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  • 7 hours ago
Edit Site Profile Introduction and General Tab

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Travel
Transcript
00:02Today we're going to have a look at the Edit Site Profile within the Avio Booking Engine.
00:06The Edit Site Profile allows you to put in place a number of changes that will reflect
00:11both the look and feel and behaviour of your Avio Booking Engine.
00:15In order to find the Edit Site Profile,
00:18please log in and select Booking Engine from the top navigation menu.
00:23Scrolling down to your left hand side sub-navigation menu,
00:26you will find Site Setup and under that Edit Site Profile.
00:32Selecting the Edit Site Profile will open up this view for us.
00:37You will see there are a number of tabs within the Edit Site Profile itself
00:41and during this training session we will take each tab step by step
00:45to explain what the subsections refer to and the actions that you can put in place.
00:51The only area within Edit Site Profile that you cannot directly control
00:57is this General Information section.
00:59If there is anything within here that you wish to change for your property,
01:05please send that in via email to support at avio.com
01:09and our team will put that change in place on your behalf.
01:15Underneath General Information you will see a number of sections.
01:19The top section email notification you will note has both a primary and secondary input fields.
01:26This allows you to enter an email address to receive every Avio communication
01:32that the booking engine would send to your property.
01:37Avio sends emails for instance when a reservation is made on the booking engine.
01:42Any time a shopper makes a reservation on an Avio booking engine the guest receives a confirmation email
01:49but the hotel will also receive a streamlined version of that confirmation email.
01:54We would also send email notifications in the instance of a cancellation coming through the Avio booking engine,
02:00a modification, a waitlist request for instance.
02:04So there are a number of times at which we would email you at property level.
02:10This is where you can set the email address that you wish to receive those email touch points.
02:16Generally we would suggest that this would be a generic email address, something like info at or reservations at.
02:24Tying this email notification to a specific user potentially means that if that user is on annual leave or away
02:32from the property for a number of days,
02:34those emails may not be picked up.
02:36You can also add a secondary email in here if you want two different touch points to receive those communications.
02:45So going forward this will be set by the Avio PMO team based on the information you have provided to
02:51us.
02:52But if at any point over the duration of your Avio contract you wish to update that touch point,
02:57you can come in here to edit site profile and the general tab and add one or two email addresses.
03:06Note over here as we go through each tab that on the right hand side you do have informative sections.
03:13Sometimes you will see throughout the booking engine as well you may have a question mark to the left of
03:18any tab.
03:19Hovering over that question mark will also bring up further detail.
03:24The time restrictions section on the general tab is where you would set the property check in time.
03:30So earliest ETA and latest ETA which is earliest and latest check in time at the property.
03:37So you can select for your individual hotel and you can again as I said have full control and amend
03:43or update this area at any time going forward.
03:46So if your property has a 24 hour cancellation policy with earliest check in at 4pm,
03:52you can set 4pm on the left hand side and have your 12am up here on the right hand side.
04:01Booking cut off is one to take note of.
04:04You can see here again this is set at individual property level and this refers to the latest time on
04:10any given day
04:11that a guest can make a reservation to stay on that same day on your booking engine.
04:18I have a sample of the front end of the site that we're currently looking at open.
04:24So any time a guest lands on from either the QuickBook on your home page or through to the booking
04:29engine,
04:30the check in date auto populates to today's date which in this instance is Friday the 30th of August.
04:36If within your booking cutoff time you set that at 9pm on any given day,
04:44if a guest comes onto your booking engine at 9.01 that evening,
04:49this would auto redirect to tomorrow's date which means that I after 9pm today
04:55cannot make a booking online to stay on the same night at your property.
05:03Number of rooms. This is an informative tab.
05:06It doesn't display anywhere on the front end of the system nor does it pull off inventory.
05:11But please populate this with the total number of rooms at the property so we can manage and control that
05:17across our portfolio.
05:20Room booking limit.
05:22You will see here there's an option to set no limit on room bookings per transactions
05:27or anything up to a max of a limit of 10 rooms.
05:31Bear in mind this is per individual transaction and this is a very property dependent tab.
05:39Certain properties will have different ideas on this.
05:42Some hotels are happy to get large group bookings in online.
05:46Others like to have control over those group bookings.
05:49Potentially you may be unsure of the clientele and may want to cap group bookings at 5 per individual transaction.
05:57And it would be from within this tab again,
05:59we're in the general tab in edit site profile that you could set that room limit again per individual transaction.
06:08See here as I mentioned previously on the right hand side for additional notes on each section.
06:14Prices. You will note here there is an option to enter a minimum room price.
06:19Please bear in mind that this minimum room price will only work for properties that are not integrated
06:26or sending prices to Avio via a PMS or Channel Manager.
06:31For properties that are not integrated and want to use this field, you can enter a min room price here.
06:37In the example, you can see that I have set at my property my minimum room price of 65 euros.
06:45By setting this, what would happen is if I was creating a new room type at any stage
06:52or amending prices on all of my existing room types and rates and went to set a room live at
06:57100 euros,
06:59but in error left off a decimal place and went to hit save when that room had actually been set
07:04at 10 euros.
07:05I will get a flag to say this price point falls below the minimum room price set within the edit
07:12site profile.
07:13So it will it's a safety blanket as such and will just ensure that that price can never go live.
07:19Anything below in this instance, 65 euros on your booking engine.
07:23What I will say is as you go through the site profile,
07:27anytime you make a check or amend here, always hit this green save changes button.
07:33And this will save those changes that you have put in place and put them live.
07:39Early check-in, late check-out.
07:41You will note here within the edit site profile, there is a max allocation tab.
07:46In general, early check-in and late check-out is set up on a per room basis.
07:52And this is done within the individual room editors.
07:58When creating ECI and LCO allocations within each of the individual room types,
08:06you would specify, for instance, your early check-in at 7 and late check-out allocation at 8.
08:13If within the edit site profile, you set a max allocation at, for instance, 10,
08:20that would mean that if six early check-ins were sold on any given date,
08:27only four late check-outs would be able to sell.
08:31So it caps it at 10, regardless of the fact that your individual allocations amount to above this number.
08:39For further detail on early check-in and late check-out, please see the corresponding help desk article.
08:49Cancellation Voucher URL.
08:50This was added to the edit site profile in response to COVID-19,
08:55where we saw a surge in cancellations across properties.
09:00What this allows you to do at property level is offer a voucher for sale
09:06for anybody that is cancelling a reservation at your hotel.
09:11This appears like this to a shopper who is processing a cancellation.
09:17You can see here the cancellation confirmation detail plus a before-you-go message.
09:24This is customisable, but in this example, in essence,
09:28saying that we hope to see this particular guest on another occasion
09:31and offering them a voucher to purchase for a future stay.
09:35There is then a click-through link that will take you through directly to the voucher
09:41as per the URL entered here within the general tab in edit site profile.
09:48In this example, it's taking you through to a stay another day voucher.
09:54This voucher is one that I have created that is not available on my general results page.
10:01It's titled stay another day to sit seamlessly within the repurchase during the cancellation phase stage.
10:10Although it is on my standard voucher list in the back end of the system,
10:14again, it's not appearing on my general results.
10:18For more details on setting up that cancellation voucher,
10:22you can see the corresponding help desk article.
10:24But from here within this tab of the edit site profile,
10:28you just need to ensure that you are deep linking directly through.
10:32So what you click here is going to appear as the deep linked voucher.
10:40So for the writing period,
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