- 2 hours ago
Undercover CEOs go incognito within their own companies to experience firsthand how service workers treat customers. What they uncover is shocking — rude and dismissive behavior from some staff members who make customers feel unwelcome and disrespected.
What these service workers don’t realize is that the people they’re mistreating are the CEOs, quietly observing every interaction.
As the truth comes to light, the powerful lesson about customer service, professionalism, and the consequences of poor behavior is revealed, with staff facing the repercussions of their actions.
👀 Watch until the end for a dramatic and eye-opening reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #CustomerServiceExposed #WorkplaceRespect #LifeLesson
What these service workers don’t realize is that the people they’re mistreating are the CEOs, quietly observing every interaction.
As the truth comes to light, the powerful lesson about customer service, professionalism, and the consequences of poor behavior is revealed, with staff facing the repercussions of their actions.
👀 Watch until the end for a dramatic and eye-opening reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #CustomerServiceExposed #WorkplaceRespect #LifeLesson
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FunTranscript
00:16Hi, welcome to Ontel. My name's Chloe. Can I start you off with something to drink?
00:21I would like some water without ice, please. Coming right up.
00:30Were you ready to order? Can you tell me what the special day is?
00:36Yeah, let me check. Today's special is a clam chowder soup.
00:44Mmm, yeah. Okay, maybe not that. Then I would like to go with the chicken sandwich.
00:53Sourdough, wheat, or white?
00:55Wheat, uh, please, and do you think it would be possible to substitute the rice with a side salad or
01:01the steamed vegetables?
01:03Uh, the dishes come standard with fries like you can see on the menu.
01:08Hmm. Yeah, I see. It's just that, um, I'm really trying to eat healthier for my doctor's suggestion,
01:18so I'm trying to follow the guided diet that I'm on. Otherwise, just a sandwich will do, please.
01:25I mean, the kitchen probably could adjust and do it, but it does come with an additional charge, you know,
01:30for the trouble.
01:31Uh, then I think I would just rather just order the sandwich on its own.
01:37Or, I suppose, if I receive a generous tip, anything could be worked out.
01:43Yeah, uh, I'm afraid I can't afford any more expenses right now. I've been on a really tight budget.
01:51Yeah, this, uh, I mean, this is all I really have for the meal.
01:57Well, I sure hope that there is enough in there to make it worth my while.
02:00It would be a shame if the service was unpleasant due to a bad tip, you know?
02:04Uh, I'm sorry?
02:06I'm sure you'll be able to work it out.
02:14Yes, can I help you?
02:15Hey, it's been about, like, 30 minutes, and I'm getting a bit hungry.
02:19Are there any updates on my sandwich by any chance?
02:22Let me go and check.
02:24Uh, I see that there is an issue and the order didn't go through to the kitchen.
02:28Let me reorder that for you.
02:31Okay.
02:32Then, can I at least get some more water, please?
02:38There you go. Anything else?
02:40Uh, no. That is, that's okay. Thank you.
02:48Enjoy.
02:50So, the veggies really weren't an option?
02:53Also, I think the fries were missing.
02:54Didn't you say you were on a diet?
02:56Also, unless you were going to tip me well, which, by the looks, doesn't seem like you were going to
03:00do, I don't see why to bother.
03:03That's not very nice of you.
03:04I told you, either pay the additional charge, which you didn't want to do, or tip me.
03:08This is kind of your own fault.
03:10I have waited almost an hour for the sandwich.
03:13It would have been nice to, if you would have been able to meet me in the middle and just
03:17added some veggies.
03:18Could've, should've, what've.
03:30Can I see me?
03:32Maybe.
03:43Here's your bell.
03:45I have tried to call you multiple times.
03:48Well, it's kind of busy and you're not the only person here.
03:51I'm still a paying customer.
03:53So, what was your question then?
03:55Well, the chicken on the sandwich tasted a little cold.
03:58Well, when I brought it over, the plate was still warm, so it couldn't have been that bad.
04:01Also, the bread was sourdough, not the wheat that was ordered.
04:05It couldn't have been that big of a deal if you ended up eating the whole sandwich.
04:11You know what, just take this card and charge the bill, please.
04:18Hey!
04:19I hope it wasn't so busy when I was at lunch today.
04:22It was manageable.
04:23I'm just getting so fed up with these people and their special orders.
04:26What do you mean?
04:28You know, all these people and their dietary restrictions.
04:30This old man wanted all these substitutes but didn't want to pay for it.
04:34I mean, everyone has a different preference when it comes to food and drink.
04:37So, it's understandable that they have questions.
04:40Some people have allergies that can be fatal, too.
04:43Yeah, I know, I know.
04:44But, like, he wanted to get vegetables instead of the standard fries.
04:47And when I told him about it, he said that he only wanted the sandwich if he had to pay
04:51extra for the salad.
04:52And when I brought him the sandwich, he complained that there was no salad or veggies or fries,
04:57even though he was on a diet.
04:58You do remember the meeting we had at the beginning of the week, right?
05:02What meeting?
05:03Before we started our shift, the manager told us that there was going to be a change in the menu
05:07and that the options for sides on dishes were going to be adjusted so people would have more variety to
05:12choose from.
05:13I vaguely remember him telling us something about that.
05:16So, actually, you could have changed his size with that extra charge.
05:20It doesn't really matter at this point as he already gave me the card to pay the bill.
05:25Chloe, that's the company card.
05:27I've seen similar ones where the higher-ups come and dine at the restaurant.
05:37I don't know.
05:39This isn't good.
05:40Chloe, please tell me that you were nice to that man over there.
05:43That's the man I was talking about.
05:45Doesn't he look like a bum?
05:46It's crazy that someone like him even has a card that looks this fancy.
05:49I bet he stole it.
05:51Chloe, that's not a bum.
05:53That is Mr. Johnson.
05:54Mr. Johnson.
05:56Why does that name sound familiar?
05:57Because he's the owner of the restaurant, Chloe!
06:01Oh, my God.
06:06Hi, Mr. Johnson.
06:07Here's your card back.
06:08Thanks for coming in.
06:12You know, I've never experienced such poor customer service in my entire life.
06:17Enough of all places at my own restaurant.
06:20I didn't realize it was you, sir.
06:22That shouldn't matter.
06:24Chloe, was it?
06:25Yes, sir.
06:28Your behavior today goes against everything that we believe in.
06:32Every customer deserves respect and courtesy regardless of their financial situation or how they look.
06:37I understand.
06:38I am sorry, but I really didn't know.
06:42It doesn't matter.
06:43Even as a stranger, the attitude that you have shown me and the lack of kindness towards me
06:48when you thought I wouldn't be able to afford the extra charge was unacceptable.
06:52I'm sorry, sir.
06:53It won't happen again.
06:54Nope.
06:56I really do hope that you learned from this experience.
06:59A good waitress values every customer, not just the ones with deep pockets.
07:04And I've heard about you, Chloe.
07:05I came here today to verify the rumors.
07:07I really hope that I wouldn't have to give this to you, but now I see there's no other option.
07:22Dear Ms. Goldberg, we regret to inform you that your employment with on telly is being terminated, effective immediately due
07:29to ongoing performance issues.
07:31The expectations and standards that are required for your role have not been met.
07:35Your final paycheck will be issued in the upcoming week.
07:37I wish you best of luck in your future career choices.
07:40Yours sincerely, Mr. Johnson.
07:43My dad is going to be so upset.
07:45This was his last attempt to help me.
07:48Oh my god, what am I going to do?
08:00Hello.
08:01Good morning.
08:02Hi.
08:04Let me see.
08:05What do I want?
08:07Hmm.
08:08So many options.
08:08I can't decide.
08:09What would you recommend?
08:10Uh, well the croissants are really popular.
08:14Ah, nah.
08:15I'm not feeling really French today.
08:18Tough crowd, huh?
08:19Alright, I'll just have a chocolate muffin.
08:23Um, I guess.
08:24Is it any good?
08:26Sure.
08:27Just to check, this doesn't have any nuts in it, right?
08:30No, it's just chocolate.
08:32Okay, cool.
08:33I'm not allergic to anything.
08:34I just hate nuts.
08:35Really hate them.
08:38Alright, anything else?
08:39No, that's all.
08:40I'll just be working over at my table over there.
08:43You know, busy morning.
08:45Actually, can I ask you something?
08:47Do you like working here?
08:48Seems like a cozy, chill place.
08:50The stump.
08:51Yeah.
08:52I love it.
08:54Right.
08:56Thanks, then.
09:06Employee is not happy working here.
09:23Hey man, this muffin has nuts in it.
09:25You said it didn't.
09:26You should be glad I'm allergic, okay?
09:28This could put you and the coffee shop in big trouble.
09:32Did I just hear that right?
09:34That's really dangerous.
09:35I'm allergic and if it were me, I'd be on my way to the hospital right now.
09:40Yeah, I know.
09:41That was my bad.
09:42Alright, it won't happen again.
09:43Okay, yeah, you just be careful next time, okay?
09:53Employee is clueless about the ingredients.
09:57Very dangerous.
10:00What can I get you?
10:03Uh, I'm not sure yet.
10:05Let me take a look.
10:07You can take all the time you need.
10:09Uh, sure.
10:10I was thinking of trying a new coffee blend.
10:12Do you have any recommendations?
10:14You should try the new Colombian iced spicy coffee.
10:18It's spicy, just like you.
10:20Excuse me?
10:21I'm just trying to pick the perfect coffee for a perfect girl like you.
10:25Who do you think you are?
10:26You have no right to talk to me like that.
10:28Aw, come on, babe.
10:29I know you like it.
10:31You're just plain hard to get.
10:32This is unbelievable.
10:35Hey, why don't you give me your number and we can go out?
10:38Trust me.
10:38You wouldn't believe the things I could do to you.
10:41Stop!
10:41Right now!
10:42You're embarrassing yourself!
10:44Okay.
10:45You know what?
10:46You should actually be flattered someone's hitting on you.
10:50What?
10:50Yeah, you heard me.
10:51You're not even that pretty.
10:52Okay, so this is probably the most attention you've gotten in a long time.
10:56That's it.
10:56I'm reporting you for sexual harassment.
11:01Sexual harassment?
11:02Please, I didn't even touch you.
11:03Are you serious?
11:04It doesn't have to be physical to be harassment.
11:07Okay, look.
11:09Maybe we got off on the wrong foot.
11:10Can we start over, huh?
11:12Look, my name's Richard.
11:15Okay.
11:17Let me just get you your coffee, alright?
11:19I don't want coffee anymore.
11:20I want to speak to your manager.
11:22Manager's out today.
11:23It's just me here.
11:24The employee is harassing customer.
11:27I'm making her very uncomfortable.
11:36Hey.
11:38What's going on here?
11:39Are you okay?
11:39No, I'm not.
11:41He's been harassing me while I'm just trying to order coffee.
11:43He's making me really uncomfortable.
11:45Is that true?
11:46Nah, man.
11:47She's overreacting.
11:48I didn't do anything wrong.
11:49Alright, I was just being a little flirtatious, you know?
11:52In a light-hearted way.
11:53I do this with everyone.
11:55Helps me get some good tips.
11:56Oh, wow.
11:57Now you're trying to gaslight me?
11:59What you did was sexual harassment.
12:00Plain and simple.
12:01I heard everything from my table over there.
12:03It's clear you were harassing her.
12:04You can't treat customers this way.
12:05What's wrong with you?
12:06Come on, man.
12:07We're guys.
12:08That's what we do, right?
12:10I mean, look at her.
12:11Don't you think she's pretty?
12:13Sir, you need to stop this behavior immediately.
12:16What?
12:16I tell her she's pretty and she gets mad?
12:18What does she want to hear then?
12:19That she's ugly?
12:21Look, babe.
12:22Why don't you just give us your number and we can all go and relax?
12:26That's it.
12:27I'm reporting you to the authorities right now.
12:30What?
12:30Don't be like that.
12:31I'll help you with this.
12:32You know, we can't let him get away with this, okay?
12:34I'll be right back.
12:41No one's picking up.
12:44Listen, I know I messed up.
12:46But here, take this chocolate muffin.
12:50It's on the house.
12:51If you think you can bribe me with a free muffin, you're wrong.
12:54What are you doing?
12:55Isn't this the same muffin that you gave me from before?
12:58Weren't you just saying you have an allergy to nuts?
13:01You know, he knows the muffin has nuts in it.
13:04And he still offered it to you.
13:05Are you trying to hurt me now?
13:07I can't believe this.
13:08Alright, that's it.
13:09You're fired.
13:10Okay?
13:11Effective immediately.
13:12And you'll never work at any coffee shop in my chain again.
13:16I'm the CEO of this chain.
13:17Not only did you sexually harass this woman, but you deliberately tried to harm her by offering
13:22something that you knew could hurt her.
13:24You must be kidding.
13:25Unfortunately for you, no.
13:28And I've been undercover since this morning evaluating how things are run at my coffee shop.
13:33I've been taking notes.
13:34You've been very disrespectful and unprofessional to so many customers.
13:38I've lost count.
13:39This is not what my company stands for.
13:41We pride ourselves on customer excellence and the way you treat this woman is absolutely disgraceful.
13:47You're being reported immediately and I want you off the premises.
13:50Now.
13:50All this because I told her she was beautiful.
13:53Come on.
13:53Give me a break.
13:54What part don't you get?
13:55You can't treat women or anyone like that.
13:58Do you not realize how uncomfortable you made me feel?
14:01I can't even get a coffee in peace.
14:02Alright.
14:02I'm sorry.
14:03There.
14:04I said it.
14:05I'll just leave.
14:06You win.
14:08Ridiculous.
14:13Thank you so much.
14:15I hope no woman is treated like that in one of your restaurants ever again.
14:19It won't happen again.
14:20I promise.
14:23Now how about I get you that coffee on the house?
14:26I'd love that.
14:28Alright.
14:28Let me get back there.
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