- 5 months ago
Category
📺
TVTranscript
00:00I'm looking for a complete all-rounder and the bottom line is this process works.
00:08Lord Sugar is on the hunt for a brand new business partner.
00:13Over the course of the next 12 weeks you are out of your comfort zone.
00:18Ready to fight for his funding, 18 aspiring entrepreneurs.
00:25This is a bad call on strategy. You haven't used any of your skills, any of your knowledge, any of the things that you claim that you're exploits in.
00:34On the table, a quarter million pound investment.
00:39And a 50-50 partnership with Britain's toughest backer.
00:45Supply and demand, that's what this is about. I'm demanding the answers, you better bloody well supply them.
00:51Right, let's go, let's go.
00:52Come on!
00:53It's a deal worth fighting for.
00:56What that stuff, in there, speaks to me like that again.
00:59I messed up a bit, didn't I?
01:0118 candidates.
01:02We're gonna be explosive.
01:04Do not talk over me, I am talking to you.
01:0812 tough weeks.
01:11You tell people how terrible they are and you could do it better.
01:14Don't disrespect me.
01:15One life-changing opportunity.
01:18You're fired, you're fired.
01:19You've dug yourself a very, very big hole.
01:22You're fired.
01:23You're fired.
01:24You're fired, you're fired.
01:25You're fired.
01:26You're fired off.
01:27You're fired.
01:28You'll be fired off, you're fired.
01:29You're fired off, you're fired.
01:30You have a list of items to buy, and you'll need to work out where the best bargains
01:36are, in England or in France.
01:38You'll need to work out where the best bargains are, in England or in France.
01:42Parlez-vous l'anglais?
01:43Project manager Joseph...
01:45Wrap it up. We need to get looking at these bigger items.
01:48...took no prisoners.
01:49Why did we rush into that?
01:51We've got causing friction. We're trying to move on.
01:53And on the home front...
01:54Can we go into this farm?
01:56...his troops got their hands dirty.
01:59This man is beautiful.
02:00It's still warm.
02:02On the other team...
02:03What happened with the inflatable boat?
02:05Elle dithered about a dinghy...
02:06That boat price is ridiculous. It's way too high.
02:08It's £255.
02:12And Jenny...
02:13Muscles.
02:14...failed to secure her seafood.
02:16Is it fundamentally no?
02:18Yes.
02:18Oh, no.
02:19Despite bickering...
02:21You only managed to get 30 cents off the asking price. 30 cents.
02:25The boys triumphed.
02:27Everyone was happy.
02:29The girls got scolded.
02:32Vana, I don't know why you're laughing. It was a shambles.
02:35Elle had a sinking feeling.
02:37That boat was far too expensive.
02:39You went against your own instincts.
02:41But it was Jenny who failed to stay afloat.
02:43You're the only person in the whole of this task that didn't buy anything.
02:47You're fired.
02:48She became the third casualty of the boardroom.
02:51If I'd have taken the manure, I wouldn't be here.
02:53Now, 15 candidates remain to fight for the chance to become Lord Sugar's business partner.
03:005.30 a.m.
03:14PHONE RINGS
03:15Hello?
03:22Good morning.
03:23Lord Sugar would like you to meet him at the house of Dr Samuel Johnson.
03:26The cars will be outside in 20 minutes.
03:32Guys, we're going to the house of Dr Samuel Johnson.
03:36Samuel Johnson?
03:37You're in the house of Dr Samuel Jackson.
03:39Samuel Jackson.
03:40Then why, please?
03:42Samuel Johnson, he's a poet.
03:44Charlene, you're dealing, wheeling, smiling.
03:48Fantastic face on.
03:50I can smell a wind.
03:51We're going to smash this baby girl.
03:52In the heart of the city,
04:03Goth Square.
04:07Once home to one of the heavyweights of literary London.
04:11Dr Johnson's house.
04:12When a man is tired of London, he is tired of life.
04:16Good morning.
04:32Good morning, Lord Sugar.
04:34Behind you is the house of Dr Samuel Johnson,
04:38where the most famous dictionary in the English language was written.
04:42And it's commemorated by this statue.
04:45Sitting on top is Dr Johnson's beloved cat, Hodge.
04:49People will stop at nothing to pamper their pets.
04:52And the pet market is worth a massive £4.6 billion per year.
04:57Now, I want you to get a piece of that action,
05:00so I'm sending you to the London Pet Show.
05:02Your task is very simple.
05:04Pick the right products and sell them.
05:06The team that comes in with the highest amount of sows wins.
05:10And in the losing team, at least one of you will be fired.
05:15Now, the ladies' team has not been very successful in the past two tasks.
05:21And for that reason, I'm going to mix the teams up.
05:24So, Charlene, April and Varna,
05:27I'd like you to move across to Team Versatile.
05:31And Gary, Brett and Scott move over to Team Conexus.
05:38Well, good luck, and I'll see you back in the boardroom in a few days' time.
05:42Off you go.
05:44With almost half of UK households owning pets,
05:48hampering our furry friends can pull in big profits.
05:55Tomorrow, teams must take a bite out of the market at the London Pet Show.
05:59As a nation, we're dog lovers.
06:02I think that a lot of single women have cats.
06:05But first, both packs need leaders.
06:08I've sold exhibition space, and I've worked in exhibitions.
06:11Pitching in, sales trainer Ruth.
06:14I do know how to stop people and how to get people to interact.
06:17And I'd like to share some of those techniques with you guys.
06:20I would obviously love to put myself up as project manager.
06:23I do have a little dog called Mason.
06:26He's my pride and joy.
06:27And also, I'm very heavily in sales.
06:30So I think the combination would be absolutely brilliant.
06:32And plus, I've been in the winning team for three times in a row.
06:35Everyone happy?
06:36Scott's going to be project manager.
06:37Well done, Scott.
06:38Thank you very much.
06:39I'm going to be top dog by just doing what I do best.
06:42I'm amazing at sales, creativity, and also have great management skills.
06:46Okay, I'll just let you know I'm not losing the task.
06:48Across the hall.
06:52I really, really want this one.
06:54I'm really passionate about this one.
06:55A perky pitch from business owner David.
06:58I'm always open to everyone's ideas.
07:00I'm really strong, really passionate about this one.
07:02And I'd love to get your support on this.
07:03I'm going to back David.
07:05All right, fantastic.
07:06My whole career is about selling things, selling tickets for events, and I have to sell thousands
07:12and thousands of them.
07:13I'm just so pumped right now.
07:14I just can't wait to get out there, get these products, and then start selling them.
07:17Next.
07:18They've got a big dog section, a slightly smaller cat section, and then they've got a huge rabbit
07:22thing.
07:22Decide what type of pets to target.
07:25They've got the indoor rabbit show jumping, which seems to be the highlight.
07:28I had a rabbit for 11 and a half years.
07:30I think it's important to know people will also spend money on the rabbits.
07:33We've already got inside knowledge of dogs and cats.
07:35We need to be upbeat on what the rabbit sector is going to offer.
07:39Aiming at the owners.
07:41There's going to be a lot of kids there and a lot of families.
07:43David.
07:44And I'm also thinking about products that you can actually potentially sell to families,
07:48like T-shirts, because T-shirts always, always sell.
07:51No, I don't think so.
07:53T-shirts are for humans, right?
07:54And people go to a pet show to buy things for their pets.
07:58Yeah, but there are people who are going to own dogs who might still like a T-shirt.
08:01Who's a pet owner?
08:02I have a dog.
08:03I have a dog.
08:03Your girlfriend owns a dog.
08:05I really think play to our strengths.
08:06Like, we've got four dog owners in this group.
08:09We can talk and we can be relatable about dogs.
08:12Yep, all right.
08:13Ready?
08:13Good luck, guys.
08:1511 a.m.
08:17Off to select star products to sell.
08:22Half head for the show to choose goods with premium price tags.
08:27We've got a big responsibility within this team.
08:29You know, we've got to get it right.
08:30The rest must pick out smaller items to try to shift in bulk.
08:34When we're talking to vendors, the last thing that people want is people hitting them with
08:37question, question, question, question, question.
08:39We really need to be excited and enthusiastic with absolutely everyone, all the products.
08:42Let me present to you the high-vis chicken jacket.
08:48This is Henrietta, and she is modeling the high-vis chicken jacket.
08:52Brilliant.
08:52Very nice.
08:54Is it actually about protecting the chicken when they are on the roads?
08:58I would say it's unlikely that you'll see chickens crossing roads.
09:02Okay.
09:02Even wearing them.
09:03Sorry, I'm not very educated on that.
09:05It's a good question.
09:06What?
09:07I'm sorry, I've left you a little present.
09:09Bless you.
09:10Okay, thanks, guys.
09:11Wow.
09:14Cool.
09:14That looks amazing.
09:15I love that.
09:15It's a brand of big-face T-shirts.
09:18They are very bold and expressive.
09:21Yeah.
09:21And they are great fun to wear.
09:22That struck me straight away.
09:23Yeah.
09:24As soon as you walked through the door, it was like, wow, bam, right there.
09:27Am I allowed to put one on?
09:27Please do.
09:28I hope you'd like to try them on.
09:29Let's have a go.
09:30One of the most important things about this task is getting the vendor to like you, to
09:35allow you to sell his product.
09:36You can wear it with almost anything.
09:38You're wearing it with jeans.
09:39Yeah.
09:39Okay, I'm wearing it with a bit of a suit.
09:41David was gushing over the T-shirt.
09:43You know, he was talking like his brain was on fire.
09:45I think what's really great about this product is the fact that literally you could just see
09:48it on my knees and straight away I was like, wow.
09:50David said we'll schmooze them and schmooze them.
09:53They certainly did.
09:54They are 25 pounds.
09:55For the adult T-shirts, for the children's, you're looking at 15 pounds.
10:01Thanks for having me.
10:02I appreciate it.
10:02Good luck.
10:03The impact when he walked in said to me, quality product.
10:07I'm concerned the price point's high.
10:09Yeah, a 25 pounder pop.
10:10So, I'm just throwing it out there.
10:13Yeah, but guys, I personally really want those T-shirts.
10:15Okay.
10:17Everyone knows that dogs can get smelly.
10:18This is one of the finest pet fragrances on the market.
10:22Sizing up the same options.
10:24Oh my God, that's actually really nice.
10:25I sprayed it and it went in my eye.
10:27Scott's team.
10:30Brett, I really want you on price.
10:33Don't waffle.
10:34Yeah, don't waffle.
10:35Well, we don't want to talk too much.
10:36Don't waffle.
10:37Clear and hard cut fact.
10:39As soon as they walk in, product, bang, every question we've gone and then cost.
10:42Hi, guys.
10:43How you doing?
10:45We're the leading supplier of eco-friendly poop bags.
10:48Yeah.
10:48I mean, generally, as it stands, you've got a recommended retail price of £2.99.
10:51Obviously, the volume we've got here is 120 handles, 240 rolls containing eight bags a pop,
10:57and then you've got 240 dispensers.
11:00Is there any leeway?
11:02Is there any open discussion where we can maybe talk about price or...?
11:07There is leeway.
11:08It just depends on what sort of ideas you have, really.
11:11It's lovely to meet you.
11:12It's nice machine.
11:12I think we just need to be careful that we don't jump in too much,
11:16asking them about pricing, et cetera, and build some rapport first.
11:18Absolutely.
11:18I think that's really important.
11:19Yeah, yeah.
11:20That they feel like confidence.
11:20The product we've had, though, it speaks for itself.
11:22There wasn't really a lot to weigh on.
11:23No, but we've got to make sure that he knows that we want to sell it.
11:291 p.m.
11:33Site for tomorrow's show, Excel London.
11:38So this is all dogs, this is dog food.
11:41Both teams must pick a high-end product to push tomorrow.
11:46They're possibly the only thatched hen houses in the world.
11:48How many are you looking to sell?
11:50As many as possible.
11:51Yeah, I like it.
11:53Sam.
11:54Seldon.
11:54Seldon?
11:55Seldon.
11:56First, for half of David's team, luxury sofas...
11:59You've got the faux leather and the white, the cream, brown, the black.
12:02For dogs.
12:03Natural Italian leather, so that ages.
12:06And we also sell the throats as well.
12:08I've got a dog, so I completely get it, completely get it.
12:10My first dog was a Dash Island.
12:12Her name was Anastasia Edwina Jackson.
12:14And I now have a Yorkie called Ziva.
12:16I love that leather, and I love that size there.
12:19I like the idea of the dog sofa.
12:21Three out of the four of us are dog owners, which really does help.
12:24And I am very much a high-ticket Ayrton salesperson, so I'll be able to sell it.
12:29I want to check out the rabbit show jumping.
12:31To be honest, I would come and see this.
12:33I probably wouldn't come and see cats or dogs, because we see them every day, but I'd want
12:36to go and see some bunny jump rabbits.
12:37For the other team...
12:38Rabbit housing right now is something like you see in the corner over there.
12:42You cannot run around.
12:43This beats that completely.
12:45A high-end rabbit hutch.
12:47There are levels inside there where they can hop up like a sky bubble.
12:51It's the same stuff they use in NASA to insulate their fuel tanks.
12:55How many of these would you ideally sell?
12:57And this is our public launch for this product.
13:00We want 30 on both days at least.
13:0230 on both days?
13:03Three zero.
13:04Yes.
13:04That's fantastic.
13:06Next.
13:07Hello there.
13:09For fussy felines...
13:10I'm particularly excited to see this, Dan, because I've actually got three cats of my own.
13:15Customisable cat towers.
13:17It's a modular system, so what it means is people can come on,
13:20they can build and change it around.
13:22Average selling price?
13:23Between £400 and £600.
13:25Have you exhibited at this exhibition before?
13:27It's a fifth year.
13:27Brilliant.
13:28So based on your previous experience, what would be a good day tomorrow?
13:30Well, we had a record-breaking one day, but it sold 19 towers.
13:3419?
13:3519.
13:35Oh, right, OK.
13:36But we'll be targeting probably 10 towers tomorrow.
13:3910?
13:39Yeah.
13:40Don't think we're going to get to the 20?
13:41We'd love the opportunity.
13:42We'd love to see a record broken.
13:43Fabulous.
13:45I love the fact that they really stand out.
13:47Also getting her claws into the product for the other team...
13:51And they're nice and tall, so the cats can reach up nice as well.
13:54Yes.
13:55Charlene.
13:56How do you find that they sell?
13:58I mean, we had a record day of 19 towers last November.
14:01They're absolutely fantastic, aren't they?
14:04Products perused.
14:06Essentially, two words, dog sofa.
14:09Are we going to sell it?
14:09Decision time.
14:10Definitely my first choice is the luxury dog sofa.
14:13But you're there looking at the product, OK?
14:15So if you can make decisions, that's fine.
14:17OK, lovely.
14:18No, I will do.
14:19Cheers, then.
14:19Bye.
14:20Purely by numbers, I would go towards the cat tower.
14:24David said that he really wanted to go for that bed dog.
14:28You go with the project manager and go dog bed.
14:30OK.
14:31All in favour?
14:31Well, not obviously not all in favour, but that's the decision we've got to make.
14:34We could have sold more cat towers, but I can only give my input.
14:38What they decide to go with is entirely their choice.
14:42Hi, guys.
14:43I just wanted to ask what you think you might select.
14:45I say between cat towers and rabbit hutch.
14:48OK, cats and rabbits, which ones do you think you can sell the best?
14:51I say rabbits, purely based on revenue.
14:53He's looking to ship 30 units a day at around £397 per unit.
15:00Don't you think that's a lot of money for a hutch, though?
15:01Gary, mate, could you just give me your honest opinion?
15:06Which ones do you think you could sell the most?
15:08The cat people have exhibited here before, and they've got experience of selling 19.
15:13I'm going to put my trust into you for the cat towers, all right?
15:18She's set a minimum target of 10.
15:20We're confident that we can smash that up to 19.
15:22I don't know really anything about cats, but I do know about selling.
15:26So I've set myself a nice little target.
15:29Circa £7,500 tomorrow.
15:31Late afternoon.
15:35It's our snuggle-safe heat pad.
15:38Scott's team are still weighing up accessories.
15:42Five minutes in the microwave and it stays warm for 10 hours.
15:47Great for newborns, kittens.
15:50It's bite-resistant.
15:51Thank you very much.
15:55They're wicked.
15:56I think all the products we've seen are really good.
15:58This is an interactive cat toy.
16:00The ball contains a motion-sensitive LED light.
16:05I'm just quite satisfied with all of the stuff that we've seen.
16:07They've all got, you know, a place in the market.
16:13Continuing their charm offensive, David's team.
16:16That's awesome.
16:17Look at it.
16:19Do you know that actual old one?
16:20Is that all right?
16:21Yep.
16:21These are absolutely fantastic.
16:25Have you sold at trade shows before with these?
16:27This event at the NEC, we sold 940 balloons.
16:31We had a 45-minute queue and they kept the show open so we could service the queue that was there.
16:36Wow.
16:39Thank you so much.
16:40See you later.
16:41Cheers.
16:42Oh, my gosh.
16:44Next door.
16:45I'll get straight in there because obviously we can apparently see what they are.
16:48Brett sticks to the nitty-gritty.
16:50What are you selling these on at?
16:54OK, we sell them at the shows for £5.
16:57£5.
16:58Is there anything you can incorporate as a buy one, get one free?
17:01If people have got kiddies and stuff like that?
17:02Nothing.
17:03Nothing.
17:03Right, OK.
17:04So, thank you ever so much.
17:05Take care.
17:06I thought it was a really, really good product.
17:08It's vibrant.
17:09It speaks for itself.
17:10Brett pretty much went straight in and was just like, tell us about the price straight away.
17:15And I don't think that really helps.
17:16I don't think it showed we were passionate about the product and we could sell it.
17:19Pet accessories assessed.
17:21Because our T-shirts, right, have got different animals on.
17:24You've got balloons that have different animals.
17:25What about that as a leash?
17:27Because we can wear the T-shirts and do the balloons at the same time.
17:30The teams must pick two to sell tomorrow.
17:33I want to get your guys' input first.
17:34Two products for me could be the poop bags and the T-shirts.
17:38I was thinking exactly the same thing.
17:41Are we sure we don't want to go with the balloons?
17:43Are we sure?
17:43The balloons?
17:44Yeah.
17:44Why do you think the balloons?
17:46Because we just said that we really like them.
17:47So I just want to make sure that you...
17:48I mean, the thing is with the balloons, I think we could probably sell a lot of them
17:52and also get quite a bit of buzz around them.
17:54So far, Scott has been a totally non-committal project manager.
18:00Dancing around any decisions that have to be made, hoping, perhaps, that his teammates
18:04will make the decisions for him.
18:06It's a call that we're all going to have to kind of make.
18:08I'll tell you what.
18:09Should we turn it up and just go balloons and heat mats?
18:11And heat mats as well?
18:13Yeah.
18:13To be fair, the heat mats were, I don't know, I'm tied up between the two.
18:17Can you think about it with the heat mats as well?
18:18They cater for small animals but also cats.
18:20Should we just go for the balloons and heat mats?
18:22I reckon we share it.
18:23If well.
18:23Yeah.
18:24I definitely think the heat pads and the balloons is probably the best product for us.
18:30Let's see what he says.
18:32With both teams chasing balloons, the supplier will choose.
18:37Hi, Johnny, it's David from Team Versatile.
18:39We're really excited to know if you've come to a decision on whether or not we can represent
18:42you and your product.
18:43It's Scott here calling from Connexus.
18:45We have chosen you.
18:50I'm going to go for you guys.
18:52Cheers, John.
18:56Okay.
18:58Purely down to the fact that they were more hands-on.
19:01They just wanted to walk around with balloons.
19:05Not a problem.
19:05To be honest, I would probably imagine you're going to lose a couple of quid, but it's okay.
19:10Good luck for tomorrow.
19:11Bye.
19:12Guys, you win some, you lose some.
19:13I don't want to hear any more now talk about balloons.
19:15No.
19:16We're going to go for cats with the heat pads and the cat tray.
19:20Okay.
19:21With the sparky ball.
19:23Yeah, perfect.
19:23Oh, my God.
19:24I have that to that.
19:25Soldier on.
19:26Boom.
19:27Stock settled for both teams.
19:29We've decided as a team that we're going to go for more of the cats and feline market.
19:34And we will be able to sell a lot of what we've got tomorrow.
19:38Can't believe we got both.
19:40Yeah.
19:40Amazing.
19:42Hey, guys.
19:43The first item we chose is the animal balloons.
19:46You will not be disappointed when you see these balloons.
19:49What's the other product?
19:50And then the other product is the animal t-shirt.
19:53We're at a trade show for animals, so the t-shirts and the balloons are a risky decision.
20:00Bye.
20:01Bye.
20:02But we've got the dog sofa, and I'm looking forward to tomorrow.
20:06Hopefully, I'll get the top sales.
20:09Tomorrow, showtime.
20:168 a.m.
20:23The high-ticket items can win or lose the task for us.
20:26We need our top guys there.
20:28Balloons and t-shirts.
20:30I personally think that five grand we could do.
20:33I think it's a little overambitious, but...
20:35I still think we're going to make a few rounds.
20:36Let's drop the target.
20:44Follow me?
20:44With one hour till selling can start...
20:47They're so nice.
20:49David's team suss out their stock.
20:52I think the product's fantastic.
20:53I can see this in many different houses.
20:55And as a dog owner, I'd buy these.
20:57We've also got the throws that we can sell as well.
20:59And how much are the throws?
21:00They're like 70 quid.
21:01Yes.
21:02Balloons are five pounds.
21:03They're going to stay at five pounds.
21:04Great product.
21:05It's value for money.
21:06And these are the t-shirts.
21:07Yeah.
21:09Aren't they really cute?
21:10I mean, you can imagine your niece or...
21:12You warm up to them.
21:13You warm up to them.
21:14My daughter would wear that.
21:15A bit better than I thought they were going to be.
21:17I'm going to keep the teams the same as yesterday.
21:18So, Richard, you're going to be heading the high-end product.
21:21Smash it for us.
21:22Oh, right.
21:23The other team...
21:24Well, this is perfect for the cats.
21:25It's a new, innovative design.
21:27We've also got this heat disc.
21:28...concentrate on cats.
21:29This is cat heaven.
21:31Wow.
21:31These look absolutely amazing.
21:33Guys, really, really good decision.
21:35Before opening for business...
21:37These are high-end, top quality.
21:39...a lesson in technique from sales trainer Ruth.
21:43We've got to just speak to as many people as possible.
21:46We're catching people's eyes.
21:47Morning.
21:48Yes.
21:49It's us.
21:50It's Ben.
21:50We're going to build it together and we're going to be explosive.
21:54I love it.
21:56Boom.
21:57First job for Scott, pick his high-end sales force.
22:00I am going to go into the top-end product, purely because I've got a lot of sales experience.
22:06Selina, you also should be.
22:08Cool.
22:09Now, the last one is, is out of Ruth, your energy is amazing.
22:13And, Gary, you've got cats and you completely get the product.
22:17Put your best salespeople where you can make the best amount of money.
22:20Exactly that.
22:22Ruth, you're going to come with us over on those there.
22:24I loved your enthusiasm and I think it's a smash hit.
22:27Our minimum performance is one each per hour.
22:339.30am.
22:35The London Pet Show is now open.
22:38Thousands of animal lovers looking for the latest in pet pampering.
22:42Everything needs to stay organised the entire time so we look professional.
22:45Of course.
22:46Do you want to say hello to my giraffe?
22:49Scott, what price have you got for this one?
22:51That one's $244.
22:52We need to be really, really careful that we get these prices right.
22:56Why is it so complicated?
22:57Ladies and gentlemen, boys and girls, can I interest anybody in this product?
23:01It's an LED cat toy.
23:02Targeting cat lovers with toys.
23:04They keep trying to get it and it increases their sensory load.
23:07And heat pads.
23:08Now, these last to this temperature for up to 10 hours.
23:12It's not warm, but it's bite-proof.
23:14Brett, Elle, Natalie and Gary.
23:17How old's your cat?
23:18It's actually his birthday on Monday.
23:19Monday?
23:20Perfect timing.
23:22Could we tempt you for a nice birthday present for Monday morning?
23:25We'll be doing these at $14.95.
23:26Yeah, why not?
23:27Brilliant.
23:28I'm disappointed not to be selling the high-end items.
23:31I know I could have sold a few of those at £500 a puff.
23:34And I'll have to sell a hell of a lot of heat maps and cat toys to even make that.
23:37First one down, many more to go.
23:39Great, well done, really well done.
23:41Across the hall...
23:42It's all about access for the cats, you know?
23:44Pushing the high-value cat product...
23:47This is £1,400.
23:48...Selena...
23:49That's if you really, really love your pets.
23:52...and Ruth.
23:52This is a family-owned and run business.
23:55I'm not a member of the family.
23:57I'm working for them, you know, over the course of the weekend.
24:02The quality is absolutely amazing.
24:04Suits where you live.
24:05Scott cashes in.
24:07And if you get something like this, you're not going to be able to find it anywhere else.
24:10This is £635.
24:12And there's 10% off today.
24:14Sold.
24:15Sold?
24:16Yeah.
24:16I feel like I'm in my element.
24:17I love selling.
24:18I know how to sell.
24:19I've been doing it for years and years.
24:21You've made a brilliant purchase.
24:22It's absolutely a fabulous product.
24:24If I could do that four times every single hour, we're looking at a substantial amount of cash.
24:28Are you still happy?
24:29Yes.
24:29High energy.
24:30Always.
24:30Yeah?
24:31Always.
24:31We've got pugs, we've got giraffes, elephants, penguins.
24:36Aiming at people rather than pets.
24:38It'll chase you, watch, look.
24:39David's team.
24:40So let's give you the giraffe.
24:43Thank you very much.
24:44Have a great day.
24:45The balloons are selling themselves.
24:47They're flying out.
24:48As soon as we've sold one, we're selling another, we're selling another.
24:51However, they're only £5.
24:53Joseph is the only person at the moment selling my T-shirt.
24:56You can wear that all day around the show.
24:58Represent the guinea pigs all day long.
24:59You're a hot sales man.
25:00I think you should get this one.
25:01So we need to make sure that we're really selling the T-shirts.
25:04That's £15 for yourself, madam.
25:05Thank you very much for that.
25:07Is this my one?
25:08Yeah, that's your one.
25:09Every time I sell a balloon, I'm pushing the T-shirt.
25:13I must have sold about ten balloons as well, so I've been smashing it.
25:17For the rest of the team...
25:19You'd look really posh in the valleys with one of these, though, wouldn't you?
25:23Luxury dog sofas.
25:25Basically, you're trying to create, like, dog beds that feel like a part of the home.
25:29But no-one's biting.
25:31Come and have a look.
25:32There's no obligation.
25:33What do you reckon, Mum?
25:33No, no, I like it.
25:34I'm too open for £25.
25:36I think it's a lovely product.
25:38At the moment, I'm flatlining on sales, but there's a lot of people that are looking at
25:43the products and saying they'll come back later.
25:45I think, as a rule, trade shows sell better in the afternoons.
25:48I've got a personal target of four, but that's because I want to overachieve.
25:52Once you get one under your belt, then they start falling off like flies.
25:55So, I think it will go well.
25:57It's going to be slow in the morning.
25:59Yeah.
25:59Understand that.
26:00Don't get frustrated.
26:07Mid-morning.
26:09So, lovely product here.
26:11I think your cat's going to really love it.
26:13Sales of customisable cat towers stacking up.
26:1725820.
26:18Cool.
26:19You go and check out.
26:20All right.
26:20Come then.
26:21Let's do it.
26:22So, then you choose them separately, and then it kind of adds up to a price.
26:24You said that you'd want the wooden bed.
26:26So, we've got the small and the large ones, and then we've got the fabric platform.
26:29How much would that be altogether?
26:31So, the oak is...
26:36So, that would be...
26:38Bear with me one second.
26:40Um...
26:41OK, just bear with me one second.
26:45Um...
26:49Scott, I'm really sorry to interrupt.
26:50I just need some help for me for a second to make a sale.
26:52OK.
26:53Basically, um, we want a customised option.
26:55I don't know how to price it up on the order sheet.
26:57I'm a little bit stuck.
26:57Can you just help me?
26:58Can you help me with this customer?
26:59Sure.
26:59Um, I am actually attending these guys.
27:02OK.
27:02Hi, guys.
27:03Sorry.
27:03I know we're all...
27:04I'm Scott.
27:04How you doing?
27:05Do you just want to come over and talk us through exactly what it is?
27:07Sorry if you're repeating yourself.
27:09The unique selling point of these products is that they're all bespoke components.
27:13So, I wanted to triple check that I had the correct price for the customer.
27:16So, this is the product you want, all the way up to the top level.
27:19Yeah.
27:19But we want the trays because they look the best.
27:20Six by five as it stands.
27:22Yeah.
27:23All right, guys.
27:24If you need the help, let me know.
27:25Do you guys want to follow me over to the counter and we'll complete your purchase?
27:29Thank you so much.
27:30Well, it is my sale.
27:32I don't think Scott would take any credit for it.
27:34He came over and confirmed that I had the correct price, but it was my customer that I'd sold to,
27:38and I took them over to the cash register.
27:41Midday.
27:43There's your change there.
27:45You've paid for that one, haven't you?
27:46And she's paid for her one.
27:47You want one as well, do you?
27:49Sorry, darling.
27:50He's doing the receipt for you.
27:51On David's team, balloon sales are soaring.
27:55Is everyone okay now?
27:56Yeah.
27:57Yeah?
27:57There's your receipt.
28:00Sorry about that.
28:01The good news is the stall's getting really busy.
28:04The bad news is it's chaos.
28:06Okay, so dinosaur and pig.
28:07Making a pig now for you.
28:09Thank you very much.
28:10Cheers.
28:10Take care.
28:10Joseph.
28:11You okay?
28:12Just so you know, I'm making executives in.
28:13I don't want you to be sending the T-shirts.
28:14It's a massive queue.
28:15Everyone needs to be served.
28:16Cool.
28:17So I want you to do what Varner's doing.
28:18Yeah.
28:18Taking the orders.
28:19You give me the order.
28:20I'll make it.
28:21David has made the decision to sacrifice the T-shirts for the team.
28:25The balloons, and those are 25 pounds, and balloons are five pounds.
28:28It doesn't take a genius to work out that if you sell more T-shirts than balloons, you've
28:33taken more money.
28:33Can I just let everybody know that the queue is coming this way around, please, just so
28:37we keep it all in order.
28:38And it will be about a five, ten minute wait, if that's okay.
28:41Yeah, they're stunning.
28:43Absolutely stunning.
28:44For the rest of the team.
28:45We'll definitely go for the white.
28:46Which comes to a total of $304.99 to include delivery.
28:50Fantastic.
28:51Thank you very, very much.
28:52First sofas shifted by April.
28:55Do we have a sale today?
28:56We do.
28:57And Charlene.
28:57Well done.
28:58I'm glad I managed to talk you into it, more than likely.
29:01If I could shake your hand now, I could lose the 25 pound delivery charge.
29:06Still in the doghouse.
29:08Richard.
29:09So you would be getting my lowest price that I can do, and that is, I literally, I'm like
29:15this, like, would you shake my hand?
29:17To $5.50?
29:18Yeah.
29:19No.
29:21Okay.
29:22Well, nearly.
29:23Almost.
29:23Okay, cheers.
29:25Take care.
29:29On the main stage.
29:30I do believe that all of you are here for a reason, and that's because we're all a fond
29:34lover of animals, we're a fond lover of our pets.
29:37For team cat.
29:38This is Xantos.
29:40He's been having a little bit of a play with this today.
29:42A chance to drum up more custom.
29:44This product is based on potentially simple formulas which already exist.
29:48The light reacts to the sensory aspects of all cats.
29:52If you want to come down and find out where we are, we're currently at C07, no, actually,
29:58bear with me.
29:59I think it's C409.
30:00That's exactly right.
30:01We're at location C409.
30:05Pitch over.
30:06Should we get selling?
30:06Yeah, let's go.
30:07Yeah, let's go.
30:08We've got to race all the people back then.
30:10A surge in sales.
30:12If you take that one, I'll take your card.
30:1415 and 20.
30:15All right, guys.
30:16Wonderful.
30:16How would you like to play?
30:17Catch your card.
30:18We've turned such a corner.
30:19Everything's going so well.
30:21Sales are picking up here more and more throughout the day.
30:23I think our pitch certainly helped.
30:25Now we're doing really well, and I'm pleased.
30:27Get you a fresh one out of the box.
30:28But across the hall.
30:31Well, you've got three cats, four cats, and three cats.
30:36You're amazing.
30:36Easy pass.
30:37How have you got out of the house today?
30:39For Ruth, not a scratch.
30:41There you are.
30:42You put the cat in and say, are you happy?
30:45Are we happy?
30:45We're happy, I think, aren't we?
30:47Yes.
30:47Yeah, OK.
30:48There's a thing called golden silence in sales,
30:51where you make your pitch, and then you're quiet,
30:54while the other people deliberate.
30:56You are a beautiful couple.
30:57You're fabulous.
30:58How long have you guys been together?
30:59Like three.
31:00Have you?
31:00Congratulations.
31:01I've been married 21 years.
31:03She doesn't stop talking.
31:05She confuses the customers.
31:07I love speaking to young people, making their way.
31:10I think it's great.
31:11I think you're fabulous.
31:12She's not closing the sale.
31:14What she needs to do is to shut up a little bit more,
31:17and sell that product.
31:18The retail price would be just £574.
31:22Quite a lot for us.
31:24Yeah.
31:24Yeah, we don't really have.
31:25I've done a battery of my spend.
31:27It's no problem.
31:29It's been a pleasure to speak to you anyway,
31:30and I'll see you again soon.
31:31All right.
31:32Can I just talk to you for a sec?
31:33Yeah.
31:34Of course you can speak to me.
31:34You want this so badly.
31:35I'd love to do.
31:36And it's going to happen, like I told you.
31:37No, no, no, absolutely.
31:38I'm not worried about it.
31:39No, no, no.
31:39I'm just going to stay focused.
31:41Slow down.
31:41It's going to happen.
31:44We're selling them off dirt cheap.
31:45They're going to be going for £12.
31:46Mid-afternoon.
31:48Here you go, big man.
31:49You want it, darling?
31:50Oh, thank you very much, young man.
31:52Both teams push for sales.
31:55So what we could do is give you an extra discount
31:59to get you to £6.10.
32:00£6.10, all in.
32:01All in.
32:01Yeah.
32:02Fantastic.
32:03All right.
32:03OK, I will shake your hand, but I can't.
32:06I'm feeling a little bit happy, of course,
32:08especially when I was thinking that I hadn't done anything
32:10and other people had done sales.
32:12Chocolate brown?
32:13Yeah.
32:13Can we go for too large?
32:15Go on.
32:15Oh, go on, then.
32:16Come here, you.
32:17Oh, Beverly.
32:18You're making my day.
32:21I think people like my cheeky chappy style
32:23and it's coming off.
32:25We're doing well.
32:26Yes.
32:26Nice.
32:27All right.
32:27Let's keep getting more set there.
32:28Because I'm like this.
32:29Yeah, yeah, yeah.
32:29Absolutely.
32:29Go, go.
32:30On the other team...
32:31I can't tempt you with a buy now, deliver later.
32:34Are you sure?
32:35Sure, I'm sorry.
32:36OK.
32:36Sales of cat towers at a standstill.
32:40I'll go and have a think about it.
32:42OK, thank you.
32:43In sales, you've got to keep your motivation up right to the last minute.
32:46Who knows?
32:47A customer might come back from this morning,
32:49might just pass by and suddenly feel inspired.
32:51The trouble is, Celine's really shying away from doing the sales.
32:55She seems to be holding back.
32:56It isn't quite good enough.
32:58She hasn't closed enough sales.
33:01Excuse me.
33:03To kickstart sales...
33:05Hello.
33:06From project manager Scott, a staff shake-up.
33:09I'm going to need somebody to come over our end now.
33:12Yeah.
33:12These big ticket items are something that we need to now start pushing.
33:15Come on, everybody, let's go.
33:17We've got Gary, fresh blood.
33:18He's the man to lift the spirits of everyone else
33:21and show how it's done.
33:22We've got 45 minutes left.
33:24I personally think we can get another two sales.
33:27Come on, at least one more each.
33:28Maybe two more each.
33:29Two more, come on.
33:30The last push for sales.
33:33We need to make sure we serve absolutely everybody here, OK?
33:35Take these orders down.
33:36Be with you in a second, mate.
33:38Cheater.
33:39So these are the throws.
33:40They're faux fur and they're machine washable.
33:43It's £79.99.
33:44Is that OK for you guys?
33:46Yeah?
33:46Let me just write your receipt and a penny change.
33:48Thanks.
33:49Bite here today.
33:51I'll be more than willing to have a look at a discount.
33:53You've got a lovely photo.
33:54Yeah.
33:55Brilliant.
33:55Thanks ever so much.
33:56I'm Gary, anyway.
33:57I can take a further 10% off for you,
33:59but we're literally finishing up in 10 minutes.
34:02Are you all ready for a fashion show?
34:07McGill, showcasing the bunny rabbit.
34:11Everyone, hold tight.
34:14Two minutes, come on.
34:15Keep going.
34:15I'll take one off for you.
34:17Is it for you, young man?
34:18Don't cry.
34:21Thank you ever so much.
34:23Thank you very much.
34:265.30 p.m.
34:28London Pet Shop is closed.
34:30Go on.
34:31Team hug.
34:32OK.
34:32Well done, guys.
34:33Trading over.
34:35Yay!
34:37Do you know, I've probably had the most frustrating day
34:41in the whole of my sales career.
34:43I'm disappointed, but I know how skillfully
34:47I tried to secure those sales.
34:49Richard did well.
34:50You redeemed yourself, Richard.
34:51Yes.
34:52What am I redeem myself for?
34:53No, I'm just going to play with you.
34:54OK.
34:54I'm happy with today.
34:56I'm happy that we've all got a sale,
34:57but we have missed Target.
34:59We all were supposed to make three sales,
35:01but it's been a bit of a slog for us at that stand.
35:04Tonight, pet proceeds counted.
35:08Tomorrow, face to face with the top dog.
35:24You can go through to the warden now.
35:52Good morning.
35:53Good morning, Lord Sugar.
35:55Well, an interesting task, selecting products,
35:59selling them at the pet show,
36:00and quite appropriately, within the losing team,
36:03at least one of you will go walkies at the end of this,
36:06that's for sure.
36:07Which team would you like to kick off?
36:08I'll kick off, if that's OK.
36:09Lord Sugar.
36:09David?
36:10One of the great ideas that I had,
36:11which I thought was fantastic,
36:12was to show a lot of enthusiasm with all of the products.
36:15How did you show enthusiasm
36:17for the high-vis jacket for chickens?
36:20I'm always enthusiastic about products, Lord Sugar.
36:22He was enthusiastic.
36:23You were selling accessory products
36:26and high-end value products, all right?
36:30That's correct.
36:31And when it came to accessories,
36:33you had...
36:33The animal T-shirts,
36:34and we also chose the animal balloons.
36:36And tell me about the high-end product.
36:38We chose the luxury dog sofa in the end, Lord Sugar.
36:40And they have a price range of between £230 to £700, right?
36:46Yes.
36:46The balloons were £5, is that right?
36:49That is correct, Lord Sugar.
36:50It doesn't take a rocket scientist to work out, does it,
36:53that if you sell one sofa for £700,
36:56you've got to sell...
36:57Who's the mathematician here?
36:59How many balloons at £5 each?
37:01140.
37:02Yeah.
37:02To come in with the same amount of money?
37:04You got that, did you?
37:05No, I completely understand and I agree.
37:06No, you get it now, but did you get it then?
37:08That's the point I make.
37:09No, I'm agreeing with you, Lord Sugar.
37:10My theory was if the dog sofas were just going to be for the dogs,
37:14but whereas the balloons and T-shirts,
37:15I wanted to be able to target absolutely everybody,
37:17and we had a massive influx of people who wanted to buy balloons,
37:21and it was a little bit chaotic.
37:23A little bit?
37:24It was a lot chaotic.
37:25It was chaotic.
37:26Four of your staff went on balloons, the lowest-priced item.
37:30That's correct, but what we could have done on Lord Sugar
37:31is spent ten minutes trying to sell a T-shirt for £15,
37:34but in ten minutes, we could have made more than that by selling a balloon.
37:36Yeah.
37:38Let's get over to the high-end team.
37:40You had a slow start, didn't you, on there?
37:43I think we were expecting that, though.
37:44Lord Sugar, can I speak up?
37:46You certainly can.
37:47That the cat towers statistically sold more than the dog beds,
37:52but Richard decided to still go ahead with the dog beds.
37:57That's a misleading statistic.
37:58I think if I could translate what you're saying there is
38:00that cat towers historically have sold in greater volume than the dog beds.
38:05Is that right?
38:06Yes, Lord Sugar.
38:06But despite that, Richard chose dog beds.
38:09Yes, Lord Sugar.
38:09Can I just say why that's misleading?
38:11It was the best-ever day, the cat towers at 19,
38:15as opposed to a good day, which were given by the dog person,
38:17which was actually giving us a realistic range to work.
38:19You sold?
38:20So I sold three of the luxury largest.
38:22So you don't quite well, then, and Charlene, you sold...
38:25One, Lord Sugar.
38:25You sold one April.
38:27You sold one...
38:28Right, Sam, what did you do there?
38:30Unfortunately, I didn't sell a bed.
38:31What else was you selling, then, if you didn't sell a bed?
38:34Well, I managed to sell that, so there were throws.
38:36Hmm.
38:37OK.
38:38David is your project manager.
38:40I found him decisive.
38:41Very good.
38:41I felt like everybody wasn't bored, everyone respected me,
38:44and I am one of them, and I got my hands dirty with everyone.
38:47OK, so let's move on to Scott.
38:50Yeah, so because it was going to...
38:53They were going to have rabbit shows and stuff there,
38:54they might have...
38:55Rabbits?
38:55Yeah, yeah, it was rabbits.
38:57The show jump.
38:58The show jump.
38:59Yeah, the show jump.
38:59The highlight of the show.
39:00Did anybody ever clarify what jockeys they had on these days?
39:03No.
39:04This is something none of us really knew too much about,
39:07so we believe we should go and look into this.
39:10But the cat towers, they're a really good product,
39:11and in London, there's quite a high force of cat lovers.
39:15So you ended up with a cat tower as your high-end product?
39:18That's correct, yeah.
39:19And you had the heat mat and the cat toy?
39:22The theme was cats.
39:23We could refer people backwards and forwards from both stools.
39:26That weren't your first choice, was it?
39:28It wasn't.
39:28We actually went for the balloons alongside you.
39:32Why did you lose out on the balloons, then?
39:33We apparently wasn't enthusiastic enough.
39:36Aha.
39:37He had a strategy, didn't he?
39:39He did, he did, and fair play.
39:40These guys interacted more with the balloons,
39:43whereas we talked more about business.
39:45They sold a lot of balloons, right?
39:46They did.
39:47Well, moving on on day two, then, what happened there?
39:49I had a good start by selling three of the cat towers,
39:53along with Selina, who came in afterwards as well.
39:56Ruth was on it all day.
39:59She worked really, really hard.
40:00And then we had a flat few hours, to be honest with you.
40:03That's why I brought Gary over slightly later on.
40:05You also had a slot, didn't you, to present your products?
40:08Ourself, Al, Gary, and Natalie did conduct ourselves in a professional manner.
40:13And did that work, then?
40:14Did you have visitors?
40:15Yeah, the cat's all done really, really well.
40:17How was your project manager?
40:18Yeah, really good.
40:19Scott wasn't necessarily an overpowering project manager.
40:22He listened to the team in which he had around him
40:24and made the decisions to suit him.
40:26Let's see how we did, then.
40:28Claude, yeah, tell me about your team, Connex, as well as well.
40:37Well, as far as pet accessories, so the cat toy and the heat pad,
40:41they managed to get £1,221.20.
40:46Right.
40:47The high-end cat towers, they sold £1,807.20,
40:53thereby making a total of £3,028.40.
41:00All right.
41:01Karen, how did your team do?
41:05Well, as you know, we were busy on balloons,
41:08and they took £1,589.50.
41:12And the dog sofas,
41:16£2,462.12.
41:19So, their total was £4,051.62.
41:25Right.
41:26Well done.
41:27First one.
41:29OK, versatile. Well done.
41:32Yes, well done.
41:34Right.
41:35You've been running around in circles,
41:37but on this treat, you might struggle to keep up
41:39because I've arranged for you to have an exclusive training session
41:44with the double Olympic and double world champion Mo Farah.
41:48Enjoy it, and I'll see you on the next task.
41:58Take that out.
42:06That is amazing.
42:09Well, Scott, we lost out by £1,000 here.
42:21I'll see you back here shortly.
42:24Thanks, Lord Sugar.
42:31Come on, boys.
42:32Woo!
42:33Come on, guys.
42:34Woo!
42:35Come on, guys.
42:36Woo!
42:37Come on, guys.
42:38Woo!
42:39Woo!
42:40Woo!
42:41Woo!
42:42Woo!
42:43Woo!
42:44Straight in there.
42:45Mo, what's the best achievement?
42:46Winning the Olympics.
42:47I was happy selling balloons, mate.
42:49I'm going to put you through your paces.
42:52So, guys, are ready?
42:53Yes!
42:54Let's go.
42:55Steady!
42:56Go!
42:57It's nice and easy.
42:58Right now, I'm feeling absolutely, like, on top of the world.
43:01You're going to beat Mo Farah!
43:03It took everything out of strength, energy, and teamwork to come together to win, and I'm
43:07just so excited right now.
43:09Yeah!
43:10Woo!
43:12Team versatile.
43:13Woo!
43:14We need to look at who didn't sell and why we didn't get the balloons.
43:21And to me, that was due to the pitch.
43:22And who did the pitch?
43:23Me.
43:24I've done pitch for balloons.
43:25Okay.
43:26But generally, as it stands, it is what it is.
43:27I just think you went in too soon with price.
43:28Ruth was dancing around the houses a little bit.
43:30What do you mean by dancing around the houses?
43:32No, it was with this.
43:33You just need to go bang, bang, bang, bang, and that's it.
43:35Brett's quite quick to accuse.
43:37I mean, my anxiety levels and worry threshold is as high as the moon.
43:43It doesn't get any more stressful than this.
43:46There's an error with the sales and the cat towers.
43:48We did speak, so every person went past.
43:50Like, none of us stopped.
43:51I backed the cat towers.
43:52They were sellers.
43:53What did we even know they were so complicated?
43:54Yeah.
43:55It's a little bit embarrassing, to be honest, because I know I'm good at what I do, and
43:58I'm a good salesman.
43:59I'm good at listening and managing.
44:01I personally think I am the best in this process.
44:03I've got a lot to offer.
44:04Any questions?
44:05Can you send the Incaateurs, please?
44:07Yes, please.
44:08Go into the portal now.
44:09Yes, we should do.
44:25Can you send the candidates?
44:26Yes, we should do.
44:29Go through to the border now.
44:39OK, Conexus, you were representing cats in this particular task,
44:49but I'm afraid you don't get nine lives in this process.
44:53You're lost by £1,000, approximately,
44:56and the thing is, the Cat Towers vendor claims on this type of venue,
45:02she sold 19.
45:03She said that was a one-off 19, but she said we should have sold 10.
45:07Should have sold 10.
45:08Yeah.
45:08You sold four.
45:09I was quite confident with the two girls I had beside me
45:12to make the sales, which we anticipated.
45:15You sold three.
45:16You could have sold three.
45:18Maybe you could have sold three.
45:19You would have been home and dry.
45:20I think in Ruth's case on this occasion, it was the closing,
45:24because she was speaking to people, but it was the closing.
45:27Well, here's the point, Ruth.
45:29Here's your CV.
45:30Yes.
45:31And it says here, sales training, right?
45:35That's right, yes.
45:35I specialise in telephone sales training.
45:37Telephone sales training, yeah?
45:39And yet, you sold nothing, right?
45:42And your sales technique was talk, talk, talk, talk, talk, talk, basically.
45:50I'm sorry you see it that way.
45:52I don't see it.
45:52I hear it that way.
45:54Well, my aim was really to try and speak to as many people as possible,
45:57and I spoke about trying to develop a hook,
46:00because you're fishing at an exhibition, aren't you?
46:03You're trying to generate enquiries,
46:05and so I certainly tried to ask questions in order to try and attract people onto the stone.
46:11Ruth, you're doing it again.
46:12You know, when you try to make your point, you tend to take the scenic route.
46:16I apologise for that.
46:17Yeah, well, no, it's a trait that you have.
46:19You talk and talk and talk and talk and talk, and there's no end result, no end product.
46:24You come in with a zero.
46:25So, Shalina, you was in the selling team of the higher-end product also, wasn't you?
46:30I was.
46:30And I got you down to selling one item here,
46:33but there was actually Scott who actually assisted in you getting that sale.
46:37Scott did not assist, and I think Scott will agree with me.
46:39He didn't assist in me getting the sale.
46:40The issue we have with the cat towers is because they were bespoke,
46:43there are multiple different components and ways you could put them together.
46:46I wanted to triple-check the price.
46:47I didn't need Scott's help to secure the sale.
46:49What happened was I came in to help assist.
46:52We worked out the price together, and then, you know, the sale was made.
46:56Scott, you're being very generous because the point is that you worked out your costings.
47:01You didn't go then to Shalina and say, can you help me with the costings?
47:03No.
47:04You did the costings.
47:05Yeah.
47:06There's no reason why Shalina couldn't have worked it out if she didn't.
47:08Shalina, I get the feeling that you kind of stand back
47:11and try to do the least amount that's possible.
47:14I'm really disappointed that you think that.
47:16I think I've consistently...
47:17I didn't get the feedback from, you know, the guys here.
47:20Really?
47:20Yeah.
47:21My feeling was you were not exhibiting enthusiasm
47:23in the way that I think you should have done.
47:25You weren't as involved or interested.
47:28You were on the periphery most of the time,
47:30and I think the result is you didn't do as many sales as you should have done.
47:33Well, I'm really sorry that you feel that way,
47:34but I'm someone that always gets my hands dirty.
47:37I'm someone that works extremely hard.
47:38I was project manager on the first task.
47:40I contributed on all of the tasks,
47:41and I'm happy to be in a position of responsibility.
47:44The rest of you, you're very quiet.
47:46What is your call on this, then?
47:48With regards to their high-ticket items,
47:50it sounds like the majority of the failure has come from that.
47:53I just feel that it's a real shame to have lost the balloons.
47:56Brett went in too quick discussing pricing, I think,
47:59rather than showing me I'm passionate for the product,
48:00which I think is why he probably chose the other two.
48:02I mean, generally as it stands,
48:03there's nothing to really look at with regards to the balloons,
48:06because they did speak for themselves.
48:07They do exactly what they say on the 10.
48:09They were a phenomenal product when we were all stood there.
48:11What a mistake that was, you know,
48:12because although they're a low-ticket item, a fiver,
48:15they've dragged people to the stand.
48:17And that's why we initially really wanted to go for them.
48:19You didn't get them, though.
48:21No, I know.
48:21You are trying to convince somebody to work with you, OK?
48:24I understand that.
48:25And these people are passionate about their product, right?
48:28And there are times when you have to massage their ego.
48:31And you went in there like a bull in a china shop.
48:33How much is this? How much is that?
48:35How many of you sold?
48:35And that's why you didn't get them.
48:37You, Gary, you in the morning were over in the accessory team, right?
48:41You were moved at 3 o'clock across to the other team.
48:45Why don't you think you sold any of these cat towers?
48:48We didn't...
48:49No-one sold anything in the last hour and a half.
48:51No-one sold anything?
48:52In the last hour and a half whilst over there.
48:54You did bring a sense of enthusiasm to the rest of the team,
48:57and I could see you was obviously looking to make the sales.
49:01I don't think we talked to enough people.
49:03I know I'm being criticised for talking to too many people.
49:05Ruth, Ruth, you've got to get rid of the people who can't pay.
49:09What do you want to say to them?
49:10Please, can you just go away?
49:12I think there's £1,000.
49:13Yeah, thank you very much indeed.
49:14Yeah, bottom line, yeah, you've got no money.
49:16Sorry, I'll...
49:16Sod off.
49:17OK.
49:18Well, you don't actually say sod off to them, but in your mind you do.
49:23Oh, Scott, who are you bringing back into this boardroom?
49:31It's a tough decision.
49:32But Lord Sugar, I will be bringing in Selena and Ruth.
49:45Right.
49:46It turned a bit of a no-brainer to me.
49:48Some of you have not won a task yet, have you?
49:51No.
49:51No.
49:52It's my first loss, but you're hurt.
49:56All right, off you go.
49:57Now, here's the point.
50:10You're lost.
50:11At least one of you is going today, all right?
50:14Yeah.
50:16I'll call you back in shortly.
50:17Well, Scott, polite and respectful, but he needs to harden up a little bit.
50:32Be a little bit more ruthless.
50:33I'm afraid of that.
50:34What's going on with this, Selena?
50:36What do you think?
50:37Selena kind of drifted off.
50:39She just didn't put her back into it.
50:40She looks like she's got the hump to me.
50:42I mean, Ruth, she worked hard.
50:46I can't fault Ruth's enthusiasm, but where's the end product?
50:50Alan, I'd be worried about going into business with Ruth.
50:53Which would you rather have, Karen?
50:54Somebody who's very enthusiastic or somebody who doesn't seem to care that much?
50:59Well, I have neither, actually, Claude.
51:07Yes, Lord Sugar?
51:08Could you send the three of them in, please?
51:10Yes, Lord Sugar.
51:10Lord Sugar will see you now.
51:25Selena, I'd like to start with you, because having a further chat with Claude,
51:31he feels you backed off, you showed not as much enthusiasm.
51:36You were kind of like the team tortoise.
51:39You went back into your shell.
51:40I'm sorry, but I thoroughly disagree with that.
51:42I'm certainly not a backseat person.
51:44The truth of the matter is, I set up my first company when I was 21.
51:47Nobody's helped me with that business.
51:48I've since moved to the Middle East and set up a successful, profitable business.
51:52I've proved myself in business in two different continents.
51:55It's not easy for a woman to work in the Middle East, and I've done that.
51:57I don't know about proving yourself in two different continents.
51:59You might have sold five quids with her stuff in Dubai and ten quids with her stuff in England.
52:04£300,000.
52:05You can have your business and all that kind of stuff, but on this particular task, we needed the sales.
52:11We lost because I put my confidence in yourself, and the same goes for you as well.
52:15Now, the problem that lies in this task is the fact that no one really sold.
52:20We had, if we was doing...
52:21It's really you.
52:23Well, he sold three.
52:24And I sold one, and then two people didn't sell any.
52:26If we would have all sold within the region of two to three each, which I was confident that we was going to do from the outset,
52:32with the skills that you both have, then we wouldn't be sitting here.
52:34Sure, but am I really the person that deserves to be sitting here, given that there are other people that didn't sell?
52:38You might have sold one, yeah, but that's not good enough, is it?
52:41I think what happened was that when Selena made her sale, I think she felt she'd done her job.
52:48And I don't know why you're talking up, Ruth, because, to be honest, you didn't sell anything,
52:52and I find you very unconcise and difficult to work with.
52:55Who worked the hardest to get themselves into a sales position?
52:58I will completely back you, but you need to sometimes take a step back, Ruth,
53:02and just don't talk too much, because you talked your way out of a few sales, I think,
53:07because you was constantly talking to people.
53:08At least I put myself in the position of creating a sale.
53:11I absolutely would take that away from you.
53:13But people like Selena don't put themselves in the position.
53:15This is bad.
53:16Because she realised on the fact that she's made a sale.
53:19At least I tried to put myself in front of as many people as possible.
53:22Then you claimed to be a salesperson.
53:23I am a salesperson.
53:24You couldn't sell a bone to Battersea Dogs Home at the moment, from what I've heard.
53:27I did my absolute damnedest, and I would rather fall on my sword trying 110%
53:33than have given up halfway through the day.
53:35You don't have any right to say that.
53:36Who should be fired? Who should be fired?
53:38I think Selena should be fired, because she's hard work.
53:41I do think you've got slightly deflated.
53:43Scott, Scott, Scott.
53:44You need to speak out for yourself if you wish to remain in this process.
53:49I know what I'm capable of, and I think I've proved that up until now.
53:53I am the highest seller, and I do what I set out to say that I'm going to do.
53:58Whereas these guys haven't done that.
54:00You chose for me to go on the high-ticket idea.
54:02I did, but you didn't sell.
54:04Okay, but maybe that was your strategy decision, Scott.
54:06Maybe you should have followed it.
54:07Why would I make a strategy to lose?
54:08But I said I'd be happy.
54:09What would be the point of that?
54:10Look, I don't think we're getting anywhere here now.
54:13I've just got to make a decision.
54:17One thing to say, Lord Sugar.
54:19I have everything it takes to be your next business partner.
54:22I have a really amazing business plan.
54:25I have all of the experience and skills it takes.
54:28I'm not interested in the business plan at the moment.
54:31I'll start worrying about that another seven weeks down the line, okay?
54:35You've got to survive that, okay?
54:36Yeah.
54:37And that's the whole point of this process, is you've got to survive.
54:44Scott, you were the project manager.
54:47You made some errors here.
54:49You put the wrong people in the wrong place.
54:51And not being able to assess what people do is bad news in business terms.
54:57Selena, there's an old saying, no smoke without fire.
55:02You are a different person on task than you are in this boardroom.
55:06And I've seen it before.
55:09People with two faces, right?
55:11Ruth, I don't dispute your enthusiasm, but you claim to be a salesperson.
55:21You came to train people how to sell.
55:23Here we are in a sales task, and you failed miserably.
55:28And Scott, you come across as a very nice chap,
55:34but business is all about how you manage people,
55:36and you needed to be a bit more ruthless in choosing your high-end sales division.
55:44And I'm not using that as a pun,
55:46because maybe less Ruth would have been the best thing.
55:49So, Ruth, you're fired.
55:53He's not very happy with you.
56:08I've got to tell you, he's not very happy with you.
56:12And Karen, she was wondering why you have this kind of demeanour also.
56:18And I've got these two people here advising me.
56:22And I find it difficult to go against their advice.
56:26Lord Sugar.
56:27I don't want to hear any more.
56:36Last chance.
56:39Go back to the house.
56:41Thank you very much.
56:42Thank you, Lord Sugar.
56:42Take on board everything that you've said.
56:44I can't believe I've gone on a sales task.
57:05Disappointed to be sat in here.
57:07Of course I am.
57:08Selina was and is hard work.
57:11But, you know, she did make a sale.
57:15Selina was subdued.
57:17She just stepped back from it.
57:18We should have sold ten high-end units and we sold four.
57:20That's where the last of the task was.
57:21Selina!
57:22Hey, hey, hey!
57:22Go for it!
57:23Come on!
57:25One gone.
57:27Well done.
57:28Well done, well done, man.
57:30Well done, man.
57:31He kind of teared into both of us.
57:32He teared into Selina.
57:34Quite a lot.
57:34Horrendously, like...
57:35Yeah.
57:36Apparently, I'm not ruthless enough and I'm too polite.
57:38But I'm going to start showing him what I can do.
57:41Well, that's it now.
57:42No more Mrs. Nice Girl.
57:43I'm going to be really...
57:43Well done, well done, well done, well done, well done.
57:45Everyone better watch out.
57:46Now, 14 candidates remain.
57:52Lord Sugar's search for his next business partner continues.
57:59Next time...
58:01I want you to create a children's book and tomorrow you're going to sell them to retailers.
58:06Heroes...
58:07What about Snuffle Gruffle or Snuffle Bottom?
58:11Oh, Joe!
58:11Villains...
58:12Can you stop talking one second, Richard?
58:14It's David, Sethley.
58:15Busy got lost after being tossed.
58:17Busy, buzzy, buzzy, buzzy, buzzy.
58:19Bang, bang, this is what we do.
58:21One gestion, out of the way.
58:22And for one candidate...
58:24I'm not sure you think before you speak.
58:27The fairy tale turns grim.
58:29You're fine.
58:30I'll see you next time.
58:41The fairy tale turns grim.
58:42You're fine.
58:43Bye.
58:44Bye.
58:49Bye.
58:50Bye.
58:51Bye.
58:51Bye.
58:52Bye.
58:52Bye.
58:53Bye.
58:55Bye.
58:58Bye.
58:58Bye.
58:58Bye.
58:58Bye.
58:59Bye.
Be the first to comment