New 2025 partner / customer reviews submitted to the Indeed.com website corroborate disturbing observations on the corporate management of Experity and progenitor companies DocuTAP & Practice Velocity.
The first review posted in June describes: "We have been using the system at our clinics for about 2 to 3 years and they are just getting worse. Patients complaining about Billing that we’ve asked Experity to handle things differently to which they tell us there’s no way to change how they operate. We can’t get any billing reports that makes sense. They seem indifferent to any complaints we have. as we remind them They work for us not the other way around. But not for much longer."
The next review from September posted by an IT Admin in Sioux Falls, SD relates: "Experity is primarily a remote company with a meeting-heavy culture, which slows down productivity. There are 3-4 all-hands meetings every month where everyone is expected to watch the CEO parade the latest buzzwords and hear HR policy updates."
Leadership has experienced high turnover, is generally reactive rather than proactive, and not receptive to criticism. Attempts have been made to improve learning and development opportunities, but have not been productive for highly skilled technical roles, instead focusing on skills for office workers and data entry positions.
Private equity's negative influence has been felt hard in the last three years. Prior to acquisition by GTCR in 2022, Experity had only experienced one layoff in 2018. Since then, layoffs have become cyclical, and even tenured, experienced coworkers have been let go."
My Own Troubles (AS A PATIENT & CUSTOMER) With Experity: I was a misdiagnosed patient who had an x-ray misread by Dr. Ana Maria Echenique M.D., who worked for Experity. My injury was a broken basilar skull / head trauma. I called Experity in early April, 2022 to have it possibly reread. "Marjorie" (Experity) had me give her access to my old medical images from the urgent care clinic AFC (American Family Care), with the understanding by me that it was going to be reread for me. I gave permission to get the records. I was told I would be called repeatedly. My calls were never returned. When I called back a week later I was told Experity management made a decision that reread request could not be honored. Possibly a HIPAA concern.
Following being told on April 5th that my misdiagnosed X-Ray records were going to be made available to Experity, HIPAA issues have now emerged as I am told Experity management have decided they will not honor my request to have the scan re-examined because I paid $175 in 2019, later learned I had a very serious broken skull head trauma / infection-based injury and I was told in the original scan (by doctors and nurses) that no injury appear.
00:00You can see roughly 60 hours of documentation on what happened to me, including all the MRI, all the CT, all the x-rays, the uploaded written doctor's reports, I have recorded telephone calls, YouTube channel, my medical nightmare.
00:21All right, update on the extremely shady business practices of the medical services provider, Xperity.
00:31According to their press release, Xperity was formed through the combination of Practice Velocity and DocuTap.
00:39It provides technology solutions to more than 5,700 urgent care practices across the United States.
00:46And what's interesting is that figure has been changed in their newer press releases after 2022.
00:56They now don't name the number of practices that they're involved with, but simply state over 50% of the U.S. urgent care market runs on Xperity solutions.
01:08So they do EMR and Practice Management, SAAS solutions, patient engagement technology, e-registration, overread services, employee portal for occupational medicine, referral management, revenue cycle management services, and analytics.
01:28Owned by GTCR since 2022, March.
01:32I found out about Xperity when I had an x-ray done at an American Family Care AFC Urgent Care Clinic in Birmingham, Alabama in 2019.
01:46That's Anna Maria, M-D-D-A-B-R.
01:50She wrote, no injuries appeared in the images.
01:53I got the images, and I'll put them in this video again, and you can see that I have a translucent anomaly beneath my skull in the area of the first, second vertebrae, about three or four inches in diameter here.
02:08I later found out I had broken the underside of my skull, and I almost died from this injury.
02:14Again, I was told no injury appeared.
02:16I called the number that appeared below this doctor's name in the urgent care medical records I obtained, and it led to this company, Xperity.
02:27I had a lot of problems dealing with Xperity.
02:31They are not responsible or accountable professionally, or they're not professional either.
02:37That's my experience.
02:39Their employees engage in social engineering tactics, as was in my case.
02:44They have a public relations department that regularly tries to float Xperity employees in various awards to boost their profile and give them social status and social proofing.
03:00Yeah, the profile of this company, extremely suspicious.
03:04You'll see here they advertise, meet us in Vegas, as in the gambling capital of the United States, Las Vegas, Nevada.
03:13Let's meet at the UCA annual convention, April 30 through May 4th at Caesars Palace booth, 301.
03:21Place your bets on Xperity.
03:23So here they associate themselves with luck or being winners at games of chance.
03:29Not something that you can afford if you're a patient looking for health care.
03:34You don't want these type of games being played with your well-being.
03:37All right, so if you're out there and you're thinking about health care treatment, doctors, nurses, and hospitals in the Birmingham area,
03:47I will suggest you visit the website Indeed.com.
03:52There you will find many reviews of employees of businesses and companies.
04:00Just type in the hospital or medical network that you frequent, and you may be surprised at what you see.
04:09Some new reviews out.
04:11Many partners and customers of Xperity have complained of problems using their services in the past.
04:18This review posted to Google is dated from June 2025.
04:24It looks like the situation has not improved.
04:28This reviewer writes,
04:30We have been using the system at our clinics for about two to three years, and they are just getting worse.
04:37Patients complaining about billing that we've asked Xperity to handle,
04:42things differently to which they tell us there's no way to change how they operate.
04:47We cannot get billing reports that make sense.
04:50They seem indifferent to any complaints we have.
04:52As we remind them, they work for us, not the other way around, but not for much longer.
04:58The next review went up on September 29, 2025, posted to Indeed.com.
05:07And there you can read the experiences of employees who worked inside Xperity.
05:13This was written by an IT administrator located in Sioux Falls, South Dakota.
05:21They write,
05:22Xperity is primarily a remote company with a meeting-heavy culture, which slows down productivity.
05:28There are three to four all-hands meetings every month where everyone is expected to watch the CEO parade the latest buzzwords and hear HR policy updates.
05:40They add leadership has experienced high turnover, is generally reactive rather than proactive, and not receptive to criticism.
05:52Attempts have been made to improve learning and development opportunities, but have not been productive for highly skilled technical roles,
06:00instead focusing on skills for office workers and data entry positions.
06:05Private equity's negative influence has been felt hard in the last three years.
06:11Prior to acquisition by GTCR in 2022, since then layoffs have become cyclical, and even tenured, experienced co-workers have been let go.
06:24Continuing, leadership has done almost nothing to organize the chaos and provide responsibility and accountability for owning and maintaining the SAAS systems, which Xperity sells.
06:37I wonder whether they will ever achieve stability in their product offerings.
06:42All right, so in my own case, April 2024, and my own issues were never resolved.
06:50I contacted the CEO of Xperity, you can go hear those phone calls at the video channel, Dr. David Stern, MD.
06:59The AFC, American Family Care Urgent Care Clinic, where I had the x-ray done, I tried to contact them with getting Xperity to make their errors right, and they reneged on that.
07:14They would not correct these issues.
07:16But interestingly, they know what happened to me, and I believe they still have a partnership with Xperity.
07:24So if you go to AFC Urgent Care and had a feeling you got a wrong diagnosis, I want to go back and look at your records also.
07:34I took my issues to the Alabama Board of Medical Examiners and filed complaints regarding these issues.
07:43They would not help me get this matter corrected.
07:46My complaints were thrown out.
07:48They're lazy.
07:49I found out a state of Alabama licensed medical doctor, Christopher Blake Thomas, MD, who is supposed to be supervising this x-ray in my examination by Nurse Kimberly Kelly.
08:03This doctor was answering the telephone at an AFC, American Family Care Urgent Care, using a false name, claiming he was an office manager, and not revealing the fact that he was, in fact, a doctor.
08:18If you're out there and you're looking into problems involving Xperity, please investigate further.
08:27They've apparently gotten away with many, many offenses and transgressions against multiple parties, clients, associates, etc.
Be the first to comment