00:00But no, no, no. They earned their stripes. And during COVID, there were times where people I expected to step
00:06up to the plate that disappointed me so. And some freshmen or people that were just amazing agents showed me
00:12character and resilience. And so they became promoted.
00:17But no, there's about a 10 to 15 to one supervisor to agent ratio. And amongst those agents, I find
00:24team leads because they are capable of being molded and guided into being future supervisors.
00:31And so a little bit, I will delegate a report, a training, a coaching session, maybe help me write a
00:37script so they can dabble in what it would be like to be an executive and to see what sort
00:42of feedback and work that they do.
00:44And it's done on merit, because I love promoting males, females, any age, you could be brand new first day
00:52or been with me for 10 years.
00:54But if you have the certain skill set that I'm looking for, I will put as much wind as I
00:58can in your sales and see how quickly I can promote you.
