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00:00programs of faith 530 in the hour of miracles 5 p.m. it's possible
00:15now on TV 6
00:20this program is unsuitable for young children
00:50beyond the tape we'll be back after these messages
01:17you
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02:22your plans five years imprisonment and suspension
02:26on your license for three years don't drink and drive
02:39okay
02:48good evening trinidad and tobago and welcome to beyond the tape my name is
02:51whitney husbands today is finally friday friday the 5th
02:55of july to be exact now when we think of customer service
03:00in trinidad and tobago what comes to mind
03:03many times it feels like it's a terrible experience
03:06and it is across the board but what does customer service look like within
03:12the ttps that will be the the discussion today
03:15and of course you'll have an opportunity to talk to us interact with us and let
03:19us know your thoughts on the customer service because this is a
03:22new unit that was implemented within the ttps and we'll find out more
03:26about that now this evening i'm always pleased
03:29to have a female join the show and i'm always excited of course
03:33now with us i'd like to welcome public information officer
03:37inspector michelle lewis here with us inspector give
03:40good evening how are you good evening with me and good evening to all of the
03:43audience it's a pleasure to be here i'm good how are you
03:45you look fantastic i'm good i'm good and likewise
03:49so that means with customer service you have to look a certain way
03:52correct yes you have to be pleasant to the eye to be pleasant to the eye so
03:55let's talk a little bit quickly about the initiative behind the customer
03:59service unit that is now being i don't want to say implemented
04:03because it has been there yes but more information is being put out to the
04:08public correct so customer service as you know it
04:11basically is to assist someone and to help someone
04:15to give information to people and so the trinidad and
04:18tobago police service we provide a service
04:21right so the human resource and what we provide to the public
04:24is a service and so customer service is what we give
04:28and that is what bar we want to raise and so it's an evolving thing
04:32yeah because i saw from before when i was reading the reason for
04:36changing the police force the police service because force was more so
04:42showing aggression and control correct and dictatorship
04:45correct versus working together correct and really
04:48supplying the right service yeah from the ttps
04:51yes yes and so even when you look from 2008 i will take it when we started
04:57with the one door policy that was initial that anybody in
05:01regardless of where you are you can go into any police station and make a
05:04report that was customer service reaching you wherever you are when you
05:07have to make a report so last week when we launched the
05:11customer service unit what we added to that is the app
05:15where persons can go online now persons can
05:19utilize their cell phone when they go into a station
05:24download the app and give feedback in relation to the service that you provide
05:29so quickly with this app because i know is it that persons could use their
05:34cell phones in a police station yes they can they
05:37can but to what extent when i say so i know is it that to
05:42record can i record any police station on the phone or record the conversation
05:47we are having not like the actual video but the audio
05:50side of it could we do that as civilians so persons so you're
05:54outside making a report an officer and persons
05:56generally will do that outside but inside the station it's a no so the app
06:00to read the app really is for you to be able to get to the
06:04customer service survey that you can give us feedback in the
06:08type of service that you have received so there are three ways in which the
06:12public can give us feedback in relation to the service that you have received
06:16and the reason why we want the feedback with me
06:19is to be able to enhance our service to better to improve and so we need that we
06:25need to monitor and evaluate on a continuous basis
06:28so there are three ways in which we can do that firstly you can go onto the ttps
06:32website ttps.gov.tt you go into contact you will see
06:37customer service and then you can go there on the privacy of your
06:40desktop at home or wherever you are and you can follow that and tell us
06:44what type of service you have received it might be commendable
06:47or it might be a complaint we want to know
06:50then you can go to the police station and you would have
06:54realized that recently we had where the commission of police
06:59launched the customer service unit and behind the commissioner where the
07:04executive actually you saw where we had these customer service boxes and on
07:07those boxes is the qr code for the app now we know
07:12that in Trinidad and Tobago not everybody takes rv and so to be able to
07:16reach everybody we still have to have the
07:19traditional way i was gonna ask i'm like that is so
07:22data no it is not just about that and so
07:26it is it is more than that and than just what
07:29people have taken and run with yeah even when i i'm not gonna lie even when i
07:35saw it i'm like what are you doing with this
07:37but what i understand you're trying to accommodate everyone
07:40in your society of course and persons who are not embracing
07:44technology to that extent so no one will be left out correct so we can get
07:47feedback from everyone anyone at any time and any place
07:51anywhere at any time so it provides for that so the box has the
07:55hard copy of the survey the forms that you can fill out that's right
07:59and then on top of the box has the qr code that you can scan with your cell
08:03phone go back in the vehicle or wherever you're
08:05going and give us the feedback okay and of course online on our website
08:10you get the feedback we can get the feedback so there are different ways
08:13that the customer service unit would be monitoring and paying attention to the
08:17service that we provide as a police service yes well i realize
08:22they're stressing on the service yeah but persons i know within the ttps
08:27there are civilians that work within the ttps as well yes
08:31with this new unit well that didn't revive revamped
08:34yeah you can use the revised revamped revamped right enhanced enhanced unit
08:39and the initiative that is being um advertised and and put out there for
08:44the public to know where really and truly does the
08:47complaints go to is it two civilians working within the ttps
08:51or is it the ttps dealing with the complaints
08:54so within the community oriented policing section
08:58there is a customer service unit and that unit which comprises police
09:04officers will be monitoring the feedback that is
09:07received from the public and then they would
09:10collate that information and pass it to the commissioner now in
09:13some cases it's commendation and we need for the officers to know that
09:16that they have done good service they have given what we asked for and you
09:20must be notified of it and then in other cases
09:23where it is not a good um report and it's a
09:26complaint it may be caused for disciplinary
09:29it may be caused for criminal and otherwise and so
09:33when that comes to the commission of police that information is directed to
09:37the particular unit be it complaints unit be it
09:40professional standard bureau as the case may be so we look at the
09:43entire survey the remarks that we receive
09:46and it is treated accordingly and this is get towards what exactly when you
09:51get the feedback from the public may it be a positive one or even
09:54complaints what is going to be used with this information
09:57we want to know that we are reaching our target we want to know that we are
10:01building public trust and confidence we want to
10:04know that in building that public trust and confidence it will help to reduce
10:08crime and the fear of crime because you can be an informant i will use the word
10:12informant but did you share an information and
10:14partnering with the ttps we are able to reduce crime you will feel
10:18comfortable coming to me and saying officer so and so is the case you know
10:22they're doing so on so on so on so so it builds the public trust and
10:25confidence and it will cause the police service now to be able to reduce crime
10:29at an even more quicker rate because of that and of
10:33course winning out some of the bad apples of
10:35course which is most important but in the police service as an organization we
10:39are one of the few that actually does it and makes it very public
10:42yeah but we have to in the world transparency in the world because i
10:46guess it's a culture i tend to focus on my country more than
10:49observing others yes we will pull examples
10:52but we are in our space our home and we have to
10:56see what works for us and of course in this case
11:00we are able to build the trust that we want with not just myself but other
11:04citizens with the ttps you know though we as an organization
11:08have put that information outside there there is a
11:11good and a bad to it so it shows that yes we are able to treat with
11:15persons officers who are broke but it also shows that
11:19our integrity is also being compromised and the level of professionalism and
11:25high standard required of that as the office of a police
11:28constable is now being put to question because the more
11:32officers that we have that are placed before the open court
11:36show that definitely the product that we are getting on the outside from the
11:40society to bring inside is not such a good one sometimes well
11:44it's not the fault of the ttps it's just a reflection of
11:47the citizens the country because the people that are in
11:50the position that you're in and other positions not just the ttps
11:54but throughout the different sectors it comes from the population
12:02so the heads will be a reflection of the people
12:05which are the citizens it is so important that parents
12:08continue to maintain a good relationship and
12:12instill strong moral and spiritual values in their child because that child
12:17is going to be a product that we want to use in the society
12:20in a good way of course and so that's important yes
12:24we need to go to the headlines at this time let's see what made the headlines
12:27today
12:54so
13:16and we are back now inspector what is the main
13:20objective of this initiative that the ttps is
13:25really putting out there for the public to understand that we want
13:29us involved we have had we are not going to hide it of course it's public but we
13:35are also the type of organization that come out
13:37and say yes we have done something wrong yes we're not so good in particular
13:40areas so yes we know that our customer service
13:43is not at the level that we want it to be yeah yes yes yes we are treating with
13:49that and we are showing the public that we are treating with it we are not
13:53happy as an organization of where we are and the service that we
13:58give to the customers because sometimes you come you have you
14:01something now happened to you you are a victim of an offense
14:04and so you're coming out to the police and you feel sometimes like if you
14:08just become a a deeper or greater victim because of how some officers can cause
14:13you to feel and so it's terrible at times no it it
14:16it happens we are not going to deny it and so with the
14:20community the customer service policy and all that is within the policy it
14:25guides the officer so what has been happening recently
14:28knowing that this launch is to take place we have had officers going to the
14:31different divisions sections and branches and about over
14:36a thousand a thousand three hundred and fifty
14:39officers have been so retrained and revised in
14:44relation to what is expected of you because we know as a human being you
14:47need that refreshment you need to continuously be helping and
14:51reminding and stuff like that and so within that document
14:55it guides the officer what is expected so you realize i usually would document
14:58now so the commission or the police services
15:01when a particular when it comes to customer service and satisfaction to the
15:05customer and so that document and that policy
15:09guides the officers in relation to their behavior the modes
15:12of conduct the way they speak their body language
15:15and all of that so that means an officer cannot say i didn't know
15:20correct so that means you didn't read well no i remember we're taking it and
15:24doing the training now yeah but i mean apart from the training
15:27there are guidelines that they have to follow which they're given to read
15:31correct no we always had the policy not always the policy came into effect in
15:342022 okay and so we knew it was there but
15:37indeed we cannot take it for granted that every officer is fully aware of it
15:41content of it so they don't check their emails it is
15:44possible that sometimes because it's a document is a 40 page 46 page document
15:49and it could be that sometimes you read part of it you put it down with the
15:52practical yes police work is continuous yes it
15:55doesn't have some break sometime right so we want to be
15:58fear and ensure that you get that level of training
16:02and development so that when we have launched fully launched in terms of
16:06all the stations all the officers that this is what we require
16:10of you and so we are putting you on a fair footing now it's not that we are
16:14targeting our own but we definitely need with me to increase our customer service
16:19and the and what we provide and give to the public
16:22no which are clearly all are seeing that and trying to treat with it
16:26now with this said initiative where does this
16:29come in when it comes to the recruits who are now at the barracks and
16:33they have to go through the the process of becoming a police officer
16:37and the training is that being implemented from early now
16:41yes so this it is so this policy is introduced
16:45to the officer's recruits in the academy from that stage
16:48and so the the output now would have this entire even before
16:53but the police service is 10 000 strong and so it is important that ever so
16:58often we we train now within the policy document
17:03there is also remedial so where a supervisor have observed that the
17:08behavior of an officer is going down and what is
17:12expected he can refer that person for that
17:15remedial training and development to make sure that the standard within the
17:19organization is maintained yes okay that's really really
17:23important okay we're really working with me to fix
17:27it and i'm believing that from you so i'm
17:30officers also embrace it and read the document this is 46 pages 46 pages but
17:36with the training it makes it more interactive because you know we use all
17:39the technique i understand but their books i show when they had to do their
17:42exams it was more than 46 pages but don't answer that we'll take a break
17:47we'll come back we'll be back
17:53we understand the importance of good customer service
17:58better police citizen relationships crime prevention in the form of youth
18:04interventions increased trust for law enforcement
18:08officers in the communities and faster detection
18:11and solve rates for crime the trinidad and tobago police service
18:15is committed to delivering excellent customer service to
18:18all citizens of trinidad and tobago and protecting and serving them
18:23with pride
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18:57i have rights i have rights you have rights we all have rights
19:05he has rights she has rights all children have rights
19:13my parents and my guardians should know all my rights
19:16our government should ensure that we enjoy our rights
19:27children have rights
19:35we so we continue to look up
19:46to you the trinidad and tobago police service
19:51continues to work at making your customer service experience exceptional
19:57at any station throughout trinidad and tobago
20:00having interacted with a member of our organization
20:04locate the customer service box in the reception area
20:08and use your smart device to scan the qr code
20:11and read the service received your concerns will be reviewed by our
20:16customer service unit secretariat and will be addressed both positive
20:22and negative feedback is welcomed as we aim to improve the relationship between
20:27police and public this is your trinidad and
20:31tobago police service working for you
20:36and we are definitely back here and i'm hoping that persons are seeing the
20:40efforts the ttps is putting out there to make the
20:43service a better place for persons when they have
20:47to interact with these said officers if you're now joining us we welcome you
20:50we have from the ttps the public information officer inspector michelle
20:55lewis and i want to continue the conversation and remember you could also
20:58give us a call at 623 17 11
21:03623 623 17 11 thank you jackie extension 1992
21:111993 and 1997 listen jackie and let's continue the
21:17conversation though how important is customer services in
21:20the ttps with this initiative and the objective that you all are putting
21:24out there for the public our improved customer service is very
21:28crucial to the organization as mentioned
21:32before we provide a service and so customer service is very crucial
21:38to the delivery to the public remember when someone
21:41comes to the police they come because they have a problem
21:44they're not coming to old talk or the gallery as we like to say they come in
21:48because they have a problem and so within the framework of the what
21:52the ttps is supposed to do and the service that we are to provide
21:56to the public in providing in formulating and collating
22:00information and gathering that information and we are recognizing that
22:03listen we have some challenges in this area
22:06within the strategic plan of the organization 2022 2024
22:10our first priority is community and stakeholder partnership so before
22:17we have five strategic pillars and that is the first
22:20one and so it is very important as you can see
22:23very crucial that the organization the head of the organization meaning the
22:26executive has seen the importance of customer service and that interaction
22:31and relationship with the public to be able to solve crime and reduce
22:35criminality in the country so if the criminals are of the opinion
22:38that the police does not have a relationship with the
22:42community they will take over the community because you realize that the
22:46police not can't come there or not talking with
22:49these people and be not sharing information because we can't be
22:51everywhere with me okay and so we need the public support
22:56we need the public engagement that stakeholder partnership to be able
23:00to reduce crime in the fear of crime it is very critical
23:03to the work that we do in the country now is this
23:07initiative only within the walls of the police station
23:12or also when the officers are out on duty on patrol
23:15with customer service because it could be all well and good when you enter into
23:20the station and they greeted in a certain way because the way in which
23:23they were trained but when you on patrol you're on the beat
23:26and you have to interact with many persons maybe under the influence who
23:30just may be ignorant different personalities does that kick
23:34in as well or is that also used for officers who
23:37are on the beat on patrol yes it is for officers on the beat as well
23:41i saw your program yesterday and i saw the woman police outside in western
23:45division good customer service straightforward
23:49frank her face had a smile she was well attired and everything
23:52and she delivered good customer service she informed you she advised you she
23:56shared information where you're ignorant about
23:58she told you what you're going to get your fixed penalty for
24:01and so the customer service even know what you've recognized because i heard
24:05your comment yesterday that the officer so even on the beat
24:10we expect that same thing now if it is that the police
24:14are in hot pursuit of something else we don't expect the public
24:18to expect an officer very well one to make you understand
24:23right no problem you have to say that because sometimes
24:26people really believe that the officers have to do the most extreme
24:32in a life or death situation and it's like come on that's come if if
24:37if you were in the shoes of the officer and you're in that
24:41situation there's either your life or the other person's
24:43you're going to be like so sir or ma'am listen to this right i need you to put
24:47down the gun because this is not something that you
24:49need to do at this point in time or the person is shooting at you
24:52so the officer's life is at risk and other person's life is at risk if the
24:56officer goes to go with that level of customer service
24:58in relation to that situation so depending on the incident and the
25:02situation the officer would be able to adapt according
25:05but of course as you said we don't want the public to go ahead go
25:08run away with the idea that you know you're going to be carrying on at a
25:12rate outside there and expecting the officer always to be you know
25:16self-control is important um your image and
25:19how you carry yourself as a police officer to the public it's important
25:23and that strong um presence we still want that
25:27i think towards a person as well even to the civilians i'll say that as well how
25:30you carry yourself and how you conduct yourself is also
25:34important you have a call on the line let's take that call hello good evening
25:38hello hi good evening sir
25:42yeah i'm not hearing you on the phone you're hearing me
25:46yeah yes you can go ahead ma'am first i'd like to commend the officer
25:52for being um truthful and for saying that um
25:58that they are wrong in the treatment and they're trying their best
26:02also
26:10your advent it says that um you know we've been getting a lot of
26:16complaints of saying good people and officers answering and they haven't
26:19been addressed on them in such a way and and and officers come on and they
26:24kind of tend to push everything underneath african and
26:27that has caused a lot of delay over the years
26:31let's go to see that uh if you come into one-to-one with the public
26:36and admitting them on certain days that you know you're
26:39young times you know and so on uh next thing to do is that um
26:44the discrepancy thing you're talking about
26:47does it have any you have any um idea concerning
26:50the american gonzales the community center
26:55in gonzales i guess i'll be meeting down soon
26:59i've never heard anything or the term
27:03okay we will find that out and you may be able to do that
27:08them phone and then speak i think to announce the people in here to come out
27:12with and you know and kind of thing that's our
27:15idea
27:19now he spoke about the complaints and it's not being addressed when prisons
27:24have issues with the ttps and he's obviously
27:26commending your way you're seeing that you're lapsing in
27:30sitting areas but able to be truthful with it and find
27:35ways to make it better yeah and that is a plus and if i mention
27:39it to you and the honesty is what prisons look for
27:42and we are happy that the public is seeing our efforts
27:45and our transparency and so this is one of the things that we want to show the
27:50public that you know you can trust the police
27:53you know we are here working with you and work with us
27:56and we will get there you know we will enhance the time one step at a time
28:00sometimes we have to take some leaps and bounds
28:02in relation to the tongue meetings for the spain division they have been having
28:05their tongue meetings throughout so it may not be in a
28:09particular station district all the time so belmont
28:12but the port of spain division as well as all other divisions throughout
28:17tinder and tobago we have been having our tongue meetings
28:20and so you can look forward to the flyers on our facebook page
28:24when the tongue meeting is in your area beautiful we take a break and when we
28:28come back we'll take some calls and further discussions about
28:31the said initiative when it comes to public
28:35relations because it's a part of that and of course the service
28:39that we need from the ttps we'll be back
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29:21they said that vaping is safer than smoking cigarettes
29:25they said it has no health risks they even said that it's just
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29:51you
30:01and we are back here's another look at what the ttps is doing when it comes to
30:05customer service throughout Trinidad and Tobago let's take a look
30:17we see in two open star bottles we could safely assume that you were
30:23drinking which is an offense under the motor vehicle
30:26road traffic section 70
30:31right so be a little more mindful okay sir
30:35have a good night
30:41i am
30:47also so we observe that as you're driving
30:53on the government road where other persons are driving
30:57your tires are very much
31:01defective i know that because i see new wires coming up mind me why i am
31:08not a vehicle inspector that i can say for
31:12sure but i am telling you they are right
31:16okay
31:20what happens here
31:40i sure these days are the only time you drive the car like
31:45right
32:05in addition to all of that are you aware that the
32:15yes
32:34so the authorization to drive on the nation's roadway
32:39has expired you understand that that's an offense not have
32:44violation that is a traffic offense
32:50i'm sorry to have you all here for so long
33:05we often you we often hear the excuse that i'm pointing time was covid
33:12and since covid i i i catch my own foot yet
33:17now whilst i appreciate all those things i empathize with you all i
33:24sympathize with you however you cannot drive on the nation's road
33:31with an expired driver's permit it is an offense
33:35right it's not an arrestable offense you're not at this point point in time
33:40you're not arrested but i have to remain discreet
33:44i'm hoping eventually that will change because not too much are you all outside
33:47here and covid has expired you are expired
33:50since 2020 to all the expires in 2021
33:56you're rocking up course and you are about to be
34:00i understand enough
34:04is
34:09you have to stop driving because the driver with no insurance
34:14they get an accident outside here you have nothing to
34:18compensate me in these procedures they have
34:21nothing to sell the cell phones because it depends on the insurance to
34:26assist you with whatever financial liability you might have and you don't
34:31have that luxury
34:34right so i'll take your information i hope you
34:40and what documents i have to summon to take court right
34:49i will definitely be checking how much you all have
34:53to pay for the government you can look at yourself when you go
34:56on the on the licensing website you're putting your data first
35:02you're putting your driver's permit number and you could see
35:06for yourself how much points you have and when i check further you can see how
35:11much you actually owe the licensing authority you can pay
35:15online or you can put it in the post and pay for it
35:19wow wbc i have to be very wary when i'm driving in the western division because
35:25listen that young lady was very stern yes she was well informed
35:32yes she is and also was guiding the persons who were breaking the law that
35:37is correct so what what i like about a woman police
35:40and how she conducted her traffic exercise together with other
35:44officers is that she took the time to explain to
35:47them where they went wrong and she identified
35:51what area of law that they would have breached
35:55okay um what i also like about her is that when they were given her excuses
36:00which we do get on the road we know that it happens and so um
36:06yes we do 2021 2022 you can't say covered anymore no but i still can't
36:11believe it's 2022 his permit is expired and we're in
36:152024 though yes well remember there was a time when
36:18when there was um like the ministry of
36:22transport had given you know quite a leeway for persons because of the
36:26backlog and all of that right so we really got a lot of excuses
36:29in relation to that um so you're driving on the road you're
36:34getting a motor vehicle accident there's no compensation either way
36:38you're driving on the road this is the rainy season you just had hurricane yes
36:45and storm alert right and your and your tires
36:49if your entire is smooth so you can get in an accident so that you are driving a
36:54vehicle and right now i heard quite a couple
36:58traffic violations there i'm not too sure if he would have gotten all of that
37:02because well for one he doesn't have um a valid driver's permit but if that
37:07driver did in fact have a driver a valid driver's permit he probably
37:10would have lost all his emerit points in that one
37:14incident but in this case he his insurance wasn't up to date he had
37:19expired driver's permit the vehicle had defective um issues with
37:24the tire the mirror yes was missing the inspection obviously because he didn't
37:30go and get an inspection because there's no sticker that's what
37:33the lichen he couldn't beat that because the sticker wasn't even there
37:37right so even if you did and it happened let's say yesterday
37:41it's it's still not helping you really like no correct it's more than just one
37:47you know it's a really good example for the members of the public to see
37:52how different um traffic violations and persons driving on the roadway and how
37:56people you know take it for granted so when
37:59you are driving on the road yourself you don't know what is the
38:02circumstance with that driver and if you get in a motor vehicle accident with
38:05that driver who's driving that kind of vehicle
38:08you have no redress really so in terms of insurance inspector
38:12what are you rating her out of 10 i think she was well
38:16um she was well knowledgeable i like her energy in terms of how she
38:23spoke because she knew she was being recorded certainly
38:26um some of the words and some of the things were a tad little you know
38:29the sarcasm was there yeah you have to be careful with that
38:33but you don't know how people will see that so sometimes somebody might just
38:37another officer might have said less um but she went
38:41in detail and in doing so she relayed that this is an excuse that you're
38:46giving me so that anybody hearing would understand
38:50so she was she added some more okay which you know
38:53yeah something unnecessary something i found out today before we go to break
38:57that i think i will bring to the public's attention is that because
39:01of the reckless driving and the accidents that
39:05are taking place more and more of these accidents happening and the
39:09material for the vehicles are increasing your
39:13insurance has now increased across the board
39:17everyone today paid my insurance and i'm like what is happening
39:21did i do something wrong to find out they had to increase it
39:25so you have to be very careful on the nation's roads because
39:30it is putting many people one the most important thing someone's life
39:34and then the expense of your insurance has now increased
39:38so something that you needed to know if you didn't know you know now
39:42we take a break when we come back we'll continue with more
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40:38no son no
40:55um
40:59so
41:22and we are back and you can give us a call at 623-1711 extension 1992 1993
41:28and 1997 we have a call on the line let's head to the phone lines
41:31hello good evening
41:34hello hello good evening are you hearing me yes we are hearing you mom
41:39okay good evening to the panel good evening
41:42it's so great to see you know this customer service you know
41:46especially in regard to the one law policy because
41:50so many times people have been complaining how you go
41:54often they send you here they send you there so it's
41:57really great but i am also concerned about when they outside because some
42:03people have a feeling that they could do the police what they want come up in
42:06their face tell them this tell them that and i hope they don't feel now because
42:10of customer relationship that they must
42:13continue to do that because i mean you know they shouldn't be doing that
42:16because i have gone to police station and i got
42:19good customer you know but sometimes a lot of people complain so i'm
42:23happy to see something like that has taken place now but
42:26still people must not feel because of that
42:30they could continue to treat police police how they want
42:33come up in the face to tell them and all sorts of thing i hope to know
42:37that they cannot continue to do this so all the best and have a blessed weekend
42:42all of you thank you very much thank you so much what are your thoughts on that
42:45thank you very much ma'am so yes so if it is a police officer experiences
42:51that the law provides for that and the person
42:54can be charged so spitting it's assault
42:59of course and nasty yeah so yeah so you think that you're not but it is an
43:04assault and somebody can be charged insultive
43:07language still on the books somebody can be charged language
43:10obscene language the annoyance of persons is a criminal offense
43:14um so an officer is engaging in arresting someone
43:18and you are preventing the officer from executing his or her duty
43:22you can be charged for that as well so i like the point that the caller made in
43:26relation to persons not thinking that they can just you know
43:29be confrontational and do what you want with the police because we are still
43:33police officers still law abiding and will utilize the full extent of the law
43:38when we acquire it we are required to now
43:42with this initiative here that we are seeing being pushed more and more on the
43:46website the TTPS website on social media even here right
43:50now the conversation still is that it's
43:53almost like the TTPS is becoming a bit soft
43:56do you agree with that because of you know how people perceive the officers to
44:00be and they found in the past they were more aggressive and sometimes
44:04they they used to do things um outside the
44:08code of ethics when it comes to being an officer but is
44:12it that is a true balance or as the public
44:15some of the people in the public are seeing it as the TTPS is being a bit
44:19soft now in the approach to crime so the TTPS is
44:23not being soft or softer in our approach to crime
44:26we have to adapt as the world changes and so you find that now persons
44:33emotional intelligence is critical today and so where before persons were not
44:38paying attention to people's emotion and how they felt
44:41we know as an organization have to do that
44:44because it determines the feedback and the outcome of what
44:48you know we expected in relation to crime and criminality
44:52so if it is that um you say something to me and it is offensive or it
44:57it robs me the wrong way I'm really not going to come
45:01to you and so the way in which I approach you and the way that I speak to
45:05you even with parenting long time and
45:09parenting nowadays is totally different because the
45:13society has changed and so the organization has also changed to adapt
45:18to that you will appreciate that within the
45:20organization we have several sections branches unit and department
45:25that are equipped to deal with every and anything yes
45:28you know the TTPS it's like the parents to
45:31the citizens yes it may some people be like what are they not parents no
45:36because you all are there to oversee that we don't
45:41I don't want to say do anything wrong but to stay in line and then check and
45:46that's what parents do yes and also informing that you know when you do
45:50something wrong you'll be penalized for that and that is
45:54what happens in the real world for the young ones who
45:56are watching it's not just your parents that you have to listen to until you're
46:0018 you have the laws that you have to listen
46:02to until you leave this earth whenever God is ready for you to leave this earth
46:07and if we can't even abide by those things of the laws of
46:10your home because we have rules and laws at home
46:14that's right and that's what happens at the foundation yes
46:17when we come out and persons like myself and others
46:21know because I'm being transparent yes yes and I appreciate that
46:26I mean a lot of times I make an excuse or two
46:29so Whitney let me ask you now so have you at any point in time had any
46:34experience where you had to show another side of you to a police officer maybe
46:39yes all right let me hear that I did because the officer I guess didn't like
46:44that I didn't give him a blight when I say a blight to come in the next
46:48lane okay and I just was like no okay and I
46:52didn't say no like that but I was driving so I
46:54prevented him from switching the lane right
46:56and he put on the lights and the siren and
47:00came behind me well you know obviously when you hear that you have to pull it
47:03right he came out the car and he's like mom you see I was passing here
47:07and you don't know what I have to go to and you just didn't want me to cross
47:10I'm like so this is why you stopped me right because yeah but you don't know if
47:15it's an emergency I'm like the siren would have been on
47:17right so you're trying to say that you don't know what he said
47:21this was years ago but something stupidness he said and
47:24then I said you know you're acting very ignorant so what you're trying to say
47:29that I acting stupid I said no you're acting ignorant right I said it's
47:35kind of similar he said that is not the truth you don't know the true definition
47:39of ignorant I said spell ignorant for me let's start
47:42I G mom just go away and that was it but you
47:46wasn't easy yourself but yes so you've got a level of
47:50customer service there with me that was years ago though that was yeah but it's a
47:54good example like I was 19 my dad was very upset because I tell
47:57my parents everything okay but he said you know
48:00it's the law and he's very strict when it comes to
48:04laws and even though he was acting in that way he said you know I just
48:07had a man said well he's a yes sir yes ma'am okay no
48:11problem he doesn't like conflict in any way but I
48:16just felt like just because you're driving a police
48:18vehicle and just because you're a police officer
48:20and the way in which he carried the way in which he behaved
48:23was just so you know ignorant so you have given us this side now give us
48:28another story about a good experience that you had
48:31with oh gosh well Belmont police station
48:34it's amazing when you're in Belmont police station
48:38just the way in which they interact when you come in they even if an officer is
48:42there and you acknowledge you say good evening or good night
48:45and they will respond and especially if you're just there they will ask you know
48:49what you came here for what you're looking for what is
48:51the the issue that you may have I have no issues with any
48:56person well officer officers in the Belmont police I'll
49:00acknowledge them other instances that was negative but
49:03that one station for sure I don't know if it has changed I didn't
49:07I don't I don't pass by to say how things were at the station today
49:11so we know it's only if something happens you know that I need the
49:14assistance that they are really there and they're
49:18more helpful to me with my experience okay good with
49:21them so they're very warm yeah so you see so we got two examples
49:25out of you one that wasn't so good many years ago years ago and then one
49:29that war with Belmont was more recent yes so we have we have instances like
49:34that that like you mentioned because it's real
49:36actually happened where an officer would have been a little
49:41excessive in the authority that he has and if it is that he did not utilize the
49:45siren and so because he has an emergency
49:48you cannot presume that a driver knows that you have an emergency
49:51right no we know what the law says in relation to the use of the siren and
49:54the swivel light as police officers right so it's nothing that we want to
49:58abuse but still the officer as you you engage
50:02the officer after a while he realized that listen
50:05in himself he probably was taking this a little too far and then
50:08dropped it in himself based on what you're seeing right so
50:11um that level of customer service is not what we're expecting
50:16right um because if it is that an officer wants to engage
50:19a driver then you need to be you know you can
50:23take another type of approach right so i'm going on all that you have said to
50:27and your side of the story yes right so you take another type of approach
50:32in ensuring that the driver gets what he or she wants to relay
50:37in relation to a marked police vehicle and driving along the road where the
50:41case may be because i'm not too sure if he got what
50:44he really wanted to say because of the approach
50:46yeah he was just upset that i didn't give him the opportunity to cross over
50:50but one balancing point though i can't say who the officer was but they gave me
50:54a nice little blind warning to go and get my inspection
50:58sticker updated and i didn't stick i went immediately that was the same day
51:01no no this was another time this was i've been
51:05being john january yeah they had a roadblock and he saw me and he said
51:10oh must be on the tape okay you're supposed to know better
51:14so yeah i took care of that and i tried my best because i said
51:18i'm not going to stand up here and pretend that i don't yeah it's in
51:22certain situations and sometimes it happens yeah the
51:24unfortunate time the unfortunate thing sometimes is when
51:28the police recognize that someone has done some kind of infraction
51:33they expect the police to always give a blight
51:36and because the police have given so many lies over the years
51:41we find that the society that there is a decay because you just drive it because
51:45they figure the police is not going to give you a fixed penalty notice
51:49right so now that we see officers out there and i myself
51:52haven't been on the beat already have had members of the public sit to me and
51:57issue a fixed penalty notice if i'm getting
52:00commissioned oh you know because i'm all right doing a fixed penalty yes and
52:06you know he put the driver had an attitude
52:09so we do get the experiences out there and as police officers
52:13our responsibility is to be professional
52:17our responsibility is to exercise self-control
52:21and to always have that level of pride in everything that we do
52:25we have to take a break and when we come back we will wrap things up we'll be
52:28back
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53:57so
54:02all right inspector lewis any other comments you would like to make
54:06this is the opportunity to do so to the public all right
54:09see the document that we spoke of today it does not only deal with the external
54:15customers but it also looks at the internal
54:19customers so that we as police officers and the
54:22service that we give to ourselves within the organization
54:25is also something that is going to be monitored and evaluated
54:29so that yes okay well that's good because then
54:33when everyone is happy and pleased in the environment that they're in
54:37you'll be able to give better service to the public yes because it takes a lot of
54:41time from a police officer to be going and following up on this thing and get
54:44advanced within the organization and different departments
54:47in seeking your own welfare and so once the service there
54:51is enhanced it will cause the time of the officer now to be
54:55directed to something else his mind will be more free and they're able to
54:58give because emotionally mentally and everything
55:01they're better in a better frame of mind so this is
55:03something that we also want the public to know which includes police officers
55:08that in this plan in this policy is not just the external
55:11that the executive is looking
55:19as well so this is important to note because
55:23what i'm seeing there is that it's not just
55:26seeking the interests of the citizens which are human beings but many times i
55:32always mention on the show that we fail to realize
55:34that members of the ttps are also human beings as well
55:37and they're faced with a lot of personal issues and
55:41as you said internal issues yes where they may work yes
55:44and so um that is one of the things that we really want
55:47we really want officers to embrace it we know that customer service is
55:53nothing new it is how it has existed since time
55:56immemorial as you mentioned we changed from a police force
56:00to the police service and so service and delivery of service has been changing
56:05and so the organization is adapting to that change to make sure
56:09that we bridge that gap between the community
56:13and the police style will change with time because every what decade or so
56:23people change so you have to change with the time
56:26and that's what the ttps is definitely trying to do here
56:29anything else you'd like to mention before we wrap things up um it's always
56:32a pleasure to share information with the public
56:35and so the chennai tobago police service really appreciate the opportunity
56:40we want your feedback to be truthful and honest
56:43and as fair as possible in delivering that feedback
56:46so that when the officer when we get that information
56:50it is real and it is honest because we don't want to
56:54take too much time trying to figure out if this is a vendetta that you have
56:58against someone or if you're being malicious the idea
57:01behind this is that we are able to really treat with whatever problem that
57:05we do have and be able to better the situation
57:09we'd like to thank you so much to the inspector michelle
57:12lewis and she's the public information officer of the ttps for being here we
57:17appreciate you and continue the great work that you're
57:20trying to do all you can do is try and listen to the public and you will do
57:23the same thing with the relationship better all right we get ready for news
57:27coming up next at 7 p.m get ready for that we'll be back next
57:30week monday god's fair like tnt og member bpo and just
57:34and have god in your life no matter what
57:51we're out
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