00:00All right, as always, you can go to YouTube channel My Medical Nightmare and see 40 plus
00:07hours video on everything that happened to me.
00:10All right, medical billing company R1RCM will be taken private in an $8.9 billion deal announced
00:20in August 2024.
00:22Reportedly, Towerbrook Capital Partners and Clayton, Dublier, and Rice will acquire the
00:30healthcare technology company.
00:33The Utah-based company provides services for billing and revenue collection to hospitals,
00:38physician groups, and other healthcare organizations.
00:42Among them, Ascension deals expected to close by the end of this year.
00:47Ascension, a non-profit Catholic health system, is R1's largest client and biggest shareholder
00:54through an investment fund with private equity firm Towerbrook Capital Partners.
01:00I was a patient at Ascension's St. Vincent's East Hospital in Birmingham, Alabama.
01:05R1 handled the bill regarding my visit in 2019.
01:10I experienced medical fraud and negligence in my situation, unresolved, outstanding as of
01:18September 2024.
01:21All right, so if you're out there and you're thinking about healthcare treatment, doctors,
01:26nurses, and hospitals in the Birmingham area, I will suggest you visit the website indeed.com.
01:35There you will find many reviews of employees of businesses and companies.
01:44Just type in the hospital or medical network that you frequent, and you may be surprised
01:51at what you see.
01:531,100 reviews of R1RCM own indeed.
01:59Quite a few of these are negative or critical.
02:02A formerly employed medical records H-I-M analyst in Salt Lake City, Utah, in March 13th of this
02:12year, 2024, writes,
02:14High expectations and an exclusive culture.
02:19They add,
02:21Working in medical records during COVID, I watched policies and processes change.
02:27My local hospital team were our clients, and unfortunately, we were treated as less than.
02:36I learned valuable inside information about how hospitals are run.
02:42It did not take me long before I recognized that morally, I could not support practices that
02:50are contrary to my personal beliefs.
02:54A currently employed registrar based in Orem, Utah, writes on March 2nd, 2024,
03:04Consistent boring work made worse every day.
03:09Generally, this job is pretty consistent in terms of schedule and workload, where you can
03:15expect to be fairly busy for the duration of your shift, and the shifts are consistent.
03:21But the company is awful.
03:24They consistently introduce new elements that make the work more difficult for patients,
03:31registrars, and clinical staff alike.
03:35They recently introduced a remote team based out of India, which inputs patient data into hospital
03:43systems, leaving their team out of the process almost entirely.
03:49As a result, all of our metrics have tanked, and we're consistently locked out of accounts
03:56by that team as they take upwards of 30 minutes to complete a single patient.
04:04There's far more to this job than meets the eye, and it's made much worse by a meddling C-suite
04:12that seeks to justify their own existence via meaningless and onerous add-ons.
04:18A currently employed recovery specialist, who works remotely, writes on July 24th, 2024,
04:28company is running itself into the ground at record pace.
04:34They add, I've never seen a place plummet so far and fast.
04:40Been there for four years.
04:42They suddenly became overwhelmingly micromanaging overnight.
04:49Bonuses are gone.
04:51Overtime is gone.
04:53Both with no explanations.
04:57They are putting all of their focus on global teams and are actually actively firing the people
05:06that trained the offshore teams.
05:09People are suddenly given way more work outside of their job description with no extra pay.
05:18Everyone is making less money than they ever have and doing more work than ever.
05:25A formerly employed authorization coordinator in Tuscumbia, Alabama, writes on February 3rd, 2024,
05:35good management until you see beneath the mask.
05:41They add, worked for a hospital on campus, and our positions were contracted out to R1.
05:50Everything was sold as rainbows and sunshine in a WFH job.
05:58That's work from home.
05:59It was great until we learned that we would not only manage our own facility,
06:06but also others under the same umbrella, most in other states.
06:12Then only found out later that the other representatives they had assisting or training under us
06:20were made to replace us, and we had to apply for a different position within the company.
06:28Next review.
06:29A formerly employed physician advisor who works remotely writes on July 20th, 2023.
06:39Toxic team lead.
06:41They add, horrible place for a physician, micromanaging team lead of the physician advisory services,
06:50backed by equally horrible management.
06:53Poor communication skills.
06:55No work-life balance.
06:57Impossible-to-make production.
07:01And they make it impossible to make a bonus, which they promised during the interview.
07:07People are being fired, though they do excellent work and work very hard.
07:12People who have been with the company for years with no issues.
07:17People are quitting left and right, and the only reason is the toxic leadership.
07:24Lack of insight, and poor communication with unrealistic expectations.
07:31They lie to clients and promise what cannot be delivered.
07:37No tools to do your job.
07:40Completely immature responses to concerns filled with excuses,
07:46and no interest to listen and change processes for the good of the overall workflow.
07:54You've reached the Ascension System Office General Mailbox.
07:57After the tone, leave a detailed message, and someone will respond to your call.
08:02I'm trying to reach CEO Joseph Impicicicay, and he can contact me at that number,
08:11and I have a message that I would like to give to Ascension.
08:15Between 2018 and 2019, I was an emergency department patient
08:20at Ascension St. Vincent's East Hospital in Birmingham, Alabama.
08:25I believe I had broken my neck.
08:27I had an X-ray, two CT scans, and later an MRI looked at by Ascension St. Vincent's doctors.
08:35Each time they had told me I had no injuries in this area,
08:39I knew their diagnosis was an error as my condition worsened.
08:42The area became infected and infested with parasites by summer of 2019.
08:48I almost died.
08:50I obtained my medical records from your hospital along with the X-ray, CT, MRI imagery,
08:54and discovered the truth of my injury.
08:57I had broken bone in the underside of my skull in the area of the condylar canal and occipital condyle.
09:03How the doctors could admit such a large and serious injury over multiple hospital visits is inexcusable.
09:08I believe some element of organized corruption may exist in this hospital.
09:14I have compiled over 10 hours of video documentation on what happened to me on my YouTube channel.
09:21And the name of the channel is My Medical Nightmare.
09:24I believe I may have been a victim of patient dumping in the course of my seeking treatment,
09:31which is a violation of EMTALA, E-M-T-A-L-A.
09:34When I told medical staff associated with Ascension about my discovery that I had been misdiagnosed repeatedly,
09:42I was personally attacked and my psychological state was challenged.
09:46And this is reflected in medical records I obtained later.
09:50I could not obtain proper treatment or diagnosis for this injury
09:55because doctors and nurses that I would subsequently have encounters with
10:01would only entertain what the erroneous Ascension ER findings were.
10:06My mother, who was a nurse for 20 years,
10:09had the misfortune of working in an Ascension hospital
10:12when I questioned my MRR findings involving St. Vincent's Ambulatory Healthcare Network, LLC,
10:18and Dr. Michael Brandt Ruff, M.D., radiologist, in March 2019.
10:25My mother, who was a nurse for 20 years and worked in the Ascension hospital,
10:28she was terminated from her job there around the same time.
10:32And so this phone call,
10:34I challenge the misdiagnosis of Ascension St. Vincent's East Hospital, Birmingham, Alabama,
10:40and I challenge the policy of this hospital.
10:45And Mr. Impeachike, I think you need to look into this, please.
10:49Please listen to my message, look into what I'm saying,
10:51and you're free to contact me.
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