00:06Lydia, could you hold this while I handle check-in?
00:09Yeah, sure, Mom.
00:10I'll put it in my bag.
00:16All right.
00:24It's too early for this.
00:26Hello, good morning.
00:27Would you like to book a room for tonight, please?
00:30I don't think so, man.
00:31Are you sure you're at the right place?
00:34Uh, what do you mean, yeah, we're sure we're at the right hotel?
00:38My mom and I are just looking for a place to spend the night.
00:41Yes, we're looking to spend some quality mother-daughter time together.
00:46We're really excited to relax in one of your excellent hotel rooms and order a nice meal.
00:52Listen.
00:55Janice.
00:56Janice.
00:57This is all really cute, but we don't have any rooms available for tonight.
01:03Uh, are you telling us that the hotel is completely full?
01:08I mean, how come I checked online before coming and there were plenty of rooms available?
01:17I don't know what you're talking about.
01:18I don't know what your beef is with my daughter Lydia and me, but we don't want any trouble.
01:22Why won't you accept us as guests?
01:24What's the matter?
01:26Okay, here's the thing.
01:27It's not like I actually owe you an explanation, but take a long, good look at yourselves.
01:35Uh, I don't get it.
01:36Do you need a mirror?
01:38Look at you two.
01:39What are you wearing?
01:41I definitely can tell you don't shop at expensive places.
01:43You buy your clothes at the cheapest outlets, correct?
01:47I don't understand why you're judging us by our choice of clothes and our style.
01:53Style?
01:54You call this a style choice?
01:57Do you treat all your guests here like you're treating us?
02:00No, just the ones that don't belong here.
02:02The rooms we have available, you can't afford them.
02:05Listen, young man, you shouldn't make assumptions about us.
02:09We should be treated like any other guests, whether you think we look nice or not.
02:13Seriously, you can't treat people like this, especially in a job like yours where you work
02:17in hospitality.
02:18I mean, how'd you even get this job?
02:20I got this job because I'm a professional who values the security of the hotel's guests,
02:25and it's my job to ensure they have the best experience possible.
02:29And we just want our room like everybody else.
02:32Why don't you take our money and you'll see that we can afford a room?
02:36We're tired and we just want to check in and have a nice day.
02:40Okay.
02:43Let's pretend you do have money and that you are who you say you are, mother and daughter.
02:49But where's your luggage?
02:50I don't see any.
02:52Who comes to a hotel without any luggage?
02:54As my mother said, we're just looking to spend one night here for some relaxation.
02:59Yeah, we're leaving tomorrow morning, so that's why we didn't bring any luggage.
03:02Yeah, we heard so many great things about this hotel.
03:05We wanted to check it out for ourselves.
03:08Have a nice hot bath, get comfy in the bathrobes and order some room service.
03:13Oh, and watch some bad TV.
03:16Absolutely, we love bad TV.
03:20Yes, I'm sure you do.
03:22And this backpack of yours?
03:24Excuse me?
03:25Yeah, what's in it?
03:27That's none of your business, but it's just personal belongings.
03:32All right.
03:33All right.
03:35I'll give you a room.
03:37And you can have all the hot baths and nice meals you desperately want.
03:42But how do you intend to pay for the room tonight?
03:53Cash, huh?
03:54Haven't seen that in a while.
04:07Follow me.
04:08I'll take you to your room.
04:16Right this way, please.
04:18Okay.
04:31Wait, this is not the room we asked for.
04:33Yeah, we paid for a nice suite, and this is not it.
04:36This is the room you deserve.
04:38After paying with that dirty money, who knows where you came from?
04:42For all I know, you're as filthy as that cash,
04:45and you won't get your dirty bodies on our sheets.
04:49Wow.
04:49I cannot believe you do this to us.
04:52Mom, we should leave right now.
04:54I can't be disrespected like this.
04:55Yes.
04:56This isn't worth it.
04:59Will you let us go?
05:01Please?
05:02But what do you mean?
05:04Didn't you want a room?
05:06Well, now you have one.
05:07You can stay here until the manager arrives.
05:10I called him while we were escorting you both.
05:12So you'll have to wait.
05:14Good.
05:15When the manager comes,
05:16he'll see what kind of person is working at this hotel.
05:19You really think he's going to believe you?
05:22By the way,
05:24let me see what's in that dirty backpack of yours.
05:26What?
05:28Your backpack.
05:29Come on.
05:29Let me see what's inside.
05:31Are you accusing my daughter of stealing?
05:34We're not thieves.
05:35What would we even steal here?
05:37There's nothing of value to steal in this room.
05:40Come on.
05:41I'm not going to ask you twice.
05:44Or do you want me to call the police?
05:46No.
05:52Let's see what we got in here.
05:54What did you steal?
05:55Toiletries?
05:57I know your type.
06:02Who walks around with an empty backpack?
06:04See?
06:05My daughter and I aren't thieves.
06:07We're honest people.
06:08What kind of crazy homeless people are you?
06:13Janice.
06:14Janice Glass.
06:16Why are you handing me your ID?
06:19We aren't homeless.
06:20But even if we were,
06:22no one should be treated the way you're treating us.
06:25Read your name again.
06:26You might recognize it.
06:29Janice Glass?
06:33So you're telling me you're...
06:36Yes.
06:36I'm Janice Glass,
06:38the CEO of this hotel chain.
06:40And this is indeed my daughter, Lydia Glass,
06:43the one you refused to believe was my daughter.
06:46I can't believe this.
06:48Did you two...
06:49You set me up.
06:50Well, after hearing numerous complaints
06:52about a certain hotel receptionist at this location,
06:55I decided to come see for myself.
06:58And young man,
06:59I was expecting something bad,
07:01but I wasn't prepared for this.
07:04But Miss Glass,
07:05I was just doing my job.
07:07You know, these things, how they go,
07:09we have to protect the reputation of the chain.
07:12I never expected you to be...
07:14To look like this?
07:16Maybe now you'll think twice
07:17before judging people by their appearance
07:19or what they're wearing.
07:22I knew you'd fall for this the moment I saw you.
07:25You were just dying to see what was inside my backpack.
07:29Assuming we're thieves
07:30just because you don't like the way we look.
07:33No.
07:34Please, you have to understand.
07:37It's just a big misunderstanding.
07:39I don't think there's any misunderstanding at all.
07:42It's very clear.
07:43You're unprofessional
07:44and you shouldn't be working with people
07:45if you're going to judge them
07:47based on their appearance
07:48or how much money you think they have.
07:51Fine.
07:52Whatever.
07:53I suppose you're going to fire me now, Miss Glass?
07:56Oh, no.
07:57You're wrong.
07:57I'm not going to fire you.
07:59You're not?
08:01My daughter is.
08:05Mark, you're fired.
08:09You're fired.
08:23I'm not going to fire me now, Miss Glass.
08:25I'm not going to fire you.
08:26I'm not going to fire you.
08:27I'm not going to fire you.
08:27I'm not going to fire you.
08:27I'm not going to fire you.
08:28I'm not going to fire you.
08:28I'm not going to fire you.
08:28I'm not going to fire you.
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