00:02okay so you just want to make sure that the connection is secure before the
00:06power is on okay see the indicator light it should be solid green not blinking
00:10okay and once it's connected to the main hub we'll configure the sensors the
00:14client wanted extra coverage in the hallway and bedroom oh that wasn't on
00:18the original work order though right no but they asked this morning when we
00:21arrived it's part of the premium package they already paid for it so there's no
00:24issue that's what I'm saying yeah my bad yeah I'll be here no yeah just tell
00:32I'm dealing with incompetent staff that exactly all right now why aren't you
00:39doing it this was supposed to take three hours not four the client requested
00:43additional sensors that weren't in the original paperwork we're just finishing
00:47time is money baby every extra hour cost me my bonus finish the base installation
00:53and move on but the client specifically asked for clients don't know what they
00:58need that's why we are the professionals sell the approved package and move on to
01:03the next part of the house and who is this oh this is Joe the new technician
01:08from corporate he's training with me this week great another body to slow things
01:13down word of advice new guy don't let emma's overachieving rebuff on you
01:18efficiency matters more to perfection in this business Kyle what should I tell the
01:22client about the sensors they requested it schedule a second appointment charging
01:27the standard 500 service fee the sensors are included in the premium package they
01:32already paid for them the client does not know that is over charging company
01:37policy does the new guy have opinions already I just trying to understand the
01:42procedures well here's a procedure for you sir do a management says without
01:45questioning me is that clear enough goodness and this is filthy what you
01:53plan on doing with this how you expect a new quality clean work with filthy
01:58lackluster equipment document slow progress for your performance reviews as
02:05well okay do you want to document the clients request as well for accuracy what you
02:11worry about your own performance new guy not my next part of the house within the 45
02:16minutes don't be slow
02:22okay I am so sorry you had to see that is he always like that I've seen trust me
02:31better days wow how long have you dealt with him look it's been two years since he got
02:44promoted to regional manager but that he he was tolerable before then now he only
02:48cares about the bonuses and performance metrics he's been adding unauthorized
02:53charges for months fees for services that already included fake upgrades that don't
02:58exist I've been keeping records but I don't know what to do with them can I see
03:02them
03:11Wow these are thorough can you send those to me yeah if Kyle found out I showed he
03:17a lot I promise hello why aren't you at the next part of house I can see the
03:27computer installed just went online you still in the living room we finished
03:30early I added the sensors on the TV I had no charge since they were included in
03:34the package who authorized that I use my judgment that's exactly why you are still a technician and not management
03:42leave the computer alone and move on to the next part of the house we have to finish in three
03:49hours
03:53we need to move on hey you're doing the right thing okay for the clients and for the company doesn't
03:59matter if Kyle takes my performance review again you know what let's just
04:04just just move on before he finds something else to yell at me about
04:19Kyle marked this as an emergency repair premium rate
04:29it's a minor calibration 15 minutes max yeah why would he mark it as an emergency because emergency
04:38calls justify premium charges he does it all the time with routine maintenance
04:46hello okay now you're finishing the job way too fast I see I just see the smart oven come on
04:52we need a full three hours to charge a premium
04:55because it really wasn't an emergency it was just a calibration stretch it out take your time justify the charge
05:04that's dishonest we've been charging them from work we're not doing
05:08it's business Emma either learn how it works or stay a technician forever
05:18hi what's the criteria for marketing a call as an emergency
05:21who is this oh it's Joe the new guy just trying to understand the emergency criteria
05:26the criteria is that I say it's an emergency that's it
05:30okay does corporate have different standards
05:32man you are a nice new guy questioning management is not how you keep this job
05:39understood
05:39take another hour on that oven minimum or you're both getting written up
05:44you know what I'm right around the corner let me just come in and supervise the work
05:48make sure y'all moving at the right pace
05:55welcome to working under Kyle
05:58does he always start write-ups only when you do something ethical
06:05oh don't mind me I'm just observing a new guy's training so what you want to
06:10verify each zone individually before it is that takes way too long just run a
06:14little master diagnostic and move it on the manual specifies individual zone
06:19testing to isolate potential issues real fieldwork is different from what's in
06:23the manual you would know that if you have management experience well this
06:28seems to match the manual specifications exactly so field conditions vary you
06:32can't just follow a manual blindly the manual accounts for field variations
06:36section 7 page 12 mmm been doing some reading have we
06:41no just trying to learn the proper procedures the mounting bracket is off
06:45center it's leveled and center to specification
06:48I consider the mounting bracket is off don't argue with me
06:50well I took measurements I have the specs right here if you'd like to see you
06:54know what I'm writing both of y'all up
06:55Emma I'm writing you up for taking too long and you new guy with the shoes for
07:00insubordination can I see the write-up before you file it no management
07:05decisions aren't set up for discussion well actually employees have the right to
07:09review disciplinary actions before filing it's in the employee handbook section
07:12four how you memorize the handbook yeah I'd like to be thorough I know you've
07:17been collecting data on me who have you shown it to I don't know what you're
07:21talking about don't play dumb with me I saw you show something to the new guy on
07:25your phone earlier what was it how the fact give me your phone no that's company
07:29property actually it's her personal phone you have no right to it what who the
07:34hell do you think you are I think it's time to drop the pretense drop the what my
07:41name is Joe Mitchell I'm the CEO of this company and let's that's impossible I do
07:46this regularly I go undercover to evaluate management practices and
07:50employee treatment I've been documenting everything for two days
07:53now look I'm trying to meet aggressive performance targets corporate sets
07:56impossible stand targets don't justify fraud or abuse Kyle she's disgruntled
08:02making false accusations cuz I didn't promote her if anything that's
08:05retaliation you can't you can't say that that's on me hold on recording
08:12conversations is illegal one party consent state and I authorize it as a CEO
08:18completely legal I was testing you both of y'all to see if you will follow
08:29unethical orders it was all just a test you know is that your official statement
08:34Kyle Harrison because your employment is terminated immediately you'll be
08:38investigated for fraud theft and harassment well I made this territory the
08:42most profitable territory in the region and you made it profitable by stealing
08:45from clients real profitability will be significantly higher once we process
08:49refunds and restore trust now I demand to speak to HR immediately HR will
08:53contact you your regional director approved this termination yesterday are not
08:57sue wrongful termination entrapment look I got lawyer you're welcome to try we
09:03gave you every opportunity to follow proper procedures you chose the opposite
09:07every single time company property stays here huh no this is my personal files on
09:13it man I can't use it which you were accessing on company time using company
09:17equipment everything will be reviewed and personal items returned after the
09:26investigation you were snitch a traitor and you're a thief and a bully this is
09:32your fault not mine oh y'all regret this both of y'all
09:44are you okay I just can't believe he's actually gone oh I'm sorry you had to
09:50endure him for so long how long have you known about what he was doing corporate
09:57received multiple complaints over the past six months your records were forwarded to
10:00us anonymously that triggered the investigation I didn't for them someone
10:06who cared about you did another technician who saw what you were
10:08documenting Emma you know I'd like to offer you the regional manager position
10:14if you'll accept what you're qualified you're ethical you care about quality and
10:20treating people with respect that's exactly what we need I don't know what to say
10:26well you could say yes we'll provide full training mentorship support and a
10:32significant raise yes yes I accept good you start Monday thank you
Comments