Medical biller R1 RCM announced in August, 2024 TowerBrook Capital Partners and Clayton, Dubilier & Rice (CD&R) would acquire the healthcare technology company in a deal that values it at $8.9 billion USD. TowerBrook and nonprofit hospital operator Ascension Health were the company’s largest shareholders. Ascension (19 states / 140 hospitals, 160000+ associates & 36000+ affiliated providers) is R1 RCM''s top client.
The Better Business Bureau website is a good place to look for inside information as to patient / customer experiences with companies like R1 RCM. Surprisingly, there are many reviews here by employees who report compensation issues within company:
- A complaint posted 11/17/2022 reads: "I was promised in writing a $1000 sign on bonus after three months of employment. My first day of work was on March 7th, 2022. I still have not received my $1000 bonus. I have asked multiple times for this payment and have not gotten any resolution. As of today it is November 17, 2022, and I am still currently with the company. I wish to be paid my $1000. At the end of March 2022 R1 RCM took over."
- Another employee complainant in 2023 writes they availed of a scheme to have them work through lunch breaks and do overtime and be compensated with credits that could be redeemed on online retailer Amazon. The credits were not automatically tallied and sent to the employees, who had to get them through their bosses and supervisors. After accumulating a significant number of such credits this employee says they were denied their credits after working overtime and skipping lunches.
- I read 2 other reviews which describe patients / customers (or releatives) of R1 RCM trying to recoup sums of around $2,500 USD and getting drawn into a process of phone tag that lasted 9 months. This, following being DOUBLE CHARGED for services.
In another video I shared a bill I received from R1 RCM Medical Financial Solutions PO BOX 42008 Phoenix AZ (Arizona) 85080-2008 USA for $2,185, stemming from a 4/22/19 ER visit at Saint Vincent East's Hospital (Ascension), Birmingham, Alabama. I would like the bill collector to see who they are collecting money for and for what reasons. I was misdiagnosed this visit, told I had no injury in the CT scans of my head and cervical neck regions (analysis was provided by Doctor Julian Patrick Druhan). I later obtained my records and found in the images that I had broken the underside of my skull, contrary to what I was told. I was later billed the above amount.
I may have been "patient dumped" in the course of my seeking treatment (a violation of EMTALA). When I told medical staff associated with Ascension about my discovery, I was personally attacked and my psychological state challenged, this is reflected in medical records I obtained later.
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