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00:01I'm not here to make any friends. The process is not personal, it's business.
00:08Lord Sugar is on the lookout for a brand new business partner.
00:13It is a very competitive situation. I need to see who's got a good business brain.
00:20Fighting it out for his funding.
00:2418 aspiring tycoons.
00:27Not one of you geniuses ran this thing properly. I feel so angry. You're coming across a bit thick.
00:34At stake, a quarter of a million pounds and a 50-50 deal with a business heavyweight.
00:44Your best hope for 250 grand is to buy yourself a scratch card.
00:49Come on, we've got no time, can't we?
00:51It's an investment worth fighting for.
00:54Why are you lying then? We've just had that here.
00:56Just bear with me, bear with me a minute.
00:59I'll have this conversation with you.
01:0118 candidates.
01:03If you don't think that what's going to happen is effective, you've got to tell her.
01:06I said it, tell her!
01:0812 testing weeks.
01:11This is getting really, really childish now.
01:13If I was a project manager, I'd be trying to motivate my team.
01:15So that's not cool, that's not cool.
01:17One life-changing opportunity.
01:20You're fired. You're fired. You are a loose cannon. You're fired.
01:25You're fired.
01:26You're fired.
01:27You're fired.
01:32Previously on The Apprentice...
01:35Your task is very simple. Pick the right boating products and sail them.
01:40Captain Karthik...
01:41I've got zero experience.
01:42...struggled to steer the ship...
01:44Somebody has to take a call. I'll take a call.
01:49...and sailed his crew...
01:51We're trout for you.
01:53If you have a jet ski or a boat, you're a lucky person because we've got a deal for you.
01:57...into troubled waters.
01:59Are you into water sports at all?
02:01No.
02:02Or weather jet skis?
02:03It's a bit cold for me today.
02:04On the other team...
02:08After six losses in a row...
02:11Say it back to me.
02:1230 miles an hour.
02:1332 miles an hour.
02:14Francis ran a tight ship.
02:17No over-talking each other.
02:18No. Not at all.
02:19Not at all.
02:20Jessica's sails technique was fishy.
02:22You can't lie to anyone about anything.
02:24Oh, right, about anything?
02:25No, you can't lie.
02:26But in the boardroom, they cruised to victory.
02:29You gave them a proper kick right up the jet ski, didn't you?
02:32That's a massive win.
02:34Karthik struggled to stay afloat.
02:36Give me a laptop, I'll make you a billion-dollar company.
02:38What?
02:39And was thrown overboard.
02:41You've been a diabolical project manager.
02:44You're fired.
02:45Dylan got that sinking feeling.
02:47You spent all of your time setting up a nice store.
02:50I absolutely wanted to impress you, Lord Sugar.
02:52But it was Samuel...
02:53...who have in total disregard for being told what to do.
02:56...who became the eighth casualty of the boardroom.
02:59You're fired.
03:01You're fired.
03:02Now, nine remain to fight for the chance to become...
03:06...Lord Sugar's business partner.
03:08Start now.
03:195am.
03:20Hello?
03:21Good morning.
03:22Lord Sugar would like you to meet him at the National Portrait Gallery.
03:27The cars will be leaving in 20 minutes.
03:29National Portrait Gallery in 20 minutes.
03:33Trishy!
03:34Gonna put your face on canvas, mate.
03:35I've got no check this morning.
03:36Trishy!
03:37I've got no check this morning.
03:38Trishy!
03:39Oh!
03:40Week eight!
03:41About to get up!
03:42So the curse of Nebula has finally been broken.
03:43It just took me as project manager to do that.
03:44It's nice, the power.
03:45I definitely want to do it.
03:46I definitely want to do it.
03:47I want to do it.
03:48Drawing in over two million punters a year...
03:52...one of London's most celebrated attractions...
03:53...and filled with old masters.
04:22Good morning.
04:23Good morning, Lord Sugar.
04:24Well, here we are in the National Portrait Gallery.
04:35This is a great institution where the public come free of charge,
04:39but this location now hosts evening events to generate extra revenue.
04:45So, with this in mind, your task this week is all to do with running an event
04:50at a famous London attraction.
04:53Titans, the venue I've chosen for you is the London Aquarium.
04:58And Nebula, the venue I've chosen for you is Madame Tussauds.
05:02You need to sell tickets, book entertainment and organise food and drink.
05:07Let me give you one bit of warning, though.
05:09The customers have the right to say whether they felt it was good value for money.
05:14And some of them might demand a refund.
05:17I will be judging the winner based on the profit that you make.
05:21And in the losing team, at least one of you will be fired.
05:26Is everything clear?
05:28Yes, Lord Sugar.
05:29Well, good luck. Off you go.
05:31Many attractions now open their doors at night.
05:40It's a crowded market.
05:42But do it right.
05:44And there's a handsome profit to be made.
05:50So, how does everyone feel about the task?
05:52It's an exciting one.
05:53Tomorrow, teams host their events.
05:55I wouldn't mind putting myself forward for PM.
05:57Yeah, so would I.
05:58Today, both need leaders.
06:00I've done events before, which included organising, food, catering.
06:04Yeah, I've run a paid New Year's event.
06:07I used to run nightclub events.
06:09Erm, I think I'm confident with Paul.
06:12Yeah, if everyone's all right with that.
06:15Yeah.
06:16Yeah.
06:17Francis, you're going to work with me.
06:19Yeah.
06:20I like working with you.
06:21I really like working with you.
06:22Jessica, I'd like you to be my sub-team PM.
06:25OK.
06:26And what I want to see from you is, like, organising these guys into what you want.
06:29OK, cool.
06:30No arguing.
06:31Jessica, you've got to be firm.
06:34Heading up the other team.
06:36Courtney Grania on team B.
06:38Art director Dylan.
06:40I would like you to sub-team lead, Courtney.
06:42First job, pick a party theme.
06:45I've had an idea.
06:47As it's an aquarium, I think maybe we could do some form of dating.
06:51Really?
06:52Along the idea that there's plenty more fish in the sea.
06:56What happens to the 50% of the people that have got partners?
06:59I just think it's limiting us.
07:02Personally, I was thinking Fantasy Island theme, underwater, fun.
07:07I think it appeals to a lot of people and it works for the aquarium.
07:10That makes sense.
07:12Next, entertainment.
07:14I like the mermaid performer.
07:16It ties in with the Fantasy Island theme.
07:18Like, I've seen this here online before and it's eye-catching.
07:22Let's book the mermaid.
07:23Yeah.
07:24OK.
07:25I've been to innumerable events where actually the reason that we go
07:29is because they lay on the fun casino.
07:31Yeah.
07:32I think that's perfectly suited.
07:33Entertainment's agreed.
07:35Next.
07:36I think we need to look at how much we're selling these tickets for.
07:39Roll the dice on a ticket price.
07:42What's the admission to Madame Tussauds?
07:44Does anyone know that?
07:4547.50, I think.
07:46I don't think it's that expensive.
07:47It is quite expensive, you know.
07:49It is.
07:50We've got to work out the price of our ticket for our event.
07:52Yeah.
07:53It's a casino night.
07:54Hot food and drink options.
07:55Yeah, we're not going to be charged for the hot food.
07:57Where I'm thinking at the moment is around £65.
08:00I think the team got a little bit carried away with the excitement of this task.
08:04We're not putting on, like, a manual.
08:06No.
08:07It's canapes, right?
08:08We've got canapes and we've got hot food, haven't we?
08:09Hot food.
08:10Some of them are saying hot food is included in the ticket price, but it isn't.
08:13So we're confident?
08:14Yeah?
08:15Yeah.
08:16Good.
08:17Alright, brilliant.
08:18Let's get on with it.
08:19We're not quite sure about what they're doing and for sure they don't know.
08:22Let's go.
08:2310am.
08:25Teams divide.
08:28Half head off to sell tickets.
08:31For the rest, party planning.
08:33Let me just chuck some figs at you.
08:36Already rethinking his ticket prices, project manager Paul.
08:40I'm thinking a full price ticket could be £50.
08:43Exactly what I've got really here, Paul.
08:44Yeah?
08:45I really enjoy working with you.
08:47I'm easy to work with.
08:49Hi, Paul.
08:50Hi, Jess.
08:51Full ticket price will be £50.
08:54If you get a table of eight, we drop the ticket price into £45.
08:59I'm going to be clear now.
09:01If you fail to sell tickets, it's on you lot.
09:03Alright, cheers.
09:05The brainstorm was pointless.
09:07When they got in the car and thought, actually, we'll just take it down £15.
09:12Hi there.
09:13How are you doing?
09:14James, catering manager.
09:15With their ticket price including a welcome drink and canapes.
09:18Want some food now?
09:19Yeah?
09:20Yeah.
09:21One of the ways teams can boost profits, select a main course to sell to their guests.
09:26Nice flavour and it's a really nice dish.
09:28So this will be your beef burger.
09:29Wow.
09:30Let's try.
09:31Mmm.
09:32Mmm.
09:33Mmm.
09:34Mmm.
09:35Mmm.
09:36Mmm.
09:37Mmm.
09:38Mmm.
09:39Mmm.
09:40So I love a little married couple with you.
09:41Let's go with that then.
09:46Lunch time in the city.
09:48Oh, hello.
09:49How are you all?
09:50Hi.
09:52Targeting ticket sales to office workers, Paul's sub-team.
09:57So we're going to have blackjack tables, roulette tables.
09:59A glass of Prosecco on arrival.
10:01Serving up a tasty pitch, Jessica.
10:04Two sets of canapes and you've got all hot food there as well.
10:06Additional purchase rate.
10:07No, no, it's all included, yeah.
10:09Oh, the hot food's included?
10:10Yeah.
10:11Okay.
10:12Okay, brilliant.
10:13It really is going to be an event that you won't want to miss.
10:15Should you want to go for that?
10:16I'm not interested.
10:17Okay.
10:18It is going to be an amazing night, believe me.
10:20Struggling to sell at full price.
10:23Sales executive, Sofiane.
10:25I fired at 35.
10:26We are not able to do 35, I'm really sorry.
10:28I'll tell you what, if you could get a group booking of 12, we'll do the 35 pounds.
10:32Yeah?
10:33You've potentially got a lot of takers, if you do it for 35.
10:37We can't go to 35, that's impossible, yeah.
10:39I think, I think Jen, right.
10:40That's £35, please.
10:41Brilliant.
10:46So what we're doing here in terms of pricing?
10:48We're going to go down to 35, yes?
10:50For how many bookings?
10:5114.
10:52Right, okay.
10:53Yeah?
10:54What's the minimum booking you want for that price?
10:55Erm, yep, 35.
10:56Right, no, the minimum comes...
10:57Well, this is a, well, it's a booking of 14.
10:58Can I talk to you in a minute about it?
11:00Right, okay.
11:01Yeah, alright, okay.
11:02It's that £35 altogether.
11:03Sorry, what, are you looking at going down again on price, or...?
11:06No, it's only in a minute.
11:07Use your compensation, then, brother, yeah.
11:08Cool, okay, so...
11:09It's that £70, please, Susie.
11:11A mile away, tasked with reeling in buyers for Dylan's doom...
11:18We're just hoping to speak to someone about the social event that we're putting on.
11:22...Granja and Courtney.
11:24The CEO sitting just over there.
11:25Hello, how are you?
11:26Erm, we're putting on a deep-sea extravaganza tomorrow evening.
11:31Do you think it would be of interest to yourself?
11:34Good question.
11:35What about £50?
11:36Er...
11:37The show is amazing.
11:38We've got a mermaid, so she swims in the tank, which she can hold her breath and do this dancing underneath the water for, like, minutes upon minutes.
11:50So it is actually a very breathtaking performance when it's something that you'll always remember.
11:55Sounds fun.
11:56We'll buy some tickets.
11:57Brilliant.
11:58Thank you very much, Peter.
11:59Thank you very much, well done.
12:00Perfect.
12:01The approach of trying to speak to the decision makers, er, yeah, it seems like it's going really well.
12:06Smashed it.
12:07We've sold 30 tickets, £50, that's £1,500 in the bank before lunch on day one.
12:16South London.
12:19Meeting their entertainment, Alana and Dylan.
12:25Hi, nice to meet you.
12:26There's something fishy going on here, but I'm not quite sure.
12:28Just a little bit.
12:29So I'd love to see some of your performance, if that was possible.
12:32Yeah, never mind.
12:33What's involved.
12:34Cool, of course.
12:35Yeah, cool, great, thank you.
12:39Look at this stuff, isn't it neat?
12:42Wouldn't you think my collection's complete?
12:45Wouldn't you think I'm a girl?
12:47A girl who has everything?
12:51What's a fire?
12:53And what is it?
12:54What's the word?
12:55Burn out of the sea.
13:00Wish I could be part of that world.
13:12I was actually thinking of dressing up like a sailor, so if that's any use to you.
13:24The mermaids are amazing, so I'm super excited I get to be a sailor singing with a mermaid.
13:29I mean, what better way to spend an evening?
13:31Cause a hail was green as seaweed.
13:33Her skin was blue and pale.
13:35Seeing the entertainment, it's maybe a little bit worrying as to what we're offering,
13:40but my plan is to give them more complimentary drinks and more food.
13:44I only like the upper part.
13:46I did not like the tail.
13:48Baker Street, home of the world-famous Waxworks.
13:59Sizing up the venue.
14:01It's not that big.
14:02Is it working for me?
14:03Yeah, you can work that.
14:04Project manager, Paul.
14:06Hello.
14:07Hi, I'm Gareth.
14:08I'm Francis.
14:09Can you advise me on sort of some pricing points that you've done in terms of just an entry price?
14:13It completely depends on the style of event as to what people will pay for.
14:18Anywhere between £23 and £39.
14:25I think we've been absolutely overestimated the ticket price.
14:28Should we give them a call?
14:29I'm going to give them a call.
14:30Yeah.
14:32Hi, Paul.
14:33Okay, so basically we went to a group booking of £40 each,
14:36but then the lady brought four more people and she said,
14:39look, can you do £35?
14:40I said, I can't, we can do £40.
14:41So can you do £35?
14:42I said, yeah, do you know what?
14:43We'll just do £35.
14:44If you slow down a minute...
14:45We've actually spoken.
14:46We're going to have to reduce our ticket pricing.
14:48£35 for me works.
14:50Okay, so they've got the one drink on arrival,
14:52the two canapés and the hot food, haven't they?
14:54No, you've not got the hot food.
14:55They've got to pay for the hot food.
14:56No, they've got to pay for the hot food.
14:58They've got to pay for the hot food.
15:00There's hot food available, but it's to purchase.
15:05Bye.
15:06I don't think any of us had the right information
15:08when we were in there for exactly...
15:09I assumed that this was a sit-down meal
15:11because pawns charge 65 quid.
15:13I think we need to use the wording,
15:15you have access to the food,
15:17as opposed to saying, you're not going to get hot food.
15:19Oh, yeah, of course, yeah.
15:20Let's just keep it really light-hearted.
15:22On the south bank of the Thames...
15:25Hi, good to meet you.
15:26Lovely to meet you, I'm Sam.
15:27..one of the largest collections of marine life in Europe.
15:31My vision for dressing the event
15:33is to have kind of a sparkly grotto feeling.
15:35OK.
15:36But if you had any props, like anchors, treasure chests...
15:39Well, all the theming we have is actually in situ already,
15:41so what you see is what you get.
15:42Yeah, it looks great.
15:43Dylan is clearly very creative and very arty,
15:46and all he's focusing on is dressing the room
15:49and what are the props.
15:50I notice the screen's dotted around this.
15:52Yeah.
15:53Can we play visuals of under the water
15:55to just dress it a little bit more?
15:57Yeah, of course.
15:58Yeah.
15:59This is supposed to be a chance to get to grips
16:01with the practicalities of their venue.
16:04So this is the ocean tunnel.
16:06Is there any extra lighting?
16:08He's lucky he's got Alana,
16:09because she's focusing on the business.
16:11So extra furniture through there?
16:12Oh, you're behind...
16:13Yeah, backstage is there.
16:14Yeah.
16:15Awesome.
16:16Perfect.
16:195pm.
16:23Hi, Paul.
16:24Hi, Jess.
16:25Let me just give you the new pricing structure.
16:28So the full price ticket...
16:29Yeah.
16:30...28 pounds,
16:31and table of eight plus is £22 a ticket.
16:34Brilliant.
16:35OK, thanks, Paul.
16:36Have a good day.
16:37Bye, Frances.
16:38Bye.
16:39I really do need to know
16:40where they got this hot food was included.
16:42I hate the idea
16:43that you have to constantly spoon for your people.
16:46I might switch you into that team
16:48to sort it out tomorrow.
16:49Jessica might get a little bit annoyed
16:52that you've moved me over.
16:53It's not up to Jessica.
16:54It's up to me.
16:55It's my decision to make.
16:56OK, that's fine.
16:57That is...
16:58Do you know what, Paul?
16:59I think me and you were on the same page.
17:02We've gone from 65 in the brainstorm.
17:04Down to 22.
17:06It's less than half.
17:07So by the time this day is finished,
17:09we're selling them for a fiver.
17:12I think we should try and sell some...
17:14some pancreas.
17:15For both teams,
17:16final push of the day.
17:18Drum roll, please.
17:22Excuse me, madam.
17:23May I ask what you're doing tomorrow night?
17:25I'm working.
17:26Sir, would you be interested in an event?
17:27That's a no, then.
17:28Calling sick?
17:29No way.
17:30A lot of people seem to be getting off here
17:32and don't want to speak.
17:33Yeah.
17:34They're running for trains.
17:36I'm just going home.
17:37OK.
17:38If the majority of you come,
17:40we'll do the tickets for £22 each.
17:43Who are we signing up?
17:45Three more tickets.
17:46Excellent.
17:47£22.
17:48Paul's price drop is quite farcical.
17:51The team have to buy Prosecco.
17:53They have to buy the cold canopies.
17:55It will be a miracle if they can make a good enough margin
17:57on the prices that they're selling at.
17:59I'll tell you what I'll do.
18:00Where by?
18:01I'm going to get in trouble probably for this.
18:02£21.
18:03Are you guys happy?
18:04Yeah?
18:05Brilliant.
18:07For Grania and Courtney...
18:09Hi.
18:10How are you?
18:11Good, good.
18:12...last appointment.
18:13Tomorrow night, she's like doing a full performance
18:15in the tank underwater, holding her breath for a minute.
18:18I'll definitely go if...
18:19I think a couple of the boys should gather up together and come.
18:22I think...
18:23Just answer quickly.
18:25Hello?
18:26Hi.
18:27Listen, we went to the aquarium...
18:29Where you can see all the fish swimming around me.
18:31They're Dylan.
18:32That's all great.
18:33I need information that's going to help me sell tickets now.
18:35Have you seen the entertainment yet?
18:37Yeah, she sings and interacts with the crowd
18:39and she's dressed as a mermaid.
18:40Is she not in the water?
18:41Is she not in the water?
18:42No.
18:43That would have been helpful earlier.
18:46OK, we're going to have to go.
18:48Bye.
18:49Cool.
18:50OK.
18:51They sound mildly pissed off, but anyway.
18:53Yeah, why?
18:54Yeah, I don't know.
18:55Courtney and Grania have been very big
18:57that the mermaid is in a tank.
18:59But the problem is, she isn't in a tank.
19:01And a mermaid, not in water, is just a woman in a costume.
19:06We just carry on selling it, but without mentioning that bit.
19:09Guys, can I have your attention just for two minutes?
19:12You're going to get your experience in the aquarium,
19:15the games, the singing.
19:17It's going to be a good evening, guys.
19:19I promise you that.
19:20Does it interest anybody?
19:23Four tickets, yeah?
19:25I'm playing cricket tomorrow.
19:27Yeah.
19:28Good day.
19:30Hmm.
19:31We've sold 54 tickets.
19:33We sold that amount by halfway through the day.
19:36It seems like we got up to a fantastic start.
19:38I just wish it had gone better later this afternoon.
19:41Back at the house...
19:44We should just add a few extra of things.
19:47...ordering drinks and canapé ingredients.
19:50Five of those, eight of those.
19:52Dylan and Alana splash the cash.
19:55Will we just go 36 bottles then?
19:58Yeah.
19:59Having enough drink there is a good option, so there's no refunds.
20:02Yeah.
20:03Across the hall...
20:04So, an own-brand version of the Prosecco.
20:07Paul and Francis.
20:09If we sell out, we've got to do...
20:11300 canapés.
20:12Can we call the other team?
20:13Can we call the other team?
20:14Can we call the other team?
20:15Hi, Paul.
20:16Tell me exactly what you've sold.
20:18I need numbers, cos we've got to go and spend money now off what you've generated.
20:21We've sold 60 tickets.
20:2317 of them, £35.
20:25The rest for 22.
20:26It was Sophie and sold six at £21.
20:29All right, we're going to have to talk about that after.
20:31Listen, we're going to love you and leave you.
20:32Bye.
20:33Cheers, bye.
20:34£21.
20:35I mean...
20:36What happened to 28?
20:37They've just killed us.
20:40I'm really, really disappointed.
20:42They've sold as many tickets as they can at the bottom basic price.
20:46So...
20:47To say that I'm angry at the moment is probably a bit of an understatement.
20:52We need the food to come in.
20:54Quite cheap.
20:55This is where the mum and me will come out and I will make sure presentation's good.
20:58OK, Paul?
20:59Smoked salmon and cream cheese, cucumber bites.
21:01You can just take the smoked salmon out of that and just put cream cheese and cucumber bites.
21:06What else?
21:07We do bruschetta.
21:08Do you know to even lower the price on that, serve them on crackers?
21:11Because then you can call it bruschetta bites.
21:14Bruschetta bites.
21:15Bloody hell.
21:16It's a joke.
21:18It's all because of what they've done.
21:20I want Jessica out.
21:21I think you've got three strong people on that team, but I don't think anyone's a natural leader like me and you.
21:26Tomorrow, are they getting it?
21:28Yeah.
21:29Yeah.
21:30Yeah.
21:31Yeah.
21:32Yeah.
21:33Yeah.
21:34Yeah.
21:35Yeah.
21:36Yeah.
21:37Yeah.
21:38First, for Dylan's team.
21:39You mentioned there was a problem about selling the mermaid.
21:42A debrief.
21:43We told them that this performance was mind-blowing and breathtaking and that she's in the tank.
21:47Yeah, no, it's not a comedy act.
21:48I wouldn't think it's more of a comedy act.
21:49Are you laughing at her?
21:50Or with her?
21:51With.
21:52So, from going forward, you've got three canopies.
21:53Okay.
21:54Sorry, I just wanted to continue talking about the mermaid because I think it was very negative
21:55and what we need to focus on is that the entertainment is actually good.
22:00If everyone has a fun night, they're going to forget about this tank.
22:01Let's not even bring it up.
22:02Yeah.
22:03So, do you guys want to tell me about ticket sales?
22:04We sold 54 tickets throughout the day.
22:05We have 46 to get rid of.
22:06I think that's doable this morning.
22:07Yeah.
22:08Especially because you're going to be dressed up as well.
22:09You're going to be dressed as a mermaid and you're going to be dressed as a pirate and
22:10you're going to be, like, full of energy.
22:11All right, guys.
22:12For Paul's team, it's a great deal.
22:13It's a great deal.
22:14It's a great deal.
22:15It's a great deal.
22:16It's a great deal.
22:17It's a great deal.
22:18It's a great deal.
22:19It's a great deal.
22:20It's a great deal.
22:21For Paul's team, a reshuffle.
22:22I'm going to switch Frances into your team.
22:23Frances is going to be sub-PM today.
22:24I trust her.
22:25I know she's going to make the right decisions.
22:26To be honest, I'm a bit annoyed that you've taken me off sub-team leader.
22:27That's fine, but that's my decision.
22:28I know.
22:29I'll support Frances, but I'm pissed off.
22:30Granted, I know that.
22:31But at the end of the day, be adult about it.
22:32It's not hard.
22:33Yeah?
22:34Yeah?
22:35Yeah?
22:36Yeah?
22:37Yeah?
22:38Yeah?
22:39Yeah?
22:40Yeah?
22:41Yeah?
22:42Yeah?
22:43Yeah?
22:44Yeah?
22:45Yeah?
22:46Yeah?
22:47Yeah?
22:48Yeah?
22:49Yeah?
22:50It's not hard.
22:51Yeah?
22:52There should have been a discussion about it, because otherwise, like, everything's come
22:57as a shock rather than saying, oh, this is what I'm thinking about doing it.
23:02When you're a leader, you lead by example.
23:04No, I get that completely.
23:05I'd feel the same if I was in your position.
23:09Lunchtime.
23:14Seriously, what a treat.
23:15What a treat.
23:16What a treat today is.
23:17A treat.
23:18A final chance to lure customers.
23:19Are you interested?
23:20Do you want to come up?
23:21No, thank you.
23:22And maximise their ticket sales.
23:23It's a mermaid.
23:24Outside the venues.
23:25Oh, hoi there.
23:26Got Prosecco.
23:27Access to a nice hot meal.
23:28Do you want to sign up?
23:29Fantastic.
23:30It's absolutely amazing event.
23:32We've got a fun casino where you get to play blackjack, Russian roulette.
23:35Champagne, canapes, it will be fun.
23:38Get drunk with the fishes.
23:39Is that something of interest to you?
23:40No.
23:41No, entertainment tonight, no.
23:42Do you want to go if you didn't have a treat to catch?
23:43Oh, what a treat to catch?
23:44Oh, wow.
23:45Oh, wow.
23:46Oh, wow.
23:47It's a really good thing.
23:48Oh, wow.
23:49It's a really good thing to catch.
23:50Oh, wow.
23:52Oh, wow.
23:54Oh, wow.
23:55Oh, wow.
23:56Oh, wow, wow.
23:57Oh, wow.
23:58Oh, wow, wow, wow.
23:59Oh, wow.
24:00Oh, wow.
24:01Oh, wow.
24:03Oh, why are the odds against us, Gronio?
24:06This is not funny, Courtney.
24:09Wado, wado.
24:11In the kitchen...
24:12I'm ready to rock and roll.
24:14OK, so grab the cocktail sticks.
24:17...crafting canapé creations...
24:20Not ideal, sorry.
24:22Oopsies!
24:23...the project managers.
24:25This is it, these are all the ingredients.
24:26This is all we've got.
24:27This is it?
24:28Yeah?
24:29I might make a few more of these rolls
24:31just to be on the safe side.
24:33We have 150 of these chocolate squares.
24:38They're making about the right number for 100 guests.
24:41The problem is they've only sold 54 tickets,
24:43so the guests are going to have a lot of canapés,
24:46which means I don't think they'll be selling much hot food.
24:49That should make us 150, which is perfect.
24:52They're 13 millimetres high.
24:55Roughly, mate, yeah.
24:58So, what is it?
24:59And this is a cucumber and cream cheese bite.
25:03Yeah.
25:04So, basically, there's no salmon in the...?
25:05You couldn't afford the salmon red.
25:06What's that cracker, then?
25:07It's a bruschetta bite, so it's a play on the bruschetta.
25:09A cracker bite, really?
25:11For me, the vision of a night with the stars
25:15is something rather exciting.
25:17The food certainly would be perhaps caviar,
25:19oysters, smoked salmon.
25:21I wouldn't expect to have a cream cracker with a bit of tomato on it.
25:24I'm sure they say that all the best cooks in the world are men.
25:27I'm sure they say that.
25:28I think if you had the girls up here, they'd be shouting at each other.
25:30Oh.
25:31Jessica, she's a lovely girl, but she didn't really take control.
25:34The thing is, we're all grown adults.
25:36She'd best not be stroppy and all that,
25:38cos I don't want to hear about it.
25:39Hello!
25:40Come here, let me talk to you both.
25:42Come on!
25:43An extra way of topping up takings at the event.
25:50Paid VIP tours run by the teams.
25:53So this is where you'll begin your tour.
25:56Sure.
25:57Thankfully our starfish are showing off their tube feet nicely.
26:00Courtney gets a crash course in sea creatures.
26:03Their mouths are just in the middle here.
26:06Yeah.
26:07Is there any other interesting things to know about that?
26:09While at the waxworks...
26:10Any figure can take four months to make.
26:12Yep.
26:13Trishner takes in the facts about the figures.
26:15Each hair is individually inserted strand by strand.
26:19Eyebrows and eyelashes.
26:20You're...
26:21You're an extra ready.
26:225.30pm.
26:26Half an hour until the events begin.
26:29And you're going to be bringing the canapes into the entrance area.
26:32You're going to be dealing with hot food.
26:35Paul.
26:36What's up?
26:37Just had a little accident, I don't know.
26:38You can't serve that?
26:39Yeah, it's gone.
26:40Two minutes though.
26:41Are you alright?
26:42I'm just conscious that this room isn't dressed enough yet.
26:46We've got 15 minutes.
26:47No, you don't.
26:48Your first guests have arrived.
26:50We've got no minutes, so...
26:52Quick as you can.
26:53Oh, stressful.
26:54Now let's just make sure it's not looking cheap.
26:57And we're trying to add that classy element now.
27:09Six o'clock.
27:10Oh my gosh, have you seen Kim Kardashian over there?
27:12Yeah, yeah.
27:13At the waxworks, doors open to their 75 A-list guests.
27:17Oh my gosh, they look gorgeous.
27:19Oh my gosh.
27:20Oh my gosh.
27:22Landlocked outside the aquarium, Captain Dillon's 58 passengers.
27:26How difficult is it to move this table now?
27:29Oh, pretty difficult.
27:31I think it's better to just get people in.
27:34Yeah, exactly, yeah.
27:36Showtime.
27:37Ladies, welcome to our underwater adventure.
27:41I'm your captain for this evening.
27:43These are our mermaid salsa seashells,
27:46and these are our prosciutto seashells.
27:49Included in their ticket price,
27:51400 complimentary canapes.
27:54These are really tasty, they're my fave.
27:57Did you have some already?
27:58Yeah.
28:00Making the rounds at the waxworks...
28:02I'm fine for now, thank you.
28:04200 money-saving snacks, courtesy of Francis.
28:08Have you had anything like this before?
28:10No.
28:11It's very unique.
28:12Very unique.
28:13Very unique.
28:16The canapes were a disaster.
28:17I think the crackers were a bit of a miss,
28:19and I think pretty well all the stuff went back to the kitchen.
28:24Back at the aquarium...
28:26So here we are with our main attraction, some mermaids.
28:30Attempting to hook 15 customers for their VIP voyage...
28:35With the tour, it's £25.
28:37...Granja and Courtney.
28:39That's for you, sweetheart.
28:40Was it five tickets?
28:42Five tickets.
28:43How many tickets have we sold?
28:45Fifteen.
28:46Eleven.
28:48We've only got 15 spaces.
28:51OK, what's up?
28:52Right, we've got a small problem.
28:54Yeah.
28:55I've sold 15 tickets for the tour.
28:57OK.
28:58Granja's still 13.
28:59OK, great.
29:00So there's only 15 allowed.
29:01OK, you're going to have to work out how to get that down to 15.
29:04OK.
29:05OK.
29:06OK?
29:08Bad news.
29:09We've oversold on the tour.
29:11So I can offer you a full refund.
29:13Didn't you have... you said six.
29:15Six what?
29:16Six people.
29:17No, it was five minutes.
29:18Why have I got six which is then?
29:20Someone told me that.
29:21I'm doing this all wrong.
29:22I have six, I have five in mine.
29:24What?
29:25Yeah.
29:26Granja didn't seem to grasp the situation at all.
29:30Firstly, she oversold, then she over-refunded.
29:33It was a bit of a disaster.
29:35Sorry.
29:36Yeah.
29:41On the other team...
29:42So we'll take you for over here, if you just follow me.
29:44...Trishna takes her VIPs, Celeb Spotting.
29:47The actual wax work itself takes four months.
29:50The hair is individually inserted strand by strand,
29:53as well as the eyelashes and the eyebrows.
29:55Trishna was faultless.
29:57They do around 200 measurements from every single angle.
30:00That woman has got a photographic memory that I would love to have.
30:04Cheers!
30:05It was a very, very successful tour.
30:17On the south bank, tour guide Courtney takes the plunge.
30:21Well, first of all, thank you ever so much.
30:24As you can see, we're in a special room here in the aquarium.
30:30Aquarium.
30:31So, I'm sure everyone knows what these are.
30:39Yeah.
30:40The tentacles is the part which actually stings you.
30:44I'm not sure Courtney is the right host.
30:46He's a little bit low energy.
30:48He's a little bit disinterested in the whole process.
30:51And he's not much of a showman.
30:54They're all moving around in a circular motion.
30:57That's due to the pump in the tank.
31:01Guys, the burgers and the hot food's ready.
31:03If you want to make your way up to the counter.
31:05The other vital money spinner for both teams.
31:08It's £11.50.
31:10Hot food.
31:12And the first 20 people get a free glass of bubbly.
31:17But for Dylan...
31:19No, not that hungry.
31:20Tacos not shifting.
31:22Hot food.
31:23We've sold one.
31:24We've sold one.
31:25It's dropped it down to nine.
31:27Ladies and gentlemen, the hot food has been reduced to £9
31:30and the first 20 patrons will receive a glass of Prosecco.
31:38Hot food's being served.
31:39It's interesting.
31:40Not for free, unfortunately.
31:42On Paul's team...
31:46A food fight.
31:47I apologise for the miscommunication, but...
31:49He said there was hot food.
31:51Who told you?
31:52One of the girls.
31:53One of the girls.
31:54OK.
31:55When you were sold the tickets by Jessica, you were sold on the basis.
31:57You were getting free drinks, canapes and hot food.
32:00Is that a category?
32:02OK, fine.
32:03And did anyone else buy their tickets from Jessica?
32:05On what basis?
32:06Drinks on the door and some food.
32:07I remember the food.
32:08I remember the food.
32:09I remember the food.
32:10Excuse me, sorry.
32:14I need you to explain what's going on.
32:15Everyone's saying that you sold them a ticket and you told them they were getting hot meals with their tickets.
32:19You sold the dill, canapes, drinks and hot milk.
32:22Can I say something, they paid £35 per ticket, why don't we just give them some free hot food then?
32:26It's not as easy as that.
32:28Just bear with me.
32:29Bear with me a minute.
32:30Please.
32:31We'll just stop talking when I'm trying to talk.
32:32I'm trying to explain to you.
32:33You're looking at this completely like the wrong way.
32:35You're trying to use whatever else you sell to cover it.
32:37It's not how you do business.
32:38It isn't how you do business.
32:40Look, we've got to go.
32:41We've got to get this all the fast.
32:42Paul quite lost it with Jessica.
32:47It was quite unfair because she's not the only culprit.
32:50By all means, go somewhere private and have a good row if you need to.
32:53But in public, when you've got all your guests here, that's not the time, that's not the place.
32:58And it was pretty bad spectacle.
33:03I'm going to be singing.
33:06Blow some bubbles.
33:07Create some atmosphere.
33:09Bubbles.
33:10Fishing town, my old man said to me.
33:13You can spend your life, your jolly life, just sailing on the sea.
33:18I love that girl with all my heart.
33:21I did not like the ugly part.
33:23I did not like the tail.
33:25Woo!
33:27Yay!
33:30I think this is perhaps one of the most disorganized events I've ever been to.
33:34It's sort of like a kid's party.
33:36There's face painting, there's games.
33:38Goal!
33:40Goal!
33:42Dylan!
33:43Come on people, I've faithed you.
33:45Dylan seems to be belle of the ball.
33:48Yay!
33:50People were smiling, he was certainly smiling, and I think he thoroughly enjoyed himself.
33:549.15pm.
33:59You can always grab your food, it's there, it's not going to go anywhere.
34:02To boost spirits and avoid refunds.
34:05You've looked the smartest I've seen you tonight, you're fed, didn't you?
34:08Yes, I thought you was.
34:10Some of Paul's guests get their meals for free.
34:13Has the evening taken a turn for the better or what?
34:16Yes.
34:17Are you happy?
34:18I hope you have a great night.
34:21All in black!
34:22Go on in black!
34:24We're having fun.
34:25You're having fun.
34:26Love you.
34:27Love you.
34:30Out of the sea.
34:3310pm.
34:34But I'm mad.
34:40For both teams...
34:44The party's over.
34:47Tomorrow, the boardroom.
34:50You can go to the boardroom now.
35:08You can go to the boardroom now.
35:20The party's over.
35:26So, this task was about putting on an event,
35:31and it was about you providing customer satisfaction,
35:35so the customer was happy.
35:37You had to raise your own money by selling tickets
35:40and then use that money to pay for the actual event.
35:44So, I'll start with Titans.
35:46We had the aquarium, in your case.
35:47Dylan, where do you start your thinking from?
35:51We batted around a few ideas,
35:53and eventually we arrested on a fantasy island theme.
35:57What was your entertainment?
35:59We went with Mermaid.
36:00This is the mermaid.
36:01The mermaid that didn't go into water, right?
36:02Yes.
36:04So, what did the mermaid do, then, in the end?
36:06She sings.
36:08She has a very...
36:09A singing mermaid?
36:10Yeah.
36:12How much did you think you were going to charge?
36:13Best case scenario.
36:14We decided to aim high and go for £55.
36:16You had, day one, selling tickets, right?
36:18You had a meeting at an office somewhere.
36:19You sold a few tickets there.
36:21Yeah.
36:22You didn't have any luck selling to the public, did you?
36:24No, we decided to go to St Pancras
36:27because we thought there'd be tourists there we could sell to.
36:29However...
36:30You didn't sell any in the station, did you?
36:32No, unfortunately not.
36:34They were running from us.
36:35You couldn't sell any tickets to the mermaid show.
36:37I wonder if you could have sold them any Oyster cards.
36:38Right.
36:39So, tell me about the event.
36:42You two, then, were doing what?
36:44So, Alana decided that she was going to create bespoke canapes
36:47and we were going to physically make them together.
36:50What you should know, Alan, is that, in the end, they made 400 canapes.
36:54Yes, we made 100 less than that.
36:55Which, actually, were very good.
36:57So good that, as a result, you only sold one hot meal.
37:00That is a valid point, but at that time I was also aware
37:01that these people had parted with potentially 50 pounds or 55,
37:05so I was happier that the guests were satisfied
37:08and they didn't necessarily have to go out of further pocket.
37:12I genuinely think people were happy.
37:14I'd like to meet these people that thought there was a great event,
37:17watching the mermaid singing.
37:19You also sang, didn't you, Dylan?
37:21I did.
37:22It's not as bad as it sounds, it was actually much worse.
37:25I'm trying to visualise this.
37:27Don't. It was like, carry on at the aquarium.
37:29Probably, yeah.
37:31Now, we had this VIP tour behind the scenes, yeah?
37:35Who was responsible for selling them?
37:37Me and Grainne were selling the VIP.
37:39So you went off, and when you came back, you thought,
37:41oh, good news, I've sold 26, but you had to sell 15.
37:46Yeah, we had a limit, so we could only sell 15.
37:48So, then you had to go and un-sell them, right?
37:50Yeah, we offered a refund, a full refund for that.
37:53What I can understand is, you started off with 26,
37:55and then you un-sold so many that you only ended up with 14.
37:59Yeah, that would have been my mistake.
38:00I wrote down six instead of four on my book team.
38:03Were they happy with this VIP thing, the people, yeah?
38:06I think so, yeah.
38:08People were confused.
38:10You lacked charisma. It was really poor.
38:12OK, everybody happy with Dylan's management on this?
38:15I think it was a difficult task.
38:16I think you did very well with it.
38:17You were life and soul of the party.
38:20That's for sure.
38:22So, now, Team Nebula, you were at the famous Waxworks.
38:26That's correct, Lodgera.
38:28I opted for Jessica to be the sub-team leader.
38:30We first agreed that we were going to go to the casino night
38:33and that the ticket price would be around the £50 to £55 mark.
38:35£65.
38:37So you changed your mind from £65, down to what?
38:41£55. I said I wanted a ceiling of £55.
38:43Sounds like a Petticoat Lane negotiation.
38:47Not £65, not £55, not £50, but actually £35.
38:53Is that right?
38:55That's what the, yeah, Jessica obviously came out with that price.
38:58Did you know that the prices were tumbling like this?
39:00No, I didn't, and I didn't also know that they were upselling what we were offering.
39:03Also, if I mean to joke...
39:05So Hot Mills were then included at a reduced price.
39:07First of all, the people in there weren't happy with what we were offering.
39:10It was a shambles as soon as we got in there, we managed to rectify anything.
39:14Did you create the shambles then? Did you create confusion when you were there?
39:17Not at all. I think that the main thing was that when we went into that first location,
39:21there wasn't much clarity on what was going to be included in their ticket price.
39:25The price comes tumbling down even more, doesn't it?
39:27So I made another clear pricing strategy. They were to be £28 for a full price ticket and £22 for a group of eight.
39:35Right, so now silly old Lord Sugar here has got to understand £65, £50, £55, £50, down from £50, down to £35, now down from £35 to something like £28 and maybe £22.
39:49Depending if...
39:50And then he ended up sending them for £21.
39:52I've done one table for a couple for £21.
39:5575 tickets you sold?
39:56Yeah, we did sell 75 tickets, but the plan was also...
39:59So let me finish, please.
40:01Both myself and Francis are really good at organising stuff.
40:04So Francis was then put into the sub-team as the sub-team leader and I pulled Sofjan out to work with me.
40:09But you relegated Jessica.
40:11I did, yes.
40:13He was about to say something.
40:15Sorry.
40:18The pricing strategy was £28 and £22.
40:22That was your strategy, Paul, and us three stuck to that strategy.
40:25Excuse me, your own team, your supporting team.
40:28One minute, please.
40:30Can you finish what you want to say?
40:31Yeah, so if you wanted to charge more for the tickets, you should have had a different pricing strategy and not dropped straight down to £22.
40:36Just because you didn't actually try and sell the tickets at the top price, you just went straight in and bottomed out at £22.
40:41All right, OK, so day two.
40:44Sofjan, you were producing some form of canapé of some kind, right?
40:47I was brought into the kitchen and I was showing five cucumbers and saying, you know, you've got to produce 100 canapés.
40:54I think they weren't too bad.
40:56OK, so, project management any good?
41:01I think we could have been clearer from the start, but we did rectify things as it went forward.
41:05All right.
41:07Let's find out what went on.
41:09So, Claude.
41:11So, Nebula made sales of £2,085.80.
41:15However, they had outgoings and refunds which totalled £958.16, leaving a profit of £1,127.64.
41:26Karen, your team?
41:29Titans took a total amount of £3,149.75 and their outgoings totalled £749.09, leaving them a profit of £2,400.66.
41:42Amazingly, 100% customer satisfaction.
41:47Really?
41:48Yeah.
41:49OK.
41:50That's good.
41:51You haven't got a record contract, Dylan, have you?
41:54I wouldn't be waiting for that.
41:55All right, well, look, for your treat, you're going to Warwick Castle, you're going to battle it out with each other, sword fighting.
42:02So, well done, very well done, and I'll see you on the next task, OK?
42:05Thank you very much.
42:06Thank you very much.
42:07Thank you very much.
42:10She really tamed me.
42:12100% on the tagline.
42:16Francis' old habits die hard, right?
42:19And you are back in the losing team again.
42:21I think you know the drill now.
42:24Off you go.
42:30I feel like a medieval villain.
42:33Yeah.
42:34I also feel like a plunker.
42:36Can you teach us how to stab each other in the back?
42:38Surely you'd already know that.
42:39I haven't done it yet, but there's still time going on.
42:41Not to me.
42:43Bronia did seem to make a few mistakes and wasn't in control of her own numbers.
42:46Obviously, people have made mistakes in the past, and as long as they learn from their mistakes, we should be on for another win next week.
42:54I think now people see me as a valid threat.
42:56Everyone needs to remember that there's only one winner.
42:59Team Titans!
43:00Team Titans!
43:01Yeah!
43:06This is what the customers said last night.
43:08The reason they did not buy their tickets from Sofiam was because you offered a better deal with the food included in the ticket.
43:14Everyone was saying free food and free drinks. That wasn't just me, Paul.
43:17Well, someone said it. You're in charge. You have to take ownership. You're in charge.
43:20I won't take ownership for that.
43:21Paul, can I say something?
43:22If you go in somewhere, you've got to have a strategy.
43:23Instead of getting aggressive and shouting...
43:24I'm not getting aggressive.
43:25And you can keep going back to the shouting thing. It doesn't come down to anything.
43:27Can I just say, can I say this whole process?
43:29I am not sure anyone who takes my mistakes and anyone's up to everything.
43:32The sub team didn't understand really what they were offering.
43:37Paul should have gone over to the sub team and not left me to just deal with it all and pick up the pieces.
43:42No, no. The price was clear. If you keep saying, oh, actually, it's your fault, we was confused.
43:48Because that's what you're saying.
43:50Can I say something?
43:51Say it then. Say it.
43:52Because if anything, I'll drag everyone back in front of the old sugar and I will get in to dig at her.
43:56What the hell?
43:57Right, okay. Sofian mentioned the £22 price once we dropped the price.
44:00I was asked, so we looked away and I said, what do you want to do?
44:03Please, can I speak? No, no, no.
44:04But, so again, and all of us, all three of us were there, okay?
44:07So don't try to pin the blame for me.
44:08All three of us were there.
44:09Well, I made it clear.
44:10I made it clear.
44:11Oh, Tricia, come on.
44:12Yeah, we didn't know what was included.
44:15Exactly, we didn't know what was included.
44:17So why are you lying then?
44:18I didn't say that they were going to get hot food.
44:20I didn't say that once.
44:22I'm mad.
44:24I'm really mad.
44:25I feel really bloody angry about it.
44:27Sofian and Tricia aren't taking responsibility for the mistakes that they've made.
44:31They're just passing the book.
44:32The bottom line is, the feedback came in from the first meeting that the tickets are £55 or too high
44:37and we changed the strategy on that.
44:39Then we didn't sell enough tickets.
44:40That is it.
44:41Crux of it.
44:42Overall, it's been a big pig's ear.
44:44Right now, my fault saw that I'm taking the whole team in front of Lord Trigger.
44:49Yes, Lord Trigger.
44:50Yeah, can you call the candidates in, please?
45:04Yeah.
45:05Here's the headlines here, okay?
45:07£24 was the average price of your tickets compared to £49 average price of the winning team.
45:23Yep.
45:24Right?
45:25Yep.
45:26The project manager defined the price and strategy for the tickets, right?
45:30I did.
45:31Yeah.
45:32When they got to the first destination, which was £55, £50 or £45, the guy sold 17 tickets
45:38at £35.
45:39We did go in initially at £55.
45:41And then the people who were selling to said, you know, that's quite expensive.
45:45You know, really, what are you going to do?
45:46Well, the other team managed to do it, didn't they?
45:48Of course, yeah.
45:49They walked away from sales.
45:50If they didn't get their minimum price, they didn't sell a ticket.
45:53Okay.
45:54I'll tell you how it ended up being sold at £35.
45:56I'm selling the tickets at £45.
45:58Ten minutes later, one member of their staff walk in.
46:01They said, we've got a better deal down the table.
46:04They're throwing the food and they're doing them for £35.
46:06So I lost half of my group.
46:08Credibility went out the window.
46:09It was very disappointing.
46:10Trish, now what are you doing?
46:11You're sitting there nice and quiet now.
46:13Was you quiet there in that first venue?
46:15Was you quiet there?
46:16No.
46:17So I only ever mentioned £45 to everyone I spoke to until I'd come back to the first group
46:22that Jessica was then closing the deal with.
46:24And I asked her, how much are you selling these tickets for?
46:26And she said, go and use your common sense.
46:28Then I kept...
46:29You did say exactly that.
46:30Sorry, can I just finish?
46:31Of course you can.
46:32And then I carried on selling to the same room at £45.
46:34Trish, now, you sold 23 tickets for £535.
46:38I've just done a quick calculation.
46:40That's £23 average.
46:42Yeah, but that was after the...
46:43Will one of you tell me, honestly, what happened?
46:47Can I explain what I think went wrong?
46:49No, I know what's gone wrong.
46:50I want to know why it went wrong.
46:52Yeah, and if you'd just listen to what I was saying,
46:55I feel that Jessica has lost confidence in her own product,
46:58which led to these guys then losing confidence in their team leader,
47:01and that's why it all fell apart in the first place.
47:03Jessica, you never thought that that price was good value
47:05and that kind of affected the whole performance.
47:07Excuse me, can I say one thing?
47:08Sophia, in the second selling location,
47:09Trish and myself didn't reduce the price.
47:11You went from £22 to...
47:12We're not talking about a second location.
47:13We lost these stars from their first location.
47:15That's where it all went and fell apart.
47:17And then people were there.
47:18You said it fell apart, but you were there.
47:20Now, pushing to aside low-ticket sales,
47:23you ended up having a flaming row with Jessica
47:26in front of the guests, right?
47:29I don't think it was a row.
47:31Really?
47:32No.
47:33Some of the guests thought that they were actually
47:35watching a remake of EastEnders.
47:37Jessica, you had to give away food to 17 people, right?
47:42Yes.
47:43Because of a miscommunication.
47:44Yes.
47:45Is that right?
47:46That's right.
47:47Is that basically more or less it?
47:48That's exactly what it was all over.
47:49Do you know the implications of that, do you?
47:51It cost your team £117, basically.
47:55That was it.
47:56You might be interested to know that the refund,
48:00due to the poor canapes,
48:0210% of the ticket price imposed,
48:05cost you £183 because of the garbage that you served up.
48:09Yep.
48:10Yeah.
48:11And you made those, didn't you?
48:12Or you defined...
48:13Well, no, you didn't make them, but you ran the budget.
48:15Being a bit stingy on the budget.
48:16I was getting very little from Paul in that.
48:19And at that point, it was literally, I was on a deadline
48:22and had very little...
48:23You were just sat there...
48:24I don't think so.
48:25Don't try and paint this picture like you've done it.
48:26I'm not, I'm not.
48:27We were sitting in the room together
48:28and we was going through what we could do
48:30because of the restricted budget.
48:31And I was giving suggestions and saying...
48:32Yeah, I was working with you.
48:33You've lowered that budget,
48:35but I've ended up with a couple of cucumbers.
48:37I wasted three hours working like a slave
48:39and it still went out there and it was prophetic.
48:42What you did with your tight purse strings,
48:45you allowed £207 to be spent for the so-called food and drink
48:49when you had a potential of a hundred punters coming in.
48:52You allocated £2 per punter.
48:54I've never claimed to be a chef or anything.
48:57There was a couple of tubs of cream cheese.
48:59I fully, wholeheartedly...
49:00Is it any wonder people complained?
49:01I don't know what I was doing with that.
49:02Paul was very clear he wanted me with him.
49:05And then on the second day,
49:07it was clear he wanted me a sub-team leader
49:08and I think that that immediately caused tension
49:11between myself and Jessica
49:12because he put strong women together
49:14and it's credit to you, Jessica.
49:16I think that was hard for you to deal with.
49:18It was hard at the same time. I took it on the chin.
49:20You did, yeah.
49:21Look, basically, my gut feeling was that
49:23on the second day there were some more organisations to be done
49:25in terms of floor layout.
49:27Frances was aware of what the building looked like.
49:29So her relegation or demotion wasn't anything to do with her performance?
49:34Is that what you're saying?
49:35On the first day, no.
49:36Do you expect me to believe that?
49:37If you don't want to believe it, don't believe it.
49:38Right.
49:39It sounds like a bit of a...
49:40Take it how you want to take it.
49:42I'm going to...
49:43I'm taking it as I'm taking it.
49:44I want to know why you demoted her on the second day.
49:48I just made a transition.
49:49It's a simple move.
49:50You didn't explain it to her, did you?
49:51I didn't get a chance.
49:52She was upset.
49:53Of course I was upset.
49:54So I had to move on.
49:56To be fair, Paul, you pretty much shot me down.
49:58You were pretty aggressive.
49:59Well, I don't care.
50:00It's my decision.
50:01It's my gut feeling.
50:02I didn't even get aggressive.
50:03I didn't even get aggressive.
50:04You were very aggressive.
50:05I said okay.
50:06You are very aggressive.
50:07Of course I'm going to be annoyed, but do you really expect me to sit there smiling
50:09when you've just demoted me and humiliated me?
50:11I've got to make the decision.
50:12It's up to me.
50:13Bit of a slap in the face.
50:14Listen, you've got to accept.
50:15It's got a bit of a slap in the face, isn't it?
50:17There's...
50:18I mean, come on.
50:19Well, you know, you've got to start thinking about who's coming back in this boardroom.
50:24Um, I'm going to have to bring Jessica back as sub-team leader.
50:28Um...
50:29I made it very clear that we should be selling these tickets for more.
50:33You saw I was frustrated.
50:34But also, you also agreed...
50:35Paul, who are you bringing back in the boardroom?
50:37I'm going to bring back Jessica, and I'm going to bring back, um...
50:46Francis.
50:48Right.
50:50You two, go back to the house.
50:53Thanks, little Trevor.
51:01You three, step outside.
51:07He's got anger issues, isn't he, Paul?
51:12The problem with Paul is he cannot disconnect his heart and his head.
51:16And everything gets too emotional.
51:19Jessica...
51:21...have not got a straight answer out of her...
51:23...of what happened from the project manager's 50-odd-pound tickets...
51:27...until she sold 17 tickets for £35.
51:30I think what happened is that she panicked.
51:32And I think that for all Sofjan saying that he wanted to maintain the price...
51:35...I think he also panicked.
51:37And Francis, really, I mean, she's been losing teams seven times out of eight.
51:42They reduced their budget on the canopies so far to 20-odd quid...
51:46...that it ended up costing them over £183 on refunds.
51:49Exactly.
51:50And that, I think, was her call.
51:53Yes, Lord Sugar.
51:54Just send the three of them in, please.
51:55Yes, Lord Sugar.
51:57Lord Sugar, we'll see you now.
52:05Paul, in your CV, you say that you're way too impatient for your own good.
52:17You want results quickly?
52:18Yeah, I'd just like to get...
52:19Look, I'm one of those people who just wants to get the job done.
52:22Which sometimes comes across like I'm not listening to people,
52:25but I am listening to people.
52:26I've taken out of the conversation what I need to get from it.
52:28And now let's move forward to the next part of the task.
52:31Jessica, unorganised, scatty and forgetful.
52:34Worst personal qualities.
52:36I think, to be fair, I can be scatty and organised,
52:38but at the same time, I'm very passionate, I'm driven.
52:40I've got three children I'm trying to support, I've got two businesses.
52:43I'm willing to give it up because I want to be your business party.
52:46Erm, I believe it is... Oh, God, I'm starting to get all flappy again.
52:49Just calm down a minute, will you?
52:53Francis, what have you got to say for yourself?
52:56I think that most people in this process haven't lost...
53:00Obviously, I've lost the most in this process,
53:02but a lot of people would have crumbled losing week after week,
53:05but I'm still put... Just relax, just relax, OK?
53:09I have made positive contributions on every single one of these tasks.
53:15I started a business from £200, and I've done that on my own.
53:19Good, good, good, fine.
53:21And yet, in this particular task,
53:23there was lack of business acumen shown by you.
53:27Yes, I was the one that came up with the canapé recipes
53:29and took responsibility for those costumes,
53:31but nobody else was doing that at all.
53:34It was, you know... Is that right, Paul?
53:35No, we were working on this clearly together, so...
53:37Well, then it's a dual responsibility to that.
53:39Yeah, I didn't say it wasn't.
53:40You've put me in a cross on the second day,
53:42when you knew that would create tension between myself and Jessica.
53:46You agreed with that was what the move was, so...
53:48Because you are my project manager, I'm not.
53:50You do, you backtrack, and then you try and spin it in your favour.
53:53You said to me, do you want to go over that side?
53:55And I said, yes, I'm fully comfortable going over that side,
53:57but I made this clear, that would create tension.
53:59I thought you actually high-fived me and said,
54:01that's the decision to make.
54:02That would make tension between myself and Jessica.
54:04OK, tension aside, we're all grown adults,
54:06and we all need to put these things aside when things happen.
54:08Yes, and we were professional about that on that day.
54:10So there wasn't any tension?
54:11Yeah, but you should have been over that port.
54:14You know, what is upsetting me is that
54:16the obvious failure of the task is because of the lack of sales.
54:20If you're going to say categorically
54:22that when you put your best salespeople in the sales position,
54:26and then because I wasn't in that team, I made an error,
54:29well, I don't agree.
54:30Well, I am going to say that.
54:32I'm going to say sales here was the first thing that was going to win it.
54:35Sales. Make money.
54:37Can we look at this another way, then?
54:38Salesperson, salesperson, salesperson.
54:40I put the three salespeople in the sales team,
54:42and you're criticising me for it.
54:43You're starting to show your aggression again, Paul.
54:45I'm not even being aggressive.
54:46You don't want to show your aggression to me, I can assure you.
54:48I'm not being aggressive.
54:49Well, it sounds to me like you are
54:50from where I'm sitting this side of the table.
54:52I can assure you I'm not.
54:53Yeah.
54:54I won the first task.
54:55I was the project manager.
54:56I first tasked straight in.
54:57So it's not like I've just been some sort of weirdo
55:00who's just lost at every opportunity.
55:02I've been really good at it.
55:03Is that directed at first?
55:04No, no, no, no, sorry, sorry.
55:05No, no, no, sorry, sorry.
55:06I wasn't...
55:07No, don't try and twist that.
55:08I'm just talking about myself here.
55:10You know what, ladies and gentlemen,
55:12I think I've heard enough today,
55:14and I've got to make a decision.
55:16The thing is, Francis, in the last task,
55:19you went ten steps forward.
55:21You've kind of like gone twelve steps back here,
55:23as far as I'm concerned.
55:25Jessica, obviously,
55:27there's a certain amount of emotion
55:29flying around the boardroom.
55:30You know, I'm not that hard-nosed person
55:32to ignore that, really.
55:34But then again, this is business.
55:36We're talking about business, okay?
55:38And Paul, I think that you made a very, very big error
55:42in the pricing strategy.
55:44And you can't lose your rag every single time
55:46that something goes wrong.
55:48And you did lose your rag on this task
55:50in representing me in front of customers.
55:53Jessica, I've got to think about
55:56whether you are a potential winner of this process.
56:00I haven't seen enough so far to tell me that.
56:04But I think I've seen enough in the case of you, Paul,
56:10to say that you're fired.
56:14Now, ladies, calm yourself down, okay?
56:29Just calm yourself down,
56:30because there's going to be another tough task coming up, okay?
56:33Do you understand me?
56:34Yeah.
56:35Okay? This is business, right?
56:36Yeah.
56:37Okay, go back to the house.
56:39I don't think Lordship has made the right decision,
56:57but, you know, he's the one who's got invested £250,000.
57:00It's not my money, so,
57:02throw it after a few deadweights if you want.
57:04It's not my business.
57:05I'll go back to my day job.
57:07I'm just looking forward to seeing my mum.
57:11So, guys, who do you think has gone home?
57:13I think, personally, it'll be Paul.
57:15I think he just answered back a lot.
57:16Answered back?
57:17Yeah.
57:18Lost his cool quite a bit.
57:19Hey!
57:21Where is he?
57:24You're all good.
57:25Okay, so tell us all.
57:26We were crying like banshees as we got very emotional in there.
57:29So, Paul was shouting, you were crying.
57:32I swear to God, it was horrific.
57:34Yeah.
57:35Look at this amount of people.
57:36It's just gotten so small so fast.
57:38The heat's on now.
57:39Yeah, definitely.
57:40Yeah, definitely.
57:41Now, just eight candidates remain.
57:47Lord Sugar's search for his next business partner continues.
57:54Next time.
57:56Good morning.
57:58Wow.
57:59We're going to design a virtual reality game.
58:03So, you've got to share a note.
58:04What's crazy?
58:05Teams play to win.
58:06What is it?
58:07Is that a badger?
58:08The coral kids.
58:09But lose their heads.
58:11If I told you I love it, I'm lying to you.
58:13Oh, okay.
58:14And in the boardroom.
58:16There's no imagination here.
58:18I don't get it.
58:19Game over.
58:20If it was up to you, Super Mario would be better known as Fat Plumber.
58:24You're fired.
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