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On October 15, 2025 Christ Health Center CEO Robert Record Spoke on a panel for an event held at UAB hosted by the Heersink Office of Access & Engagement Hispanic and Latin American Faculty Association:

Described as: "How can Birmingham’s health care leaders work together to break down barriers and improve community health? That’s the central question behind Better Health Outcomes for All: Community Conversations, a panel discussion and reception on October 15 that brings together leaders from across the city to share ideas, experiences, and strategies for lasting change.

The event will highlight perspectives from organizations meeting community needs in unique ways, from student-run free clinics to providers offering no-cost dental and vision care. Attendees will hear about what’s working, what challenges remain, and how collaboration can open new pathways toward healthier lives for everyone.

Panelists and organizations involved included administrative staff from local community health clinics: Cooper Green Mercy Health Services, Equal Access Birmingham, Cahaba Valley Health Care, Alabama Regional Medical Services.

An understated theme of the discussion was providing healthcare options for undocumented migrants and illegal aliens. And it's really true, a major component of Christ Health's clientel may be this segment.

I share my experience as a patient / customer visiting Christ Health's Birmingham, Alabama Woodlawn clinic in 2019. Born in raised in this area, I felt out of place, in the crowded & packed main waiting area I observed STANDING ROOM ONLY, 90% Spanish speakers and Latinos (20-30 people) during my several minute wait. I believe many of these individuals were undocumented migrants or Illegals. Despite being a community resident & native, my own healthcare later suffered, I believe, due to the volume & quota of these types of customers they are rapidly running through these facilities at $100 a visit. I was placed on hold for 15 minutes while awaiting a referral for an MRI later, someone then hung up the phone on Christ Health's end of the line.

run-down of issues:
-Received no measurable level of service in my visit.
-charged same amount ($110) to see a doctor (MD) as a nurse (NP) ("UPCODING").
-Christ Health is partners with Ascension / St. Vincent's Hospital, it looks like Christ Health either decided to ignore my injury or were ordered to ignore my injury to protect the reputations and million dollar salaries of the "professionals" involved.
-MD refused to give me a referral for mri, broken bone showed up in ct he claimed to have reviewed in detail (SEE RECORDS IN VIDEOS).
-Billed $50 for hemoglobin blood test and electrocardiogram I never received (services not rendered) ("PHANTOM BILLING") (taking money from people who have nothing is obscene).
-Nurse wrote in her report she suspected "psych etiology" (WRONG - broken skull bone is visible in the images (SEE MRI - CT - XRAY)).
Transcript
00:00All right, as always, you can go to YouTube channel My Medical Nightmare and see 40 plus
00:07hours video on everything that happened to me.
00:10All right, back on October 15th, 2025, Christ Health Center CEO, Dr. Robert Record, MD,
00:19spoke publicly and was part of a panel hosted by UAB.
00:23This event was entitled Better Health Outcomes for All Community Conversations.
00:28The University of Alabama at Birmingham website describes this.
00:34How can Birmingham, Alabama's health care leaders work together to break down barriers
00:39and improve community health?
00:42That's the central question behind the panel discussion and reception that brings together
00:48leaders from across the city to share ideas, experiences, and strategies for lasting change.
00:54We'll highlight perspectives from organizations meeting community needs in unique ways.
01:01Attendees will hear about what's working, what challenges remain, and how collaboration can
01:06open new pathways toward healthier lives for everyone.
01:10Others on the panel included administrative staff from a number of local community health
01:16clinics, Alabama Regional Medical Services, Cabo Valley Health Care, Equal Access, Birmingham.
01:23As you continue to read about this event, you'll quickly become aware that the major
01:30theme of the discussion was somewhat understated.
01:35The conversation is hosted by the Hearsink Office of Access and Engagement, Hispanic and
01:41Latin American Faculty Association.
01:44And it was pretty obvious that this discussion was a major supportive effort to undocumented
01:52migrants and illegal aliens seeking health care treatment in the Birmingham, Alabama area.
02:00UAB recently under fire because of their DEI diversity, equity, and inclusion practices.
02:09When I see CEO Robert Record's name up here in Christ Health Center, it makes me absolutely
02:17cringe because of my own experience dealing with this doctor and his medical practice as
02:26a former patient and customer.
02:28And I'll go into my own issues in just a little bit.
02:32I look at discussions like this in a way.
02:35I feel that people like Robert Record are thumbing their nose at the laws in this country.
02:44There's a procedure for entering the United States.
02:49Many of the individuals that these health providers serve, they choose to disrespect the
02:56the traditions and the customs of our country.
03:00They find themselves here.
03:03There's a massive and growing industry that's developed that serves these people.
03:10Meanwhile, while they put their efforts behind serving the undocumented migrant community,
03:17people like me who were born, raised, and lived in the Birmingham, Alabama area are denied
03:25health care because they go for the low-hanging fruit, these easy in-and-out, $100 pop exams.
03:36And bad doctors have a preference to this clientele because, after all, illegal immigrants don't
03:43use English as a first language.
03:46So they can't communicate well and probably will not complain or make that much of a fuss when
03:54they get less than adequate service.
03:57As a patient and customer at both the Chalkville, Old Springville Road, and Woodlawn locations,
04:05I'll tell you what I saw during my visits in 2019.
04:10I initially thought that I had gone into the wrong clinic because standing in the waiting
04:17area, and it was standing room only, overfilled, and I listened and I looked around, and I
04:25thought I was in Mexico.
04:26Yeah, as I mentioned in some other videos, very few words of English could be heard spoken
04:31here.
04:32Probably around 30 or 40 patients and their families waiting here.
04:37It became very obvious to me after a few minutes that the people here were quite possibly undocumented
04:46migrants and illegal aliens.
04:50Yeah, I had never seen anything like that going to a health provider in the Birmingham, Alabama
04:56area.
04:57Yeah, and another thing that occurred to me is how unsafe and dangerous this entire situation
05:05was.
05:06Robert Record and some of these other yahoos that make a lot of money accepting these types
05:14of customers and patients, but that's all they care about is the profits.
05:20As we saw in January in Minneapolis, Minnesota, the lives and safety of any person in this establishment
05:30could have been put at risk and danger because there is now an aggressive push in the United
05:39States by ICE to seek out and apprehend those that have crossed the borders illegally.
05:49My rundown of issues with Christ Health Center, Birmingham, Alabama.
05:52I believe I received no measurable level of service in my visit.
05:58I was charged the same amount of money, $110 to see the doctor and MD as the nurse, a nurse
06:07practitioner.
06:09Other medical practices around Birmingham, I paid roughly half of that price.
06:16Christ Health is partners with Ascension, St. Vincent's Hospital, and it looks like either
06:22Christ Health decided to ignore my injury or were ordered to ignore my injury, and I believe
06:29this is to protect the reputations and million-dollar salaries of the, quote, professionals, unquote,
06:36involved.
06:37I also believe it may have been patient-dupped, and that's a violation of EMTALA, E-M-T-A-L
06:43-A,
06:43in the course of my seeking treatment.
06:45I was a self-paid patient.
06:47I had no insurance, and I could provide no stated source of income.
06:52Dr. Terry Daniel Smith, MD, outright refused to grant me a referral for an MRI.
06:59Just a few days later, I got that MRI.
07:02I had to pay cash out of pocket, and broken bone surrounded by infection shows up in that
07:09scan.
07:09Broken bone also shows up in the CT scan.
07:14He claims in his notes in my medical chart to have reviewed in detail.
07:19I was billed $50 for a hemoglobin blood test and electrocardiogram I never received.
07:26And yeah, I think taking money from people who don't have anything, such as myself, is obscene.
07:33Nurse Musgraves wrote in her report that she suspected psych etiology to explain my symptomology.
07:40And this is absolutely wrong.
07:42Broken skull bone is visible in the MRI, CT, and X-ray that I've had done.
07:48Nurse practitioner Anna Musgraves agreed to give a referral when I secured my MRI.
07:55So I had to go out and find another medical practice with the equipment who could do the scan.
08:03I was given three avenues of financial assistance to pursue, and all three of these led to dead ends.
08:10I did not qualify.
08:13This is for Ascension Access to Care, Cooper Green Hospital, and UAB Hospital in Birmingham, Alabama.
08:20After I paid $500 cash out of pocket for an MRI at American Health Imaging in downtown Birmingham on the
08:29south side,
08:30the diagnostic center staff told me that they needed a medical referral.
08:37I informed them to call Christ Health Center in Woodlawn.
08:41They were put on hold 15 minutes, and then someone, we don't know who, at Christ Health Center hung up
08:49the telephone.
08:50They backed out on giving that referral.
08:52I believe somebody didn't want me to get this MRI scan because it would show the truth of an injury
08:59that I was told I did not have.
09:01A medical doctor I had no interaction with, also strangely edited, and signed off on my records and chart days
09:11following that visit.
09:13This was shortly after I lodged my first official complaint for lack of service from Christ Health.
09:20This doctor was Beverly Vanderpool.
09:25I put all my records from this visit in several hours' worth of video on YouTube channel, My Medical Nightmare.
09:33You can go there and see my side of this story.
09:37Deborah Pickens also tells me that a letter with a statement was going to be put in the mail to
09:45me after that August 2023 meeting.
09:48And what I can say is I have not yet received this promised letter one year later.
09:56They know my address, too, because they sent me those bills for those medical services that weren't performed on me.
10:02So people out there looking at health care options in the Birmingham, Alabama area, please take my experience to heart.
10:10And I would advise that you look elsewhere when seeking medical treatment from a doctor or a nurse.
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