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00:22children.
00:52Beyond the tape, we'll be back after these messages.
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03:54Welcome to Beyond the Tape.
03:55I'm your host, Marc Bessant.
03:56Welcome Trinidad and Tobago, and of course, our viewers across the globe.
04:01Guess what?
04:02TGIF.
04:03Thank God.
04:05It's Friday, and of course, with us today is a very special guest, and of course, an
04:10important guest when we are talking about customer service, and there's actually a customer
04:16service unit in the Trinidad and Tobago Police Service.
04:19So with us today is a representative from that unit, Police Constable Dion Philip.
04:25Welcome, sir.
04:26Good evening, Mr. Bessant.
04:27Nice to meet you.
04:28Thanks.
04:29How's everything?
04:30Fantastic.
04:31Yes?
04:33So you work in the customer service unit.
04:36Now, a lot of people, I expect people will call, I'm hopeful today's Friday, and it's
04:42all about how police officers treat with persons on the phone, and face-to-face, and even maybe
04:50via email, and social media, or the electronic platform.
04:55Tell us a little bit about this unit.
04:57I'm sure a lot of people probably don't even know about its actual existence, and how many
05:02officers staff this unit, and what do you all exactly do?
05:05Yes, certainly.
05:06So in 2015, this unit was formed by the then-Deputy Commissioner of Police, Anne-Marie Allen-Daly.
05:16We have been working in this unit since then, and deployed at stations.
05:22In 2022 of this year, the then-Commissioner of Police, Mrs. Erla, here with Christopher,
05:29she decided that she would revamp the unit, and that is when we placed the feedback bins
05:36in the station.
05:37Yes.
05:38Yeah?
05:39And that is when the unit was formalized.
05:42At present, we have 16 officers at different stations, at different divisions, as well
05:49as we have officers in what we call the headquarters, or the secretariat, which is housed at 5th
05:55Floor, Riverside Plaza, Port of Spain.
05:58So give me an idea of what your jobs entail on a daily basis, as you try to improve that
06:07efficiency and that interaction with the public.
06:12So at this station, our job is twofold.
06:16At this station, the customer service reps would be that in-between person.
06:20So when you reach at a station where there's a customer service rep, you'll most likely
06:25expect to be greeted, yes?
06:28The officer will listen to you and advise you on which department to the station will
06:35be best for you to go.
06:38It will kind of minimize that interaction time at the station.
06:43They also assist with the certificate of character, and the officer may ask you as well to give
06:49your feedback on the quality of service received at that station.
06:54I indicated before that we have those boxes at the station where we accept feedback.
07:00And the purpose of the boxes was mostly for the persons who preferred not to use scan
07:09code, because each box comes with a scan code, where persons who prefer can scan the QR code
07:15on the box and give their feedback.
07:18To date, we have had over 3,000 feedback received, and most of those feedback have
07:27been through those forms.
07:30At the Secretariat, we receive information via WhatsApp that is placed on the website
07:38as well as the Facebook page.
07:40We also receive information via the feedback.
07:43We collect all those feedback forms, and we look at the feedback and see where we are
07:51having issues.
07:53From that, we will determine, we tell the division, this is an issue that we are having
07:57at the station.
07:59However, all that feedback we have had, we have had 88.3% positive interaction from those
08:08feedback.
08:10Now, you talk about 88.3%, spitting out some details, some figures, but how does that quantify
08:18in terms of that humanly aspect of interaction with persons?
08:23Not just for the paperwork or what you do, but in how you do it for the public.
08:28So what we, as you say, the feedback is gained from persons who interact with the police
08:36on that day at a station.
08:39What happens is that we can only speak to that information that is given.
08:45That's why we ask persons, use those mediums that are available so that we can know exactly
08:51what is taking place.
08:52We can get true feedback.
08:54We can get true representation of what is taking place at stations.
08:57Now, we usually hear a lot of negative feedback via looking online, listening to radio programs,
09:05but we need to get that sent to the department so that we can properly evaluate that feedback
09:13and we can speak to exactly what is happening at a station.
09:17Presently, we have training going on.
09:21We have trained persons, all officers, so we are training officers in customer service
09:27and the policy that the organization has.
09:30So there's a customer service policy now that has been introduced into the organization
09:34that must be adhered to by every officer.
09:38And failure to do so will lead us to not a tribunal, but true remediation.
09:47So now officers will have to do customer service.
09:51We will look at other aspects.
09:52Is it a social issue that you're having?
09:55Is it that you're having some other problems?
09:57We have the experts and they will look at what is the problem and we work with that
10:02officer to make that person deliver good, excellent customer service,
10:08which is the mission of the Trinidad and Tobago Police Service.
10:11All right, I'm going to have a couple more questions as the program goes on.
10:16So definitely we will pose those to you later on.
10:20We're going to take a look now at our headlines.
10:32So those were some of the headlines within the last 24 hours.
10:54And we've been talking every day here on Beyond the Tape about home invasions.
11:02In the last 48 hours, there was an incident involving an owner of a property in the Carripechaima area.
11:12Apparently, a bandit went into that compound in the Carripechaima area and there was a
11:18confrontation between the bandit and the businessman owner of that compound, Mr. Mario Maraj.
11:29We understand the bandit was armed with a firearm and there was an exchange of a scuffle
11:34of some sort and apparently both were shot in the altercation.
11:39Rather unfortunate, of course, Mr. Maraj, trying to defend what is his own property
11:44or obviously trying to defend himself as well in this whole situation, died at the hands
11:50of this bandit and the bandit, of course, dying at his hands.
11:55We need to get to the point where we have a seat for Trinidad to be good.
12:03But we cannot do that without the public health.
12:08And we, the commissioner and the executive, have been putting things in place to create
12:14that atmosphere where persons can feel comfortable.
12:18Now, Rome or Trinidad wasn't built in a day.
12:23So we don't expect that things will be fixed immediately.
12:26But we beg your support.
12:28We beg that you work with us to make Trinidad and Tobago a safe place.
12:33Most certainly.
12:34Alright, and we have this footage that was caught on camera somewhere in the Gasparillo area.
12:40Now, we're not certain if it's a recent video, but we wanted to ask you if you think this
12:47really excessive force being used by these men outside what appears to be a bar.
12:55Your thoughts?
12:57From what I see here, I always admonish persons.
13:03Make a report.
13:05Call the police.
13:06Call the police because assault by beating is simple.
13:13As a matter of fact, you can assault persons by threats.
13:17Yes.
13:18And from what I'm seeing here, this is assault by beating.
13:23And based on what the person reports in the medical, this person will have a good case.
13:28And it's even what you may call as police per se, vigilante justice.
13:32And that's something that a lot of police officers tell persons.
13:38If you apprehend a suspect of some sort, yes.
13:41But do not take the law into your own hands by meting out your own type of justice.
13:48Certainly.
13:49We must remember that justice is not mine to mete out.
13:55That's not my job.
13:57A job of the police is to arrest, charge, bring before the courts.
14:01And if you are saying that you are making a citizen arrest,
14:05your job simply is to arrest and to deliver to the competent authority persons committing offenses.
14:13Yes, sir.
14:14Simple like that.
14:15All right.
14:16We're going to take a short break, and we'll be back after this.
14:18Stay with us.
14:19What are the benefits of good customer service from the Trinidad and Tobago Police Service
14:24to the citizens of Trinidad and Tobago?
14:27Citizens can expect better police and citizen relationships,
14:31crime prevention in the form of youth interventions,
14:34increased trust for law enforcement officers in communities,
14:38and faster detection rates and prosecution of crimes.
14:42The Trinidad and Tobago Police Service is committed to delivering excellent customer service
14:47to all citizens of Trinidad and Tobago and protecting and serving them with pride.
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17:19Welcome back to Beyond the Tape. I'm your host, Mark Bassan.
17:21Of course, joined today by P.C. Philip of the Trinidad and Tobago Police Service Customer Service Unit.
17:28And before the break, we were obviously talking a little bit about the Customer Service Unit.
17:32You spoke about your feedback.
17:33What are some of the things that a lot of people tend to complain about in terms of their interaction with police officers?
17:40I suppose not just physically, but I'm sure if they have a bad experience on the phone, they'll probably pop by and drop something into that box.
17:47So how have you all been able to bridge that gap?
17:50Yes, certainly. It is amazing that most, I said, of most of the feedback we get, positive feedback, which is strange.
18:00Because from what we hear from online, from radio stations, it appears that there's a difference in the feedback.
18:10However, the feedback that we mostly get from those that were negative is that officers are those who would have turned their backs on persons.
18:21In terms of answering the phone, they failed to give their name or regimental number.
18:27And that we work on by going back to the station and doing customer service again.
18:36We also have something called mystery shoppers.
18:40We have 22 mystery shoppers right now.
18:43And what they do is that they can visit a station or call and just ask the question.
18:48Because the intention is to get, to find out what is the exact treatment that the public receives.
18:56Nobody else in the police service knows who these shoppers are.
19:01And they are part of the police service?
19:02No, they're not.
19:03Oh, so they're, so to speak, they're civilians that are assisting the police?
19:08That is correct.
19:09That's a rather interesting concept.
19:10It's something I think nobody has ever heard about.
19:13But it's rather interesting because then, so to speak, you can't really skew the sample.
19:20That is correct.
19:21In a matter of speaking.
19:22That is correct.
19:23But as you said, while you got a lot of positive feedback, I think even when you look at the media and so on,
19:31and some of the sentiments expressed on social media, on the mainstream media and so on about the treatment of police officers,
19:38we're just talking here strictly mainly about when persons enter a police station,
19:43as well as when they make calls to report a crime or to get assistance in some other way,
19:49there is always a particular police officer or officers that either speak to them in a specific way
19:56that they are not very enthused about, or they put the phone down on them, or some other thing.
20:04But it's really, I know etiquette and all these things are supposedly things that you need to understand
20:10and how you treat and meet and greet the public.
20:13Yes, yes.
20:14So what we must remember, before we joined the police service, we were enthused about doing that.
20:20We were excited.
20:21And most of us, in our answers, we say we want to serve the public.
20:26We must remember at what point did we actually do that, or when did we stop, or when did we start.
20:33Because we must remember we came to serve.
20:36That's our job.
20:37And in order to do that, or if we are serving, we must give good service.
20:41And what worries me is that Trinidad has a culture of poor, terrible service.
20:49And as an organization, we need to fix that, and we understand that.
20:53So that is why available to citizens, you can record the officer once he's not interfering with the operations of the police.
21:04You can record your phone call.
21:07There's nothing wrong with that.
21:09And we ask that you do that.
21:11And we ask that you share whatever information you have, not only put it online on the social media,
21:19but share it with us so that we can actually work on fixing our organization so that we can make TTPS a better organization.
21:29And you raise a rather interesting point, of course, on the fact that this customer service that we speak about not only extends to the TTPS,
21:37but across the board in Trinidad and Tomego.
21:39And it's something that a lot of people, you know, they say that the country lacks in terms of when they go to certain places,
21:46how they are treated by staff or the boss or the managers of the case, maybe, you know,
21:52unless, of course, you know, you're somebody that's, you know, has a lot of money.
21:58But I hear you, and it's really good that you could come on,
22:02and hopefully some callers will call in a little later and give us an insight of some of the experiences that they have had.
22:09Yes, we appreciate that.
22:10And how you would deal with some of those situations.
22:14And I imagine, what are some of the major complaints that you usually would get?
22:21Of that 88, I'm sure that's 12%.
22:24Yes, yes.
22:25What are those complaints like?
22:27All right.
22:28So, for example, one person indicated that they went to a police station, requested help from the officer,
22:35and that officer told them, well, I think they wanted to witness a transaction.
22:41And the officer told them, that's not my job.
22:45And if I have to witness that, you'll have to pay extra duty monies for that.
22:50So, what we realize is that there is a, when you're at the station level, or sometimes the officer is alone,
22:59you get this kind of information that is not correct.
23:01And so we urge people to don't stop there.
23:05Ask for the corporal.
23:07You could ask for the customer service rep if there's one at that station,
23:10because we don't have at every station here, the intention is to have a CSR at every station,
23:16and try and get some other officer to assist you.
23:19Yeah.
23:20All right.
23:21I think we have our first call on the line.
23:23Caller, good evening.
23:24All right.
23:25Good evening, Mark.
23:26What's up?
23:27Very good.
23:28My question to you is that if you have an encounter outside of a police station,
23:37let's say a police officer stops you on the street and you go, how shall I put it,
23:46customer service wasn't optimal.
23:49How do you, as a customer or as a police department, deal with that?
23:54Because you wouldn't have a CSR still in this particular district that you're in.
24:00You would go to such a question or a question and answer.
24:06What do you do as a person in that instance?
24:11Go ahead.
24:12So we have two options.
24:14The first one is that you can access the form at any station.
24:18So that's your first option if you prefer that.
24:21Or there's the option of going on to the Trinidad and Tobago police website,
24:27and on the feedback you'll be able to have, there's the option there to give your feedback on the quality,
24:35on the type of service or the interaction that you have had with the police there.
24:39Always try to get, if you can get regimental number, names,
24:44you can also take a vehicle that you noted on the exercise, and that would help.
24:49Yeah, but certainly it is not confined, of course, to a police station or a phone call,
24:54but of course, as you say, the duties that they did in between that, of course,
24:59because there are certain volatile situations that police might face or a civilian might face,
25:04and how the police interact on that particular site would determine if they are pleased or not.
25:11Certainly.
25:12And even so, we tend to do well on a lot of negative things at times with the police officers, street people,
25:19but there's also the positive things as well.
25:23On another hand, but equally as important, and it's always good to also lock those positive things, as you indicated,
25:31so that the police officers know where they're at and what they're doing.
25:35But we have another call on the line.
25:37Caller, good evening.
25:39Good evening, caller.
25:41Yes, good day.
25:42Yes, good day, sir. Go ahead.
25:44I have a problem.
25:45I'm in a research institution.
25:48We are going to the Fort Square to make a complaint.
25:56Right?
25:57This is a credit union.
25:58We call it the Union of the Credit Union, and it also consists of a chair pick.
26:07Right?
26:09So, it involves some of the documents.
26:15Can I call you and take a look at them?
26:20Because I can't speak really.
26:22Fair enough.
26:23So, what you can do, sir, is leave your number with the producer,
26:27and Mr. Phillip will give you a call at some point after the show, if not the earliest on Monday.
26:33Yes? Certainly.
26:34All right.
26:35So, I see that he called us a little bit hesitant in terms of.
26:38Now, interestingly enough, he segues into what we saw on the headlines relating to the fraud squad,
26:46and, you know, these fraudulent activities.
26:48And, of course, the senior superintendent for fraud squad, special good afternoon to senior superintendent Michael Jackman,
26:55if he's watching the show.
26:56He speaks about a sharp rise in fraud-related offenses targeting individuals' financial accounts.
27:03Now, we had Sergeant Basarath about two or three weeks ago on this said program,
27:08speaking about some of the methods that these fraudsters have been using,
27:12especially this link that they click on.
27:15You get a text message, and they tell you to click on this, where they're carrying out,
27:20where they're taking money from your account, et cetera, et cetera.
27:23And I believe Sergeant Basarath would have indicated between the period of January to mid-April,
27:30approximately eight-plus-million-dollar customers were fleeced by fraudsters.
27:37Yeah.
27:38So, what we must remember with technology, you must be careful.
27:44And, yes, we have phones.
27:46When you look at your phone and you receive a message from a number you don't know,
27:51and claiming to be banking institutions, banking institutions hardly have certain conversations with you.
27:58So, when you see a link come, and you did not have a conversation with the bank, credit union, financial institution,
28:04you should refrain.
28:05As a matter of fact, delete.
28:07Because we advise, as the Trinidad and Tobago Police Service, we advise you, do not click the link.
28:14Yes, that's exactly what Senior Superintendent Jackman indicated in this press release.
28:19Do not click the link.
28:21Once you click that link, of course, you go into your banking information.
28:25You might enter on a site that you think is the actual website.
28:28So, and, you know, then it gets you in problems.
28:32So, it's important that you also look at the link, because sometimes the spelling has an extra B or extra T or extra C or whatever it is.
28:43Look at the link properly.
28:45And you know it's not your bank asking you for your password and so on.
28:50To enter this link, click on this link, enter your password.
28:54Immediately.
28:55I got one a couple of weeks ago and I just deleted it forthwith.
28:59Because I know from the onset, when I looked at the spelling, I perused it about four times and I realized the spelling was off.
29:05Yes.
29:06I too would have gotten some from one of those shipping companies.
29:10Right.
29:11And I have not shipped anything recently.
29:14So, immediately I knew that is a fraudulent link.
29:19So, I deleted it.
29:21And I encourage us citizens, if you're not sure, delete.
29:27Yes, correct.
29:28And I know, you jog my memory, the police officer that I know, a female police officer, apparently was doing some purchasing online.
29:36Yes.
29:37A couple weeks ago.
29:39And she purchased some stuff for her kitchen.
29:41She's in process of building a house.
29:44And apparently, the credit card, she got a message saying that you needed to put in another $3 or something.
29:52And she found it rather strange.
29:54So, she contacted the company and the company said no.
29:57And lo and behold, some frauds have got, if she had clicked that link and entered the $3, they would have wiped her credit card.
30:05So, those are the things we want to encourage you to look at and be extremely meticulous when you're looking at a link that is sent via online to your phones or to your laptops or even to your emails.
30:16We're going to take a short break and we'll be back.
30:18Stay with us.
30:19What citizens can expect when interacting with a police officer.
30:23When interacting with a police officer, citizens can expect the officer to be polite, calm and courteous.
30:30Provide you with clear, proper and legal instructions.
30:34Keep you updated on the status of investigations.
30:37Show you genuine service and support.
30:40And promote the image of the service at all times.
30:44The Trinidad and Tobago Police Service is committed to delivering excellent customer service to all citizens of Trinidad and Tobago and protecting and serving them with pride.
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32:50Welcome back to Beyond the Table.
32:51I'm your host Mark Bassan.
32:52Joined today by PC Dion Phillip of the Trinidad and Tobago Police Service Customer Service Unit.
33:00And we're going to go directly to our segment, Voice of the People.
33:04Listen to those that we spoke to in Arima.
33:21What are your biggest concerns about crime?
33:42Well, the crime rate is really ridiculous here because I mean we just a dot on the map.
33:49And it hasn't really affected me personally because it hasn't hit home.
33:54But seeing it out there, knowing that I'm a mother and a grandmother.
33:58It is not nice for people to be going through this thing.
34:01It is not comfortable.
34:02It leaves you with a kind of little fear.
34:04You're home, you have to be like a prisoner.
34:07You're out here, you have to be looking, looking, looking around.
34:09It's not comfortable.
34:10It really is not.
34:11And it's not nice.
34:12It's not.
34:13It don't feel like your home.
34:15Don't feel like a castle anymore.
34:16Don't feel safe.
34:17Don't feel like a comfort zone.
34:18Right?
34:19Even out here in my business because people could be sitting out anywhere and see where
34:22I'm putting money, how much saves I do.
34:24You understand?
34:25But I just thank God that it never happened to me and I pray God it never happens to me.
34:29Compared to last year, would you say that crimes are lessening or a growing problem in this country?
34:34It is growing.
34:35It is not lessening.
34:36It is growing.
34:37Daily, it is growing.
34:39It is sad, but it is growing.
34:41You feel safe at your home?
34:44Not really.
34:45Wow.
34:46Not really.
34:47Not really.
34:48Why would you say that?
34:49Because the things that you see going around.
34:51Because my home was broken up into a Sunday.
34:54I came in the market.
34:55It was my birthday.
34:56Maybe about three years now.
34:57It was my birthday.
34:58And my birthday was going to be Monday.
35:00So Sunday when I go back home, I say, you know, I'm going to come and celebrate my birthday
35:04on Monday.
35:05When I went home, my home was broken into.
35:07So I can tell you, that was nice.
35:10Because when they do that, they invade your privacy.
35:13They come like they know where your bed is, how everything is set up, how everything is
35:16situated.
35:17So it was not comfortable.
35:18I remained uncomfortable for a long while.
35:20I felt like I could just leave there and just go.
35:23Just go.
35:25In light of that, have you changed the ways you do things to avoid potentially dangerous
35:30situations?
35:31For instance, going to buy my goods, I change my days.
35:33Because normally I used to go on a Wednesday.
35:35I change them.
35:36If I feel to hop on, whatever I get, I get.
35:38Because normally boats come in on a Tuesday, so when you go Wednesday, you get everything.
35:41But I changed it.
35:42I changed it.
35:43Just because of that.
35:45What do you think is the root cause of the high crime rate in this country?
35:51Well, one, I mean, I have children and grandchildren.
35:55A lot of young people now, they're lazy.
35:57They don't want to come out and really work.
35:59It's not that they say they have jobs, but they just choose not to do whatever it is.
36:05I mean, because you could go and cut somebody's grass.
36:08You could go and clean somebody's kitchen.
36:10You could clean somebody's window.
36:11You could do something.
36:12At least you're earning an honest dollar.
36:14Right?
36:15So it's their choice.
36:16There are choices to be made on this.
36:17Their choice.
36:18Sometimes the parent, the upbringing, but the parent also.
36:21Understand?
36:22So.
36:23Is crime a serious problem where you live?
36:25Not really.
36:26Not really.
36:27Because as in the country, here I am in Talporo, and it's not really as bad up there.
36:32The most thing they have up there is, you know, who's using their weed and who's using
36:35their water.
36:36They're not doing anything to see well.
36:38Making people uncomfortable.
36:41Are some people naturally bad or does their upbringing and environment lead them to commit
36:47crime?
36:48I want to think from experience.
36:50It has some people, they naturally like that.
36:53But it have some people, situation make them turn into that person.
36:58Some situation make them turn.
37:00So sometimes you have to go behind the person to find out what it is behind it.
37:04But some people just naturally just, but some people no.
37:07Something took them to that.
37:09So in a case like that, would you blame society or would you blame the person for getting
37:14involved in crime?
37:15I think I would blame the person because everybody have choices to be made.
37:19And you supposed to sit down and think, you know, because you have brothers, you have
37:23sisters, nieces, nephew, grandmother.
37:25And if that happened to my sister or my brother or my, or the person himself, the individual
37:30himself.
37:31If that happened to them, they wouldn't like it.
37:33So they sit down and think and make choices.
37:36There's choices to be made and it's up to individual to make choices.
37:40At what age do you think that somebody should be fully responsible for a criminal act if
37:46they commit one?
37:49I don't think it should have an age, you know, because I think if you commit a crime, you
37:55face the consequences.
37:57That's me.
37:59Because when I now started traveling, I saw in the States and I thought it was really
38:04unfair.
38:05But when I sat down and think about it, it was really right.
38:07Because like if a parent and a child out there and if a child breaks something, it's the
38:12allowance have to pay for that.
38:14That teach them responsibility from young.
38:16So what age do you think they should be punished for crime as an adult?
38:20What age do you think is a fair age?
38:24I would say around 15.
38:28Because you're supposed to have a good mindset on understanding, wisdom and understanding
38:32to know right from wrong.
38:35How do you feel about drunk driving?
38:38Oh, from the time you're drunk, you're not supposed to be behind the wheel.
38:42That is a no-no.
38:43That's a no-no.
38:45That's a no-no.
38:47So definitely it should be a punishable offense in this country.
38:50Yes, it should be.
38:52Take away the DP for a while or something.
38:55Put a ban on it for a while.
38:57So you come back and learn.
38:58If you do it again, you face the consequences.
39:00You will know not to do it again.
39:03How can we reduce crime in this country?
39:05Do you believe harsher penalties or better education is the way?
39:10Both.
39:11Both.
39:12But then education, remember the individual have to want it also.
39:15You can't force education onto nobody.
39:18Understand?
39:20You can lead the horse by the water but you can't make them drink.
39:23And then not everybody is equipped and not everybody wants that.
39:28Some people are good with their hands.
39:30Some people will be a good mechanic, electrician, make some shoes, do something.
39:35Sometimes they're good with their hands but not with their brain.
39:38What would you say you're looking forward most to this government
39:42in terms of dealing with crime, this new government?
39:46I think they need to lay some penalties
39:51so they know that when they commit a crime,
39:53they will have to face whatever it is.
39:55So they will think twice.
39:56So harsher penalties.
39:57Yes.
39:58Any other requests or recommendations for the new government on crime?
40:06They could have some like, you know, counseling for, you know,
40:09give them like a first time.
40:11You do some counseling with them, you know, do some therapy,
40:13you do something and you give them a little blight.
40:15And when they continue that, you deal with them differently.
40:25Voice of the People there, another person from the Arima district,
40:29sharing of quite interesting views.
40:32Very.
40:33I admire how she captured everything in that interview.
40:40When you do psychology in school,
40:43lecturer says nature, nurture is what creates a person.
40:48And what I, she would have said it there,
40:52what I noted is that word choice.
40:56And persons, there are persons who say that,
41:00well, I choose crime because it had nothing to do and the system.
41:04Yes.
41:05You chose that.
41:06And we are seeing as a police service that there are more good persons
41:13in Trinidad than bad.
41:14And we are trying to fix our organization to make it safer for you,
41:20more comfortable for you to come to the station or call the police
41:24and let us know where, who committed so that we can fix Trinidad.
41:30And we need you, the citizens to do this.
41:33All right.
41:34So we'll have more Voice of the People from Arima next week.
41:37Let's take a short break and we'll be back.
41:39Stay with us.
41:40What to expect when you call a police station?
41:43When communicating with a police officer via the telephone,
41:46citizens can expect the officer to answer the phone in a professional
41:51and courteous manner, clearly identify your name, regimental number,
41:56and offer a greeting.
41:58Use a personal approach and treat the customer as you would expect
42:01to be treated yourself.
42:03Understand and respond to the customer's needs, concerns, and even complaints,
42:07and provide good advice and support.
42:10The Trinidad and Tobago Police Service is committed to delivering
42:14excellent customer service to all citizens of Trinidad and Tobago
42:18and protecting and serving them with pride.
42:25At Cruise Inn Hotel and Yachting Center, we're all about time.
42:29In fact, once you check in, there's no time to lose.
42:32Reconnect with a little family time.
42:35Make a splash with some pool time.
42:38Spend some treasured quality time.
42:41Or just immerse yourself in some quiet time.
42:44Indulge your senses at dinner time.
42:46We even have the perfect venue when it's your celebration time.
42:51So it's high time you visit Cruise Inn.
42:54Choose our day pass or call 607-4000 to make your dinner or hotel reservations
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43:04Take a time out at Cruise Inn Hotel and Yachting Center.
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54:15Deputy Commissioner of Police, Mrs. George
54:20Deputy Commissioner of Police, Mrs. George
54:25Deputy Commissioner of Police, Mrs. George
54:30Deputy Commissioner of Police, Mrs. George
54:35Deputy Commissioner of Police, Mrs. George
54:40Deputy Commissioner of Police, Mrs. George
54:45Deputy Commissioner of Police, Mrs. George
54:50Deputy Commissioner of Police, Mrs. George
54:55Deputy Commissioner of Police, Mrs. George
55:00Deputy Commissioner of Police, Mrs. George
55:05Deputy Commissioner of Police, Mrs. George
55:10Deputy Commissioner of Police, Mrs. George
55:15Deputy Commissioner of Police, Mrs. George
55:20Deputy Commissioner of Police, Mrs. George
55:25Deputy Commissioner of Police, Mrs. George
55:30Deputy Commissioner of Police, Mrs. George
55:35Deputy Commissioner of Police, Mrs. George
55:40Deputy Commissioner of Police, Mrs. George
55:45Deputy Commissioner of Police, Mrs. George
55:50Deputy Commissioner of Police, Mrs. George
55:55Deputy Commissioner of Police, Mrs. George
56:00Deputy Commissioner of Police, Mrs. George
56:05Deputy Commissioner of Police, Mrs. George
56:10Deputy Commissioner of Police, Mrs. George
56:15Deputy Commissioner of Police, Mrs. George
56:20Deputy Commissioner of Police, Mrs. George
56:25Deputy Commissioner of Police, Mrs. George
56:30Deputy Commissioner of Police, Mrs. George
56:35Deputy Commissioner of Police, Mrs. George
56:40Deputy Commissioner of Police, Mrs. George
56:45Deputy Commissioner of Police, Mrs. George
56:50Deputy Commissioner of Police, Mrs. George
56:55Deputy Commissioner of Police, Mrs. George
57:00Deputy Commissioner of Police, Mrs. George
57:05Deputy Commissioner of Police, Mrs. George
57:10Deputy Commissioner of Police, Mrs. George
57:15Deputy Commissioner of Police, Mrs. George
57:20Deputy Commissioner of Police, Mrs. George
57:25Deputy Commissioner of Police, Mrs. George
57:30Deputy Commissioner of Police, Mrs. George
57:35Deputy Commissioner of Police, Mrs. George
57:40Deputy Commissioner of Police, Mrs. George
57:45Deputy Commissioner of Police, Mrs. George
57:50Deputy Commissioner of Police, Mrs. George
57:55Deputy Commissioner of Police, Mrs. George
58:00Just ahead in a moment, the
58:02Department of Homeland Security has
58:05announced that the Department of Homeland Security
58:08will continue to work with the U.S. Department of
58:11Homeland Security and the U.S. Department of
58:14Homeland Security to ensure that the U.S.
58:17Department of Homeland Security and the U.S.
58:20Department of Homeland Security and the U.S.
58:23Department of Homeland Security and the U.S.
Recommended
57:04
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