00:00All right, as always, you can go to YouTube channel My Medical Nightmare and see 40 plus
00:07hours video on everything that happened to me.
00:10All right, medical billing company R1RCM will be taken private in an $8.9 billion deal announced
00:20in August 2024.
00:22Reportedly, Towerbrook Capital Partners and Clayton, Dublier, and Rice will acquire the
00:30healthcare technology company.
00:33The Utah-based company provides services for billing and revenue collection to hospitals,
00:38physician groups, and other healthcare organizations.
00:42Among them, Ascension deals expected to close by the end of this year.
00:47Ascension, a non-profit Catholic health system, is R1's largest client and biggest shareholder
00:54through an investment fund with private equity firm Towerbrook Capital Partners.
01:00I was a patient at Ascension's St. Vincent's East Hospital in Birmingham, Alabama.
01:05R1 handled the bill regarding my visit in 2019.
01:10I experienced medical fraud and negligence in my situation, unresolved outstanding as of
01:18September 2024.
01:21All right, I recently did a video showing a sampling of employee reviews of R1RCM posted to the
01:32Indeed.com website.
01:34And the people that work for this company report a lot of problems and a lot of evidence of
01:41corruption.
01:42Another good website to check to get an inside first-hand account at customer and patient
01:50dealings with this company is the Better Business Bureau website.
01:55And there you will find that right off the bat, R1RCM posts a D minus business rating here.
02:06And one thing that I've never seen that is employee grievances that make their way into BBB
02:14filings are that some of these are actually written by employees of R1RCM who have issues working
02:24for this company.
02:25So here's an example from November 2022.
02:30They write, I was promised in writing a $1,000 sign-on bonus after three months of employment.
02:38My first day of work was on March 7, 2022.
02:42I still have not received my $1,000 bonus.
02:47I've asked multiple times for this payment and have not gotten any resolution.
02:52All right, so eight months and they write, they're still employed with the company.
02:58They haven't gotten their promised sign-on bonus.
03:03And looking at the concerns about R1RCM, this is a thing you'll see over and over again when
03:11it comes to the issue of money leaving the hands of R1RCM and either returning to the
03:20customers, the patients, the payers, the employees, there seems to be a many, many month waiting
03:29period on the order of close to a year or more.
03:33And we're talking huge amounts of money to average people out there.
03:39Here's another employee review.
03:42Again, curiously on the BBB website.
03:45They write, I was let go a week before Christmas, 2022, and was told R1RCM was parting ways with
03:53me.
03:53The team I was on under Ascension went through a transition to a new EMR.
03:59During the transition and after, R1 offered incentives for overtime.
04:03This included working through lunches, that is lunch breaks, to receive a $20 Amazon credit
04:10or a free lunch.
04:13And every two hours working overtime, the employees would receive $20 Amazon credit.
04:19And this employee told their supervisor they were saving up their Amazon credits for Christmas.
04:27But here's the kicker.
04:29The Amazon credits were not sent immediately to the employee, so they couldn't cash them
04:35in themselves before they went through the chain of command.
04:39This employee gets ready to use their Amazon credits, goes to the supervisor.
04:44The supervisor comes back and says they will not honor their accrued credits.
04:49All right, so here are a couple of horror stories from patient families, customer families,
04:56who have waited close to a year to get refunds on several thousand dollars from R1RCM.
05:03This complaint, written in June 2022, reads,
05:09My father, a disabled senior citizen, had to be transported by ambulance.
05:14Initially, his declined paying for the $2,556 for transportation to the hospital.
05:22I processed an appeal on behalf of my father, and the decision was reversed to pay for the trip.
05:31This person called, and they confirmed getting double charged by their personal credit card
05:37and never contacting this individual to start the reimbursement.
05:43I've tried to get reimbursed from the ambulance company since the appeal was approved back in November 2021.
05:50Called six times.
05:51No one should have to wait eight to nine months for reimbursement of $2,556.
05:57Here's a similar review complaint from 2023.
06:02They write,
06:03I stupidly overpaid them on a doctor's issue, and it took them close to a year to refund $2,400.
06:12I had to jump through hoops to provide them proof that my insurance company paid the bill,
06:18and they were paid by me twice.
06:21Or when R1RCM is an offshore billing company,
06:23both entities do not hold themselves to a professional standard
06:27and make promises they just cannot keep.
06:30Then when they are caught in a vicious circle of deceit,
06:32they come clean as an offshore company with no power to escalate resolution on your behalf.
06:38After nine months of madness with the concentric circles,
06:41I had to hire a lawyer who navigated to Vituity's president and general counsel.
06:47And then, and only then, was I able to reach a promise of resolution and a check in hand.
06:54So here's a sample of some of the concerns posted to the Better Business Bureau regarding R1RCM.
07:02And there's others up here.
07:04Please check this out before you do business or give your money to these people
07:08or any of their partners or team members that they work with.
07:14You've reached the Ascension System Office General Mailbox.
07:17After the tone, leave a detailed message, and someone will respond to your call.
07:25I'm trying to reach CEO Joseph Impechike, and he can contact me at that number.
07:31And I have a message that I would like to give to Ascension.
07:35Between 2018 and 2019, I was an emergency department patient at Ascension St. Vincent's East Hospital in Birmingham, Alabama.
07:44I believe I had broken my neck.
07:47I had an x-ray, two CT scans, and later an MRI looked at by Ascension St. Vincent's doctors.
07:54Each time they had told me I had no injuries in this area,
07:58I knew their diagnosis was an error as my condition worsened.
08:02The area became infected and infested with parasites by summer of 2019.
08:08I almost died.
08:09I obtained my medical records from your hospital along with the x-ray, CT, MRI imagery,
08:14and discovered the truth of my injury.
08:16I had broken bone in the underside of my skull in the area of the condylar canal and occipital condyle.
08:22How the doctors could admit such a large and serious injury over multiple hospital visits is inexcusable.
08:28I believe some element of organized corruption may exist in this hospital.
08:34I have compiled over 10 hours of video documentation on what happened to me on my YouTube channel.
08:41And the name of the channel is My Medical Nightmare.
08:44I believe I may have been a victim of patient dumping in the course of my seeking treatment,
08:50which is a violation of EMTALA, E-M-T-A-L-A.
08:53When I told medical staff associated with Ascension about my discovery that I had been misdiagnosed repeatedly,
09:01I was personally attacked and my psychological state was challenged.
09:06And this is reflected in medical records I obtained later.
09:10I could not obtain proper treatment or diagnosis for this injury
09:15because doctors and nurses that I would subsequently have encounters with
09:21would only entertain what the erroneous Ascension ER findings were.
09:26My mother, who was a nurse for 20 years,
09:29had the misfortune of working in an Ascension hospital
09:32when I questioned my MRR findings involving St. Vincent's Ambulatory Healthcare Network, LLC,
09:38and Dr. Michael Brandt Ruff, MD, radiologist, in March 2019.
09:45My mother, who was a nurse for 20 years and worked in the Ascension hospital,
09:48she was terminated from her job there around the same time.
09:52And so this phone call,
09:53I challenge the misdiagnosis of Ascension St. Vincent's East Hospital, Birmingham, Alabama,
10:00and I challenge the policy of this hospital.
10:04And Mr. BGK, I think you need to look into this, please.
10:08Please listen to my message, look into what I'm saying,
10:11and you're free to contact me.
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