00:00Oh, creeper. Creep.
00:03Oh.
00:08Yeah. Yeah, what?
00:11Good morning. I have an appointment here today.
00:14An appointment?
00:17Yeah, listen, Grandma, I think you might be lost.
00:20The senior center, it's actually down about three blocks down that way.
00:24I'm not lost. I have legitimate business here.
00:27Right. Look, lady, this is a professional office.
00:32We deal with cutting-edge technology and modern solutions.
00:36Maybe you need help getting back to the retirement home?
00:39I can call someone for you.
00:41I understand this is a professional office.
00:43That's exactly why I'm here.
00:46What could you possibly need here?
00:49Are you trying to figure out how to use email?
00:51Because we're not tech support for senior citizens.
00:55I assure you, I'm exactly where I need to be.
00:59If you could just check your appointment book.
01:02Look, lady, um, I don't mean to be rude, but this really isn't the place for you.
01:10We're fast-paced, innovative company.
01:14Everyone here is young and energetic, so.
01:17Age has nothing to do with competence or business acumen.
01:20Sure, sure, but let's be realistic here.
01:23Technology moves fast these days.
01:25Social media, digital marketing, artificial intelligence.
01:28It's all really complicated stuff for someone like you, so.
01:34Oh, my goodness, George.
01:36What do we have here?
01:37An elderly lady that needs medical attention?
01:43Ma'am, are you feeling all right?
01:46Do you need to sit down?
01:47Do I need to call 911?
01:51Tyler, meet our confused visitor.
01:53She thinks she has a business appointment here.
01:56Oh, sweetheart.
01:58Are you sure you're in the right building?
02:00Sometimes older folks get a little mixed up with the address.
02:04Yeah.
02:04She says she has an appointment.
02:06I was just explaining that she's probably confused, so.
02:11Oh, yeah.
02:12That happens a lot with older folks.
02:14They get all mixed up where they're supposed to be.
02:17My grandmother, just the other day,
02:19she was supposed to go to the grocery store.
02:21Mm-hmm.
02:23Ended up at the library.
02:25Of course.
02:26See?
02:27It's totally normal.
02:28Nothing to be embarrassed about.
02:31Gentlemen, I am not confused.
02:33I am here for a business meeting.
02:35You know what the problem is?
02:37These elderly people, they shouldn't even be driving anymore.
02:39They just wander into random buildings
02:41without any idea of where they're going.
02:43It's like a zombie or something.
02:44Right.
02:45And then they get all indignant when someone is trying to help them.
02:49It's like dealing with children.
02:51I need to speak with someone immediately.
02:53This is unprofessional behavior.
02:56Unprofessional?
02:57Lady, we're just trying to help you.
03:00You should be thanking us.
03:02Look, this is a young, dynamic workplace.
03:06We cater to millennials and Gen Z.
03:08We don't really serve people your age.
03:11Maybe try somewhere more, I don't know, age appropriate.
03:16Like a bingo hall.
03:19Or maybe a knitting circle.
03:23Do they still have those?
03:24I don't know.
03:25I have no idea.
03:26I am here to speak with Samantha from the branding department
03:29about an important business opportunity regarding new marketing initiatives.
03:34What kind of business could someone your age possibly have at a cutting-age company like this?
03:41Call Samantha now.
03:44She is expecting me.
03:46Expecting you.
03:47Right.
03:47What did you tell her?
03:49That you're a secret social media influencer?
03:52Yeah.
03:53With like 12 followers and they're all her grandchildren.
03:58I'm asking you one more time.
04:00Please call Samantha immediately.
04:03Fine.
04:04Okay, fine.
04:05I'll call her and get this cleared up.
04:08But when Samantha says she doesn't know you, don't, you know, don't blame us for trying
04:13to save you from embarrassment.
04:22Samantha, hi.
04:23Yeah, it's George at the front desk.
04:26Yeah, I have an elderly woman here claiming that she's meeting with you.
04:29She seems a little bit confused about where she is.
04:36Yeah, no, she's, um, no, she's insisting that she has some kind of business appointment.
04:42I know, I know, I tried to help her find the senior center, but she's pretty stubborn,
04:48so.
04:51What?
04:53Really?
04:54You sure?
04:57Okay.
04:58Uh, right away.
04:59I'll, I'll tell her.
05:01Okay.
05:02Bye.
05:04Um, yeah, she'll, she'll be right out.
05:07Um, though she's probably just being polite.
05:09Samantha's too nice to her.
05:11Yeah, Samantha would help a lost kidney if it wandered in here.
05:16She's got a soft spot for everyone.
05:18Too soft.
05:21Linda, so good to see you.
05:23Sorry to keep you waiting.
05:24Oh, is this your, uh, grandma visiting you at work, Samantha?
05:28That's so sweet.
05:30Uh, but maybe you saved the family reunions for after hours, right?
05:33That comment is incredibly rude and unprofessional, George, and completely inappropriate.
05:38I was just asking a simple question.
05:41Linda is here to discuss branding strategies for the mature women's market.
05:45It's an important business meeting that I scheduled weeks ago.
05:48There's no, no market for old ladies.
05:50They don't buy anything interesting.
05:52They just shop for practical stuff like orthopedic shoes or reading glasses.
05:58Yeah, exactly.
06:00Uh, right.
06:01Older women, they should, they should just stay home and let the younger people handle business.
06:05They don't really understand modern commerce.
06:08Don't waste your energy on their ignorance, okay?
06:12Let's just go to my office where we can have a productive conversation without interruptions.
06:17Your attitudes represent exactly what kind of outdated thinking that successful companies are moving away from.
06:24The mature women's market represents billions in untapped potential.
06:28That sounds like participation trophy generation thinking to me.
06:32Everyone's a winner. Everyone's important. That kind of nonsense.
06:36Exactly.
06:37Real business is about appealing to young customers.
06:41The ones who actually matter.
06:43They're the future.
06:45Come on. Let's just go to my office where we can actually accomplish something worthwhile.
06:50Have fun at the nursing home business meeting.
06:55And don't forget to speak up. I hear, uh, the hearing goes first.
06:59What?
07:00Can you say that again?
07:05Jeez.
07:07What a joke.
07:09Oh, bad news, George.
07:11Draw two.
07:15Uh, okay.
07:16Skip you.
07:17Skip you again.
07:19What kind of game are you playing here?
07:21You go ahead and take four for yourself.
07:23Okay.
07:24And that's going to be green.
07:25See how this is going to go.
07:28Hey, look how many cards I have.
07:30Oh.
07:32Well, well, well.
07:33How did the senior citizen business meeting go?
07:36Did you solve all the problems of the elderly community?
07:41Did you guys need to take a break for, like, heart medication?
07:46Your ignorance and arrogance are about to cost you dearly.
07:49You've been incredibly foolish because Linda is actually the CEO and founder of this entire company.
07:58What?
07:59That's...
08:00That is...
08:01That's not possible.
08:02I mean...
08:02Allow me to introduce myself properly.
08:04I am Linda Harrison, founder and CEO of this company.
08:08I started this business 22 years ago in my garage.
08:12But you look like a...
08:14Like what, George?
08:15Like an older woman?
08:17Because that's exactly what I am.
08:19An older woman who built this company from nothing into the successful enterprise it is today.
08:25Miss Harrison, I...
08:27We...
08:29We didn't...
08:29We didn't know.
08:30I mean...
08:31Nobody told us.
08:32Samantha, your professionalism and vision have been exemplary through this entire situation.
08:40You showed respect, dignity, and business acumen.
08:44Thank you, Miss Harrison.
08:46I believe every person deserves to be treated with respect, regardless of their age or appearance.
08:53That's exactly the kind of leadership this company needs.
08:56I am promoting you to lead our new diversity and inclusion initiative effective immediately.
09:04Oh my goodness, I'm honored.
09:07Thank you for this opportunity and trusting me with such an important responsibility.
09:12As for you two, your employment with this company is terminated immediately.
09:20This is all your fault.
09:22I was only calling her grandma because you called her grandma.
09:24I don't know who this lady is.
09:26Okay, I'm sorry it was my fault, but what are we gonna...
09:28My girlfriend is gonna kill me.
09:30She just moved into my new house.
09:32What am I gonna do to pay the mortgage now?
09:33I just moved out of my parents' house and now I have to go back.
09:35Don't chicken George me now.
09:37You know and at home now.
09:43You're welcome.
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