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00:00Look at that view, man. It's beautiful.
00:02Four sets of holiday hosts...
00:04Have a lovely day.
00:06Have stayed at each other's places.
00:09Today, with all the visits over, scores are settled.
00:12We do not offer sauna, spa, jacuzzi, swimming pool.
00:16Yeah, and we get that.
00:18Let us offer the answer now.
00:19And the payments revealed.
00:21I mean, it's not ideal, but it's how you felt.
00:24With four and a bed...
00:26Is that something that you could rectify yourself?
00:28Because there's nothing really here that we can change.
00:31Did anyone get a good night's sleep?
00:33The true colours are coming out today.
00:35Certainly are.
00:42It's the final day of the competition to be named Best Value Place of the Week.
00:47The rival hosts are assembling one last time...
00:51to find out what they've been paid and settle some scores.
00:55So, this is judgement day.
00:57Kicking things off are Louise Shaw and Dagger Drill,
01:01who were first to host this week.
01:03OK, shall we get some answers?
01:06When the guests parked up at the Hotel Penzance in Penzance Cornwall...
01:11Hello and welcome to the Hotel Penzance.
01:14Sarah and Paula were delighted with the design.
01:17Oh, wow, this is nice.
01:19I love the decor.
01:20Yes.
01:20It all matches.
01:21Simon and Vanessa were stunned by the scenery.
01:24Oh, wow, look at this.
01:26Fantastic views.
01:28But when Jordan and Robin arrived...
01:30Oh, wow.
01:31...despite freshening up...
01:32Hanging a big glacier mint.
01:34Yeah.
01:35...the fixtures and fittings got a fuzzy reception.
01:39TV's about to fall off.
01:41Whoa.
01:41Get a nice sea breeze in.
01:44Ooh, that should probably stay open.
01:46And come morning, while the boys couldn't get the full picture...
01:49The only problem was the TV, really.
01:51Yeah, the aerial's hanging out because it's been yanked off the wall.
01:55Simon and Vanessa hit a full stop.
01:57I do think that £269 for the room, the parking should be included.
02:02But come feedback, it was Jordan and Robin's score.
02:06So how were the facilities?
02:08I reckon give them a six.
02:10That left the hosts in a fix.
02:12Six?
02:13That's really low.
02:15Now face to face,
02:17Louise and Dagger want to dissect the boys' disappointments.
02:21How were the facilities?
02:23And you give a six.
02:25I was really hurt seeing six, personally.
02:30The window wouldn't stay open.
02:32Which one?
02:33The window on the left, when you lifted it up,
02:36it actually closed straight away.
02:37We did give it a few goes.
02:38How high did you try to pull it?
02:41As high as it would go.
02:42The window should stay open.
02:45There is a certain point you get to them where they should hold.
02:48Clearly that one needs to be looked at.
02:51Various TV issues, including hanging from wall.
02:56Say that was the wall.
02:57The bracket was actually hanging off, like that.
03:00You can see it's pulled the plugs of the screw out of the wall a fair way.
03:05That was quite an issue, really.
03:06And where the area had been pulled out and then shoved back into itself,
03:10it was loose, so it didn't actually work.
03:13So we couldn't actually watch the TV.
03:15Oh, no. I wish you would have let us know that.
03:17We didn't feel that it was worth worrying you guys for one night.
03:21OK.
03:23It's great that Jordan and Robin did give us that feedback
03:26because they could have gone on to cause a real maintenance issue.
03:29Louise and Dagger can now find out how much they've been paid.
03:33First up is Sarah and Paula's stay,
03:36priced at £237.95.
03:49That's full payment.
03:51Generally, all in all, good value for money.
03:54Thank you, ladies.
03:55Next, it's Simon and Vanessa's stay,
03:58which came to £277.95,
04:02including the £8.95 parking charge.
04:06200, 20, 40, 60.
04:11So £269, that is an underpayment of £8.95.
04:18Could you explain that?
04:19So the £8.95 is for the parking.
04:22We thought for the price point of our room
04:24that it should be included.
04:26Yeah, so we actually only have 10 standard
04:29and one electric parking space.
04:32We do have 25 rooms.
04:34We do explain to our guests that if they do want a parking space,
04:38a limited parking space, then there is a charge.
04:42It's an option.
04:43There is a free parking on the street.
04:45The street parking is on quite a hill
04:47and you're not guaranteed a space.
04:49Yeah.
04:49At the moment, the bigger percentage of our guests
04:51don't mind paying that extra for parking.
04:54Vanessa and Simon's underpayment of £8.95,
04:57it was just the parking,
04:58so I'm happy that they paid full payment for that room.
05:00Yeah.
05:01Finally, it's Jordan and Robin's stay,
05:04priced at £217.95.
05:10100, 60, 80, 90.
05:14That's an underpayment of £27.95.
05:18Would you like to explain?
05:20We felt we shouldn't be paying full price
05:23when we've got what we mentioned in the form.
05:25I mean, it's not ideal, but it's how you fell
05:28and I'll take that on board.
05:30Can we accept your payment?
05:31At first I thought, ooh, it was a shock,
05:35but then I did think of the maintenance issues.
05:37For me, I accept that.
05:39With the Horn of Plenty paying in full,
05:42the Angove Guesthouse underpaying by £8.95
05:45and the Drayton Crown taking off £27.95,
05:50the Hotel Penzance finishes with a final bill average of 95%.
05:56Next to face the feedback are Sarah Woodhouse and Paula Dunn.
06:00Let's find out the truth.
06:02Let's do this.
06:04When the guests pulled up to the Horn of Plenty in Tavistock, Devon...
06:08Hello.
06:09Welcome to the Horn of Plenty.
06:11..most thought it hit the right note.
06:14Wow.
06:14I was not expecting it to be this fancy, to be honest.
06:17Ooh, this is spacious.
06:19Very modern.
06:20But for Louise and Dagger,
06:22the place didn't deserve a clean sheet.
06:25Ooh, no!
06:26Look!
06:27Huge dribble stain.
06:29Oh, there's a hair a little bit on my duvet.
06:31I can see hairs and bits.
06:34Ooh, there's muck.
06:36The mirror's dusty as well.
06:37Look.
06:38Oh.
06:39And the extras didn't add up.
06:41Nice touches, but we have to pay extra for them.
06:45Next morning, at breakfast,
06:47the guests sank their teeth into the price.
06:50I've stayed in five-star spa resorts
06:54with tranquil surroundings.
06:56For the price we'd pay in, I'd expect more facilities.
07:00I think we're like you, Louise.
07:02We would go somewhere with the sauna, the jacuzzi, the swim.
07:06But come feedback, Louise and Dagger dished the dirt.
07:10How clean was the Horn of Plenty?
07:13And we're going for six.
07:14We're going for six.
07:15Six?
07:16Oh, dear.
07:17I'm not happy with that at all.
07:19Hopefully they can answer our questions on payment day.
07:22Absolutely.
07:24Now, all together, the twins want to know
07:27why the place didn't get a spotless review.
07:30So, how clean was the Horn of Plenty?
07:32We've got a very disappointing six.
07:36Yes.
07:39Various hairs and dust in places.
07:41Could you expand on that, please?
07:43We did find quite a few hairs in the bed, actually.
07:46Dust we found in the bathroom mirror, the magnifying mirror.
07:51There was also hairs in the bath.
07:53Was it hairs or hair rub?
07:55There was hairs and just little bits, sort of crumbs.
07:58We have an outstanding housekeeping team led by professionals.
08:02These are people that would not let hairs get into a room,
08:07a bathroom or anywhere.
08:09So, moving on.
08:10Pillow and protector stained dribble.
08:13I have a big thing about pillows.
08:15They should be washed as soon as one guest is left.
08:18Are you saying those weren't washed?
08:19No, please.
08:20I feel as though...
08:21Are you saying those weren't washed?
08:23I mean, they had stains.
08:25How do you know they were dribble stains?
08:27That was just how it looked to me.
08:29I would not put dribble stains
08:31if you can't confirm that that's what they are.
08:33I think stripping the bed the way you did.
08:36I think you were looking for them harder than you normally would.
08:39This is how we expect our housekeeping teams to check the beds.
08:41And we would be devastated to find that there are marks on our beds.
08:46Our mattress and pillow protectors are washed after every stay.
08:50I find your six is exceptionally low.
08:54We'll agree to disagree on that one.
08:55I feel you're saying that we haven't found these.
08:57Like I say, we'll agree to disagree.
09:00Of course.
09:00Of course.
09:01Louise and Dagger were over-critical.
09:03They made sure they found something.
09:05They weren't going to stop until they found something.
09:07It was a little bit dismissive.
09:10They didn't want to hear anything from us.
09:12It was like, no, that's not true.
09:14There was nothing that they said they would take on board,
09:16which is their choice.
09:18Next, Sarah and Paula have another score to settle.
09:22So how are the facilities?
09:23A seven.
09:24Good touches in the room, but expected more.
09:28Yes, so we've, at that price point, we've had a lot more.
09:32We've had a spa.
09:33We've had dinner, bed and breakfast package at that point.
09:36We really did feel as though there just wasn't enough.
09:40We do not offer sauna, spa, jacuzzi, swimming pool.
09:44Yeah, and we get that.
09:45Let us answer now.
09:46Let me answer now.
09:47We are a boutique, quiet hotel.
09:50What we offer is what people enjoy.
09:53No free goodies.
09:55What free goodies were you expecting?
09:57It just felt very standard in regards to what you actually get in the room.
10:04We've seen the wine.
10:06We then see we don't get free wine.
10:07You have to pay extra for that.
10:09I'm sorry, but I don't know what hotel you go to that offers free wine.
10:14So at that price point, I would actually put two small bottles of wine for our guests,
10:19like we do with Prosecco on arrival.
10:21We don't have to offer gimmicks.
10:24Gimmicks.
10:25It's quality, not quantity.
10:28I think we provide enough for value for money.
10:30We do.
10:31And whatever we provide is top quality.
10:34The twins can now count the cash, starting with Jordan and Robin's room, costing £360.
10:44£320, £340, £360.
10:47That's an exact payment.
10:48Thank you very much.
10:49We loved it.
10:50Yeah, we couldn't fault it.
10:51That's what we like to hear.
10:53Next, it's Louise and Dagger's room, also priced at £360.
10:59£60, £80, £300.
11:02So that's an underpayment of £60.
11:05Yes.
11:05Would you like to explain?
11:06It was down to mainly the facilities and the cleanliness.
11:11It's not unexpected.
11:12It's not unexpected.
11:13From the pair of you.
11:14But we accept your payment.
11:15OK.
11:17I expected an underpayment from Louise and Dagger.
11:20In fact, we were expecting a lot less.
11:23A lot less.
11:24I do stand by an underpayment of £60.
11:26It's not luxury enough.
11:29Finally, it's Simon and Vanessa's £360 room.
11:3560, 80, £300.
11:38So you've also given us an underpayment of £60.
11:41Would you like to explain why?
11:43For that price point, we would like some extra facilities,
11:46usually the use of a pool, a jacuzzi and a sauna to be included as well.
11:50I don't think we need a spa in our hotel.
11:52We have the peace and the tranquillity.
11:54That's your preference and we totally appreciate that.
11:58We both stand by the prices that we charge.
12:02We have exceptional value for money.
12:04We do offer a unique, tranquil experience.
12:08With the Drayton Crown paying in full
12:10and both the Hotel Penzance and the Angove Guesthouse underpaying by £60,
12:16the Horn of Plenty finishes with a final bill average of 89%.
12:22With half the payments in,
12:24the Angove Guesthouse and the Drayton Crown are yet to face the critics.
12:28There's definitely some nerves.
12:30Everybody's sort of on edge.
12:32The true colours are coming out today.
12:34Certainly are.
12:35And it's going to be great.
12:40It's the final day of the competition to be named Best Value Place of the Week.
12:45Two sets of hosts have already found out what they've been paid.
12:49Next up are couple Simon Thomas and Vanessa Dalby.
12:53It's our turn to get some answers.
12:58When they welcomed their guests to the Angove Guesthouse in Weymouth, Dorset...
13:02Good morning.
13:03Good morning.
13:04At first, they were happy to see the sea.
13:07Whoa.
13:08Good view.
13:09That is a view, isn't it?
13:10Oh, wow.
13:11I love the decor.
13:12It is just stunning.
13:14This is really pretty.
13:16High ceilings, chandeliers.
13:19This is my vibe.
13:21But come morning, Robin was driven to distraction.
13:24A really comfy bed, comfy pillows and stuff,
13:27but I was a bit hot.
13:29I couldn't open the window because all of that road noise.
13:32At breakfast, the hot stuff hit the spot.
13:35I think for the price of our rooms, this breakfast is incredible.
13:39But come feedback, it was Jordan and Robin that were restless.
13:43How did you sleep?
13:44I personally think it should be a six.
13:47Ooh, a six.
13:48I'm very disappointed with that.
13:50I think maybe on payment day, we do need to get a bit more of an explanation.
13:54Now around the table, Simon and Vanessa want to uncover why Jordan and Robin were losing sleep.
14:00You gave us a score of six.
14:03One of us slept well, the other didn't.
14:06Couldn't open the window because of traffic noise.
14:08My sleep was terrible.
14:10I slept for maybe three hours.
14:13I like a nice quiet room and I can't sleep when there's traffic going by.
14:17If you know that this is a problem for you, do you not travel with earplugs?
14:22I sometimes do, yes, but I did not bring any.
14:26So is that something that you could rectify yourself?
14:29Oh, yes.
14:30Because there's nothing really here that we can change.
14:32No.
14:32We can't control the traffic, unfortunately.
14:35No, exactly.
14:35It's more in your hands than ours, the way I see it.
14:38Pick the photo, then not me.
14:40Vanessa quickly changed my mind with a look and a few words.
14:44So you chickened out.
14:46I didn't chicken out.
14:47I probably could have brought earplugs.
14:49That's my mess up.
14:51Simon and Vanessa can now reach for the readies,
14:54starting with Louise and Dagger's room, priced at £140.
14:59£100, £120, £140.
15:02It's full payment.
15:03Thank you very much.
15:04You're very welcome.
15:05Definitely value for money.
15:06Much appreciated.
15:07Next, it's Jordan and Robin's room, which cost £130.
15:13£100, £20, £30.
15:15Full payment again.
15:17Despite me being grumpy from lack of sleep, we both thoroughly enjoyed your place.
15:21You can really tell that you've put your heart and soul into it.
15:23Thank you very much, guys.
15:25Very much appreciated.
15:26We're absolutely over the moon with that.
15:28Obviously, he had problems with his sleep, but, yeah, astounded.
15:32Finally, it's Sarah and Paula's room, priced at £120.
15:36£120.
15:39£120, £130, £135.
15:41Oh.
15:42That's an overpayment of £15.
15:46Welcome.
15:46We had an amazing stay, and we think you undercharged us.
15:51Oh, that's amazing.
15:51Thank you so much.
15:53We really weren't expecting anyone to overpay us.
15:56Absolutely blown away.
15:57With both the Hotel Penzance and the Drayton Crown paying in full, and the Horn of Plenty tipping £15, the
16:06Angove Guesthouse finishes with a final bill average of 104%.
16:12Last up, Jordan Cave and Robin Porter can finally face the feedback.
16:17Save the best till last.
16:20With Robin away on business, Jordan welcomed their guests to the Drayton Crown in Drayton Somerset.
16:27Good morning.
16:28Welcome to the Drayton Crown.
16:30And they all drank the pub in.
16:32Oh, OK.
16:33Feels cottage-y, actually.
16:34It's got a cottage feel to it.
16:37Wow, this is nice.
16:38Huge shower.
16:40Oh, this is very nice.
16:42I do like the tartan highlights.
16:45But for Louise and Dagger, there was a blot on the place.
16:48Oh, there is quite a big stain.
16:51It's looked like a pee-pee.
16:53Are you ready to check your bed?
16:55Oh, my goodness.
16:57It's like a river of stains.
16:59Oh, my goodness.
17:01That's really bad.
17:04It's a mould, though.
17:07Come morning, the breakfast was bang on.
17:09For the price that we're paying for the room, this is an exceptional breakfast.
17:15But come feedback, it was Louise and Dagger that left their mark.
17:19How clean was the Drayton Crown?
17:22Five.
17:23I agree.
17:24We got a five.
17:25That's low.
17:26It'd be interesting to ask some questions about that five.
17:30Yes.
17:31Now at the table, Jordan and Robin want to clean up Louise and Dagger's concerns.
17:36How clean was the Drayton Crown?
17:38You rated us five.
17:40Pretty disappointing, if I'm honest.
17:43So, badly stained mattresses.
17:46I really do feel you need to have a look at those mattresses.
17:49And it was both of them.
17:50The stains on them, they look a little bit like someone have accident on them.
17:56Yeah.
17:56Because, obviously, you have the protector and the sheet, sometimes you don't look completely
18:01at mattresses.
18:02That's what, as managers, we should be doing and doing the spot checks.
18:05Yeah, yeah.
18:06Definitely something we need to take a look at.
18:08The bathroom plug's filthy.
18:10On the shower plug, when we pulled it out, there was lots of hair hanging from it.
18:15And inside the actual drain, it was quite smelly.
18:18Yeah, that's not good.
18:18Inside the drain was pretty bad.
18:20Okay.
18:21And there was a mould on the sink one as well, when you just take it off.
18:27It took it off?
18:28Yeah.
18:28They pop.
18:29Yeah.
18:29Yeah.
18:30They pop off.
18:30If they easily come out, they just need to be rinsed.
18:35I questioned the need to go so deep as taking off the bottom sheet and the mattress protector
18:41and unscrewing the sink plug.
18:43It's just not something we would have done.
18:45No.
18:46It's just a routine that we do.
18:48Louise and Dagger underscored Jordan and Robin.
18:52We didn't understand what they were doing.
18:54We think there was a lot of tactical voting going on.
18:57I want to believe that no one played any games.
19:00We've been truly honest with the feedback.
19:03Yeah.
19:05Now Jordan and Robin can cash up, starting with Simon and Vanessa's room, priced at £140.
19:14£100, £120, £140.
19:18That's full payment.
19:19It's a lovely village pub.
19:21We really enjoyed it.
19:22Thank you very much.
19:24Next, it's Louise and Dagger's room, priced at £110.
19:30£60, £80, £100.
19:33So that is a £10 underpayment.
19:36Please, can you explain?
19:37That was purely those cleanliness issues.
19:42Obviously, we appreciate that he weren't happy to pay the full price because of the cleanliness
19:47issues.
19:47So, yeah, we're happy with that.
19:49So, thank you very much.
19:50We did predict that Louise and Dagger were going to underpay.
19:53I'd say we're good value for money at £110.
19:56Yeah.
19:56Finally, it's Sarah and Paula's room, also costing £110.
20:03£90, £100, £110, £115.
20:08That's an overpayment of £5.
20:10It is.
20:11We felt it was exceptional value for money and the breakfast certainly deserved an overpayment.
20:16We loved every minute of it.
20:19Ladies, appreciate that.
20:21For Sarah and Paula to overpay.
20:23I don't think we can be any more proud.
20:25I think we're great value for money.
20:26With the Angove Guesthouse paying on the nose, the Hotel Penzance knocking off £10 and the
20:33Horn of Plenty overpaying by £5, the Drayton Crown ends the competition with a final bill
20:39average of 98%.
20:42With all the payments in, it's down to Sarah to reveal the results.
20:47I have the results.
20:49Yay!
20:50So, in fourth place, we have the Horn of Plenty.
20:57Yay!
20:59We've had a lot of fun and I think the highlight for me is making some new friendships.
21:05And I think we should be visiting Weymouth a little bit more and we should be visiting
21:09the Drayton Crown a little bit more.
21:11I think so, too.
21:13In third place, we have Hotel Penzance.
21:22A little bit disappointed.
21:24I wish we were second.
21:25It's still a good place.
21:26It's still a good place, but I'm glad we're not last.
21:29Yeah.
21:30Which means the top spot is between the Drayton Crown and the Angove Guesthouse.
21:34And the winner is the Angove Guesthouse.
21:47We won!
21:48We did, we won!
21:49We never thought we'd win, did we?
21:51No, no, not at all.
21:52No.
21:52We wanted to take part and we wanted to enjoy ourselves.
21:54We did.
21:55But we won!
21:55We won, yeah, crazy.
21:58Collect your winner's plaque.
22:03I think we've done really well to come second.
22:06We came just to have fun and learn, really.
22:09And to come away second, it's heartwarming.
22:12Cheers.
22:13Cheers.
22:15We've had a fantastic week.
22:16It has been so much fun.
22:18I'm immensely proud of both of us, but, you know, particularly Vanessa.
22:21But I couldn't have done it without my wingman.
22:24Congratulations.
22:25Pat on the back.
22:26And for you.
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