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CCNTV6
  • 11 months ago
A number of residents are tonight calling for answers after shipments from New York to Tobago via Trinbago Shipping have not reached their destination. The shipments arrived in October of 2024 and are yet to be transferred to Tobago.

Reporter Elizabeth Williams spoke with one affected New York resident and has this report.
Transcript
00:00I took it upon myself to come from New York in December in hope that the
00:06burials would be here. I got to the country in the 27th of January again
00:11back into Tobago and hope that the burials will be here. Today is the 18th
00:17of February and still the burials are not here. The woman said she made
00:22numerous calls for her items many of which were for Christmas of 2024 and
00:28today she continues to get the runaround from Trinbago shipping. After several
00:34attempts to call the boat office in Tobago, the office in New York, customs in
00:40Trinidad, customs in Tobago, I then come to realize that something is amiss. The
00:48fact that the office in New York would tell you from since roughly about mid
00:55December by the end of this week or next week the burial will be there by
00:59the end of this week or next week your burial will be there right and that is all you
01:02kept getting. Then it got to January and the office here in Tobago saying we
01:09don't know where they are, we don't know where they are, we don't know where they
01:12are. The affected customer said she wants the matter addressed in the shortest
01:17possible time. How do you feel about the situation? Pretty frustrating. I have now
01:23visited Tobago twice, paid flights and come down from New York in the hope that
01:27these items would have been here and still nothing and you get no explanation
01:35so it's a really a frustrating matter when you assured your family members
01:41items that are in these said burials would be with them in a said particular
01:45time and to today nothing. She said enough was enough and she decided to
01:52contact TV6 News. So as a last resort or as a resort I decided bring the
01:57attention to the media so that the individual who is culpable and
02:03responsible for the state that we now find ourselves in to really come forward
02:08and tell us the customer the truth about where these items are. TV6 News
02:13contacted Trinbago shipping in Tobago and Trinidad and an official said the
02:18shipment in Trinidad was in the process of being sent to Tobago. Affected
02:23customers told the TV6 News that this is the same reply that they have been
02:28getting since last October. We also contacted a senior official at the Port
02:33of Spain port on the Trinbago shipping issue and he explained that there is a
02:38process for clearing containers. He said the shipping line has to be paid then
02:43there is the payment of customs and port charges. The official said once there
02:48are unpaid charges there is a delay in the clearance of containers. Customers of
02:54Trinbago shipping are now contemplating their next course of action.
02:58Elizabeth Williams TV6 News
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