- 10 hours ago
Customer Wars - Season 8 Episode 15 - Supermarket Showdown
Category
🎥
Short filmTranscript
00:10I spent $40 on that food.
00:13I just spit out the drink on the food.
00:18You know, so I need to cancel this letter by service.
00:25Get out of here!
00:26Go forward! Go forward!
00:31Get the out!
00:37Oh, he messed up!
00:41That cop is a bad .
00:45You're a piece of .
00:47Hey, hey, hey!
00:48Shut your mouth!
00:49I will murder you!
00:52If you do that one more time, I will end you!
00:56Customer complaints are at an all-time high.
00:59You sons of bitches!
01:01Putting workers on the defensive.
01:04And with labor shortages, supply chain woes, and a 40% rise in violent retail crime,
01:12it's an all-out battle at the checkout.
01:18The customer is always right.
01:21Holy cow.
01:21It's just plain wrong.
01:23I am a customer!
01:24I'm a customer too, Becky!
01:30Food delivery apps are expected to generate over $200 billion worldwide by the year 2030,
01:36according to one industry news source.
01:39But despite the format's massive and ever-growing popularity,
01:43one recent survey of on-demand delivery customers found 9 out of 10 respondents say
01:49they've experienced a food delivery gone awry,
01:51thanks to occasional hitches in the process,
01:55like missing items,
02:04insufficient packaging,
02:09or longer-than-expected waits.
02:15What's going on here?
02:17Your driver got arrested.
02:18And then there are issues...
02:21that appear to defy simple explanation.
02:26Hi.
02:27In California...
02:29Hi.
02:29A woman approaches a food delivery driver after she claims she tracked him on the delivery app
02:35driving past her location with her order,
02:37then parking in front of a business...
02:39for over 20 minutes.
02:43So you're like sitting here eating my order.
02:46Yeah.
02:47I spent $40 on that food,
02:50and your location had an update,
02:52and we were confused,
02:52so we came and you're sitting...
02:54I just called my, uh,
02:56my...
02:57but I just speed up the drink on the...
03:02on the food,
03:04you know,
03:04so I need to cancel this driver.
03:07According to the customer,
03:09she tried three times to reach the company she ordered from,
03:12and the driver,
03:13but got no answer.
03:15But you could, like, call us or text us,
03:17and it was like 20 minutes of you just sitting in front of this location,
03:21and we tried calling you.
03:23I know your phone rings and you get it.
03:24If you would have called us and said,
03:25hey, I spilt it,
03:27we would have said okay.
03:28Then on the way to intercept the driver,
03:30her order was apparently cancelled.
03:32I just have to the, uh,
03:35service right now.
03:36So I didn't notice the call.
03:39The driver claims the reason he missed her call
03:42is because he was notifying the company of the spill.
03:45We spend a lot of money.
03:46We spend, like, $40, you know?
03:48Yeah, you can...
03:48Yeah, you can gather refund.
03:50No worries.
03:51You can gather refund.
03:52But it is a worry, though.
03:54So the drink is spilled on your seat over there?
03:56Yes, I...
03:57I show you a picture, so...
03:59The drink looks open like you're drinking some.
04:01There's plenty of drink left in there.
04:02Look, just, uh...
04:04Just a freak.
04:05Just a freak of cough.
04:07Look.
04:08Freak.
04:09Okay.
04:10Yeah, sorry about that.
04:11The customer apparently finds the driver's explanation
04:14less than satisfying.
04:16Okay, because you look like you're enjoying it.
04:17Like, it's really good.
04:18And I know a lot of people will get the food
04:20and then they just want to eat it.
04:22So they kind of, like, cancel the order, you know?
04:25But...
04:25If you are...
04:26You know, very common.
04:27Because sometimes food is spewed.
04:31Yeah, for sure.
04:31I understand a thousand percent.
04:33It's just hard to believe when you have, like, the sauce on your face
04:36and the cup is still, like, full right there.
04:39In the end, there's nothing much the customer can do
04:41except complain to the company.
04:43Yeah, it's canceled.
04:44It canceled on me already.
04:46It canceled on me when we were already on our way over here.
04:48Um...
04:49Yeah.
04:49Yeah, that's very unfortunate.
04:53And she has issued a refund by the food delivery service.
04:56Yeah.
04:56Look.
04:57Great.
04:58Okay.
04:59Yeah, I thought about that.
05:01While errors are inevitable, resolving them in a timely manner,
05:05especially for customers who are waiting for food,
05:08is the best way to prevent anyone...
05:10We spend a lot of money.
05:11We spend, like, $40, you know?
05:13...from going hungry.
05:14It's just hard to believe when you have, like, the sauce on your face.
05:24Businesses that sell alcohol, whether to go, like in a store,
05:27or in-house, like at a bar or restaurant,
05:30walk a fine line balancing customer service with legal responsibility.
05:37Because in most states, it's against the law for an establishment
05:40to serve alcohol to any customer who appears obviously intoxicated.
05:47And while cutting these patrons off is usually enough to bring the matter to a close,
05:52there are times when an intoxicated customer's behavior...
06:00...requires reinforcements.
06:02Damn.
06:04Grab your stuff.
06:05Grab your stuff.
06:05Don't ever touch that.
06:06That's not yours?
06:07What do you have?
06:08Grab your stuff.
06:09They want you to leave.
06:10Grab your stuff, first of all.
06:11In Florida...
06:12Call my lawyer.
06:13...police are called to a beachside establishment
06:15about an intoxicated man sitting at the bar.
06:18Okay, so what reason, because you are sitting at a bar at a restaurant,
06:24that you have the right to receive service?
06:27Do you want him to leave?
06:28Yes.
06:29You're so .
06:31Okay, we're just time to go.
06:33According to police reports, the customer was causing a disturbance in throwing items
06:37in the bar.
06:38And when management asked him to leave, he refused.
06:44You're young, and you have no idea what family you're .
06:49I see if I care.
06:52That's assault.
06:54No, that's assault.
06:56Let's go.
06:56No, that's not assault.
06:57That's assault.
06:58No, it's not assault.
06:59Why not?
07:00State of Florida, that's not assault.
07:02Outside, the two officers asked the customer to call a rideshare so he can get home safely.
07:07Okay, go ahead and call your .
07:09Oh, so now it's okay for me just to off?
07:14Yeah, they won't refuse service to you, man.
07:16They have a right to do that.
07:18They have a right to do that.
07:20Yeah, they have a right to be .
07:22As soon as my lawyer shows up.
07:26That's just-
07:26No idea who I am.
07:27Okay, well, I can tell you-
07:29I'm just back in town.
07:31I'm .
07:32Private chef.
07:33I am .
07:35Listen-
07:36Private chef.
07:36The man's name dropping fails to impress the officers.
07:39All your .
07:40I have no idea who my family is.
07:42I don't care who your family is.
07:44That's- that's your problem.
07:45You should.
07:46It doesn't bother me.
07:47Oh, the one that built this entire town?
07:50The family angle doesn't seem to work either.
07:52So what's your plan?
07:54I'm gonna stand here until my lawyer shows up, and then we're gonna fix this town, because you cops are
08:02.
08:04Sorry, you feel that way.
08:05You're just close to you.
08:06The officers patiently brush aside the insults as they wait for him to call a ride.
08:10You're a little too intoxicated to leave here by yourself.
08:13Yeah, I'm-
08:13So you're gonna get a-
08:14And give the man multiple chances to help himself.
08:17So you have a .
08:19Yeah.
08:20Did I not say that?
08:21Well, that's why I'm trying to confirm it.
08:22I don't care about you.
08:24You're the piece of .
08:26Okay, that's-
08:27This guy right here?
08:28You're nice, man.
08:29I'm gonna ruin your life.
08:31Instead, he continues with his barrage of insults and apparent threats.
08:35I will absolutely ruin your life.
08:40No, he's just realized that I'm the .
08:43Me and the .
08:45We're gonna kill you.
08:48Excuse me?
08:50That is a-
08:51Metaphorically.
08:52Sorry.
08:53Metaphorically.
08:54Get your on the way before you end up in cuffs tonight.
08:56I'll call him.
08:58All right.
08:59Just cause-
09:03I'm fine.
09:05We'll figure this out.
09:07I know where I work.
09:08Though it takes some doing-
09:10Okay, is your on the way?
09:11Yes.
09:12Okay.
09:12It is.
09:12And a lot more patience.
09:14I don't care.
09:15Here.
09:16Well, I don't want to pick it off.
09:17I don't know.
09:18I'll call out.
09:19Whatever.
09:19The female officer is eventually able to check the man's phone to confirm that a rideshare
09:25is indeed on its way.
09:26That cuck is a bad cuck.
09:29But that doesn't prevent him from continuing to make this bad situation worse.
09:33You're a piece of s**t.
09:35Hey, hey, hey.
09:36Shut your s**t mouth.
09:37All right.
09:38I will s**t murder you.
09:42I will.
09:45I will.
09:46You ain't gonna f*****.
09:46Me and the f*****...
09:47We're gonna f***** kill you.
09:51Excuse me?
09:53That...
09:54Mentorically...
09:56Sorry.
09:56Mentorically.
09:57In Florida, a pair of officers removing an intoxicated man from a bar
10:02Get your shit on the way before you end up in his cuffs tonight
10:05Are trying to ensure he gets home safely
10:08You're a piece of shit
10:10Hey, hey, hey
10:11Shut your fucking mouth
10:12I will fucking murder you
10:15But his continued insults escalate into threats
10:18If you do that one more time, okay, I'm happy to be buried
10:22I will fucking end you
10:25You know
10:26One more time
10:27You know me
10:28I don't know you one more time
10:29You don't know me
10:30You have three minutes until your fuck gets here
10:32So please stop
10:33He doesn't know me
10:35You are fucking garbage
10:38Though the rideshare appears to be just minutes away
10:41The officers finally decide that enough is enough
10:44Put your hands behind you, Scott
10:46I will
10:51Will I take him to my car?
10:53According to police reports, the man is arrested
11:04He is charged with disorderly intoxication and trespassing in an occupied structure
11:10This is absolute insanity and you know it
11:14I'm sorry you feel that way, Mr.
11:16He pleads guilty to both counts and is given six months probation
11:27Hopefully this customer learned a lesson about overindulgence
11:30Why everything, why?
11:34Why everything, why?
11:36You gave me so many times to fuck up
11:41And I gave you so many times to fuck up
11:45And eventually understands that without the extreme patience exhibited by both officers
11:50I will
11:51I will
11:52I will
11:52I will
11:52I will
11:52I will
12:12The United States is not the only country that has seen a surge in retail crime in the past five
12:18years
12:22According to one survey from a U.K. retail trade association
12:26There are tens of thousands of incidents every day
12:47And while it's generally advised not to get physical with would-be thieves
12:53Sometimes one's emotions overtake common sense
13:01In England, a supermarket employee accuses a woman of shoplifting at a grocery store
13:10And after a brief struggle
13:12Get your hat
13:13Oh my God
13:15And fuck
13:16Get out
13:17The employee suddenly strikes in her direction with a whip-like object
13:24Possibly the handles ripped from her back
13:28Oh my God
13:29Get out
13:31Oh my God
13:33That's the store
13:33I'm fucking the police
13:35And unfortunately, that's just the beginning
13:38He's like a pig, baby
13:39This is not
13:40Get out
13:40Get out
13:41Get out
13:41Get out
13:41Get out
13:41Get out
13:46Get out
13:47Get out
13:48In England
13:48Get your hat
13:49When a customer refuses to show an employee the contents of her purse
13:53Oh my God
13:54Get out
13:55Get out
13:55He strikes towards her with what appears to be the handles of her ripped bag
14:00I'm fucking the police
14:01He's like a pig, baby
14:03Get out
14:03Get out
14:05What are you doing?
14:07Enter your back
14:07I'm fucking the thing
14:08The woman appears unable to get past the employee to leave the store
14:12Enter your back
14:14I'm kidding, girl
14:14I'm kidding, girl
14:16I'm kidding, girl
14:17I'm kidding, girl
14:17I'm kidding, girl
14:17I have to hear you
14:18You can't leave the shop now
14:19You have to wait on the bus
14:21No, I'm in
14:22Wait
14:23You're just assaulting me
14:25Go for it, yeah
14:25Who in the hell do you think you are
14:28Getting accustomed to your shop
14:29You're not
14:30I'm a f***
14:31Yeah, I am accustomed to my
14:32This is not your first time
14:33How many of you are coming in?
14:35How many of you are coming in?
14:36How many of you are coming in?
14:36I need this
14:37I need this
14:38You're not saying you're talking to me
14:39I'm so stupid
14:40I need this
14:42I need this
14:43Seemingly without proof of missing merchandise
14:45The man claims the woman has stolen from the store before
14:53Another customer in a black shirt appears to offer the woman some advice
14:57You still don't hit people, that's assault
15:00I'm an assault
15:02Hello, hi
15:03I've just been assaulted by a man
15:04But she opts to call the police instead
15:06She's rinsed my handbag and hit me
15:09You hit me, yeah
15:10Your staff will be just in pain, aren't you?
15:13Though even as she makes her case over the phone
15:16The store employee offers his own
15:18I'll catch you in the show
15:21Remember, you put too many sauce in your back
15:24I'll catch you, I'll kick you out
15:26You don't shoot people
15:28What's your name?
15:30F***
15:30Oh
15:39The woman leaves the scene
15:41In a short while later, police officers arrive
15:45And appear to speak with the employee involved in the conflict
15:50According to a police spokesperson
15:52Nothing is officially reported stolen
15:54Put too many sauce in your bag
15:57And no arrests have been made
15:59You're not in that shop, ain't it though?
16:02I'll catch you in the shop
16:04It's unknown if there were any repercussions for the employee
16:07Where in the hell do you think you are
16:10Getting the customer in the shop?
16:12But this shocking incident is a reminder
16:14That no suspicion of stolen goods
16:17Or even proof thereof
16:18Could ever justify violence like this
16:22Get off of me!
16:24What are you doing?
16:30Most airline travelers rely heavily on devices
16:33Like tablets, phones, and computers
16:36To get them through journeys
16:37But the lithium-ion batteries powering these devices
16:41Have been known to catch fire when overheated
16:44In fact, according to the FAA
16:46There has been a 388% surge in lithium battery fires on aircraft
16:52Since 2015
16:54And while most airlines now ban them in checked luggage
16:57They do allow passengers to carry them on board
17:01Where any malfunction may be quickly detected
17:04But sometimes
17:06That's not fast enough
17:08As passengers experienced on this flight in California
17:23A flight attendant directs passengers to leave their belongings behind
17:27During an emergency evacuation
17:29Due to a reported fire on board
17:37According to news reports
17:40A lithium-ion battery from a laptop
17:42Inside a passenger's carry-on bag
17:44Ignited during boarding
17:47That's okay
17:48You still have to evacuate
17:49That one's worse
17:50That one's worse
17:51Cheering, cheering, cheering, cheering
17:53Come on!
17:53Leave your f***ing back!
17:56But some reports also suggest
17:58That several passengers' refusal to go without their things
18:01Is creating panic
18:03How did you not get the f***ing out?
18:07Listen, we're back on the back
18:13On a California runway
18:18Flight crew are attempting to evacuate a plane cabin
18:21After a laptop battery in a carry-on bag has caught fire
18:28But some passengers appear unwilling to leave without their bags
18:39Despite orders from the crew
18:41And panic from other jammed passengers
18:55One passenger seems to be trying to get something out of an overhead compartment
19:09Finally, the bottleneck appears to start clearing up
19:12As passengers begin to slowly move down the aisle
19:18The bag with the laptop is quickly removed by crew members
19:21According to a statement released by the airline
19:27All passengers make it off the plane
19:29However, three people suffer minor injuries during the evacuation
19:33According to the fire department
19:38And while luckily, the situation didn't turn to total catastrophe
19:43That's okay, you still have to evacuate
19:45Remember, in an emergency like this
19:48Anything other than following the crew's orders to the letter
19:51Is simply not acceptable
20:02For some that work in retail
20:04Customers can become like family
20:12As this young boy did with this employee
20:15After he attended a kid's workshop
20:17At this local home improvement store
20:21And for others, the customer literally is family
20:25At a superstore in North Carolina
20:47According to the person filming
20:49This young man's grandmother
20:50Who's working behind the counter
20:52Bought him this megaphone for his birthday
20:54No better way to use it
20:57Than to honor his Gigi
20:58On her own special day
21:02A moment of employee appreciation
21:11That makes everyone's day
Comments