00:00Excuse me, sir, but you can't be in here.
00:02I just need a place to stay for the night. It's getting cold outside.
00:06This is a high-end establishment. There are shelters downtown for people in your situation.
00:11Look, I have some money, okay? Not enough for a full night, but maybe just a corner somewhere?
00:17That wouldn't even cover the cleaning fee for the mess you'd leave behind.
00:20Now please leave before I call security.
00:22What's going on here? Are you bothering our guest?
00:25Uh, he's not bothering me at all. We're just chatting over a drink.
00:29In fact, I've invited him to share my room tonight.
00:32I'm going to have to ask you both to leave now.
00:34I've paid for a room already. I'm calling my manager.
00:36That won't be necessary, Mindy. I think you should take a look at this before you make any more decisions.
00:42Walter Blackwood, CEO of Silverstone Hotels.
00:46I've been visiting all our locations undercover to see how our staff treats all potential guests.
00:51Mr. Blackwood, I had no idea.
00:54Your employment with Silverstone Hotels is terminated, effective immediately.
00:58I'm out of here.
00:59I'm out of here.
00:59Dr. Blackwood, I have no idea.
00:59We're back in the middle of the middle of the last month.
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