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00:00A private charter jet is flying 15 passengers to Aspen, Colorado for a party.
00:07This flight really captured the public attention because of the people on board.
00:13Poor weather makes the landing a challenge for the experienced pilots.
00:17Can you see out there at all yet?
00:20No.
00:21Aspen is considered one of the most dangerous airports in the country.
00:25As the plane nears the runway, the controller watches as disaster unfolds.
00:32What are they doing?
00:38Investigators examine the Gulf Stream's wreckage for answers.
00:42I don't see any issues here.
00:44When they learn about the passengers' behavior...
00:49We're running out of fuel here for the birthday boy!
00:52The moving parts of this mystery fall into place.
00:56That clearly had to put some pressure on the pilots to say,
00:58alright, this is not looking good.
01:02D, D, D, D!
01:06Oh, fuck!
01:24The sun has just set over the Colorado mountains.
01:27avjet november 303 gulf alpha is nearing the end of its journey to aspen
01:33well there's the edge of the night there
01:39yeah captain robert frisbee has almost 10 000 flying hours to his credit
01:46what time is official sunset he and first officer peter kowalczyk have been flying together for
01:53close to five months 628 both pilots have been with avjet for less than a year the small charter
02:05airline is based out of burbank california avjet catered to high rollers business people people
02:14who could afford to charter a jet people who had to get there in a hurry but do it in
02:19style
02:21running out of fuel here for the birthday boy
02:25a miami financier chartered this flight for 14 of his friends to attend a birthday party
02:32at an exclusive venue in aspen this was a group of friends who seemed to have had tremendous
02:40early achievements and accomplishments and they were really going to go places
02:46so 4 800 pounds 126. it was 50. you know what i adjusted it because the fuel was way off
02:56the pilots are flying a gulf stream 3
03:01the gulf stream is a luxurious plane that you know people see in the movies and people think high rollers
03:08and movie stars flying but it's a workhorse plane it actually has a good reputation
03:15it's a 90 minute flight from los angeles to aspen
03:22gulf stream 303 gulf alpha aspen reduced speed to 210 or slower
03:29the controller slows down the gulf stream to maintain a safe distance from the other planes heading into aspen
03:37210 or slower 3 gulf alpha
03:4417 minutes from landing the pilots begin their descent
03:50aspen pitkin county airport also known as sardi field is about three miles northwest of aspen
03:58landing on its single runway is a challenge
04:02aspen is considered one of the most dangerous airports in the country the runway is not long
04:11and it is in close proximity to high terrain on all sides
04:18hey do you remember that crazy guy in the lear when we were in aspen last time
04:24it was i can see the airport but he couldn't see it
04:30set you up on the approach okay
04:32the landing is made even more difficult with the final stage needing to be carried out visually
04:39as the plane nears aspen a beacon guides it to the airport but it doesn't lead it directly to the
04:46runway
04:48once the airport is in sight the pilots must line up with the runway visually
04:53because of the high terrain in close proximity to the final approach course
04:58the minimum altitude is a couple thousand feet above the ground and we must be visual by that time
05:04to safely continue our descent down to a landing
05:09and tonight the weather isn't making landing any easier
05:15and if at any time it's snowing it's very hard to acquire that visual reference
05:21to safely descend further to a landing
05:27residential noise restrictions around the airport leave the pilots only nine minutes
05:33until the landing curfew at 6.58 the crew is cutting it close
05:40can you see out there at all yet
05:43uh
05:45no
05:49cost stream three golf alpha
05:51heading zero five zero
05:53heading zero five zero three golf alpha
05:58as the pilots prepare to line up with the runway
06:01passengers get ready for landing
06:11it synchronizes off
06:13there is just enough fuel for one landing attempt
06:17after that the pilots will have to divert to another airport
06:20okay it's off
06:24hydraulic pressure is good
06:27golf stream three golf alpha turn heading one four zero intercept final approach course maintain one six thousand
06:35eight minutes from the airport the controller gives the crew clearance to commence the approach
06:41one four zero one six thousand intercept final approach course three gulf alpha
06:50one six thousand
06:56as the pilots get their final intercept to the airport
07:02challenger seven juliet alpha you have the airport in sight
07:05another aircraft also one approach to aspen updates the controller
07:10uh that's a negative
07:12uh that's a negative going around
07:40the procedure that pilots will execute to return to a safe altitude
07:45as the gulf stream gets closer to the airport the weather deteriorates
08:09the controller clears the pilots to begin the final approach eleven miles from the airport
08:18you have to be configured
08:19you have to be configured properly at the right altitude at the right speed
08:22otherwise you are expected to execute a missed approach
08:27red table at one four thousand cleared for vr approach gulf stream three zero three gulf alpha
08:34here we go
08:37as the pilots get closer to the airport they're counting on the weather to improve for their landing
08:44sending to one four thousand
08:48problems can escalate very quickly when flying into aspen
08:52there's really no room to recover without breaking off that approach or trying it again
09:00landing flaps landing flaps just over two minutes from landing
09:06instruments have successfully guided the pilots to the airport
09:09now it's up to them to identify the runway
09:14you see the runway
09:21golf stream three gulf alpha you have the runway in sight
09:27affirmative yeah now we do
09:29yeah runway in sight three gulf alpha
09:31gulf stream three gulf alpha visual
09:34roger
09:35one thousand
09:36one thousand to go
09:39the pilots are now less than a minute from landing
09:53at the last moment they realize something is wrong
10:15avjet 303 gulf alpha crashes just short of the runway at aspen
10:22aircraft identification gulf stream three zero three gulf alpha aircraft location it was north of the runway approximately the shale
10:31bluffs area
10:35emergency vehicles rush to the scene in the hope that there are survivors of the crash of avjet 303 gulf
10:42alpha
10:50but all 18 people on board are dead all 15 passengers the two pilots and the flight attendant
11:06the flight really captured the media and the public attention because of the people on board
11:13there were a lot of very young talented people
11:23put everything from the tail section over there
11:27by the following day investigators are on site
11:33thousands of passengers fly charter airplanes every year encompassing 2.5 million flight hours annually
11:42so trying to understand why this accident occurred was significant
11:51let me see that
11:53within hours the plane's cockpit voice recorder or CVR is retrieved from the wreckage
12:00let's get the data pulled from that asap
12:03what about a flight data recorder
12:11looks like there wasn't one
12:13ok
12:16because the airplane was manufactured in 1980
12:20and registered in 1981
12:22it was not required to have an FDR
12:26while the CVR is sent for analysis
12:28investigators from the National Transportation Safety Board
12:32wonder why the pilots weren't able to land safely
12:35the plane crashed 2,400 feet from the runway
12:40when an aircraft crashes short of a runway
12:42especially a sophisticated airplane like a Gulfstream jet
12:45a number of questions arise here
12:47how did they get there?
12:48what possible factors could the crew have?
12:51was there some sort of a failure in the aircraft?
12:56take a look at this
12:58what do you think caused that?
13:00there's a deep ground scar at the crash site
13:06that would do it
13:08investigators conclude that it was formed when the left wing hit the ground
13:14when an airplane comes through trees or vegetation as it approaches the ground
13:20it cuts off branches
13:22and we can look at those branches and the angles that are made
13:25to understand the airplane's attitude as it came into the ground
13:30and its descent profile
13:33left wing struck the trees at about
13:3949 degrees
13:42that's a hell of a bank
13:49there's no operationally relevant reason for an airplane to be banked at 49 degrees
13:55that close to the airport
13:56or that close to the ground
13:59maybe they lost control of the plane
14:03when we see an aircraft in an abnormal attitude
14:07we've got to look at
14:08did something happen where the pilots couldn't keep it level?
14:11the plane's position gives investigators a promising lead
14:16engine failure?
14:19the loss of thrust resulting from an engine failure on one side
14:24can yaw the airplane
14:25and if not appropriately managed by the pilots in a timely fashion
14:30can lead to a loss of control
14:34aside from the impact damage
14:36there's no sign of fire to the exterior
14:39the team studies the engine's compressor blades
14:43to determine if the engines were functioning when the plane hit the ground
14:48when the Gulfstream 3's engines are working
14:51the compressor blades spin in a clockwise direction
14:54if the engines were still functioning when the plane crashed
14:58these blades would be bent counterclockwise
15:01or in the opposite direction
15:07you know these are all bent counterclockwise
15:09so it wasn't engine failure
15:13our examination of the engines showed that
15:16there was no pre-existing damage
15:19no evidence of an in-flight fire
15:21and also showed that they were operating normally
15:24and at high power at the time of the impact
15:28let's take a look at the rudder
15:30an airplane operating at a low airspeed
15:33while the rudder moves to an extreme limit
15:36could introduce a rolling moment
15:40or also stall one of the wings
15:43which would further exacerbate the rolling moment
15:46investigators examine the actuator
15:50that controls the rudder's movement
15:52the piston is completely intact
15:56no sign of any damage
16:01there was no pre-existing conditions or failures
16:05that would have explained the accident
16:07the airplane was functioning normally
16:09if mechanical failure didn't cause the roll
16:12what went wrong on approach
16:16determining the airplanes flight path helps us understand
16:19how that airplane got to the accident site
16:21what was it doing
16:23where was it flying
16:25how fast was it going
16:28have a look at this radar data
16:32with no flight data recorder
16:34investigators turn to Aspen's radar information
16:38to reconstruct the Gulf Stream's descent profile
16:43using the radar position and time
16:45so the altitude and position of the aircraft
16:48the performance engineers can extract the speed of the aircraft
16:52how fast is it descending
16:54is that appropriate for the approach that they're trying to do
17:00here's what we've got
17:03this is the approach they should have flown
17:07investigators examine the path the pilots were required to follow into Aspen
17:13due to the rising terrain away from the airport
17:17Aspen at this time had a step-down approach
17:20which from a profile looks like stairs
17:23the pilots will step down to an altitude
17:26based on the terrain availability
17:30pilots cannot descend below that altitude
17:33until they reach another fix or another distance
17:37and
17:40here's the descent the pilots actually flew
17:43the radar data shows the avjet flight deviated from the published descent profile
17:51four miles out they dropped 300 feet below the minimum
17:55and a mile later
17:57they dropped 900 feet below the minimum altitude
18:00and they stayed that way
18:02they flew in very low
18:05if you go below a minimum altitude before you are allowed to
18:11then you no longer can guarantee the safety of that aircraft
18:21why would they do that?
18:25because the pilots did not fly this approach to standards
18:28we wanted to look into their backgrounds and training
18:31to better understand why the accident may have occurred
18:40why did the pilots of avjet 303 gulf alpha
18:44not follow the prescribed approach procedure into Aspen
18:50the captain passed his last proficiency check
18:53so did the first officer just a couple months ago
18:58investigators learn that all avjet pilots are trained
19:01to land in mountainous terrain like Aspen
19:05and they both flew into Aspen together twice before
19:08without incident
19:11no accidents
19:13no reprimands
19:16even the captain's driving record is spotless
19:21so looking into the background of this flight crew
19:23we really didn't see anything that stood out
19:24they were both well qualified
19:26well trained and experienced
19:28to fly this airplane and make this trip
19:31and they both got plenty of sleep before the flight
19:33so fatigue isn't an issue
19:36in fact I don't see any issues here
19:41this doesn't make any sense
19:46why would two well trained pilots fly so recklessly below the limits?
19:53no matter whether you're a charter pilot or an airline pilot
19:56or even just a personal general aviation pilot
19:59you know our number one job is safety
20:00regulations are there for a reason
20:03what is it that could lead a good flight crew
20:06to go beyond those safety limits?
20:11okay so we know the pilots landed at Aspen twice before with that incident
20:17what was different this time?
20:21maybe they were trying to get eyes on the runway?
20:24pull up the weather
20:35it was important to understand exactly what was going on with the weather in terms of the layers of clouds
20:42whether they were solid or broken
20:44to understand what capability these pilots may have had to see objects on the ground
20:53the crash was at 7.02 pm
20:55back it up to about 6.30 pm
21:00they would have been flying in and out of some pretty heavy cloud here
21:04so maybe they didn't have a clear line on the runway
21:07okay but these are seasoned pilots
21:10they should know if you don't see the runway
21:11you don't try to land on it
21:12and yet they did try to land on it
21:14and they missed by almost half a mile
21:16so
21:17did they see the runway or not?
21:21we should talk to the controller
21:26an air traffic controller can tell you
21:29what the visibility is
21:31what the weather conditions were
21:32what other airplanes were doing in terms of
21:35coming into the airport
21:37and provide eyewitness testimony
21:39about the time of the accident
21:41but they also can help us understand
21:44communications that they had with the airplane
21:49so did they give you any indication at all that they were having trouble seeing the runway?
21:54no, quite the opposite
21:56I asked them if they could see the runway and they confirmed that they did
22:00Gulfstream 3 Gulf Alpha, you have the runway in sight?
22:04yeah, runway in sight 3 Gulf Alpha
22:07Gulfstream 3 Gulf Alpha, visual, roger
22:11huh
22:13I made extra sure to confirm
22:16because I couldn't see them
22:18the weather was so bad
22:20did you have any reason to doubt the pilots?
22:24not at the time
22:26but
22:27here's what's so odd
22:29they confirmed they had visual
22:31but then when they came out of the clouds
22:33they were headed to the right of the airport
22:45what are they doing?
22:52what are they doing?
22:54I don't think they realized they weren't headed for the runway until the last second
23:01when we put those pieces together, you know, the pilots did report on the radio, they had the runway in
23:06sight
23:06we had to ask ourselves, did they really, did they really see the runway?
23:11might they have engaged in a little wishful thinking?
23:16this leaves investigators with a troubling question
23:22they couldn't see the runway
23:24they couldn't see the runway
23:25why did they go ahead with the landing?
23:27maybe they were under some kind of pressure
23:31we needed to know the purpose of this flight, its schedule, and the pilots' activities before they departed for Aspen
23:39looking into what happened before the flight took off from L.A. can help us gain insight into what might
23:47have been going on during the flight
23:54so sorry to keep you waiting
23:56no problem at all
23:58to understand why the pilots were so intent upon landing in Aspen
24:03NTSB investigators speak to the Avjet coordinator who managed Flight 303 Gulf Alpha
24:11the charter coordinators communicated with the pilots moments before the flight departed Los Angeles
24:17they would have insights into what was concerning the pilots
24:22what they were trying to accomplish
24:24and some of the decisions being made
24:28did you talk to the captain on the day of the flight?
24:32oh yes, and there were some problems right from the start
24:34really? how so?
24:36well the flight was supposed to leave at 4.30
24:38at 4.15 he called to say the passengers still hadn't shown up
24:45well if the passengers don't show up soon with the long taxi out to the runway
24:50we won't make it to Aspen in time
24:52so what are you suggesting?
24:54well we may need to divert
24:58the captain was worried that because of the 7 p.m. noise curfew at Aspen
25:02he might have to go to Rifle instead which is about 60 miles away
25:06so he knew about the noise curfew and he had a plan to divert if he needed
25:10absolutely
25:13they knew that Rifle Colorado Airport was nearby
25:17they had planned for alternatives even before they left
25:19which is exactly what a crew should be doing
25:23when did the passengers board?
25:25they didn't start boarding until around 4.30
25:29then what happened?
25:31about 10 minutes later I got a phone call from the client's personal assistant
25:35and he told me the client was very upset
25:41what's this about diverting to Rifle?
25:43what do you mean?
25:46once the passengers boarded there was a call by the charter customer's assistant
25:53expressing
25:56concern that the crew had told the passengers that they might have to go to another airport
26:02welcome, welcome, given the delay in boarding looks like we may have to divert to Rifle
26:12so the client had his assistant call me
26:16so my boss wants you to tell the pilot to, well, keep his mouth shut around the passengers
26:22and if he has anything to say, save it until he gets there and then they can talk it over
26:29understood, there's nothing to worry about, I'll take care of it
26:32thank you very much for letting me know
26:38so of course safety comes first, but we wanted to keep the client happy
26:43did this make it back to the captain?
26:45yes, I called him right away
26:49the client's very upset, he doesn't want you speaking to any of the passengers anymore
26:53only to him
26:53understood, okay, don't mention diverting
26:57thank you so much
26:58yeah
27:04he was worried that he was going to disappoint our boss
27:07maybe even get into trouble for upsetting the client
27:11but he wouldn't get into trouble
27:14in a charter operation, the needs of your passengers are front and center
27:18you're fully aware of them
27:19and in a situation where a group of people are going to add dinner
27:24and that's the only reason they're taking this trip
27:27if they can't satisfy that timeline, then there was no point of being on that aircraft
27:34the captain was told not to upset the passengers
27:37did that instruction affect his decision about diverting his plane to rifle
27:42and so this was all before they took off?
27:45yes
27:46and was that the last time you spoke to the captain?
27:48no, he called me again en route to Aspen
27:51and what time was that?
27:546.30
27:58we'll be landing in Aspen in about 20-25 minutes
28:01but we'll have to spend the night there
28:03no problem, I can book your rooms
28:05hey, how are the passengers, are they still upset?
28:09I don't think so
28:11what about the client?
28:13I had a talk with the client
28:15it's just really important to him that we make it to Aspen
28:17apparently he's dropping a substantial amount of money on dinner
28:23the client didn't want to go to rifle
28:24rifle was more than 60 miles away
28:27it would have taken them too long to get there
28:29I see
28:32okay, wow
28:34thank you very much for your time
28:36happy to help
28:39although the pilots would be aware of the needs of their passengers
28:44at no point can that supersede the professionalism of that crew
28:49your primary and only real job is the safety of that aircraft
28:55you know, it seems they were under a lot of pressure to land
28:59not only before the flight began, but even during the flight
29:04crash happened more than half an hour after that last call from the plane
29:09did commercial pressure influence the pilots to make a risky decision
29:14that cost the lives of 18 people?
29:17you know, this comes up all the time
29:19charter pilots often voice on chat rooms and complaint lines
29:25that they are pressured to keep people happy and do really difficult things
29:29just to satisfy a demanding customer
29:32and it's dangerous
29:35they still had time to correct the situation
29:38so what happened in these final 30 minutes?
29:47it's here
29:50NTSB investigators turned to the cockpit voice recorder
29:53of Avjet 303 Golf Alpha
29:56to understand why the pilots chose to land instead of diverting
30:02we could learn about the crew's decision making
30:04and what they were doing
30:05from their conversations with each other
30:07you know, how they were planning
30:09and using the information that was coming in
30:12as they approached Aspen
30:14you know what, let's pick it up before they begin their final descent
30:28hey, do you remember that crazy guy in the Lear
30:30when you were in Aspen last time?
30:33it was, I could see the airport
30:35but he couldn't see it
30:38pause that
30:43so, 14 minutes before the crash
30:45they're ridiculing another pilot
30:47who tried to land without the runway in sight
30:50why did they do the same thing?
30:53at that point
30:54they were still in the mode of
30:57we're gonna do this right
30:58and even sort of made a joke about this
31:01one guy that didn't do it right
31:07okay
31:11okay, we'll shoot it from here
31:12I mean, we're here, but we only get to do it once
31:15right
31:15once
31:17and then we get a rifle, right?
31:19yep
31:19it's too late in the evening to come around
31:26so, right there they're talking about doing a missed approach
31:30that was at 6.50, so two minutes later
31:3512 minutes from the airport
31:36the pilots confirmed their plan to divert if they needed to
31:42as the crew was approaching Aspen
31:44they were getting the idea that
31:46the weather was getting more difficult to get in
31:48and they were having a conversation about this
31:50they mentioned again, well, we might only have one shot at this
31:53and we have to go to rifle
31:54they were really saying the right things
32:01attention all aircraft, last aircraft went missed
32:05what?
32:06you went missed
32:08you went missed?
32:10damn
32:11that was not good
32:16nine minutes from crashing
32:19they know the plane in front of them couldn't land
32:22and they know it's a bad sign for them
32:26that clearly had to put some pressure on them
32:28say, alright, this is not looking good
32:31it should have those pilots starting to get into the mindset
32:36of executing the missed approach
32:37rather than landing the aircraft
32:40so they know they shouldn't attempt the landing either
32:43up until now they've been doing everything right by the book
32:45yeah, I wonder what changed
32:51investigators discover something unusual in the CVR transcripts
32:55huh
32:59looks like the flight attendant brought someone into the cockpit
33:05about eight minutes before the accident
33:07somebody came into the cockpit
33:09one of the passengers
33:11thank you very much
33:21you think it's the client?
33:25it's possible
33:27it's possible
33:27having somebody else up on the flight deck
33:30as you're conducting an approach
33:33into mountainous area
33:35at night
33:37in poor weather
33:38is not a good idea
33:43did the presence of a passenger in the cockpit
33:46play a role in the crash?
33:56weather's gone down
33:59they're not making it in
34:01as the crew got closer to Aspen
34:03the weather worsened
34:04making it more dangerous for planes to try to land
34:08oh really?
34:11oh really?
34:15the only conversation that should be going on
34:17is between the crew
34:18about aspects of the flight
34:20here having someone up there
34:21questioning their decision making
34:23questioning the weather and the operation
34:26is just such a distraction and a pressure to them
34:30as the pilots approached the airport
34:32the situation intensified
34:43they learned that the plane ahead of Avjet 303 Golf Alpha
34:47also missed their approach
34:49because they couldn't see the runway
34:52it's too dangerous to land on that runway
34:55under these conditions
34:57so what happened?
35:04are we cleared to land?
35:06not, not yet
35:07we just missed
35:08the guy in front of us didn't make it either
35:11no really?
35:16okay, so it sounds like this guy is sending the pilots a message
35:19exactly
35:23O'Reilly may not sound like much
35:25but after all those other things that had occurred
35:28I think O'Reilly was a warning shot
35:31get this thing in Aspen
35:34but the pilots still had one more chance
35:37to implement their backup plan to divert to another airport
35:44where's it at?
35:48so obviously they still can't see the runway
35:53to the right
35:54to the right
35:55to the right
36:01so instead of executing a missed approach
36:04they're still looking for the runway
36:05which is actually to their left
36:08there was a river valley and some roads nearby
36:11might they have seen something they thought was the runway
36:13you know, some lights of the village or whatnot
36:15they believed they saw the runway but that wasn't correct
36:19they just keep flying lower and lower looking for the airport
36:24they were just under way too much pressure to make good decisions
36:31they had the night curfew
36:33they had the night curfew
36:34they had the time pressure
36:34pressure from the client as well
36:37and then with the weather coming in and out
36:39as they stepped down
36:41they'd catch glimpses now and then of the ground
36:45500
36:47rev plus 5
36:48think rate
36:49think rate
36:5322 seconds after crossing the missed approach point
36:57Avjet 303 Golf Alpha hits the ground
37:02yeah
37:12oh
37:13no
37:13no
37:14no
37:14no
37:15no
37:15no
37:15no
37:16no
37:16no
37:16no
37:24Así que en Los Ángeles, ellos estaban listos para desplazarse.
37:32Luego se quedan chiamados por hablar sobre desplazarse,
37:35y el cliente les dice lo que es importante el dinner.
37:38Enfriendo todo, el pasaje entra en el coche.
37:41Así que cuando llegan a Aspen...
37:43Estaban limitados y determinados para desplazarse.
37:48No, no, no, no, no.
37:49Sin embargo, les direts se han acercado a las pilotas.
37:51Estaban ridiculados.
37:53All indications from our investigation
37:58show que estos dos pilotos eran buenas pilas.
38:02Once la crew descenden without the runway in sight,
38:07el accidente era inevitable.
38:11They just kept pushing, and step by step it got worse and worse
38:16Hasta la presión de los pilotos estaban bajo para lanzar,
38:23hay una más seguridad que podría evitar esta tragedia.
38:27No te van a creer esto.
38:38No te van a creer esto.
39:03No te van a creer esto.
39:28No te van a creer esto.
39:29No te van a creer esto.
39:32No te van a creer esto.
39:33No te van a creer esto.
40:07No te van a creer esto.
40:08No te van a creer esto.
40:09No te van a creer esto.
40:15No te van a creer esto.
40:29No te van a creer esto.
40:43No te van a creer esto.
40:54No te van a creer esto.
40:56No te van a creer esto.
40:57No te van a creer esto.
40:58No te van a creer esto.
40:59No te van a creer esto.
41:01No te van a creer esto.
41:05No te van a creer esto.
41:18No te van a creer esto.
41:25No te van a creer esto.
41:33No te van a creer esto.
42:03No te van a creer esto.
42:05No te van a creer esto.
42:13No te van a creer esto.
42:18No te van a creer esto.
42:27No te van a creer esto.
42:44No te van a creer esto.
42:46Avjet también se va a hacer desplazos
42:48para evitar desplazos necesarios
42:49en el coque durante el viaje.
42:53After el accidente,
42:54la empresa le dio a la ley
42:57que no pasesos
42:58se permiten en el coque.
43:02Ok, chicos.
43:04Vamos a terminar mañana.
43:07El NTSB también ha hecho
43:09un montón de recomendaciones
43:10para mejorar el sistema
43:12para hacer las cosas más gráficas
43:14y fácil de usar
43:15para que las personas puedan
43:16sortarlas,
43:17más que leer una lista.
43:20Las lecciones sirven
43:21como una alerta
43:22a todos los pilotos
43:24que interactúan con los pasajeros.
43:27Creo que el mensaje
43:28de esta flighta
43:29es que no existe
43:30una cena,
43:31una reunión,
43:32una partida,
43:33una partida
43:34que es más importante
43:35que las vidas
43:36de los pasajeros en el plane.
43:39Y el pilot
43:39tiene que ser difícil
43:40para que los pasajeros
43:44no saben.
43:45Ellos no saben
43:46que no saben
43:47que no saben
43:48que su comportamiento
43:48endangering
43:49sus vidas.
43:51Pero,
43:52nos ayudó a cambiar
43:53la ley
43:54y cambiar cómo
43:55el FAA
43:55en muchos aspectos
43:57y por eso
43:58nos agradecemos.
44:24la ley
44:27de la ley
44:29de la ley
44:41de la ley
44:42de la ley
44:42de la ley
44:42de la ley
44:42de la ley
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