An Undercover CEO goes incognito within her company to observe the true workplace culture, only to uncover a manager who has crossed every line. From disrespecting employees to abusing authority and creating a toxic environment, the manager believes their position protects them from consequences.
What they don’t realize is that the person quietly observing every interaction is the CEO herself, carefully documenting their behavior and the impact it has on the team.
As the truth comes to light, the powerful lesson about leadership, accountability, and the consequences of abusing power becomes undeniable, leaving the manager exposed and forced to face the results of their actions.
👀 Watch until the end for a dramatic and eye-opening reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #WorkplaceDrama #LeadershipMatters #LifeLesson
What they don’t realize is that the person quietly observing every interaction is the CEO herself, carefully documenting their behavior and the impact it has on the team.
As the truth comes to light, the powerful lesson about leadership, accountability, and the consequences of abusing power becomes undeniable, leaving the manager exposed and forced to face the results of their actions.
👀 Watch until the end for a dramatic and eye-opening reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #WorkplaceDrama #LeadershipMatters #LifeLesson
Category
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FunTranscript
00:00Stop making excuses! Stop blaming others for your failures!
00:03I'm not making excuses, I'm just explaining what...
00:06Maybe you're just not smart enough in this job.
00:09We're doing cashier duties, customer service, inventory management, visual merchandising, opening, closing...
00:16Oh, spare me the sob story.
00:19I worked incredibly hard to get where I am today, and I never complained about it.
00:23You should be grateful that you have jobs.
00:25So what were you doing last night?
00:27I was up till 3 a.m. because my child has explosive diarrhea.
00:43Well, well, well.
00:45My two-hour lunch break was divine.
00:49But now I need to see if you two actually accomplished what I'm asking you to do.
00:53Well, we started organizing the new inventory like you requested, but we had several customers come in and...
01:00Excuses? Already? It's not even... it's not even 3 o'clock!
01:04Well, we did help the customers first, but then we got back to sorting.
01:08There are just so many new pieces, and it really takes time to do it properly.
01:13Maybe if we all work together...
01:15Are you serious right now?
01:17Are you actually suggesting that I should be doing your job for you?
01:21No, no. I just meant...
01:23You both are incredibly lazy.
01:26This should be simple work even for you two.
01:29And Joel, I cannot believe you just disrespected me by implying I should help with basic employee task.
01:37I'm the manager. You do what I say. Period.
01:42I'm sorry. I didn't mean any disrespect.
01:49Take this. Throw it away for me.
01:52Now, go help the customer and be charming for once.
01:56Actually, I'm not feeling very well today. Maybe Barbara should go...
02:01Oh, I'd be happy to help her.
02:02Oh, you're being a snowflake now? You're fine.
02:08And I want Joel to do it, because even though you're both terrible at your jobs,
02:12at least Joel is cute, and some of our female customers respond to that.
02:17Go. Now.
02:19Yes, ma'am.
02:21And get back to work. I want that entire shipment organized before closing.
02:28Yes.
02:31It's going to be one day.
02:35Good afternoon. I'm Joel. Can I help you find anything today?
02:40Hello, Joel. I'm just browsing, but I'm looking for a nice blouse.
02:47Something professional, but stylish.
02:49That's perfect. We actually received some new, beautiful pieces that I think you'd really like.
02:55That sounds wonderful. Where can I see them?
02:58Oh, sorry.
03:00Are you all right? You don't look so well.
03:03Oh, yes. Thank you for asking. It's probably just allergies. I should be fine.
03:08Allergies or not, if you're sick, maybe you should go home and rest.
03:13You know, I probably can't take a sick day.
03:16Our manager is very strict about that kind of thing.
03:19Last time I took a day off, she docked my pay without any discussion, so.
03:24I see.
03:28Well, why don't you show me these new clothes you mentioned?
03:32Of course. Yeah. Follow me.
03:38Are you kidding me? This is completely unacceptable, Barbara.
03:41You need to work faster and pay attention to what you're doing.
03:45Look at this. This is not how you fold a blouse.
03:48It's all wrinkled now because you're not being careful.
03:51I was going to steam that one next. I didn't realize it ended up being in the stack.
03:56So now you're making excuses, too?
03:58No, Kate. I swear I'm not making excuses.
04:01Well, it sounds like you are.
04:03I'm sorry.
04:04Do you even take pride in your work anymore?
04:07I don't know what's happening with you lately, but this attitude? It's toxic.
04:13I'm doing my best.
04:14Well, your best clearly isn't enough.
04:17What's going on?
04:19What's going on is that Barbara is doing her usual terrible job.
04:23She never listens to my instructions.
04:26You're going to have to stay late tonight to catch up on all the work that you've messed up on.
04:30Unpaid overtime, obviously.
04:32Kate, please. I'm working as fast as I can.
04:35It's just the two of us, and there's been a huge delivery.
04:38I have a baby at home. I can't say late at night.
04:42A baby? Oh, give me a break.
04:45I hate babies. Always crying. Always needing something.
04:49Why would anyone choose that?
04:51He's eight months old. He's been sick all week.
04:55I barely slept last night because he was in pain, and I still showed up here on time.
05:00I really don't care about your personal issues at home, Barbara.
05:04Just do your job, all right?
05:06Is there anything else, or can I leave now?
05:10Yes, Joel?
05:11Look, Barbara's right. It's too much.
05:14We're doing cashier duties, customer service, inventory management, visual merchandising, opening, closing...
05:22Oh, spare me the sob story.
05:25I worked incredibly hard to get where I am today, and I never complained about it.
05:29You should be grateful that you have jobs.
05:31Just because you were willing to be overworked doesn't mean you may have to accept...
05:35I don't want to hear another word from you.
05:38We have customers here, and you're being completely unprofessional, arguing in front of her.
05:44If I may, they both look extremely overworked.
05:49And this young man is clearly sick and should be home resting.
05:54Excuse me?
05:56But this is none of your business.
05:58I know what's best for my employees.
06:00Are you sure about that?
06:06Hey, babe.
06:08How are you, honey?
06:12Help this nosy customer so she can get out of here.
06:16I'm so sorry about that.
06:18What kind of buzz were you looking for?
06:20Joel mentioned you have some new pieces.
06:23I'd love to see what you have.
06:25Okay, I have the perfect thing.
06:27Let me grab it.
06:29Here.
06:31I think this would look amazing on you.
06:35Wow.
06:36This is absolutely perfect.
06:40You have excellent taste, Barbara.
06:42You know exactly what I was looking for.
06:46Thank you so much.
06:47Barbara really is great at helping customers.
06:50She has a natural eye for style.
06:53Joel's wonderful, too.
06:55He's so patient with everyone.
06:57I can tell you're both dedicated professionals.
07:01I've also noticed that your manager seems quite challenging.
07:10You can speak freely with me.
07:12I might be able to help somehow.
07:15How could you help us?
07:17We're honestly afraid of losing our jobs.
07:20We both love working at the store, but the management situation is really difficult.
07:24I'm glad to hear you love the store.
07:28That's actually very important to me.
07:32Sorry about that.
07:33I was talking to my wonderful husband.
07:35He always puts me in such a good mood.
07:40What is that?
07:41Barbara?
07:42Barbara, where did you get that blouse?
07:45Oh, I got it from the new shipment.
07:47She was looking for something professional, and it was...
07:50That blouse is for next season's collection.
07:52It's not supposed to be sold yet.
07:54There's not even a price tag on it.
07:55What?
07:56Are you sure?
07:57I thought that...
07:58Yes, I'm sure.
07:59What the hell do you think you're doing?
08:01I swear, I didn't know.
08:03I thought it was okay to pull from the rack.
08:06I'm sorry.
08:06You've been being sorry a lot lately, Barbara.
08:10You know what that means?
08:12That you keep screwing up.
08:14That's not fair.
08:15I'm trying my best, and with no guidance...
08:17Kate, come on.
08:18Not now, Joel.
08:20It doesn't concern you.
08:22Kate, please?
08:23Not now.
08:24I'm talking to Barbara.
08:25Yeah, but I'm just trying to help the...
08:27I don't care what you have to say.
08:29You two are absolutely incompetent.
08:32This is exactly the kind of mistake that could get us in some serious trouble.
08:37I didn't know it wasn't ready for sale.
08:40No one told me.
08:41Look, maybe if communication was better around here,
08:43we'd know which items are available and which items aren't.
08:48I have to agree.
08:51Instead of spending time on personal phone calls during work hours,
08:57perhaps management should focus on proper training and communicating with employees.
09:03Lady, I have had enough of your attitude.
09:07This doesn't concern you at all, so why don't you just leave?
09:11You know what?
09:13I'm done with both of you.
09:15You're...
09:16I'm done.
09:17You're both fired.
09:18Get out.
09:19Actually, you're not going to fire anyone.
09:23Excuse me?
09:24Who the hell do you think you are?
09:27I'm Greta Morrison, CEO of Morrison Retail Group.
09:34I own this store and 37 others like it.
09:39I've been conducting surprise visits to my locations,
09:42and I have to say, what I've witnessed here today is absolutely shocking.
09:50Denying sick leave, wage theft through unpaid overtime, verbal abuse,
09:54creating a hostile work environment?
09:56These are serious violations of both company policy and labor law.
10:03This is all a big misunderstanding.
10:05These employees are difficult to work with.
10:08Joel and Barbara are professionals.
10:10They're knowledgeable, and they genuinely care about this business.
10:14You, on the other hand, are everything wrong with management.
10:18No way, please.
10:20I've been here for six years.
10:22I've increased the sales.
10:23Check the numbers.
10:24I can explain everything.
10:25Just give me a chance.
10:27You've had your chance, Kay.
10:29And you just fired two of my best employees in front of a customer.
10:35Me.
10:37Pack your things.
10:38You can't be serious.
10:40I've never been more serious.
10:44Joel, take tomorrow off with full pay to recover from your illness.
10:49When you return, you'll see a raise reflected in your next paycheck.
10:53Really?
10:54Thank you so much.
10:56And Barbara, considering your excellent customer service skills
11:00and natural leadership abilities,
11:03I'm promoting you to store manager effective immediately.
11:08What?
11:09What?
11:10You're promoting her?
11:11That's ridiculous!
11:13Are you serious?
11:14Completely serious.
11:16This store needs someone who actually cares about both the employees and the customers.
11:22I can't believe this.
11:24Why are you still here?
11:26HR will be in touch regarding your final paycheck and return of any company property.
11:33This is ridiculous.
11:35This is ridiculous.
11:35You can't just...
11:36I absolutely can.
11:38And I'm also going to make sure you never work for any of my competitors.
11:43Your behavior is unacceptable in any workplace.
11:47You're making a big mistake.
11:49You're throwing away a manager with experience.
11:51I'm letting go of someone who led with fear.
11:55That's not leadership.
11:58That's damage control waiting to happen.
12:00You think they'll survive without me?
12:02This place is going to fall apart.
12:04Give it a week!
12:05No, Kay.
12:07What's falling apart is your illusion that mistreatment equals results.
12:14This store doesn't need a tie rate.
12:17I need the team.
12:19You will regret this.
12:21All of you!
12:24I'm sorry you both had to endure that treatment.
12:27No employee should ever be subjected to abuse in that workplace.
12:32Thank you so much.
12:34I can't believe this is really happening.
12:37We were so afraid we'd lose our jobs for standing up to her.
12:41Good employees who care about their work are irreplaceable.
12:45Bad managers, on the other hand, or a dime a dozen?
12:52Barbara, call my assistant tomorrow to discuss your new salary and responsibilities.
12:58I have a feeling this store is going to do very well under your management.
13:02I won't let you down.
13:04I know you won't.
13:08Hello!
13:09You must be the potential client.
13:11I'm Claire.
13:12Uh, let's head to my office so we can discuss what you're looking for.
13:15Thanks, that sounds great.
13:17Uh, nice office you got here, by the way.
13:18Seems like everyone's keeping busy.
13:20Oh, definitely.
13:21We've got a good team.
13:24Well, most of them, anyway.
13:26Most of them?
13:27Yeah, you know, some people just can't keep up with the pace.
13:31Especially when they've been here a long time.
13:33Really?
13:34That's interesting.
13:35Yeah.
13:37Take Joe, for example.
13:39He's been with us for ages.
13:41Reliable for the small stuff, but honestly, he's not exactly cut out for the more demanding tasks anymore.
13:48I've had to accommodate him, let's say.
13:52Accommodate him?
13:53How so?
13:54Well, he's just not as sharp as he used to be.
13:56I've had to give him simpler tasks.
13:58Stuff that won't slow down the rest of the team.
14:00It's kind of like doing him a favor.
14:03Keeping him busy with things he can actually handle.
14:06Poor old guy.
14:08I see.
14:10That's one way to look at it, I suppose.
14:13It's honestly sad to watch, but anyways, just wait until you hear the new updates we're planning for the company.
14:18It's going to be great.
14:19I'm sure it will be.
14:20Thanks for taking the time to talk with me, Claire.
14:22I really appreciate it.
14:24No problem at all.
14:25Happy to help.
14:26Let's head to my office and we can go over everything in detail.
14:43Hey, Joe.
14:44Got something else for you to work on.
14:46These reports need to be completed by end of day.
14:49Oh, and don't forget to get that presentation ready for tomorrow's big meeting.
14:53End of day?
14:55Claire, this is a lot of work.
14:57The presentation alone is going to take hours to prepare.
15:00I'll do my best, but...
15:01But what?
15:02Come on, Joe.
15:03You've been doing this kind of stuff for years.
15:04Should be a walk in the park for you, right?
15:07It's not that.
15:08It's just, you know, with all the other tasks that I have, it's a bit much to handle in such
15:12a short time.
15:13Maybe if I had a little more notice.
15:16Joe, you're not getting any younger.
15:18I'm sure you can manage.
15:19I mean, you've been doing these things forever.
15:22Besides, we've got deadlines and everyone's got to pitch in.
15:25It's all hands on deck, right?
15:28Yeah, I understand that.
15:29But there's only so much that I can do in one day.
15:31I don't want the quality of the work to suffer just because it's being rushed.
15:36Rushed?
15:37Joe, this is basic stuff.
15:40You've done this a million times.
15:41Honestly, if you worked a bit faster, it wouldn't be such a big deal.
15:46You wouldn't feel so overwhelmed all the time.
15:49Look, it's not about speed, Claire.
15:51It's about making sure everything is done right.
15:54I don't want to turn into some half-baked...
15:58just to meet a deadline.
16:01Well, maybe you need to rethink how you're managing your time then.
16:04Everyone else seems to get their work done just fine.
16:07Maybe you're just not as quick as you used to be.
16:09I'm doing the best I can given the circumstances.
16:12It's just, there's a lot on my plate right now.
16:15You know, Joe, if you can't handle the workload, maybe it's time to consider other options.
16:20I'm sure there are plenty of things that you could do that don't involve such tight deadlines.
16:26Other options?
16:27Claire, I have been with this company for years, and I've always met my deadlines.
16:32Always don't want to ask to me.
16:34It's just, this is a lot to be throwing at someone at the last minute.
16:39Yeah, but things change, Joe.
16:41The company's moving fast, and we need to keep up.
16:44Maybe you're just not as suited for this pace anymore.
16:47It's nothing personable, just the way it is.
16:50I get that things change, but I am still capable of doing the job.
16:54I just need a little more time.
16:56Time?
16:57Time is something we do not have a lot of, Joe.
17:00The business world doesn't wait for anyone, especially for someone who's not, well, you know, past their prime.
17:05I'm not past my prime, Claire.
17:08I've got plenty of experience and knowledge to offer.
17:11Experience is great, Joe, but if you can't keep up, it doesn't really matter, does it?
17:15We need to keep people who can move quickly and adapt.
17:20Yeah, I know what you're saying, but I'm not going to give up that easy.
17:23Like, I always get my work done, Claire.
17:25I always do.
17:26Look, at the end of the day, it's results that matter.
17:30Just keep that in mind, old man.
17:44Hey there.
17:45Joe, right?
17:46I was wondering if you could help me out with something.
17:49I'm interested in learning more about what you do here, especially with the projects you've got going on.
17:54You got a minute?
17:55Sure, of course.
17:56Now, what would you like to know?
17:58I'm happy to share whatever I can.
18:00Well, I've been hearing a lot about the company's projects, but I'd like to get your perspective.
18:05You've been here a long time, right?
18:07I figure you've got some valuable insights.
18:09Yeah, I've been here a while.
18:11I've seen a lot of changes over the years, that's for sure.
18:15What specifically are you curious about?
18:17What kind of work are you doing these days?
18:20Well, right now I'm working on a couple of things.
18:23One of the main projects is big data analysis we're doing for a client.
18:28It's pretty complex, and it involves a lot of number crunching and making sure that the data is accurate and
18:33useful for all their needs.
18:35I've also got some smaller tasks like preparing reports and helping out with some of our back-end processors for
18:41our internal systems.
18:42That sounds pretty involved.
18:44How do you manage all that?
18:46I mean, it sounds like you've got a lot on your plate.
18:49It's definitely a lot, but I've been doing this kind of work for years, so I've got my system.
18:55It's all about staying organized, you know?
18:58Breaking things down into manageable pieces and tackling them one at a time.
19:04Yeah, for sure.
19:05I'm curious, though.
19:06How do you feel about the way things have been going lately?
19:09I mean, with all the changes in the company and all.
19:12It's been a mixed bag, to be honest.
19:14On one hand, I get that change is necessary.
19:18The industry is moving fast, but we've got to keep up if we want to stay competitive.
19:24But on the other hand, it's not always easy to adapt, especially when you've been doing certain things for so
19:29long.
19:32There is a learning curve, and sometimes I feel like I'm always playing catch-up.
19:37But I'm not giving up, that's for sure.
19:39No matter what, I'm going to give it my all, and that will always be the same.
19:43That's a great attitude, Joe.
19:45I have to say, I'm really impressed with your perspective and your dedication.
19:49It's not easy to stay positive when things are tough.
19:52Thanks.
19:53I appreciate that.
19:54It's not always easy.
19:56Joe, I need you to handle this right now.
19:59No excuses.
19:59This has to be done before the end of day.
20:02Claire, I'm already swamped with these reports and the presentation you gave me.
20:07I'm not sure I can get through it all by the end of the day.
20:10Can we push it till tomorrow?
20:12No, Joe, we can't.
20:14This is important, and it needs to be done today.
20:17You know the drill?
20:18We've got deadlines to meet.
20:19I understand that, but this, it's a lot to handle.
20:23I'm already working on a tight deadline as it is.
20:25And that's why you need to step it up.
20:28We don't have time to slow down for anyone.
20:31If you can't keep up, maybe you need to think about what that means for your future here.
20:53Ryan, I didn't realize you'd be joining us for this meeting.
20:56What's this all about?
20:58Actually, Claire, it's about something I've been observing for the past couple of weeks.
21:03I thought it was time to address it.
21:05I'm sorry, I'm a little confused.
21:07What exactly is going on here?
21:09Joe, you're about to find out.
21:11I've been, let's just say, keeping an eye on how things are going around the office,
21:15trying to get a better understanding of the day-to-day operations.
21:18And I've learned quite a lot.
21:20My name is Ryan Teller.
21:22I acquired this company last week and am the new CEO.
21:27Your new CEO.
21:29Oh, well, Mr. Teller, I'm sure you've seen how hard we've been working.
21:34Definitely, Claire.
21:35But what I'm more concerned about is how that workload has been managed.
21:39And more importantly, how certain employees have been treated during this time.
21:45I'm so sorry.
21:46Like, I still don't know what's going on.
21:48Why am I here?
21:49Joe, you're here because you've been right in the middle of everything I've been observing.
21:53Your work ethic, your dedication.
21:55It's all been clear to me.
21:57But so is the way you've been treated by management.
22:00Wait, what?
22:01Are you saying I've been mistreating Joe?
22:04That's not fair.
22:05I've just been trying to push the team to perform at their best, including Joe.
22:10I didn't think anybody noticed.
22:11I mean, I've been trying to keep up.
22:13It's been really hard lately.
22:15The deadlines, the weekends, it's been overwhelming.
22:19Joe, you shouldn't have to struggle like this.
22:22You've given years to this company and you deserve to be treated with respect and dignity.
22:27Not like you're a burden or past your prime.
22:30Look, I'm just trying to keep the team on track.
22:33Yes, I've pushed Joe, but that's because we're all under pressure to deliver results.
22:37It's not personal.
22:39But it has become personal, Claire.
22:41You've crossed the line from pushing for performance to outright discrimination.
22:45I've seen the way you talk to Joe.
22:47The way you assign him tasks that are either beneath his abilities or impossible to complete in the time you
22:52give him.
22:53That's not just poor management.
22:55It's abusive.
22:57That's not fair.
22:58I didn't mean for it to come across that way.
23:00I thought I was helping him, keeping him busy with tasks that were more suited to his experience level.
23:06Claire, your actions have created a toxic work environment.
23:10Not just for Joe, but for others who see what's happening.
23:14It's not acceptable.
23:15So what happens now?
23:16Are you saying I'm, what, being reprimanded?
23:20This isn't just a reprimand, Claire.
23:22The behavior I've observed, the documentation I've gathered, it's enough to warrant serious consequences.
23:29Effective immediately, you're terminated from your position as manager.
23:33Terminated?
23:35You can't be serious.
23:36I've put everything into this job, into this company.
23:39You can't just throw me out because of a few misunderstandings.
23:43Leadership isn't just about getting results.
23:45It's about how you treat the people who help you achieve those results.
23:49And right now, your leadership has failed in that most important aspect.
23:54So that's it?
23:55I'm just out?
23:56After everything I've done?
23:59Yes, Claire.
24:00That's it.
24:01You need to leave.
24:02This company needs leaders who inspire and uplift their teams, not tear them down.
24:08You've lost sight of what really matters here.
24:11This is unbelievable.
24:13You're making a huge mistake.
24:14You'll see.
24:15I was only doing what was necessary to keep things running smoothly.
24:19You're going to regret this.
24:21We'll see about that.
24:23But for now, you need to pack up your things and leave the building.
24:27HR will be in touch with you to finalize the details.
24:31Ah!
24:33God!
24:37I don't know what to say.
24:39I didn't expect any of this.
24:41I'm just overwhelmed.
24:44I know this is a lot to take in, Joe.
24:46But I want you to know that what happened today was necessary.
24:50Your work, your dedication, it's valued here.
24:55I want you to stay and continue doing what you do best.
24:59I appreciate that, Ryan.
25:00Really, I just, I've just been feeling so worn down.
25:04Like, I've been fighting an uphill battle every day.
25:08It's hard to believe that things might actually get better now.
25:11We need people like you here, Joe.
25:14Your experience, your knowledge, it's invaluable.
25:18In fact, how do you feel about taking over that managerial role that just opened up?
25:24Thank you, Ryan.
25:26Thank you, Ryan.
25:26I really appreciate it.
25:27I mean, I didn't expect any of this when I came in today, but I'm glad it happened.
25:33It gives me hope that maybe things can get better.
25:36They will, Joe.
25:39I promise.
25:56Incompetent.
25:58Absolutely incompetent.
26:01Service was slow.
26:03Hmm.
26:04And food was right, cool.
26:05Oh, unbelievable.
26:07Do I have to do everything myself?
26:11Lily, explain something to me.
26:13Yes?
26:14Why did we have a 40-minute wait time last Saturday during a dinner service?
26:18We were fully booked.
26:20Every table was occupied and...
26:22That's a pathetic excuse.
26:24But there was nowhere to see people.
26:26You should have managed the floor better,
26:28turned tables faster,
26:30found creative seating solutions.
26:32Your inability to think on your feet
26:34makes you worthless.
26:36I followed the seating chart you created
26:38and the kitchen was backed up,
26:40which slowed everything down.
26:41Stop making excuses.
26:43Stop blaming others for your failures.
26:44I'm not making excuses.
26:45I'm just explaining.
26:47Maybe you're just not smart enough in this job.
26:50Managing reservations and flow requires intelligence
26:53and quick thinking.
26:55Qualities you clearly lack.
26:56I'm sorry.
26:57I'll do better.
26:58Oh, you're sorry?
27:00Tears won't fix your incompetence, Lily.
27:06Here, read this one.
27:08Waited 30 minutes to be seated,
27:10even though I could see empty tables.
27:13Those tables weren't clean yet.
27:15Hostess seemed disorganized and confused.
27:18That's you, Lily.
27:20That's how customers see you.
27:21Some of those reviews mention food quality issues
27:24that have nothing to do with hosting.
27:25Stop talking back.
27:27Just stop.
27:29Accept responsibility for once in your life.
27:33Do you enjoy e-shopping and conversations?
27:36It's hard not to hear when you're speaking so loudly
27:38in an open dining room.
27:39Are you being smart with me?
27:41No.
27:43I'm just stating a fact.
27:44Your voice carries.
27:46Your job is to serve food
27:48and keep your mouth shut,
27:50not offer commentary on management discussions.
27:52You have until opening one hour
27:55to come up with some real solutions
27:56proving wait times.
27:57You can find your employment somewhere else.
28:00Your choice.
28:06I'm going to be okay.
28:10Time's up.
28:11Let's see those brilliant solutions.
28:13I came up with several ideas.
28:17Hmm.
28:19Implement a wait list app.
28:21Offer bar seating for smaller parties.
28:25Better communication with kitchen.
28:29Is this what you came up with?
28:30Simplistic, obvious nonsense
28:32any first-year hospitality student would suggest.
28:35Where is the real innovation?
28:38These are practical solutions
28:39that other restaurants are successfully doing.
28:42Practical means mediocre.
28:43And mediocre doesn't cut it in fine dining.
28:46Try again during your lunch break,
28:48which you don't deserve,
28:50but I'll graciously allow.
28:51I worked hard on those ideas.
28:53Working hard doesn't matter
28:55if the results are garbage.
28:56Effort without excellence
28:58is just wasted time.
29:02Excuse me.
29:03I couldn't help but notice
29:05that Lily's suggestions
29:06are actually aligned
29:07with industry best practices.
29:09I've read about similar implementations
29:10at successful restaurants.
29:12When did servers start having opinions
29:14about restaurant management?
29:15I'm just sharing an observation
29:17based on experience.
29:18Your experience amounts
29:19to carrying plates
29:20and taking orders.
29:22Hardly qualifications
29:23for strategic planning.
29:24Everyone in a restaurant
29:26contributes to its success.
29:28From the kitchen
29:29to the front of the house.
29:30Let me educate you about something.
29:32The hierarchy of restaurants
29:34exists for a reason.
29:36I worked my way up
29:37from washing dishes
29:38to management over 15 years.
29:41I earned this position
29:43through dedication and sacrifice.
29:46Servers don't get to have opinions
29:48until they're paid their dues.
29:50And you clearly have not.
29:52Does paying dues
29:53mean treating people
29:54with disrespect?
29:55It means understanding
29:57that leadership requires
29:58tough decisions
29:58and honest feedback
30:00even if it hurts feelings.
30:02Honest feedback
30:03can be delivered with dignity.
30:05Crumpling someone's work
30:06and throwing it on the floor
30:08isn't feedback.
30:09It's humiliation.
30:10You've crossed the line.
30:12You're not just a server
30:14of opinions now.
30:15You're insubordinate.
30:17Get back to your section
30:18before you join Lily
30:20on the unemployment line.
30:22Interesting management philosophy.
30:25What's that supposed to mean?
30:26Nothing.
30:27Just that I'm learning a lot
30:29about how this restaurant operates.
30:31I'm done wasting time
30:32with your incompetence.
30:33Both of you.
30:34I have actual work to do.
30:35Meeting with the regional director
30:37this afternoon
30:37to discuss my promotion
30:38to the multi-unit supervisor.
30:40And perhaps my departure
30:42will be good for you.
30:43You'll get a softer manager
30:45who coddles mediocrity.
30:59Can I talk to you for a second?
31:01Of course.
31:04Thank you for speaking up earlier.
31:06No one's ever defended me
31:08like that against James.
31:10You deserve to be treated
31:11with respect.
31:12Everyone does.
31:13I've been thinking about quitting,
31:15but I love hospitality,
31:17but I can't handle
31:18his constant criticism anymore.
31:20It's just the way
31:22he makes me feel
31:22so stupid and worthless.
31:24Don't give up on your dreams
31:26because of one bad manager.
31:28How do you stay so calm
31:29when he attacks you?
31:30I just, I fall apart.
31:31I've learned that bullies
31:33like James
31:33are usually insecure.
31:35They try to feel powerful
31:36by diminishing others.
31:41What?
31:42Gossiping about me now?
31:44I'm not surprised.
31:46Unsuccessful people
31:47always blame their superiors
31:49instead of looking
31:49at their own shortcomings.
31:53Do you consider yourself successful?
31:55Obviously.
31:56I manage a prestigious restaurant.
31:59I'm considered
31:59for a major promotion.
32:01Is success measured by titles
32:03or by how you treat people?
32:05Philosophical questions
32:06don't pay bills
32:07or earn promotions.
32:08Results matter,
32:10not feelings.
32:11What about staff turnover?
32:13Negative reviews?
32:14Do those count as results?
32:16Where do you get off
32:17questioning my performance?
32:18You've been here for what?
32:20A few weeks?
32:21I've built this operation
32:23over years.
32:24I've been here
32:25for exactly two weeks
32:26working undercover
32:28to assess management practices
32:30across the restaurant group.
32:32What are you talking about?
32:33My name is Carmen Richardson.
32:35I'm the CEO
32:36of the restaurant corporation
32:37that owns this establishment.
32:40That's impossible.
32:41The CEO wouldn't work
32:42as a server.
32:43I do this regularly.
32:44It helps me understand
32:46ground-level operations
32:47and evaluate leadership
32:49quality firsthand.
32:50Well, if this is true,
32:52then you've seen
32:53I run a tight ship.
32:54High standards.
32:56That's what makes
32:57great restaurants.
32:58I've seen you
32:59humiliate staff,
33:00disregard good ideas,
33:02create a toxic environment
33:04where talented people
33:05are afraid to speak.
33:07I'm just passionate
33:08about excellence.
33:09Sometimes that requires
33:10tough love.
33:11There's nothing loving
33:12about your behavior.
33:14It's abuse
33:14disguised as management.
33:16Restaurants are
33:17high-pressure environments.
33:18Not everyone
33:19can handle the heat.
33:21Pressure doesn't
33:21require cruelty.
33:23Great managers
33:24build people up.
33:25They don't tear them down.
33:27Look,
33:27if I know who you were,
33:29I would have
33:30conducted myself differently.
33:31That's exactly
33:32the problem.
33:33Everyone deserves
33:34the respect you would
33:35have shown me
33:36as the CEO.
33:37The janitor,
33:38the dishwasher,
33:38the hostess,
33:40everyone.
33:41My methods get results.
33:42That's what matters
33:43to the bottom line,
33:44right?
33:48These are your results.
33:50Customer satisfaction
33:51scores down 18%
33:53in six months.
33:54Staff turnover
33:55at 62%
33:56and seven HR complaints
33:58filed against you
33:59in the last year alone.
34:02Your employment
34:03is terminated.
34:04Effective immediately.
34:05You need to collect
34:06your personal items
34:07and leave.
34:08We'll see about this.
34:10I have lawyers.
34:12This is wrongful termination.
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