Emotional Disappointment When Employees Leave Abruptly

Richard Blank

Brand-Forward Leadership podcast. Episode 7. Filling Your Sales Needs with Richard Blank   Our 30 to 45-min podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY. Our audiences are not newbies. They're ready for their next phase of massive growth! Gerry Foster Branding, CEO and Brand-Forward Leadership podcast host, Gerry Foster has been in the strategic branding field for over 30 years. He's helped over 100,000 small businesses in 600 different industries with their branding. He has been podcasting for three years and has been on more than 200 podcast and media guest appearances. Your host, Gerry Foster, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. Brand Forward Leadership Podcast has accepted Richard Blank's    Episode 7 of the Brand-Forward Leadership podcast, titled "Filling Your Sales Needs with Costa Rica's Call Center," features an insightful conversation between host Gerry Foster and Richard Blank, the CEO and founder of Costa Rica's Call Center. The episode highlights how businesses can leverage nearshore Business Process Outsourcing (BPO), telemarketing, and bilingual customer care teams to effectively meet their sales goals and expand their market presence.  Nearshore Outsourcing Advantage: Exploring why Costa Rica has become a premier destination for business outsourcing due to its highly educated, bilingual, and culturally aligned workforce. Overcoming Telemarketing Stereotypes: Destigmatizing call centers by emphasizing high-quality training, empathy, and positive customer experiences. The Entrepreneurial Journey: Richard Blank shares his personal story of relocating from Philadelphia to Costa Rica at age 27 to build a state-of-the-art telemarketing facility  https://youtu.be/kkOsASOJNMs

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00:00But what upsets me most is if you've been with me for years and you and I started strong and

00:07we're having a great run, all of a sudden I don't get a two weeks notice, which is a surprise

00:12to my client.

00:12I got to find somebody quick. You could have at least walked into my office and said, Richard, just want

00:17to let you know this has been wonderful.

00:19I appreciate everything. I don't need for you to kiss my butt. I didn't ask for that or a swan

00:23song.

00:24But my goodness gracious, after 12 pizzas, me promoting you, training you, you just can't even say goodbye.

00:32And so that's the sort of thing that disappoints me.

00:37And I've had people walk into my office and look at my eye and give me a handshake.

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