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00:00250,000 pounds. It's an acorn which we want grown into a great oak tree.
00:08Lord Sugar's on the hunt for a brand new business partner.
00:12If you think this process is tough, it's just got a whole lot tougher.
00:16Over the next 12 weeks, you are out of your comfort zone.
00:20Ready to fight for his funding.
00:2318 aspiring entrepreneurs.
00:26Supply and demand, that's what this is about.
00:29I'm demanding the answers. You better bloody well supply them.
00:34On the table, a quarter-million-pound investment.
00:38And a 50-50 partnership with Britain's toughest backer.
00:43You haven't used any of your skills, any of your knowledge.
00:46Mistake on that, mistake on this, straight in the bin.
00:50Hey, Rich, come on. Let's go, mate.
00:52It's a deal worth battling for.
00:54Do not talk over me. I am talking, OK?
00:5718 candidates.
01:00Yes!
01:01Suggestions, out of the way.
01:02We're going to be explosive.
01:0412 testing weeks.
01:06I really don't know what to do.
01:07I messed up a bit, didn't I?
01:08Oh, my God.
01:09One life-changing opportunity.
01:12You're fired.
01:13You're fired.
01:14You're fired.
01:15This is a bad call on strategy.
01:16You're fired.
01:27Previously on The Apprentice...
01:29You're going to go and open up your own discount store.
01:31..the teams went north...
01:33We are Manchester's newest discount store.
01:36..as prices went south.
01:38Rock-bottom prices.
01:40Come on in.
01:41..at Scottshop...
01:42I want that stuff in there.
01:44Speak to me again.
01:45..sparks flew.
01:46I sold the most yesterday.
01:47You did yesterday, but this morning you didn't.
01:49Whatever, whatever.
01:50Yeah?
01:51Oh, my gosh.
01:52..but sales stalled.
01:54Do you want to come and look at our new discount store?
01:56No.
01:57Certainly, sir.
01:58On the other team...
01:59..does Jummy Dodgers go with washing powder?
02:02..for retailer Gary...
02:03You're making the manager very happy.
02:05..profits piled up.
02:078, 9, 10.
02:08We'll call it £11.
02:09..and in the boardroom, his store won the war.
02:13So, you made over £1,000 in the course of this exercise.
02:17Very good.
02:18..on the losing team...
02:20Yes, me and Scott bumped heads in the shop.
02:22..you said you smashed my face in.
02:24I didn't say that.
02:25..Scott pointed the finger.
02:26You're not here for serious business.
02:28That's...
02:29..you haven't seen my business plan.
02:30How dare you sit there and say that?
02:32I just...
02:33Right, OK.
02:34..and Sam was shown the door.
02:36The last time he was in this position,
02:38it was that close, Sam.
02:41You're fired.
02:44Thank you, Henry.
02:45He became the ninth casualty of the boardroom.
02:48Now, nine remain to fight for the chance to become...
02:52..Lord Sugar's business partner.
03:036am.
03:05Good morning.
03:08Lord Sugar would like you to meet him at the Museum of Childhood.
03:12The cars will be outside in 20 minutes.
03:18Guys, wait there!
03:1920 minutes, Museum of Childhood!
03:21We've got that winning fever.
03:22It's like a football team, isn't it?
03:24Winning breeds winning, doesn't it?
03:25Selina throws negativity into every single project we turn up on.
03:29And Scott, if you don't agree with something he says,
03:31he starts getting into a soak.
03:45You're gonna be PM again?
03:46No, it's just been horrendous.
03:50Throughout the test, there's a lot of people who...
03:52I've been good at one particular sort of thing.
03:55Joe, for example, is a very strong salesperson.
03:57But I think that there's other things that he hasn't proved yet.
04:01But then you're not a strong seller negotiator.
04:09The Museum of Childhood.
04:13Under one roof, Britain's largest collection of kids' things.
04:18Good morning.
04:28Good morning, Mr Sugar.
04:30Children's parties are a great industry.
04:33Believe it or not, over £2 billion a year is spent by parents putting on parties for children.
04:40And that's what this next task is all about.
04:43Party planning.
04:44I've lined up a client for each team.
04:47They're parents looking to hold a birthday party for their child.
04:51And what you need to do is to throw the birthday boy or girl a party to remember.
04:58Those clients have an initial budget of £2,000.
05:02The winning team is the team that makes the most amount of profit.
05:06Think carefully about this.
05:09Spend too little, you're going to put on a rubbish event.
05:12And the client will have the right to demand money back.
05:16Spend too much, you're not going to make much profit.
05:19Now, Selina, this is right up your alley.
05:23You do events, right?
05:25So you're going to be the project manager.
05:27Gary, you were the project manager last week.
05:30Yes, I'll check it.
05:31But I also understand that you want to start an events company.
05:35So I'm going to suggest that you are the project manager again.
05:38Now, Conexus, you haven't got the great track record for winning.
05:44To give you a little boost, Selina, your choice.
05:49Why don't you pick one of the people from that team to come over and help you?
05:53I would like to pick Richard.
05:57Richard, move over to this team.
06:04I'll see you back in the boardroom in a couple of days' time.
06:07Off you go.
06:12I think coming in to you guys, I can feel, like, loads more energy.
06:16Breath of fresh air.
06:17Richard, you are a breath of fresh air.
06:19I don't have children and I don't like them,
06:21but that's not to say that I'm not brilliant at putting on children's events.
06:24We're going to win.
06:25Definitely.
06:26Tomorrow, the teams will put on their parties.
06:30Today, a chance to meet the clients.
06:33What we're going to do is go in there and get information.
06:35That's how I always deal with clients at home.
06:37We go in, we do information gathering.
06:39The main focal point is I actually want to listen to them
06:41and let them tell us what their expectations are.
06:44I've worked in retail for the last six and a half years,
06:46but my business plan is all about creating events and entertainment.
06:49Now, whilst it might not specialise in children's party,
06:51the principle is still the same.
06:53For Gary, birthday boy Jamal.
06:56Good morning.
06:57How are you doing?
06:58I'm Yusuf.
06:59Holding the purse strings, parents Julie and Yusuf.
07:03Thanks ever so much for your time.
07:04You're welcome.
07:05And obviously it would be great just to hear a bit about yourselves
07:06and come up with some proposals for a great day.
07:09OK.
07:10Anything you're really into at the moment?
07:12Active stuff.
07:13Yeah, outdoors, activities.
07:14We'll see what we can do with them.
07:16And what some foods are you into?
07:18Burgers, don't you?
07:19Yeah.
07:20Man of my own heart.
07:21What sort of cake do you want, Jamal?
07:22Chocolate.
07:23Chocolate cake.
07:24Fantastic.
07:25I think Gary and his team have done very well.
07:27Clearly listened to what the client wants.
07:29Very good rapport with the family,
07:31which I think is very, very important.
07:33Is there any no-no's that you want us to avoid?
07:35I've got a nut allergy, so...
07:36A nut allergy?
07:37A very severe allergy.
07:38It's quite key.
07:39We need Julie to feel comfortable during the day.
07:42Yeah.
07:43Fantastic.
07:44Meeting their clients,
07:4613-year-old Nicole and Mum Melissa.
07:48Hello.
07:49Selina's team.
07:50Really, we're here to get some information
07:52so that we can prepare the best party for you.
07:54There's actually a lot of activities that we can do,
07:56maybe karaoke, possibly dance-off.
07:58We could also do a treasure hunt.
08:00That might be a little bit young for you.
08:01How do you feel about face painting or, like, a glam booth?
08:04Do you like dressing up in, like, fancy dress?
08:06Would you be interested in, like, fire breathers or stilt walkers?
08:09I've been a fire breather and circus girls performer
08:11for over ten years.
08:15Selina is so keen to get down to business
08:17and ask her questions and get answers
08:19that she actually was a little bit scary.
08:21So you went into, like, hair products and make-up?
08:24Uh...
08:25Quite strange for me to say someone's scary,
08:27but she's down there in your face asking lots of questions
08:30and I think a more gentle approach
08:32might have elicited the answers more quickly.
08:34Considering it's Nicole's party,
08:36not something too contrived, I suppose.
08:38I also think not too girly as well.
08:41I like sports.
08:42We could have some sporting activities.
08:44Yeah.
08:45Yeah.
08:46So, obviously, we're going to work within the budget,
08:47but then there's other things that may be out of budget
08:49that we can suggest.
08:51The parties have a starting price of £2,000.
08:54Do you want to give anything out at the end of the party?
08:56Any gifts to the guests?
08:58But teams can offer extras to try and up the spend.
09:01Normally, it's just your traditional party bags.
09:03Is it worth taking some contact details as well
09:05and then we run through some proposals
09:07and see what we can do to make it memorable?
09:09And we'll look forward to speaking with you soon.
09:11Thank you very much.
09:12OK. Pleasure.
09:13Selina thinks she asked all the right questions.
09:15She didn't miss a trick except one.
09:18Contact details.
09:20Take care.
09:21They want to upsell products to the clients.
09:23How are they going to get in touch with Melissa?
09:25That's a big mistake.
09:27Clients consulted.
09:29We've got zombie laser tag.
09:30The children could turn up and be like,
09:32ooh, zombies.
09:34Next, plan the perfect day.
09:36Listening to the client very strongly.
09:38I believe it's going to be outdoors activities.
09:40On hand, a brochure of party packages.
09:43Outdoor adventure.
09:45So that's a mixture of a climbing wall
09:47and a team game across a river.
09:49I actually was a ropes course instructor
09:51and actually it's team bonding as well.
09:53I do have a background in working at children's camps
09:55and if we've got to lead these activities in the morning,
09:57you're going to need a professional to do it
09:59and quite frankly, I am that professional.
10:01So overall, we're thinking of games and activities
10:03because she's sporty and she likes these kind of things.
10:05The mini Olympics, you know, if we get some hula hoops there,
10:07the bean bags, you do your relays.
10:09Myself and Scott would help them.
10:11I see you guys as being really strong on the games hosting side.
10:14Yeah, absolutely, yeah.
10:16I looked at it as how can I make the most profit.
10:19I would actually like to try and come in about five, six hundred quid.
10:22Because if you do that and you upsell, it's very hard to lose this task.
10:28My job is definitely make sure that I keep the reins on the creatives,
10:32like Selena, so she doesn't overspend.
10:35It will be integral to winning this task.
10:37Also on the agenda, the food and drink.
10:40I was thinking that afternoon tea, you know, she is a tomboy,
10:43but she's also quite a mature young lady.
10:45I'm your figures man, so I'm just going to tell you the facts.
10:47Barbecue food is tea.
10:50We won't be spending five hundred, so I'm leaning towards afternoon tea.
10:56Lunchtime.
10:58The teams divide.
11:00Half head off to find food and entertainment.
11:03Selena, she can't do fire breathing.
11:05First of all, does she have the tools?
11:06Can she just breathe any type of fire?
11:08Like, am I missing something?
11:09She can just put a match in her mouth and start breathing it?
11:12She'll just get a lighter, blah.
11:13Really?
11:14Really bad breath, yeah.
11:17The rest will road test potential parties.
11:21Three, two, one, go.
11:23Good, good, come on now.
11:24Planning a mini Olympics.
11:26Brett, Scott, and project manager, Selena.
11:30Our age group is 13 to 14 year old girls.
11:33Do you want to make sure that all of these games are going to appeal to them?
11:35You've got 90 minutes of activities,
11:37and in that time, I ain't going to make Olympic champion,
11:40but I want you to feel like Olympic champion by the time you finish.
11:43And that will be enough to make anyone's party.
11:45Me and you, let's do it.
11:46Let's go!
11:47My concern is this venue.
11:49It's an athletics arena.
11:51It's for sporty people.
11:52Now, Nicole is sporty, all right.
11:54What about her nine friends?
11:55So, just wanting to talk to you about the price.
11:58Cost of entry for ten kids, £195.
12:02We're hoping, if possibly, we could reduce the cost to around £140.
12:06£140?
12:07Yeah.
12:08That is asking for 25% off.
12:10How about we meet middle way, £169?
12:14That sounds fantastic.
12:15Shake on it?
12:16Indeed.
12:17Thank you very much.
12:18Essex.
12:19Essex.
12:20An outdoor adventure park.
12:21Come on, Gary.
12:22You can do it.
12:23Showing his project manager the ropes.
12:25Remember, keep your hands on the tyres.
12:27David.
12:28Come on, big man.
12:29This activity really fits the client's brief.
12:32He loves being outside.
12:33He loves activity.
12:34So far, so good.
12:36Next, to maximise profits.
12:39I qualified as a high ropes and low ropes instructor.
12:41Oh, very nice, yeah.
12:42Negotiate a knockdown price.
12:45So, you guys are happy to take on all of that sort of hosting, that energy, that drive?
12:52I would really be comfortable in using these facilities.
12:54You think so?
12:55Okay.
12:56The package price is £260.
12:58Given your experience, the best we could offer is £220.
13:02If I'm being honest, when I came here, I had a mind of 20% off the price, which would
13:06be £208.
13:07Would that be, could we accept £208 as 20%?
13:10£220.
13:11That's the very lowest that we could offer.
13:13Great.
13:14As Gary and David seal the deal, shopping for party supplies, Charlene and Joseph.
13:22David, in the morning, he was, like, pinpointing people that he thinks that needs to prove
13:27themselves, and one of those he mentioned was yourself.
13:29As far as I'm interested...
13:30What does he think he adds each week?
13:31Because I don't think he adds a great deal to defer.
13:34Time to price up extras.
13:36He wants to do party bags and put some nice T-shirts, so we need to get something to
13:39put in the party bag.
13:40To try and tempt the clients.
13:42These are quite cool.
13:43Ten bracelets, £5.50.
13:45What about those two glow sticks and then a pair of sunglasses?
13:48Hello, Gary.
13:49Hi, Joseph.
13:50So, the gift bag's right.
13:51Just to run through quickly what we've got.
13:53A glow stick necklace, a glow stick wristband and a pair of Hawaiian sunglasses with, like,
13:58some palm trees on.
13:59I'm just worried that I think they're quite tacky.
14:02If they're 11 years old, I think they'll get on board with them.
14:05What will be the price of that bag, mate?
14:06£6.50.
14:07Great, let's try and get £15 for a mate.
14:09I'd suggest I'd rather have nothing than done that.
14:12You know what items are in there.
14:13You give them the option.
14:14Tell them what's in them.
14:15You can tell them what's included and I reckon he will laugh.
14:17Give you a call back in the next couple of minutes.
14:19Cheers, mate.
14:20Central London.
14:22Richard.
14:23Nice to meet you, Richard.
14:24Hi, I'm Vana.
14:25A top restaurant.
14:26Which is the easiest to make out of this?
14:28I would say the macaroons.
14:30Sent by Selina to suss out afternoon tea.
14:33Oh, no!
14:35Vana and Richard.
14:37Wow, it's a lot harder than I thought.
14:41My thoughts are that this is going to be really complex.
14:44We would end up buying all the little cakes and maybe buying some scones made.
14:49We could pull off a barbecue cheaper.
14:54Yo, yo, yo!
14:55Hi, guys.
14:56How's it going?
14:57If we're going to win this...
14:59We can't do the afternoon tea.
15:00OK.
15:01So what's your suggestion?
15:03Let's go and spend very little money on a barbecue experience.
15:07Let's keep it simple.
15:09Keep it simple.
15:10OK.
15:11If we're going to do a barbecue, we can't do it cheap.
15:12We have to do a really nice one with all the nice little nibbly bits
15:15that make like a high-end barbecue.
15:17Bye-bye.
15:18Hi, Gary.
15:19How are you?
15:20How are you doing, Yousef?
15:21Negotiating extras for his team.
15:23I'd really like to provide all the children with some party bags.
15:27Gary.
15:28We're going to have glow sticks, wristbands, and we're going to even have, like,
15:31little sunglasses in there as well.
15:32We'll do the party bags at £15.
15:34I mean, what we can do is see if we can do a deal on the party bags if that's OK.
15:47I laughed as soon as the client came back and said they weren't going to pay £15 for the party bags.
15:52What was in them was absolute rubbish.
15:54I could do the party bags for £9 each, yeah?
15:58Yeah.
15:59Brilliant.
16:00Now, the client's agreed to pay £9 for them, but I can guarantee you tomorrow when he looks in that bag,
16:04he's not going to pay for them.
16:05We'd really like to provide all the children with some memorable personalised T-shirts.
16:10You're saying £17 for the T-shirts.
16:13Brilliant.
16:14Fantastic.
16:15Thanks ever so much for that, Yousef, and I look forward to a fantastic day tomorrow.
16:18On the other team...
16:19Possible upsell, isn't it?
16:20The party bags.
16:21Because Richard's saying £2 odd, but that's going to be you looking up.
16:25I don't want a cheap party bag.
16:27I think that's something that's quite important.
16:29Selena's also thinking of calling her client.
16:32Are we missing something?
16:34We don't have a number.
16:35Are you sure it's not on that piece of paper?
16:37Err...
16:38And it's not there.
16:39Are we supposed to get her number or something?
16:43I feel like I'm missing out on something here.
16:45I mean...
16:46There you are.
16:47Contact telephone number.
16:48Yeah, well, I mean, like, am I completely overlooking something?
16:49That's really bad.
16:50Hello?
16:51Hello!
16:52We're literally having a disaster because we can't find the client's number.
16:56Do you have any pieces of paper that has the client information on?
16:59Do you have the yellow pages?
17:01The yellow pages...
17:03If we don't have her number, we can't upsell anything.
17:06Oh, no.
17:07Surely not.
17:127.15.
17:13Party bags, talk to us.
17:15Buy them.
17:18One pack of those.
17:21With no way of contacting the client...
17:24The party bags is kind of a standard anyway,
17:26so I think we're just going to have to do it.
17:29Selena takes a punt.
17:31I'm thinking about a tenner per bag.
17:33Buying goods today without the certainty that that's what the client wants is a gamble.
17:39Maybe we can have something like a friendship band each.
17:41Bowery candles.
17:42Dice with the letters on.
17:43They're buying products, speculatively, in the hope that tomorrow, when they meet the client, somehow or other, they're going to be able to upsell.
17:51I don't know what this is, but I like the fact that it has flashing lights on it.
17:5480 pounds, thank you very much.
18:03And the balloon, thank you very much.
18:05Yeah, don't forget.
18:06Thank you, bye.
18:08Today's final job...
18:10Do we need pickles?
18:11I was thinking more just mayo, ketchup and mustard.
18:14..order tomorrow's food online.
18:17These are the tiny little compromises that equal winning.
18:21Across the hall...
18:22For the cake, we're going to go with the chocolate finger cake, yep.
18:25..requested by Charlene and Joseph's client...
18:28Does any chocolate spread not have nuts?
18:30..one chocolate cake with no nuts.
18:33Milk chocolate spread.
18:35These are nuts.
18:36Yeah, no, can't have that.
18:37Well, I've just found one and it doesn't say it contains nuts.
18:40The only thing it says is may contain nuts.
18:42I think just about everything these days say may contain.
18:45I think we're just going to have to get it.
18:47There you go.
18:48Right, well done, Charlene.
18:49Well done, Joseph.
18:50Good job, man.
18:51Super sub team.
18:53Hi, guys.
18:54We've got the gift items for the gift bags
18:56and we're looking at a cost price of about £10 per bag.
19:00Wow.
19:01You're breaking my heart.
19:03You're breaking my heart at that level.
19:05I'm really sorry, we have to go.
19:06£10 a party bag?
19:07I mean, are you serious?
19:09Like, what are we putting in there?
19:10Diamond rings.
19:11Thank you very much.
19:13Plan's in place.
19:14It's the Lee Valley Sports Centre, isn't it?
19:16Sports Centre, yeah.
19:17So basically, if there's any chance you can pass it on to the client, that would be fantastic.
19:20Thank you very much.
19:21Thank you so much.
19:22Tomorrow, party time.
19:298am.
19:30Everybody gets a pack of pens.
19:32Everybody gets one lip balm each.
19:34I think you guys are going to have to bring up the upsell.
19:37I'm going to mention it to her when I see her.
19:38I'm just going to apologise that we didn't get in touch with her yesterday.
19:41Brett, Scott and I will be doing some interactive games with them.
19:44So we're going to be keeping them entertained, getting that party vibe going.
19:46We need to prepare the cake.
19:47We need to prepare the food.
19:48We need to do all the decorations.
19:50There was one thing I need to pick up on.
19:52One regards to the cake, yeah.
19:53The chocolate spread say they may contain nuts.
19:56So you're going to have to let the mum know this morning.
19:58Good flag.
19:59Make sure that you tell her, because we don't want to obviously poison her or anything.
20:02Yeah.
20:039am.
20:05The teams divide.
20:07Just point something out to you here.
20:09Glasses and a glow stick.
20:11I don't know if the dad's even going to pay the full £9 fees.
20:14Yeah.
20:15So why don't we, rather than put them in the party bag,
20:17just hand them to them and then tie it straight around the neck.
20:20And then I've got no choice but to pay for it.
20:22Yeah.
20:23Because they've all used them.
20:24Like it.
20:26Hello, Super Sub team.
20:28We have another request.
20:29We'd like you guys to go to a party shop,
20:31get like some sticky jewels and write on Nicole's gift bag.
20:35Happy birthday, Nicole.
20:36We want hers to look extra special.
20:37Honestly, guys, if I was to ask you to do one thing,
20:40today is to stop spending money.
20:43I'm the one who's responsible for upselling this to the clients.
20:45I would feel more comfortable doing that if I'm confident in our product.
20:49OK, bye.
20:50Bye.
20:52If I kick off a big fuss now, this will be the last of it.
20:55Because then they won't go, oh, we should do this and we should do that.
20:59Yeah.
21:01Essex.
21:02Right, guys, just standing.
21:03There's a nice little arch we're here for, please.
21:05Starting point for Jamal's party.
21:08It's a welcome.
21:09Some people do call me Gary the Giraffe,
21:11because I'm a bit tall and a bit like that.
21:13Led by rope climbing expert David.
21:16One thing I'm also going to mention to you guys,
21:17I want to have as much fun as we can today as we possibly can.
21:19But I'll also stress as well that we have no running policy around here as well.
21:25A few rules before we start the game.
21:27You are not allowed to go round the back.
21:30You are not allowed to climb to the top.
21:32Go.
21:33Make sure you don't go all the way to the top Jamal.
21:37And I also need to point your attention to these gaps in the wood as well.
21:41Okay.
21:42It can be very dangerous if we get our fingers in there.
21:44Are you enjoying it so far?
21:46Yep.
21:47David and Gary are taking it very seriously.
21:49But so seriously, I think they've forgotten this as a party.
21:52Can I get you to slow down, please?
21:53Don't move anywhere.
21:55These kids, they want to have fun.
21:57They want to let loose.
21:58So it's nice and tight, but it's comfortable as well.
22:00Gary is a corporate man.
22:02And actually, it feels more like a corporate away day.
22:05Is it just possible to get the atmosphere going a little bit more?
22:07Yeah, yeah, sure.
22:08On a sports day, we'd sort of motivate them.
22:10Get them going.
22:11Right.
22:12It's been a bit flat.
22:13So what we're going to do now is a bit of a competition.
22:14My team against your team.
22:15Yeah.
22:16I just need to quickly go over a safety thing.
22:17Yeah.
22:18Gary.
22:21The Lee Valley.
22:23Arriving for Selena's Mini Olympics.
22:26Hi, better girl.
22:27How are you?
22:28Nicole and friends.
22:30We've got a fantastic day planned.
22:32How many of you guys here are sporty?
22:37OK, cool.
22:39In charge of fun and games, Scott and Brett.
22:44We're going to have a really good time.
22:46It's about dodgeball, having fun, just getting crazy, letting your hair down.
22:49I would like to say the same, but I let my hair down once upon a time and it went.
22:54On your marks, get set, go!
22:58This task, apart from the end goal of making profit, is customer satisfaction.
23:04There are two customers.
23:05Yeah!
23:06The birthday girl seems to be happy.
23:09The other one, perhaps the more important one in this instance, is the mother.
23:12Pull!
23:13That's it, go!
23:14Go, go, go!
23:15One, two!
23:16She has to feel she's getting value for money, and at the moment she's sitting on the fence.
23:20Run!
23:21Run, Nicole!
23:22Run, Nicole!
23:23Oh!
23:24Oh!
23:25Are you alright?
23:26Keep running!
23:27Happy birthday, me!
23:33South London.
23:34I think the most important thing for me is to get this cake done.
23:38Preparing for the arrival of the birthday girl, Richard...
23:42Shit!
23:44...and Varna.
23:46Have a little taste up.
23:47Oh, yeah.
23:48I smashed that kitchen out on my own.
23:50I'm more than happy to do that.
23:52OK.
23:54Good luck with my friend.
23:55Cake's in.
23:57Icing's made.
23:58Icing's in the fridge.
24:00Might put my feet up.
24:02What are we going to do about Selena's request to get the glitter for the party bags?
24:08Are we going to be...
24:09Um, that...
24:10We have no time.
24:11We have no time for that.
24:15For the other team, preparations are underway for a beach-themed afternoon.
24:21We've got sand.
24:22We've got grass.
24:23What more could they ask for?
24:24While Charlene and Joseph put the icing on the cake...
24:27Definitely chocolatey, Joe.
24:31Voila!
24:32At the road park...
24:33David!
24:34David!
24:35David!
24:36David!
24:37David and Gary...
24:38Finally make a splash.
24:40So, I think they're enjoying it anyway.
24:41Yeah.
24:42There's a couple of things really.
24:43Now, in the chocolate cake, there's a chocolate spread and it says it may contain nuts.
24:49There's the chocolate spread that we put in there.
24:51It's not Nutella, is it?
24:52It is, yeah.
24:53Nutella is nut-based chocolate.
24:54Give it away in the name a bit, doesn't it?
24:55Yeah, yeah, definitely.
24:56That type of thing would be a big risk for Julie.
24:59Gary, I think this is so serious that you need to phone your team and qualify what this spread is made of.
25:05Absolutely.
25:06So, that's why I wanted to check with a client because obviously...
25:08Well, the client doesn't know until you've qualified what is in the spread, whether it's traces of nuts or nut-based spread.
25:13Yeah.
25:14Oh.
25:15Joseph?
25:16Yeah.
25:17How you doing, mate?
25:18You all right?
25:19Yeah, good, mate.
25:20Yeah, we're nearly there with the cake nuts.
25:22There's no, like...
25:23There's only got a trace of nuts in there, isn't there?
25:25There's no actual nuts in there.
25:26It just said...
25:27May contain nuts.
25:28Nuts.
25:29And it's not...
25:30Is it not Nutella that you're using, is it?
25:32It's Cadbury milk chocolate spread.
25:34Uh, yeah.
25:35Okay, that's fine.
25:36Bye!
25:37Bye!
25:38Bye!
25:40Pleased to say we have not used any nuts.
25:42Anything like that.
25:43So, what we've done is we've done it purely with chocolate milk spread.
25:47It'd be great to see the packaging just to set our mind at this.
25:50Yeah.
25:51Because it's such a big issue for us.
25:561pm.
25:57Yeah!
25:58Party bus!
25:59To transport their guests...
26:01Wow, look at this!
26:02...to both teams...
26:04...a party bus.
26:06Party bus!
26:07Party bus!
26:08Party bus!
26:09Yep!
26:10...but you're still killing me!
26:11Yeah!
26:12Yeah!
26:13I must confess...
26:14I still believe!
26:15...I still believe!
26:16Got it, bro!
26:17Still believe!
26:18With me, baby!
26:19One more time!
26:20Yes!
26:21Yes!
26:22Yes!
26:27Right now, to get the party started.
26:30Has anyone seen these before?
26:31Yes!
26:32So get them like that, and you snap them like that together.
26:37You watch, when it turns pitch black later on and dark, your hands will all like glow up and you'll be like...
26:41Doosh, doosh, doosh, doosh, doosh.
26:44So maybe we can organise a bit of music just to get the atmosphere going a bit more.
26:49Yeah, David, we need to get the atmosphere going.
26:51Um, in, out, in, out, cheek it all about.
26:55Do you know that song?
26:56That's old.
26:57Um, would you put your left hand out.
27:01Go on then.
27:02You cup it around, you're going to pull it back and twist it around and go boom, boom, boom.
27:09Do you like that?
27:10No.
27:13South London.
27:15Party birds!
27:16Woo!
27:17Arriving for lunch.
27:19Do you want to pop all your bags and stuff up here?
27:21Nicole and friends.
27:22It's orange, elderflower and all of those sprays.
27:26But for Selena...
27:28Everything from our side is fine.
27:30A pressing issue.
27:31Party bags, did you guys go and get extra stuff?
27:33So we literally got here, scouted out the venue and we're now where we are now.
27:38We haven't stopped, so we just haven't...
27:40We haven't...
27:41We just haven't stopped.
27:42Yeah.
27:43Um...
27:44It's difficult to personalise gift bags and make them look really cool when you don't
27:47have any materials.
27:48The guys said they didn't have time to get it.
27:50It was very unlikely they were going to go and do it, because Richard didn't want to
27:53do it.
27:54At the beach...
27:55Let's get the party started, shall we boys?
27:57Time to eat.
27:58Who wants bacon?
27:59You want bacon, young man?
28:01Gary, could we just have a word and get that thing sorted out with the cake?
28:06But first, confirm no nuts on sight.
28:09Stuck outside, Mum Julie.
28:11The whole point of being a party planner is that you take the stress away.
28:15Gary explained there was a nut spread in the cake, which actually there wasn't a nut spread.
28:20You could just explain, Joseph, in terms of what we've used, yeah?
28:24Basically, on the back there, it says made contain nuts at the bottom.
28:28But I think that the message, because it was confused, has dented the client's confidence.
28:32If that's it, that's fine. It was just something that played on our minds.
28:36It was one of the key things that we mentioned.
28:39And so far, I think that's put a real dampener on the day for them.
28:434.30pm.
28:44One, two, three, four, five.
28:46For Nicole, an American-themed party.
28:49And then we go.
28:50But still, no burgers.
28:54I don't think I'm going to get out now.
28:56It's like, it's nearly five o'clock.
28:58Yeah.
28:59That's right, we're all right.
29:00Hang on, hang on, hang on.
29:02Hang on, what?
29:03Hang on, not done.
29:04OK, off, off, off, off.
29:05The thing about Richard is that he likes to be in control.
29:08Get the tomato sliced, the lettuce pulled out.
29:11Richard is the boss.
29:12They're not too small. They need to be, like, quite big.
29:15Vana is his slave.
29:16I'm doing everything you told me.
29:18However, it is chaotic, the kitchen.
29:21I'm just going to cover up the salad so they don't get...
29:23Don't worry about covering.
29:24It just makes it look really clean.
29:25Vana, honestly.
29:27It's going to look messy.
29:28Come on, let's just get them out.
29:29Guys, they're a burger going.
29:31We've got a girl going, that's all.
29:32Ketchup and mustard right out there.
29:34Do you want ketchup or anything on it?
29:35It's fine.
29:36Are you sure?
29:37Thank you ever so much for coming.
29:38Ready?
29:39At the beach.
29:40One, two, three, three, go.
29:41Yay!
29:42With the birthday meal over...
29:43Right.
29:44The person that wants to run the least furthest go at the back.
29:45...former Navy girl Charlene...
29:46Number one's at the front.
29:47You're going to run yourselves all the way down to the fence and back.
29:48...takes charge of fun and games.
29:49First one's back.
29:50Sat on their bums wins, OK?
29:51Inside.
29:52Hey, Gary, I just think it's best we just put a few more extra items into the party bags.
30:08David takes charge of merchandise.
30:11Two bags of sweets, two balloons, a water pistol and a pair of sunglasses in each one.
30:15I would definitely pay £9 now for one of these bags.
30:19Also ordered, ten souvenir t-shirts.
30:23I only learnt how to iron the other day.
30:25Price agreed, £175.
30:30Well, that one's not come out very well at all.
30:32Follow the instructions?
30:33Yeah, of course.
30:34Took that off a bit too wet.
30:36And also the happy birthday's back to front.
30:39Fuck yeah.
30:40Cut the top off so it's no happy birthday.
30:45He's done it again.
30:46Even worse this time.
30:48Just a couple of slight defects.
30:49But enough to have been washed once or twice.
30:51They're going to fade slightly.
30:52And I think it'll work.
30:57At Nicole's party...
30:59Guys, come on in. Dinner's ready.
31:00Food!
31:01Food finally served.
31:03OK, so bon appetit.
31:05Right, so...
31:07Richard tackles the cake.
31:09It's slightly too warm to put the icing on so the icing will melt.
31:13And Selena...
31:14So this is Nicole's gift bag.
31:16Pitches her party bags.
31:17Has a little hairbrush.
31:19The photo frame.
31:20And we have a candy from the day.
31:22If I had my choice, I would have said definitely don't do a goodie bag.
31:27Oh really?
31:28Yeah.
31:29You didn't want the goodie bags?
31:30Yeah, yeah.
31:31I had an opportunity last night to say...
31:33Do you want us to give the goodie bags away?
31:35And can we talk about a price for them?
31:37It has cost us around £10 for each of the girls.
31:41My instinct is to say no.
31:44OK.
31:45Me and Joseph are going to show you a pass.
31:49It is the chest pass.
31:51At Jamal's beach party...
31:54Gary tries to claw back some cash.
31:57Obviously ordered ten t-shirts.
31:59And I'm going to be totally transparent with you.
32:01A couple of the t-shirts that we did earlier didn't go to plan.
32:06OK.
32:07We're missing the happy birthday?
32:09Yeah.
32:10With that in mind, I wouldn't be expecting the same prices for them.
32:12No.
32:13And to be honest Gary, it's not the quality that we were looking for.
32:16I think it's a no.
32:18There's no two ways about it.
32:20The whole t-shirt fiasco was a disaster.
32:22It's cost us, you know, £175.
32:24So I just hope it doesn't cost us in the boardroom.
32:27The party bags, happy with those?
32:29In the end, with all the additional extras?
32:31A little bit disappointing.
32:32OK.
32:33In terms of the items.
32:34I mean, I can't see more than £5 value in those bags, to be honest.
32:38OK.
32:39So I did go in at 90 for the bags.
32:41I mean, would you be happy if I reduced it from £90 to £60?
32:44I'm making a loss on those.
32:47Yeah.
32:48I appreciate that.
32:49OK.
32:50That, that, that.
32:515.30pm.
32:53That's it?
32:54Yes!
32:55Half an hour till guests head home.
32:57So, I'm a little bit worried.
32:58Is there any way we can cool this any faster?
33:00All you want to do is shock freeze it.
33:03Just make sure it doesn't lose its shape.
33:05Has the icing been prepped yet or no?
33:07Hey, Rich.
33:08Where's the icing?
33:09Because Brett has an idea about how to fix it.
33:11I, I don't want any help.
33:13Honestly, I don't even understand that I've got everything sorted with the cake.
33:16Please just don't come back to me with any more of the cake.
33:19Don't get mad.
33:20I mean, wait.
33:21But you're constantly moaning about a cake.
33:22It's not moaning.
33:23There is no problem.
33:24Brett had the idea to put the cake into the freezer to cool it faster.
33:28No, because then it goes hard.
33:29OK.
33:30He got really mad at me and he got so mad that I was nervously laughing.
33:37It was really awkward.
33:38Throughout the day, Richard has been bossing me around and I've felt like a waitress.
33:43I mean, he basically cursed me out for mentioning the cake.
33:47Honestly, it's just every second I hear a cake.
33:49Who wants a party bag?
33:51Me!
33:526pm.
33:53Everybody gets a water pistol.
33:55Yay!
33:56The party bags were doomed from the outset.
33:59It just proved that Joseph and Charlene are not smart people at all.
34:02Headpacks!
34:03Hooray!
34:04My job was to look after the outdoor adventure, which I did exceptionally well, may I add.
34:08OK, don't rush.
34:09I'm a marshmallow the whole thing.
34:11Mate, it needs to go out now.
34:13I feel like we've offered really good value for money.
34:16OK, and make a wish!
34:18However, if the customer was unsatisfied, they would offer a refund and that would absolutely
34:25wipe out any profit-making savings that I've been pushing for.
34:34Party's over.
34:35Happy birthday!
34:37Tonight, client satisfaction will be canvassed.
34:40See that, guys!
34:42Tomorrow, a get-together in the boardroom.
34:47You can go through to the boardroom now.
35:08MUSIC
35:22Good morning.
35:23Good morning, Lord Sugar.
35:25Well, a task all to do with party planning and Selena.
35:31Your birthday girl was Nicole.
35:33Yes, that's right.
35:34And mum was Melissa.
35:35Yes.
35:36Mum had already agreed a £2,000 budget and you interviewed the girl and the mum.
35:42One of the things that Nicole said was that she was interested in athletic sports,
35:46so we thought, like, a mini Olympics was something that we could make really fun by the way we entertained her and her friends.
35:52Brett cheekily dressed up as the fat referee, which was good.
35:56We sort of thought that, as an orientation, when the girls turned up, we'd all hop on one leg, get involved.
36:01You and Scott together?
36:02Yeah.
36:03Last task, you were more like punching Judy.
36:05And on this particular occasion, your best double act since Jedward.
36:08Well, we did.
36:09Yeah, it was really, really fun.
36:11They loved it.
36:12I don't know why, but they loved it.
36:14Richard and Varna, you're in the kitchen, is that right?
36:17Yes.
36:18So I was in charge of the costings from the start and what I was very keen on is making sure that we could make some savings on the food.
36:25Selena had a vision of actually making a rather nice event.
36:29Or was it like a brick of Lego in a Meccano set? It sounds an irritant.
36:33I have to say, I mean, you are right, it is irritating, but I'm really happy that Richard was irritating because it is about numbers.
36:38And if you do give me creative reign, I might have started trying to book unicorns and all sorts.
36:42Okay.
36:43Now, according to Claude, Varna was, rather than the sous chef, she was a bit like a slave.
36:49A sous slave.
36:50A sous slave, yeah.
36:51Uh, I wouldn't use those words, but we...
36:54But he did.
36:55I can understand that.
36:56And Varna probably will.
36:57I knew what I needed to get done and Varna helped out.
37:01Could I hear from the sous slave?
37:03I think the point is that Rich wanted to have control of the kitchen and I didn't really have a place.
37:09What do you do in those situations? You just fold or what?
37:12Once he screamed at me and once he told me to get out of his hair, I just, I did take a step back.
37:16The cake comments were, I'm worried about the cake, I'm worried about the cake, I'm worried about the cake, and I just wanted you to shut up about the cake.
37:23The party arrived and nothing, nothing was cooking.
37:28Sounds to me that his birthday party, they'd be waiting till they get a telegram from the Queen, waiting for you to feed them.
37:34Both teams had the option of encouraging the parents to spend a little bit more, which they would tend to do.
37:42They always want their children's party to be the best party, a memorable occasion.
37:47But then the penny drops and suddenly you realise that it's perhaps time to call Mummy and see whether she wants to go along with some of the goody ideas that you thought up, but you didn't have Mummy's phone number.
38:01No. Is that right?
38:02Yeah, it was a complete oversight.
38:04So here you were having to take a bit of a flyer yourself as to your additional stuff that you were going to ask her to pay for.
38:13Yes, the gift bags weren't fantastic.
38:15It sounds to me like you could have just done away with the goody bag, save yourself a lot of money.
38:19Possibly, yeah, they could have done that.
38:21I was asked on the second day to go get some glitter to be able to dress up the actual bags themselves further.
38:28I was anti this idea because I was keen to not spend any money, as you might have already gathered.
38:34They were up against it time-wise and actually we ran out of time.
38:36Time-wise or you didn't want to spend the money?
38:39It was a case that we didn't have the time for it. In my schedules, I had to bake a cake, we had to put all the food out.
38:45If you had the time, would you have done it?
38:46And I said that to Selina on the phone, I would do.
38:48If you'd have had the time, would you have done it?
38:49Yes.
38:50When I set the task at the museum, you chose Richard.
38:54Yes, that's true.
38:55In the end, you was happy with your choice of Richard, yeah?
39:00Yeah, very happy.
39:01All right, now then, Gary, you've got a business already that puts on events?
39:07That's correct, yes.
39:08I believe you gave yourself a name, Gary the Giraffe, is that right?
39:12Yeah, I've been called Josh.
39:13So you're here to stick your neck out in this boardroom then?
39:16Absolutely, yes.
39:17I mean, not going to confess to being an expert in children's parties, but my business plan is in events and entertainment,
39:22so organising events, I was delighted to be project manager again.
39:25OK, so you had Jamal?
39:27Yeah.
39:28We asked if they'd rather be indoors or outdoors, and it was very strong, they wanted to be outdoors and active.
39:32So that was your outdoor adventure?
39:34That's right, yes.
39:35I probably had a stroke of luck as well, because David, it turns out, has had three years' experience.
39:40Managed to sort of engage all of the children, get them involved.
39:43It was very earnest, but it wasn't much fun, was it?
39:46The parents did ask you to up your energy and create a bit of atmosphere.
39:50It was supposed to be about fun, sounding to me like an Ofsted inspection.
39:54Yeah, I think we flipped it round, and the birthday boy and his brother basically pushed us into this swamp.
39:59Right, so Joseph and Charlene went off to the party shop to buy some stuff, yeah?
40:05What did you buy?
40:06Glue sticks, and then the funky glasses.
40:09You phoned the client, didn't you, because you got his contact details, didn't you, Gary?
40:12That's right.
40:13Oh, you got the number?
40:15Yeah, so when we met in the morning, I said,
40:16can I take your number so we can check in with you in the afternoon?
40:19And did you say to him, we're thinking of these additional items, or what?
40:22Spot on, yeah, so by the end of the call, he gave us pretty much a pre-order.
40:26So he kind of like gave you the green sign that if everything was going to be good,
40:30he'd pay you an extra on top of the 2,000 that he's budgeted, yeah?
40:33We did well to get £175.
40:36I was in charge of transferring the photos onto the T-shirts.
40:40We made a few mistakes, but also the client wasn't happy with the party bags.
40:44You didn't offer any solution at all?
40:46No, I wasn't in the shop, but all I'm saying is glow sticks and glasses is pathetic.
40:51Joseph and Charlene, you're cooking, aren't you?
40:55We both did the cake each, and then Joseph was taking control of the barbecue
40:58and the meats and everything on the barbecue.
41:00There was an issue with the cake, though, wasn't there?
41:02Yeah, the mum had said that she had a nut allergy.
41:05Severe nut allergy, wasn't it?
41:07It was, it was, very severe, yes.
41:09Not only could she not eat it, but she couldn't be touched by it.
41:11This could have turned out one of those murder mystery parties, really, couldn't it?
41:14But all the chocolate ingredients we looked at, on the back it said may contain nuts,
41:18so we wanted to make sure that the mum knew that the cake may contain nuts.
41:22I mean, they asked for a party that had to be memorable.
41:25It would be certainly memorable if they're taking mum out on a bleeding stretcher.
41:29Yeah.
41:30Right?
41:31Well, let's find out how much money we made.
41:34Now, each of your clients paid 2,000 upfront for your parties,
41:39and I did make the point in setting the task that if your party wasn't up to scratch,
41:44the clients could ask for some or all of their money back.
41:49And, from what I can understand from both of you, neither of them were 100% satisfied.
41:54Karen, let me know what happened.
41:58Versatile spent £1,149.80, but their client wasn't happy with a number of aspects,
42:05and therefore they're only prepared to pay £1,546 all in.
42:10So that gives Versatile a profit of £396.20.
42:16And your people weren't happy bunnies either, Claude.
42:20I'm afraid not.
42:21Conexus spent £1,050.79.
42:26Their client was prepared to pay £1,665,
42:33leaving Conexus with a profit of £614.21.
42:39OK, you won it on £614 compared to £396, maybe due to Richard's stinginess.
42:49Now, I've arranged for you to have a lesson with the UK's most successful snowboarder,
42:55the Olympic bronze medallist Jenny Jones.
42:58So, I'll see you on the next task.
43:08Well, clearly, the client was not happy.
43:09I'll see you back here shortly, and we'll discuss it in more detail.
43:11You slow to go.
43:26I would have been absolutely gassed if we'd lost.
43:29I can't even remember what it's like to lose.
43:32Richard, you're the worst.
43:34Yay!
43:35Are you ready to go snowboarding?
43:39Yes!
43:40Woo!
43:41Let's do it.
43:42Stand up, stand up, stand up.
43:43Lovely.
43:44I've won more than anybody else in this process, so I know how to get there.
43:47Nice.
43:48This task will make sure we looked after the cost and made more profit.
43:51So, it's not fluke, it's through actual input on my behalf.
43:55Richard was very irritating and controlling in this task.
43:59Oh!
44:00Woo!
44:01That's so bad!
44:02I think he really was on a power trick.
44:04Oh!
44:05That was scary.
44:06Woo!
44:07Nice!
44:08She's got it!
44:10Yay!
44:15They're gonna come under us hard for these t-shirts.
44:17Yeah, I know.
44:18And for that reason alone, David, you're gonna be coming in with me.
44:21I don't wanna dance around the bush unless I hear anything different.
44:23I've highlighted David.
44:24Not only was it the lost revenue of just under £200,
44:27he left a sour taste in the client's eye at the end of the day.
44:30The point is with the cake, the only thing in there,
44:32nuts, was hazelnut chocolate spread,
44:34which we changed to dairy milk chocolate spread,
44:36but then the family thought that it was hazelnut chocolate spread.
44:39Now, I don't know if that was you that said that.
44:41I definitely feel that Joseph and Charlene are trying to sidestep the fact
44:43that they were in charge of the cake.
44:45That scared the customer, made them a bit worried,
44:47meant they couldn't enjoy the day as much.
44:49You decided to take the glow sticks out of the party bag
44:52and then give them out on the bus.
44:53When we spoke to the guy, when we talked about the party bag...
44:55He already knew...
44:56Are you guys gonna listen to me or not?
44:57Wait, wait, David.
44:58No, because you're not listening.
44:59The point is that when we were negotiating the prices,
45:01the guy said it is not value for money.
45:03He was pissed because all the t-shirts were shit.
45:06Shit!
45:13Would you send the candidates in, please?
45:15Yes, Lord Trudor.
45:17You can go through to the boardroom now.
45:29Right.
45:30The first thing you'd found out was that the wife had a nut allergy.
45:34Correct, yeah.
45:35The first rule of a party planning is don't poison the client.
45:38On the ingredients of the cake, it did have hazelnut spread,
45:43which we said we would use normal chocolate spread.
45:46Even though you clarified that to the client,
45:49you left an air of uncertainty in his mind to such an extent
45:54that the wife was frightened to come into the party
45:57and sat herself on some bench somewhere 300 metres away
46:02until he gave her the all-clear.
46:05The client said, it sounds great what you're telling me,
46:08but I need to see the boxes, because the boxes says may contain nuts.
46:12And he said I need to see the boxes.
46:13That's not true, Gary. That's not true.
46:15You told the client that it had hazelnut spread in it,
46:18and then you clarified it was actually chocolate spread,
46:21and by that stage the client had lost confidence.
46:24I totally agree.
46:25You've upset his day.
46:27He's supposed to be there, him and his wife supposed to be there relaxing,
46:30letting new professionals, party planners, put this party on for his kid,
46:35and so he knocked £100 off for that stupid, stupid mistake.
46:38And then again, the guy knocked £150 off,
46:41because he reckoned the party bus, there's no entertainment on it,
46:45and the client said they felt shortchanged.
46:48Anyway, moving on to the extra costs.
46:51The key driver was the T-shirts, was looking to get £175 back from those.
46:55The party bags, he wasn't too happy with that,
46:57so he paid £60 for those in the end.
46:59The customer actually agreed that party bag with the necklace,
47:03the band and the sunglasses, and agreed to pay the full price for that bag.
47:07But they didn't actually get that bag as the party bag in the end.
47:10Why not?
47:11Because I stated that I think that the items were not acceptable,
47:15and the client would never pay that much money for them.
47:17And then, because we'd given the glow sticks out on the party bus as well,
47:20all that was going to be in a bag was going to be some sunglasses.
47:23So I went rummaging round, noticed we had some water pistols, balloons, sweets,
47:27and I just wanted to put something in a bag for the kids to play with,
47:30to have something to eat.
47:31I can't understand why the necklaces and the glow sticks got taken out of the party bag.
47:35I definitely feel the fact, though, that I actually put items in meant
47:38at least we got £60 for them.
47:39A bag of Harry Potter and a crappy little water pistol.
47:40Had I put none of that in there, I personally don't think he would have paid.
47:44He agreed the bag. A glow stick is a glow stick.
47:46There's not an amazing quality glow stick or a poor quality glow stick.
47:49A glow stick is a glow stick.
47:51If he'd have had that bag, what argument would he have had to not pay
47:54because he'd pre-agreed the items?
47:56Because he'd not seen them.
47:57He'd have paid £4 off because...
47:58He may not agree to pay for them because Gary may have exaggerated them over the phone
48:02when he agreed and when he saw them, he must have gone,
48:04Blimey, I'm not paying £90 for this bunch of tut here.
48:07He was going to pay £90, he ended up paying £60, so there's the £30 loss.
48:11The big loss was obviously the T-shirts, which was £175.
48:14A lot of people are going to point the finger at myself
48:16because I'm the person who actually put the print on the T-shirt.
48:18But in terms of the eight that I managed to do, the pictures did actually come out.
48:22But he wasn't going to buy eight when he had ten kids.
48:25What two was he going to leave out?
48:28£175 that cost.
48:30Well, I've spelt out where all the money went wrong here.
48:33So, Gary, you're going to have to choose two people to bring back in this boardroom.
48:37I mean, £175 is huge, so on that basis I'd be looking down the David route,
48:43but I need to understand from the sub-team, where was the oversight with the chocolate cake?
48:48So, in regards to the cake, we both looked over the cake.
48:50I can't have committee. I need someone at this stage to say who was accountable for it
48:54and stand by that decision.
48:55Myself and Joseph from Word Gore felt that both of us negotiated together,
49:00we chose everything together, we both worked our socks off.
49:03I'm sorry, Gary, but the decision's going to have to be yours.
49:06Don't tell me you did it 50-50. Someone suggested it to me.
49:08It was 50-50, and you then make your decision as to who you think put the most effort in.
49:15Gary, are you going to make a decision?
49:16Yeah.
49:17What is your decision?
49:19OK, I'm going to bring David and Joseph back in.
49:21Is that a final decision?
49:23Unless there's any further feedback about the game.
49:25Oh, I'm not here to do your job for you.
49:26No, no, Joseph did great on previous tasks, but I've got to judge it on this task.
49:29Good luck, boys.
49:30Where are you going? Where are you going?
49:31Oh, do I not...? Oh, sorry, I didn't...
49:33I don't wish to override your decision, but I think there's so much going on here,
49:42that I'm going to make an unprecedented move here, and that is this.
49:47I'm going to have a much deeper chat with Karen here, and I want all four of you to come back in here.
49:53At least one of you will be fired, OK?
49:56Charlene, I didn't like her presumptuous manner that she thought she was away scot-free, to be honest with you.
50:11Both Charlene and Joseph were responsible for some of the deductions that were made by the client.
50:21Gary, struggling, struggling, struggling there to make a decision.
50:25He likes to make decisions after everyone else has decided.
50:28You wouldn't want to go into an events business with him having watched that party.
50:32I can assure you it was bad.
50:34David's lack of organisation in doing those T-shirts cost the team dear.
50:39PHONE RINGS
50:41Yes, Luska.
50:42Yeah, can you send the four of them in, please?
50:44Yes, Luska.
50:58Charlene, you, young lady, jumped up thinking you were scot-free.
51:02Well, I'm sorry, the explanation as to all these refunds is not very clear in my mind.
51:08Do you accept some responsibility for some of this money that's been knocked off?
51:13I accept responsibility for the cake, 50-50. With Joseph, that part I will take.
51:18And you don't take any responsibility for any of the other deductions?
51:22I absolutely work my socks off from the beginning of the task to the end of the task.
51:26I always do with every single task. When I sell, I sell really well.
51:30I put in...
51:31Whoa, whoa. Watch my lips. Do you take any responsibility for the other reductions?
51:38No, Lord Sugar. I don't think the other deductions are related to myself.
51:41Including that of the bags, then?
51:42What we have paid on the party bags, we got our money back on.
51:45Hmm.
51:46Gary, a trait of yours is that you deliberate so much.
51:50You won't make a decision. You won't hone in on something.
51:53And you're supposed to know who caused you the failure of this task.
51:57And in the end, I'm ending up doing the work for you.
52:00Well, I'm not going to do the work for you.
52:01I've got six and a half years working for a leading retailer,
52:04and if I couldn't make decisions working for them,
52:06I wouldn't be lasting six and a half years.
52:08Well, maybe I know that major retailer you're talking about,
52:11and with the greatest respect, it is a very massive corporate organisation,
52:16and dare I say that people walk around with a dustbin lid on their arse,
52:20not making decisions.
52:21In defence of that, this is the eighth task,
52:24and I've already been project manager twice,
52:25and this is the first time I've come back in here,
52:27and no-one here is pointing the finger to say it wasn't managed well.
52:30I believe the failure in this task was how it was executed,
52:33and, unfortunately, the failure of this task was down to how it ended.
52:36Now, David was in a difficult position with the T-shirts,
52:38but not only was it £175,
52:41it also meant the customer left the day with a sour taste.
52:44And a sour taste over the nut cake also.
52:46Yep. Didn't they? Yep.
52:48And I think that had a lot to do with you.
52:50Yeah, I mean, I felt very exposed.
52:51I was challenged, is it got hazelnut?
52:53And if I'm being honest, there and then, I didn't have the definite answer.
52:56And, Joseph, you don't believe that any of the refunds
53:01that came about here are down to you.
53:04The cake was a joint decision, OK.
53:06Joint decision. So, the cake is £100.
53:08So, I'll have to take 50 of that, cos that was a joint decision.
53:11That's £100.
53:12So, tell me, who should be out here today?
53:16David.
53:17He messed up on the T-shirts.
53:19He didn't do anything on the first day.
53:21I think he's been carried quite far throughout this process.
53:23Hmm.
53:24Do you do realise on day one, I negotiated £40 off the price?
53:27I wouldn't say you negotiated.
53:28I think the fact that you was there probably helped,
53:30but I did the negotiation. Yeah, but it was done together.
53:32I wouldn't like to say David made it.
53:33David, a lot of fingers pointing at you.
53:35Yep.
53:36On this particular task itself, OK, with the T-shirts,
53:38there has been a slight error of judgement,
53:40but let's move that aside.
53:41There's £175, I'm going to have to take that.
53:43I'm going to have to take that.
53:44But you've got to also realise what else I've done.
53:46For example, trying to make sure that things like the party bags are always working.
53:49Gary, did the parents say that he would pay more for the party bag
53:55because David put in a plastic gun?
53:58That's not the argument.
53:59No, he didn't.
54:00That's not the argument.
54:01No, he didn't.
54:02But you keep going on about putting in these plastic guns,
54:04they would not have paid no more for those party bags
54:07if you had put a plastic gun in there or a bag of Haribo's.
54:11Can you just chill out one second, please?
54:14Because this is not right.
54:16I mean, just let him talk, and if you've got some criticism
54:19about what he's got to say, then you can tell me afterward.
54:22Carry on.
54:23Yes, so when it came to the morning event,
54:25it was one of the best bits about the actual day itself.
54:28That's because you paid £240 for an activity that is done all the time.
54:34Of course it was going to be good.
54:36It didn't have anything to do with you, David,
54:38if they had had someone with more enthusiasm and more oomph,
54:41they would have enjoyed it even more.
54:43I've heard enough here.
54:47Charlene, interrupting in the manner that you're doing
54:50and just shouting loud, very, very loud,
54:52is something that I don't like.
54:55Rattling off doesn't actually mean that any sense is coming out your mouth.
55:00And, Joseph, I do believe that there was some responsibility here
55:07for you on this task.
55:09Gary, I'm a bit concerned.
55:12I made you the project manager on this.
55:14Unusual, because you were the project manager last week,
55:17but I thought, hold on a minute, you are an events organiser.
55:20And what better or project manager should one have for this?
55:26And, David, I do believe that today you have a lot to answer to.
55:32£175 wasted on these T-shirts.
55:38I wish you well, David, but I have concluded
55:41that you're not going to be my business partner.
55:43You're fine.
55:44Thank you very much for the opportunity, Lushu.
55:46Karen, Claude, thank you.
55:56It's getting close to the running,
55:59and I'm a little bit concerned, particularly about you, Gary,
56:03that you are a big corporate man.
56:07I'm wondering, at the end of the day,
56:10whether your culture is going to be any good
56:12working with me.
56:14No, it's £250,000 a lot of money.
56:17It's an acorn, which we want grown into a great oak tree.
56:21That's why I've left that organisation, to start...
56:23Yeah, yeah, I don't want you any more.
56:28But, er, look, erm...
56:31I'm going to let you remain in the process.
56:33Thank you, Lord Sugar.
56:34Er, and the same applies to you two.
56:36Go back to the house.
56:37Thank you, Lord Sugar.
56:39Sorry, David.
56:42Sorry.
56:43Three people decided to gang up on me.
56:45It was as simple as that.
56:46Charlene is an irritant.
56:47Joseph, all he can do is sell.
56:48He can't do anything else.
56:49And the fact that Gary didn't actually stick up for me
56:50is because he wanted to save his own bacon.
56:52And when you've got three versus one,
56:53it's always going to be a tough one to win.
56:54I'm a little bit concerned, the fact that no one's come back.
56:58Not as so ever.
56:59One person normally comes back, at least.
57:00Yeah.
57:01And they haven't this summer.
57:02They haven't come back.
57:03Like, it might be funny, but...
57:04They're doing the Barbie without us, thank God.
57:05Oh, my God!
57:06Oh, my God!
57:07It's just you guys.
57:08Is it all you guys?
57:09Gary's gone.
57:10Oh, yeah!
57:11Yeah!
57:12Yeah!
57:13Yeah!
57:14Yeah!
57:15Yeah!
57:16Yeah!
57:17Yeah!
57:18Yeah!
57:19Yeah!
57:20Yeah!
57:21Yeah!
57:22Yeah!
57:23Yeah!
57:24Yeah!
57:25Yeah!
57:26Yeah!
57:27Yeah!
57:28Yeah!
57:29Yeah!
57:30Yeah!
57:31Yeah!
57:32Yeah!
57:33Yeah!
57:34And Joseph has been a brilliant candidate all the way through,
57:37so I know it was tough to bring back, but I had to say one of us,
57:39I said Joseph.
57:40But Charlene was off, Claude went,
57:42where are you going?
57:43Like that, straight in.
57:44No!
57:45But with me, he was close.
57:47He was really, really, really, really close.
57:51Now, eight candidates remain.
57:54Lord Sugar's search for his next business partner continues.
58:02Next time.
58:03You're going to sell the priciest product of them all, property.
58:07Dream homes.
58:08Beautiful.
58:091,369,150 pounds.
58:13The windows have the sun come in throughout the day and the night.
58:16Oh, my God.
58:17A nightmare exchange.
58:18You are such a manipulator.
58:20We're literally doing everything we possibly can.
58:23And in the boardroom.
58:25Oh, my God.
58:26New developments.
58:27This process is all about people that perform.
58:30You're fired.
58:35Well, David will be taking up residence over on BBC Two now
58:38with a very enthusiastic Jack T for You're Fired.
58:41And if you want to find out what the candidates were really thinking,
58:43this episode is available now on iPlayer
58:45with the brilliant, honest subtitles.
58:47And coming up, if you think it's been a serious crime
58:49that you've had to wait so long,
58:51get a first look at what the brand new series of Luther has in store.
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