I'll kick things off.
09:45My name's Rowan.
09:46And my dream is that I would love to have my own island.
09:49David?
09:51It depends what you mean by ultimate fantasy, because time travel is actually impossible.
09:57So we have no point in wasting...
09:58Just interpret it any way you like.
10:00Yeah, well, if you're talking about anything that could or could not be possible, actually,
10:06you know, anything that could be conceived of to happen or not within my realm, you know,
10:13then probably some sort of everlasting life, you know.
10:16I don't mean just a spiritual, sort of religious sense, but I mean actually to experience the future
10:23and live, you know, on and on and on, you know, and know what it's like to live forever.
10:29Yeah.
10:30I think I'm starting to know what that's like.
10:38I've been engaged to Lee for, God, about three years.
10:44He proposed on a Valentine's Day, although he didn't do it face to face, he did it in
10:49one of the little Valentine's message bits in the paper.
10:53I think he had to pay for it by the word, because it just said,
10:58Lee loved Dawn marriage question mark, which, you know, I like,
11:05because it's not often you get something that's both romantic and thrifty.
11:10I don't defund my mum again.
11:13Dawn, do you want...?
11:15OK.
11:18Erm...
11:19Gareth, quick trust exercise, ultimate fantasy.
11:24Hmm?
11:24We're just doing the ultimate fantasy. We're all doing it.
11:28Two lesbians, probably. Sisters. I'm just watching.
11:37OK. Erm...
11:38Tim, do you have one?
11:40I never thought I'd say this, but can I hear more from Gareth, please?
11:49OK. Well, er, this next exercise is all about motivation.
11:54And, er, that's going to be a key word today, motivation.
11:57So, er, Keith, what would you say was your motivation for working here?
12:02Being part of a team, I'd have thought.
12:03Yeah, well, just let him answer.
12:04No, I'm saying, probably what he'll say if you ask him.
12:06Yeah.
12:06Well, I am asking him, and I'd really like him to answer.
12:08Yep.
12:10Do you want to answer him?
12:11Thanks.
12:11Yeah, this job's just a stopgap, really.
12:13The job's not difficult. I mean, don't take my work home with me.
12:17It's pretty brainless.
12:18Well, at your level, maybe, but...
12:19Ultimately, I want to play music, yeah, write music, and, er, play in a band.
12:24Good luck. Been there, done that, bought the T-shirt. Next!
12:27OK, so, Pete, er, when you're working...
12:27You were in a band? Like, a rock band?
12:29Yeah.
12:30What were you called?
12:32Foregone Conclusion.
12:33Look, David, I'm not absolutely sure this is really the right time.
12:35Well, I've got to field the questions.
12:36And David, just admit...
12:37What did you do in the group?
12:38Singer-songwriter.
12:39Yeah.
12:40Lyrics man, mainly, but, you know, the music came easy as well, so...
12:44OK, right.
12:45So, er, are there any more questions for David?
12:47No?
12:48Good.
12:48Well, you didn't give me a chance.
12:50Did you want to say something at all?
12:52Erm, were you successful?
12:53Were we successful?
12:54I'll let you be the judge of that, when I tell you that we were once supported by a
13:00little-known Scottish outfit called Texas.
13:03Yeah, and I get all this, oh, David, you know, you're a brilliant singer-songwriter.
13:08You're stuck in Slough.
13:09Well, it's Texas that are off, you know, making all the money.
13:13And they're rubbish compared to you.
13:14And I go, don't slag them off.
13:17I say, I've been there.
13:18I've done that.
13:19You know, that's behind me.
13:21You know?
13:21And I respect...
13:22The thing is, we're both good in our own fields.
13:26I'm sure Texas couldn't run and manage a successful paper merchants.
13:31You know?
13:31I couldn't, you know, do what...
13:33Actually, I could do what they do.
13:35And I think they knew that even back then.
13:37Probably what spurred them on.
13:52I wrote this.
13:52I only play songs I've written myself, so...
13:55You went home to get it.
13:59Spaceman came down to answer some things.
14:02The world gathered round from paupers to kings.
14:05I'll answer your questions, I'll answer them true.
14:08I'll show you the way, you know what to do.
14:11Who is wrong and who is right?
14:14Yellow, brown, black or white?
14:17Spaceman he answered, you're no longer mine.
14:20I've opened your eyes, you're now colour blind.
14:24Racial, so...
14:26She's the serpent who guards the gates of hell.
14:35Pretty girl on the hood of a Cadillac, yeah.
14:38She's broken down on freeway nine.
14:41I take a look, get her engine started.
14:45I leave a purring and I roll on fire, fire, fire.
14:48Free love on the free love freeway.
14:51The love is free and the freeway's long.
14:54I've got some hot love on the hot love highway.
14:58Ain't going home cause my baby's gone.
15:01She's dead.
15:01She's not dead.
15:08Long time late I see a cowboy crying.
15:11He says, hey buddy what can I do?
15:15He says, I lived a good life about a thousand women.
15:19I said, well why the tears?
15:20He says, cause none of them was you.
15:22What, you?
15:24No, he's looking at a photograph.
15:25Of you?
15:26No, of his girlfriend.
15:29The video was a show.
15:30Sorry, he sounds a bit gay at the moment.
15:31It's not gay.
15:32Free love on the free love freeway.
15:35The love is free and the freeway's long.
15:38I've got some hot love on the hot love highway.
15:41Ain't going home cause my baby's gone.
15:44She's gone.
15:45Free love on the free love freeway.
15:48The love is free and the freeway's long.
15:51I've got some hot love on the hot love highway.
15:54Ain't going home cause my baby's gone.
15:57She's gone, yeah
15:59My name is gone
16:00She's gone, yeah
16:02Gone away
16:03She's gone, she's gone, yeah
16:05She's just gone away
16:11She's gone
16:13Yeah, that's brilliant
16:15Yeah, that's brilliant
16:17I'm trying to think of what other ones we used to do
16:19Right, that's lunch
16:20OK
16:22What in the name of Jumpin' Jehoshaphat?
16:26What was that song about?
16:28What was that about?
16:30What's he doing?
16:31What's Warren doing telling people to say please
16:34If they don't know, I'm sorry, you don't deserve a job
16:36Thank you
16:38You alright then?
16:39Yes, thank you
16:40Good
16:47You OK?
16:49I forget all about him, he's not worth it
16:51I go through this sort of thing all the time
16:54Although it's usually me who dumps them
16:55Well he didn't, no one dumped anyone, it was just an argument
16:58You should come out with me, I'll find you a new bloke
17:01It was just an argument
17:03Well I'm just saying
17:05Thanks
17:06That's nice
17:12You OK?
17:14Yeah
17:16Now, I don't want to pry but I mean
17:18I am aware of you
17:20Your personal problem
17:22And I wouldn't be the boss or the man that I am
17:27If I didn't lend, you know, some words of encouragement
17:31So
17:34This is something I wrote
17:35I hope it helps
17:37The rules you never used your thorns
17:39The ones you loved abandoned you
17:42Your angel face made heart so warm
17:45You helped the sick, but who helped you?
17:48Then rushing through the Paris night
17:51They hounded you, you lost control
17:54We prayed that you would be alright
17:57The news came through your body cold
18:03Goodnight, my sweet princess
18:08Was that originally about Princess Diana?
18:12Originally, but fits perfectly, doesn't it?
18:16Not the car crash bit
18:18Your relationship with Lee is a bit like a car crash
18:22In Paris?
18:24City of love
18:27You're right if it's perfectly, thank you
18:32Every breath you take
18:36Every move you make, yeah
18:45Being dumped is the perfect excuse to do all the things you ever wanted to do
18:48I wasn't dumped
18:50And actually, I have been thinking of leaving
18:53Oh, I meant shagging me
18:54How long have you been thinking of leaving?
18:56What's that? Who's leaving?
18:57I am
18:58Well, that's just stupid
18:59You've got a job here for life
19:01Yeah
19:02Actually, I don't want to spend my life answering phones
19:04And some crappy sub-branch paper merchants
19:06Dawn, work hard
19:08You could be answering those phones in head office
19:09Or a better paper merchant
19:11Gareth, you don't want to waste their life in paper
19:13Not a waste, actually
19:14Not a waste
19:15Look at Jeff Lamp
19:1642 years old
19:17He's got his own Porsche
19:18That's from paper
19:19How long have you been thinking about leaving?
19:27Yeah
19:27And are you going to lay down any of those tracks?
19:30Is there?
19:31Well, I've got a lot of them on demo, ain't it?
19:33From the band days
19:33But, you know, they're about ten years old
19:35So if I wanted to send them out
19:36I'd have to, you know, bring them up today
19:37Lay down some drum and bass shit on them
19:39Like Sabelet shit
19:40And if you take band back out on the road
19:42Are you going to need any help with that?
19:44Look, I'm sorry to...
19:44Hold on, man
19:45What are you saying?
19:46You know...
19:47Are you going to need a manager?
19:49Well, I'd probably manage myself, you know
19:50Because, er...
19:51I could be your assistant manager
19:54You could be assistant too, the manager
19:55Hold on, man
19:56Shoot
19:57Yeah, it's just...
19:58Yeah, we've got a lot to get through
19:59Yeah, I'm hearing you
20:00Do you want to go and get them over here?
20:01Because Ryan wants to crack on with this
20:02Do you want me to disagree with you?
20:04Nah, just get them over here
20:06Done
20:08I don't even have a band
20:09Bald old kit
20:10I'm the...
20:11If the glasses would be stupid
20:13So...
20:14What's the vibe in the second half?
20:17Because...
20:21Yeah, not always for this company
20:22I've worked for various, er...
20:24Hi
20:25Various, er...
20:26Companies over the...
20:26Over the years
20:27So, how did you get into...
20:28To doing this, then?
20:29How did you start?
20:30What did you do?
20:31Doing what I do?
20:32Er...
20:32Well, there are lots of ways, really
20:33Are you...
20:34Do you think of doing it?
20:36Well, I wouldn't mind, actually
20:37It looks like...
20:38It's quite good
20:39You know, good fun
20:40Does it?
20:40Yeah, it looks like quite interesting
20:44Right, er...
20:45This next exercise is all about
20:47Forward planning
20:48And teamwork
20:50Er...
20:50And I'm gonna need to, er...
20:51Put you into pairs for this
20:53So, erm...
20:54Well, Gareth, if you can go with Tim
20:56Gah...
20:56Gah...
20:57And, er...
20:57Yeah, alright, smart ass
20:58I don't want to be stuck with you in a situation
21:00What?
21:01A situation?
21:02What?
21:02Who would you rather be with them?
21:04Fine, and then go
21:04With some whittling wood and berries
21:07Is that okay?
21:08Fantastic
21:08You two...
21:08Daily Thompson
21:10That's great, two...
21:11That's fine
21:13Okay, let me, er...
21:14Give you the problem
21:15Er...
21:15A farmer
21:17Not...
21:17Not pictured
21:18Er...
21:18Has a chicken
21:19A bag of grain
21:20And a fox
21:21And he needs to get them from one side of the river
21:23To the other
21:23But...
21:24And, er...
21:24Here's the rub
21:25His boat
21:26Is only big enough to take one item at a time
21:28So I want you to work out in what order he takes them across the river
21:41Okay
22:00Remember...
22:01Five minutes
22:30Alright
22:31A farm and a river
22:33Get his wife to help
22:34He ain't got a wife
22:35All foreigners have wives
22:36Not this one, he's gay
22:38Well, then he shouldn't be allowed near animals, should he?
22:41Then you take the grain next
22:43In the grain?
22:52Yeah
22:53He's got to take the chicken first
22:55So he can leave the...
22:56The fox with the...
22:57With the grain
22:58Shall I tell him?
22:59No, it's okay, I'll...
23:00I'll do it
23:00That's just more receptive to me
23:02Straightforward
23:02Okay, right, everybody
23:04Er...
23:04Here's the, er...
23:05Here's the answer
23:06Er... First, er...
23:07He takes the chicken across
23:08Leaving the fox with the grain
23:10Fine
23:10Then he comes back and takes the fox across
23:12But he brings the chicken back with him
23:13Er...
23:14Then he takes the grain across
23:15Leaves it with the fox
23:16And finally he comes back for the chicken
23:17And he's done it
23:18Er...
23:19Now, I'm sure you all got the answer
23:20Easy
23:21Er... Yeah, but...
23:22But you see, the important thing here
23:23Is that you're all working as a team
23:25Sorry, Gareth
23:27Yeah, some... questions
23:34I hope that what, er...
23:35That exercise demonstrated
23:36Was that it's vital
23:37That every member of a team
23:39Follows a leader
23:40Knows...
23:40Well, knows...
23:41Sort of their place
23:42Within a...
23:42Within that sort of structure
23:43Some may be leaders
23:44He knows that he knows best
23:45Or she
23:46And, er...
23:46Whoever is in charge
23:48May be the person that, er...
23:50Apparently...
23:50It may be women or men
23:52Of course
23:52But that somebody ultimately
23:53May be scoring the goals
23:54But, erm...
23:55No, of course, absolutely
23:57But...
23:57So...
23:57It doesn't matter whether...
23:58You may not be the person that apparently...
24:00Unconditional trust
24:01Well...
24:02It's important that you know your place
24:04And that you're...
24:05As a little girl
24:05That you are supported
24:07By...
24:07Maybe we should, er...
24:08Maybe we should just move on
24:10Yeah, move on
24:10At this stage to another exercise
24:11Okay, okay
24:12What about this one?
24:14What do we, er...
24:15Think...
24:15Might be the lesson here?
24:18Dogs?
24:19Say what you see, Gareth
24:21Give the dog a bone?
24:23I don't believe it
24:23He's not Roy Walker, Gareth
24:24Alright, then what is it?
24:26Erm...
24:26If we pull together
24:27In the same direction
24:28It's better for all of us
24:29Yeah, they could be
24:30Fighting over them bones
24:31They're not fighting
24:32They're smiling
24:33In the picture it may be
24:34But...
24:35In reality...
24:38The...
24:38The...
24:39The point here is that
24:41If the team is focused
24:42On its objectives
24:43And those of the individual members
24:45Then it's easier for everyone
24:47To achieve their goals
24:48Yeah
24:48It's like the...
24:48The fable, you know
24:50One where the dog's got a bone
24:52And he goes down to the lake
24:53To get a drink
24:54And he sees his reflection
24:55And he goes
24:55Oh, that dog's got a...
24:57Better bone than mine
24:58I think I'll have his as well
24:59And when he opens his mouth
25:00To get the bone
25:01That's a reflection
25:02He drops the real bone
25:03And he loses both
25:04And what's that got to do with this?
25:07It's what Gareth was saying
25:08About...
25:09If we've got our bones
25:11Don't go for other people's bones
25:12Fight over it
25:13Because you'll lose your own
25:14What's that mean?
25:17Oh...
25:17Don't you know?
25:18I thought it was...
25:20Bones
25:21I'm bored of this
25:22I'm so bored
25:23Yeah
25:24So am I
25:25No, I don't mean this
25:26I mean everything
25:27The job
25:27I'm bored of the job
25:28Sorry, Ryan
25:28No disrespect
25:29This is a waste of time
25:32Let's get on with this
25:32I can't take any more of this nonsense
25:35I can't take another boring call about Spar White index board at 230 a tonne
25:40260
25:40No, you're a twat
25:41Okay, shut up, shut up
25:42I will give him my...
25:44Let's do it after we have a drink
25:45We'll work out my notice
25:46Okay, right now I'm going
25:47Goodbye
25:47Take off
25:50You'll be fine
25:53It's a waste of time
25:54It's a waste of time
25:57It's a waste of time
25:57Oh, it's a waste of time
25:58Oh, see?
25:59Pressure
26:00Not as easy as it looks
26:02Sometimes the experience outweighs the...
26:05Sorry David, Dawn
26:07I was just wondering
26:07I know you split up with Lee
26:09Would you like to come out for a drink with me?
26:14Um...
26:14I...
26:14I haven't split up with him
26:19No, God, I know
26:20I know you have, yeah
26:20I meant as a friend
26:22I did mean as a friend
26:23Yeah, okay
26:24See you later
26:25Yeah
26:35Go and get the guitar
26:43Probably write a song about this one day