An Undercover CEO goes incognito within her company and witnesses a woman being unfairly fired by a manager who believes they have complete control. The decision seems final, but the CEO notices details that reveal there is much more to the situation than anyone realizes.
What they don’t know is that the person quietly observing everything is the CEO herself, carefully watching how employees are treated and how decisions are made.
As the truth comes to light, the powerful lesson about fairness, leadership, and standing up for what is right becomes undeniable, changing everything for the employee and the workplace.
👀 Watch until the end for a dramatic and emotional reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #WorkplaceDrama #LeadershipMatters #LifeLesson
What they don’t know is that the person quietly observing everything is the CEO herself, carefully watching how employees are treated and how decisions are made.
As the truth comes to light, the powerful lesson about fairness, leadership, and standing up for what is right becomes undeniable, changing everything for the employee and the workplace.
👀 Watch until the end for a dramatic and emotional reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #WorkplaceDrama #LeadershipMatters #LifeLesson
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FunTranscript
00:00I went to the doctor today and, um, he told me I have cancer.
00:06What? Mom, what kind? Are you going to be okay?
00:10And Amtrix always called their employees family, and I believed it.
00:14But when I told my manager I was diagnosed with breast cancer,
00:19I was fired just one week later on August 30th.
00:23Alicia, thank you for taking this call.
00:24I've got something fairly important that I need to talk to you about.
00:28Now, Alicia, this is not easy to say, but Alicia, we're going to have to let you go.
00:33Let me go? Was it something that I did?
00:38No, not at all. In fact, I've loved your work.
00:41You work very hard and are a pleasant person.
00:45But unfortunately, it's not up to me.
00:47You know what you're doing to make your budget cuts and having me fire people that they don't seem absolutely
00:52essential.
00:52I see.
00:55But I want you to know that I think that you will succeed anywhere,
00:59and I am more than happy to write you a letter of recommendation.
01:03Thank you, Mr. Smith.
01:05So, I guess this is goodbye.
01:10Yes, it is, Alicia.
01:11But I will do all the success in life.
01:18Bye, Mr. Smith.
01:25Oh, hi, honey. What a surprise.
01:27I hardly ever get to see you in a day.
01:30Why have you gone home so early?
01:35Oh, honey.
01:37What happened?
01:39Oh, I got fired.
01:42I can't believe it because I was working so hard to impress my boss.
01:47I was going to the office so often and working so hard.
01:50I know, darling.
01:52I'm sorry.
01:53Did they say why?
01:56Just like budget cuts or something.
01:59I don't know.
02:00I don't know.
02:02This is just so unfair.
02:04I thought I was finally getting somewhere in life.
02:08Alicia, you are getting ahead.
02:10Don't let this put you behind.
02:13I believe things happen for a reason.
02:16Maybe.
02:17I just, I don't understand why life is so unfair.
02:22A lot of things are unfair.
02:26As a matter of fact, I wanted to talk to you today when you got home.
02:32I went to the doctor today and, um, told me I have cancer.
02:38What?
02:39Mom, what kind?
02:41Are you going to be okay?
02:42Lung cancer.
02:43Oh, my God.
02:44You don't even smoke.
02:45How, how can this be?
02:47I, I can't believe this day.
02:50I know, honey.
02:52It's going to be okay.
02:53You and me, we'll get through this.
02:56I promise.
03:05I never did really like doctor's offices.
03:08It's okay, Mom.
03:10These are some of the best doctors in the state, and they've been taking such good care of you.
03:15That's true.
03:17I'm so glad you get to be here with me.
03:20I don't know what I'd do without you.
03:27I'm so happy you're here with me, honey.
03:29I don't know how I'd be doing this alone.
03:32Me too, Mom.
03:36Is that my little bear from when I was little?
03:39It was.
03:40You were so happy when you got it.
03:43I kept it to remind me of your smile.
03:48I love you, Mom.
03:50I love you, Mom.
03:52It's so good to get out and get some fresh air.
03:55Yeah, I'm so glad to finally get out of the house.
03:58Oh, being almost cancer-free certainly has its perks.
04:03You know, honey, I wanted to thank you for being there for me.
04:09Gosh, it's been almost six months, and I don't know how I could have done this without you.
04:15You know what, Mom?
04:17I'm so glad, too, because I was so upset over losing my job, but I wouldn't have been able to
04:23spend all this time with you and connect with you, and you would have been all alone.
04:26So, I'm just, I'm so grateful.
04:38Mr. Smith, hi.
04:40Hi, Alicia.
04:43Oh, my God, how are you?
04:44I'm wonderful, and you?
04:46I'm good, yes, yes.
04:48What have you been doing?
04:50Well, Mr. Smith, I wanted to thank you.
04:54Thank me?
04:56Because if I didn't get fired, I wouldn't have had any time to spend with my sick mother the last
05:00six months, so, yes, thank you.
05:09And here's your soup.
05:11I'm also going to leave this here, take your time, and enjoy your food.
05:14Wait, actually, I can just pay right now.
05:17Okay.
05:20Oh, oh, oh, my God.
05:23I might have left my wallet at home.
05:26I am so sorry.
05:27I've just been taking extra shifts at work and taking care of my sick father.
05:32I can run home and grab it.
05:33No, no, no, it's okay.
05:34I'm really sorry to hear that.
05:36Hey, are you a nurse at General Hospital?
05:40Yeah, actually, that's where I work.
05:43You know what?
05:44Your meal's on the house.
05:45No, no, I can't let you do that.
05:47No, really, I insist.
05:48I mean, it's the least that I can do.
05:51Nurses are heroes.
05:52Thank you so much.
05:53I really appreciate it.
05:55Of course.
05:56Enjoy your meal.
06:06All right, Cheryl, looks like everything's done.
06:08I'll see you tomorrow.
06:08Oh, Amy, before you go, we seem a little short.
06:12Did you turn in all your checks today?
06:15Yeah, um, oh, I forgot to tell you, I comped a meal today.
06:20You did what?
06:21I mean, it was only a bowl of soup, so I...
06:24Amy, you know that all comps have to be authorized by me.
06:28I know, but Cheryl, it was...
06:30And we certainly don't comp people who waste tables with measly orders.
06:35But, Cheryl, it was just a bowl of soup.
06:37I mean, if you want to dock my pay, that's fine, but...
06:41The only reason why I did it was because she was...
06:43Well, not only do I have to dock your pay, but, Amy, I no longer trust you.
06:48I'm going to have to fire you.
06:49What?
06:51You've left me no other choice.
06:54Oh, I'm glad you're still here.
06:55Oh, no, ma'am, I'm sorry, we're closed.
06:57Yeah, no worries, that's okay.
06:58I just wanted to pay back the meal that this waitress covered for me.
07:03Oh, so you're the one she comped your meal.
07:06Yeah.
07:07You know, Amy did not have authorization to do so, so I had to fire her.
07:12Oh, my God, I am so sorry.
07:13I didn't mean to get you in trouble.
07:14She was just trying to help me out.
07:16I forgot my wallet at home, and things have been pretty crazy at work,
07:19and everything with my dad.
07:20Wait, you're a nurse?
07:22Yeah, yeah, I work at the general hospital nearby.
07:25And that's what I was trying to tell you.
07:27She's a nurse at the hospital that my dad stayed at when he was sick.
07:31You know, my sister's a nurse, and she tells me how hard you all work all day long.
07:37So you know what?
07:39Here, you take your money back.
07:41Oh, my gosh.
07:43Thank you so much.
07:45You're welcome.
07:46I'm going to tell everyone at the hospital how great your restaurant is,
07:49and I'm sure you're going to get a lot of new business.
07:51Oh, that would be wonderful.
07:52Yeah, thank you.
07:53Have a good night.
07:54Good night.
07:58Amy, I owe you an apology.
08:01You know what?
08:02In fact, I'm going to promote you to assistant manager.
08:05Wow.
08:06Really?
08:07Effective immediately.
08:08Yes.
08:09I won't let you down, Cheryl.
08:11I know you won't.
08:11Okay, everyone.
08:13Thank you for being here today.
08:15If I have my facts correct, this trial is being brought today because Ms. Carmen Lopez,
08:21the plaintiff, believes that she was wrongfully terminated by the corporation Amtrux.
08:27Mr. Tyler Stevens is here representing Amtrux.
08:30Ms. Lopez, please tell us your side of the story.
08:35Yes, Your Honor.
08:37I worked at Amtrux as a sales manager for over 30 years, and Amtrux always called their
08:45employees family, and I believed it.
08:47But when I told my manager I was diagnosed with breast cancer, I was fired just one week
08:54later on August 30th.
08:56I plead this is a case of discrimination based on my illness.
09:00Thank you for your opening statement.
09:03Mr. Stevens, on behalf of Amtrux, would you like to reply?
09:09Yes, Your Honor.
09:11Amtrux has been a family corporation for over 100 years, and when we say that we treat all
09:16of our employees as family, we mean it.
09:19Yes, Mrs. Lopez's diagnosis is unfortunate, but you will find that it is not the reason
09:25for her termination.
09:26No, it is much simpler than that.
09:28It is her terrible work performance in the past few months.
09:32Thank you both for the opening statements.
09:34We can now move on to the next phase of the trial.
09:37Mr. Stevens, please call your first witness.
09:40Yes, Your Honor.
09:41I would like to call Mrs. Lopez to the stand.
09:47So you had quite a hard time getting up there, Mrs. Lopez.
09:52Is there any reason why?
09:53Well, when I started chemotherapy, I lost a lot of weight, and I guess along the way,
10:01some of my strength and energy also.
10:04Would you say that you've been feeling pretty fatigued regularly?
10:09Well, I do get tired more easily, but I could still...
10:12Is fatigue something that may have affected your work performance at Amtrux recently?
10:16Well, I started my treatments while I was still employed there, but that doesn't...
10:21Your Honor, I would like it marked on the record that Mrs. Lopez has admitted that her work
10:26performance has decreased in the recent time at Amtrux.
10:30Now, Mrs. Lopez, tell us about your day.
10:33Well, they had me on radiation treatments every other day, which I would do in the mornings
10:40before heading into the office.
10:42And these treatments, how long do they last?
10:46What time do they usually begin?
10:48I always tried to book the first appointment when the hospital was open at 9 o'clock.
10:53Oh, 9 a.m.? Isn't that the time that Amtrux begins the working day?
10:57Yes, but I always made sure I called the clients first to make...
11:00Your Honor, based off the statements that Mrs. Lopez has made of her own will, may I add,
11:06It is abundantly clear that it is a poor working performance that led to her termination from
11:12our company.
11:13We were suffering.
11:15Yes, we are a family, and we treat every single employee as such.
11:21But when a family has a virus, that virus must be removed.
11:26So with a sad and heavy heart, we had to let Mrs. Lopez go.
11:30But we had to get rid of the virus.
11:32No further questions, Your Honor.
11:34Mrs. Lopez, seeing that you're representing yourself, would you like to call a witness?
11:40Yes, Your Honor.
11:41I would like to call Mr. Adrian Lee.
11:47Mr. Lee, could you please tell the court what your job is and what our relationship has been?
11:54Yes, ma'am.
11:55Your Honor, my name is Adrian Lee.
11:57I'm the owner of a local pharmacy I inherited after my father passed away.
12:01Thank you, Mr. Lee.
12:02And what is your relationship with Ms. Lopez?
12:06Well, Mrs. Lopez has been working with our pharmacy on the behalf of Amtrak's for the
12:10past 20 years.
12:11And since my diagnosis, how would you rate my performance?
12:18Well, to be honest, when I first heard about Mrs. Lopez's diagnosis, I was concerned that
12:25the pharmacy wouldn't receive the care that we had grown accustomed to.
12:29And were your worries proven true?
12:32No, ma'am.
12:33On the contrary, Mrs. Lopez, even though she couldn't take calls in the morning, would always
12:39come into the afternoons and we would work together face to face.
12:41So you see, Mrs. Lopez's diagnosis actually elevated her service.
12:46I think it instilled in her the sense of empathy for small business like mine and the plight
12:52that we face.
12:53She definitely didn't deserve to be fired.
12:55If anything, she deserves a raise.
12:57Thank you, Mr. Lee.
12:59That's all the questions, Your Honor.
13:01The court is ready to make its ruling.
13:05Mr. Stevens, despite what you said earlier, it's clear that Mrs. Lopez's work did not suffer
13:12after her diagnosis.
13:13And furthermore, despite Amtrak's claim that their employees are family, it became obvious
13:20that you fired Mrs. Lopez when her medical bills became burdensome.
13:26Objection, Your Honor.
13:27This is conjecture.
13:28Not another word, Mr. Stevens.
13:31I'm in charge of this courtroom and I will not be interrupted.
13:36As I was saying, after 30 years of service, it's this court's opinion that Amtrak's turned
13:43its back on Mrs. Lopez and it's because of this that I am ruling in favor of Mrs. Lopez
13:49and ordering Amtrak's to pay her $1 million in compensation.
13:53Mrs. Lopez, good luck with your fight against cancer.
13:57And with that, this court's adjourned.
14:00Thank you, Your Honor.
14:03Okay.
14:04Okay, Jenna.
14:05You got this.
14:07Remember what we talked about.
14:09Big smile.
14:10Direct eye contact.
14:13Everything's fine.
14:14Nothing's wrong.
14:16Yet.
14:18Everything's fine.
14:20You're fine.
14:23You know, maybe I should just get some water.
14:27Oh, hi.
14:29Talia, uh, how, how are you?
14:33I've been better.
14:35I cannot believe that they have me coming on my lunch break to talk to Zap.
14:40I had reservations at that sushi restaurant down the street.
14:45I had to cancel.
14:46And now I can never show my face there again.
14:50Huh.
14:51This better be about my promotion.
14:53Because if it's not, I'm going to sue the whole company.
14:56Yeah, I'm sorry to hear that.
14:59That sounds really annoying.
15:02Very.
15:03So, what are you here for?
15:06Did you get an HR violation for that ugly dress?
15:10Yeah.
15:11I'm kidding.
15:12Right.
15:13Yeah.
15:15No.
15:16I'm actually funny enough here to see Zap, too.
15:20Oh, yeah?
15:21What for?
15:23Uh, I'm not sure, but from the tone of his email, it does not sound like good news.
15:29Well, he's a downer, but that sucks.
15:33Anyways, I hope they talk to me first so I can get my promotion.
15:37Because I think I can make it down to that coffee shop down the street if they hurry up.
15:46This is ridiculous.
15:48I've been here for five years.
15:50And this is the respect that they give me for my time.
15:53Man, what I wouldn't give to have been here for five years.
15:59Say, do you have any tips for me on what I could say to Zap to get him to let
16:05me stay here?
16:06I just really like it here, and I don't want to be fired.
16:10You've just been here for so long, you have to have some advice for me, right?
16:15The one piece of advice I'll give you, and trust me, this is the only thing you'll need.
16:20And talk to Zap like he's a kid.
16:24What?
16:25What do you mean?
16:27Yeah, just talk to him like he's ten.
16:30Well, fifteen, because he did go to community college.
16:34And if you go in already knowing that you're better than him, he'll crumble under your thumb.
16:40That sounds really patronizing.
16:44It's called playing chess.
16:46And our boss, Zap, he plays checkers.
16:50I don't know about all of that.
16:52I just don't really understand why you don't understand this.
16:57You have to eat the worm before the worm eats you.
17:01Got it?
17:02I don't think I've ever heard that expression before.
17:07But, uh, I totally see your point.
17:10Thank you for all of the advice.
17:12I appreciate it.
17:13Oh, you're so welcome.
17:16It's like my favorite thing to be a mentor.
17:21Hello, ladies.
17:22Thank you for coming by this afternoon.
17:24Oh, hi, Zap.
17:26I was just telling Jenna how excited I am for our meeting and thought we'd get to spend some quality
17:33time together.
17:35Right.
17:36Uh, it's nice to see you, too, Talia.
17:40Um, but I'm afraid that the reason we're gathering today isn't so great.
17:45I'm sorry, Zap.
17:46What's going on?
17:48As you guys may have known, the numbers here this quarter are at an all-time low.
17:53Um, they're coming down on me.
17:55Basically, we have to consolidate departments into subsequent positions.
17:58Oh, that's great.
18:00That means more money for those of us who stay, right?
18:04Uh, again, not exactly.
18:06Our analytics show that our department is going to get cut back as well.
18:10Which means that by the end of this month, I'll have to let one of the two of you go.
18:15Wait, what?
18:18Why am I being put on the chopping block?
18:21I mean, I get it, Miss Newby over here.
18:25But I have been here for five years.
18:28I understand.
18:28I understand that this may come as a surprise to you both.
18:31And trust me, if there were any other way that I can go about this, Talia, I would.
18:36That being said, I'm now left stuck with the decision of choosing between a new hire or a veteran in
18:43your position whose performance has been...
18:46...lacking.
18:48Excuse me?
18:49Lacking?
18:51Needless to say, I brought you both here to have a conversation.
18:53I wanted to pick your brain a little bit, hear your thoughts and ideas and how you feel about things
18:58before I move on and make a decision.
19:00That being said, who would like to speak to me first?
19:03First, this is absurd.
19:07Obviously, I will go first.
19:11Great.
19:12Thank you, Talia.
19:13Follow me to my office, please.
19:15I am so, so sorry, Jenna.
19:19Really, truly.
19:22Good luck with finding a new job because once I get done talking to him, obviously you won't need to.
19:32Seriously, it was really, really nice knowing you.
19:46Thank you for stopping in, Talia.
19:49I appreciate you coming to speak with me.
19:51No problem.
19:52Anything for my favorite boss.
19:54Right.
19:55Well, I brought you in today to talk about your recent performance and follow up and see about your future
20:02in the company.
20:04Hey.
20:05No worries, boss.
20:06I'm aware that my recent performance hasn't been up to par, and I appreciate the opportunity to discuss it with
20:14you, but come on, you know me.
20:17This is just a small bump in the road.
20:20Once again, I have been here for forever.
20:24I've always appreciated your enthusiasm, Talia.
20:27I appreciate it, but quite frankly, your performance has been low, so I just wanted to understand from you firsthand
20:33why you think you should stay with the company.
20:35Okay.
20:37First of all, I just want to emphasize that my recent struggles are not reflective of my overall abilities or
20:46commitment to the company, okay?
20:49After all, my father is one of the biggest investors here.
20:55Why would I want to sabotage that?
20:57There have been some accentuating circumstances that, in my personal life, that have impacted my focus and productivity.
21:09I see.
21:10And, um, can you elaborate on these, uh, extenuating circumstances?
21:17You see, this, the truth is, Zach, I am not as put together as I seem, okay?
21:27Um, my hair.
21:32It is all wrong.
21:34The color is all wrong.
21:36I went to a new salon, and they did my color so wrong.
21:40I see.
21:41So your lack of productivity and your management issues have pretty much stemmed from a salon error.
21:50I know, it is a tragedy.
21:54But, hey, uh, I am confident that as soon as I fix it with some, like, therapy, thanks to Daddy's
22:02credit card, I will be back to my old self and able to turn things around with my performance.
22:08I understand.
22:09I understand.
22:10I understand that that will help your personal life.
22:12Ty, but quite frankly, I'm going to need something a little bit more concrete, um, to follow your performance up
22:17here.
22:18What steps would you take to help your current performance status?
22:22Well, I have been considering asking for a promotion.
22:28I think that if I had more responsibilities, you know, maybe it would make me want to work harder and
22:35motivate me to improve my performance.
22:38Uh, maybe a change in role would be what I need to turn things around.
22:44Yeah, I don't know about that, Tyler.
22:46I appreciate your tenacity and your desire to do more, but, uh...
22:51Listen, uh, Zach, we can keep going back and forth like this, but I think that we should just cut
22:57to the real bone of this conversation.
23:00The bone of the conversation?
23:02My dad, uh, Mr. Mildred, as you know, makes up 40% of the investments that go into this company.
23:11Now, if his daughter were to suddenly, uh, I don't know, be fired from her position at said company, I'm
23:19sure he would not be too happy.
23:22Do you know what I mean?
23:24Uh, I think I see what you're saying.
23:26Yeah, on the other hand, though, if his daughter were to not only retain her position at said company, but
23:33also be promoted,
23:36perhaps he would be pretty eager to invest even more into the business.
23:41Right.
23:42I-I-I see where you're coming from.
23:44You've had several great points I've made here.
23:47Um, you know, that's all I really have.
23:51Thank you so much, Talia, for coming to speak to me and taking time out of your day, and that's
23:55all the questions I have for you.
23:56Wow.
23:57Really?
23:58That was something easier than I thought?
24:00Okay, great.
24:02I will go tell Jenna that she can start packing her things.
24:06Oh, goodness, this is taking a really long time.
24:09That is not a good sign.
24:11Oh, Jenna, time to go ahead and pack up your things, because I think you're going home.
24:18Now, wait a second, Talia.
24:20Jenna, I wanted to talk to you and ask you a few questions, but is it okay if we do
24:24it right here?
24:24Yes.
24:25Yes, of course.
24:26Great.
24:27Jenna, why do you want to work for this company?
24:29Synergy Enterprises is a leading force in the sustainable education resources movement, and I just, I really want to be
24:36a driving force that takes part in making these resources and opportunities accessible for other people.
24:42I see, I see.
24:43And, um, if allowed to continue your position, what steps would you take to ensure that our company thrives?
24:49I would pour my heart and soul into collaborating with my team to make sure we come up with the
24:55most effective and efficient solutions to make sure that this company runs smoothly.
25:01Absolutely wonderful.
25:03I think I, um, heard all I needed to hear.
25:06All right.
25:07So, Jenna, I wanted to ask you, how would you like to continue to work with this company and also
25:12enjoy a new promotion?
25:14Wait, what?
25:16Did you forget about me?
25:18Did you forget about everything that we just talked about in there, Zach?
25:22No, of course not.
25:24As for you, Talia, uh, you've been riding off your father's success for far too long.
25:29I mean, your presence here has become parasitic, and I couldn't have somebody on my team who doesn't believe in
25:34the mission, and your behavior alone is a hindrance to what we're trying to do.
25:39Talia, I'm going to have to ask you to gather your things and go.
25:43Huh.
25:43Fine, fine, fine.
25:45That's fine.
25:45However, you are both going to regret this.
25:49I am going to call my father immediately.
25:53I think we'll live.
25:55Jenna, are you ready to start your new position?
25:59Absolutely.
26:00Thank you so much for this opportunity.
26:02You can definitely count on me.
26:04I know I can.
26:08Hello, Mr. Thomas.
26:10I'm John, the new waiter.
26:11I'll start to report to you for orientation.
26:14Yes, John, that's right.
26:17Look, we're really busy and short-staffed.
26:19I don't have time to babysit you today, so you'll need to pick things up pretty quickly.
26:23Got it?
26:24Absolutely, sir.
26:25I've had some experience, so I'll adapt as fast as I can.
26:27Good.
26:28You can start by familiarizing yourself with the menu.
26:32Can't afford to get orders wrong on a busy day like today.
26:36Hi, you must be the new guy.
26:38John, right?
26:39I'm Lisa.
26:40Hey.
26:41Don't worry.
26:42I'll help you get up to speed in no time.
26:43Hi, Lisa.
26:44Yeah, that would be great, because it's a bit overwhelming at first glance.
26:48I know.
26:49Everyone feels that way on their first day, but you'll find your rhythm.
26:52We can start with a quick tour, maybe?
26:54Yes, show them around, Lisa.
26:56And both of you, keep it quick.
26:58I need you back on the floor ASAP.
27:00We're not paying you to chit-chat.
27:02Got it.
27:05Ignore him.
27:06He's always like that.
27:08So, how long have you been working here?
27:10About two years now.
27:11It's a busy place, but you'll love the team.
27:14Except for Mr. Sunshine over there.
27:18Yeah, he seems intense.
27:22You have no idea, but don't worry.
27:25You'll get used to it.
27:26Most of us have.
27:27Well, I hope so.
27:29What's the best part of working here besides surviving Mr. Sunshine?
27:34Definitely the regulars and the rush of a busy night.
27:37I mean, it keeps you on your toes.
27:39Plus, the tips aren't bad either, especially on weekends.
27:42And how do you stay composed with Mr. Sunshine breathing down your neck all the time?
27:46Well, if you ever get in a pinch, just signal me or Jesse, the bartender.
27:51We've got a little system to cover for each other.
27:53Thanks, Lisa.
27:54I really appreciate it.
27:56This feels like it's going to be quite the adventure.
27:59Certainly will be.
28:01Now, some important notes that you should remember.
28:04That's the kitchen.
28:05It's the heart of our restaurant.
28:07Okay.
28:07Always stay on a good side with the chefs.
28:09They can make or break your shift.
28:11Noted.
28:12Make friends with the chefs.
28:13Even though Mr. Thomas is tougher on new people, we've all got each other's back.
28:17So just try to stay under his radar at first.
28:20Thanks for the warning.
28:22No sweat.
28:22And you get used to it.
28:24Just smile, nod, do your job, and sometimes that's enough to get by.
28:28Lisa!
28:29Enough talking.
28:30We need you back.
28:32Table 7 has been waiting for their check for ages.
28:34You got it.
28:36Just remember, as you present the check, always ask if they enjoyed their meal and if there's
28:41anything else you can do for them.
28:42It's all about making that lasting good impression.
28:45That's smooth.
28:46You really have this down, huh?
28:48Lisa, what did I just say about wasting time?
28:50This isn't a social club.
28:52And you, John, start taking orders at table 12 now.
28:56Looks like you'll get your first solo flight sooner than expected.
28:59Just follow the script and you'll be fine.
29:02Alright.
29:03Here goes nothing.
29:04Same here.
29:15I did it.
29:16I haven't gotten to order a seasonal pie.
29:19See?
29:19You're a natural.
29:22But watch out.
29:23Here comes the storm.
29:26John, that was adequate, but you took too long explaining the menu.
29:30Time is money.
29:31Faster next time.
29:33Understood, sir.
29:33I'll speed it up.
29:34And Lisa, that last drink you sent out was too slow.
29:37And the presentation was all off.
29:39What's gotten into you today?
29:40I'm really sorry, Mr. Thomas.
29:42It won't happen again.
29:44I'll make sure the next one is perfect.
29:45Alright.
29:46Let's see how you handle the rush, John.
29:48The customer at the bar ordered a Cadillac Margarita.
29:51Get going on it.
29:52Now.
29:55Welcome to the jungle.
29:57Let's get going.
30:05Man, this ain't what you ordered.
30:06You had the Cadillac Margarita, right?
30:09I'm terribly sorry.
30:11I'm going to get you the correct drink immediately, right?
30:13No problem.
30:13What's this I hear about serving wrong orders?
30:16Unacceptable.
30:17It was just a simple mistake, Mr. Thomas.
30:20It happens.
30:21We can fix it.
30:22No excuses.
30:23Both of you are proving more trouble than you're worth.
30:25You're fired.
30:26Mm-mm-mm-mm.
30:28Actually, Mr. Thomas, you can't fire us.
30:31Because I'm not just the employee.
30:32I'm John Smith, the CEO of this restaurant chain.
30:37Mr. Thomas, I had no idea.
30:40I know you didn't.
30:41I came here to see how things were running, and I am appalled at what I'm witnessing.
30:46Your treatment of staff, your management style, it's unacceptable.
30:50Mr. Smith, all we wanted was a good work environment, stress-free, and just happy all around.
30:57And you'll have it.
30:58Mr. Thomas, you're relieved of your duties, effective immediately.
31:02We need leaders who build our team up, not turn them down.
31:05You think you can just walk in here and understand everything in one day?
31:09You're making a huge mistake, John.
31:11I've seen enough to know that changes are needed, Mr. Thomas.
31:15Your approach isn't right for our vision.
31:16My approach?
31:18My approach built this place.
31:20Without me, you'll see how things fall apart.
31:22You need me to keep this ship steady.
31:23A steady ship doesn't mean a happy or efficient crew, Mr. Thomas.
31:27Fear isn't a tool to manage people or drive success.
31:30Fear?
31:31I call it discipline.
31:32You corporate types are all the same,
31:34thinking you can run things from behind a desk.
31:36You have no idea what it takes on the ground.
31:38And yet you work for me.
31:40It's about respect, Mr. Thomas.
31:42That's what's been missing here.
31:43Respect is earned, young lady.
31:45Something you all seem to forget.
31:46Respect goes both ways, Mr. Thomas.
31:48Don't you forget that.
31:50It's earned by leaders, from their teams,
31:51by showing them trust and support.
31:53Not just through authority and fear.
31:55And what happens when the numbers drop, huh?
31:57When your friendly approach doesn't meet the bottom line.
32:01Well, we'll adjust, learn, and improve.
32:04But we'll do it together, as a team.
32:06Not at the cost of our people's well-being.
32:09You'll regret this.
32:10When everything starts to crumble, remember this moment.
32:13You had a chance to keep the spine of this place intact.
32:16This chain, our team, needs more than a spine.
32:20It needs a heart, which is what I intend to restore.
32:24So, good luck with your future endeavors.
32:26You will regret this.
32:33I'm so sorry you had to see that.
32:34But we're all good now, all right?
32:36We're going to get back to work,
32:37and I'm going to help you ease into this transition
32:40as much as I can, all right?
32:41I think you got it pretty figured out,
32:43but let's see what we can do together.
32:46Let's do this. We got this.
32:51Nancy, hey, come on in.
32:52Hi, Mr. Peters. You wanted to see me?
32:54Yeah, please, have a seat.
32:55Yeah, what can I do for you?
32:58Well, first of all, let me say congratulations.
33:01Lisa from HR just told me the good news.
33:04Do you know the gender yet?
33:05Oh, yeah, thank you, Mr. Peters.
33:07My husband and I are absolutely over the moon with excitement.
33:11But no, actually, we don't know the gender yet.
33:12We're going to wait until the baby's born to find out.
33:14Interesting. Very old-fashioned of you.
33:17Let's just hope it's a boy, though, right?
33:20Yeah. So, what's up?
33:24Well, as you know, Amitron is a startup.
33:27Yes. Yes, it is.
33:29And at startups, employees need to work a little bit harder
33:32than they do at other companies.
33:35And with the holiday launch coming up later this year,
33:39we're all going to have to give that extra little push
33:41for the next few months, you know?
33:43We're going to be spending a lot of late nights and early mornings.
33:47Oh, I know, Mr. Peters, and I don't plan on missing a beat during my pregnancy.
33:51I mean, other than my maternity leave,
33:53my pregnancy will have no effect on my work.
33:55Great. Well, that's what I wanted to talk to you about
33:57in terms of your maternity leave.
34:01How long were you planning on taking off for that?
34:04Oh, well, the company policy is that I get three months for my maternity leave,
34:08so I was planning on taking three months off.
34:11Um, well, as I was saying before, we're really in a crunch time right now,
34:17and three months seems a little bit luxurious.
34:23You see what I'm saying?
34:24Mr. Peters, I don't think that I would call maternity leave luxurious.
34:28I mean, I'm going to be taking care of a newborn baby, right?
34:31And I mean, I know you have no experience in the process from what I hear.
34:34It's pretty exhausting.
34:35And frankly, I've been with the company for two years now,
34:38and it seems like you're always in crunch time.
34:41Right, but this year, it's going to be really, really crunch time,
34:45and I don't think I can afford to have my account specialist
34:48on a paid vacation for three months.
34:51You see my predicament, right?
34:53Mr. Peters, are you trying to say that I can't have my three-month maternity leave
34:58even though it's company policy?
35:00Oh, no, no, no, no.
35:01I'm not the bad guy here, okay?
35:03I'm sure it's very difficult to give birth to a kid
35:06and, you know, take care of it
35:08and change his poopy diapers and burp it
35:10and feed it and all that stuff,
35:12but I don't think we can afford to have you out for three months, okay?
35:16I think maybe two weeks might be a little more appropriate.
35:21Two weeks?
35:22You want me to only take two weeks off from my maternity leave?
35:25What if I say no?
35:28Well, if you say no, Nancy,
35:32then I'm going to have to look for an account specialist
35:35that has a little more dedication.
35:37Do you see what I'm saying?
35:39I guess.
35:41Great.
35:42Well, why don't you go head back to work,
35:43give this a little thought what we were just talking about,
35:46and tomorrow, after you think about it for a little bit,
35:50let me know your decision, okay?
35:52I think you'll come up with the right choice.
36:07Nancy, what's wrong?
36:08What did Mr. Peters want?
36:09He found out that I'm pregnant.
36:11Okay, so what's wrong with that?
36:13Well, he said that if I take my three-month maternity leave,
36:16which is company policy, that he'll fire me.
36:19What?
36:19So how long does he want you to take?
36:21Two weeks.
36:22Two weeks?
36:23Yep.
36:23For maternity leave?
36:24What, is he crazy?
36:26Not to mention that's probably illegal for him firing you.
36:29You should report him.
36:30I can't report him, Mike.
36:32Okay, Mr. Peters is the manager of the entire branch.
36:35He has a lot of power.
36:37I'm just an account specialist.
36:39So what?
36:39That's not fair.
36:40Please, file a complaint.
36:41And risk losing my job even more?
36:44If I file a complaint, then he'll definitely fire me.
36:48Okay, so what are you going to do?
36:50Suck it up, I guess.
36:51I mean, I really can't risk losing my job with the baby on the way.
36:57Alright, well, I promise I'll do everything I can to help.
37:00Thanks, Mike.
37:02Yeah, no problem.
37:07Yeah, look, make sure it's medium rare, okay?
37:11Because if it's medium, I'm going to send it back.
37:13Alright, you got it?
37:15Great, I got to go.
37:18Oh, Nancy, please come in.
37:21Hi.
37:22How's my favorite account specialist doing?
37:25I'm okay, Mr. Peters.
37:28Great, so, um, did you give any thought about what we talked about yesterday?
37:33Yes, I did.
37:34And honestly, two weeks is just not enough time for a maternity leave.
37:38So if that means that you need to fire me, then okay.
37:44Oh, Nancy.
37:46Nancy, Nancy.
37:50Oh, that is not the answer I was hoping you'd give me.
37:56Look, you know, as a person, I think you're great, okay?
38:00But if that's your decision, then I have no other choice but to fire you.
38:06I'm sorry.
38:08Okay, then I'll, uh, get my stuff together.
38:12Well, Nancy, stay right here.
38:15You're not going anywhere.
38:16Mrs. Banks, what are you doing down here?
38:20If I knew the CEO was coming, I would have cleaned up a little bit.
38:23Oh, I came down here because yesterday I received an email from one of Nancy's co-workers, Mike.
38:30Uh-oh.
38:30And he was saying that you were trying to subvert her for taking the full maternity leave.
38:37Mrs. Banks, I'm just trying to run my team as best I can.
38:42And I think three months to take care of a baby is a little bit...
38:46Save it, Tim.
38:47As a mother of three, I find it disgraceful that you would fire Nancy because she wanted
38:54to take her maternity leave.
38:56I'm just trying to run our company as best as we can.
38:59No!
39:00You are trying to do what's best for you.
39:03I've seen your sales numbers, and they're down.
39:07Tim, this action is the last straw.
39:10Tim, you are fired.
39:13What?
39:14You're firing me?
39:16Who do you think you're going to get to run this department anyway?
39:21You're looking at her.
39:26And this is what I get for hiring women.
39:28Get out of my office, Mr. Peters.
39:41I don't know what to say, Mrs. Banks, but thank you.
39:46I know you're going to do great with your new promotion.
39:49Mothers always make the best managers.
39:52Well, I promise not to let you down.
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