Skip to playerSkip to main content
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.

Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.

In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.

Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!

In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.

Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!

Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.


They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.


An insightful conversation on leveraging talent globally to improve efficiency and boost results!



https://youtu.be/KyMPTWv_arc
Transcript
00:00let me give a little bit of both my expertise is sight unseen and i can we'll go into that in a
00:05minute but for those that are out of practice or have insecurities or just don't have those sort
00:11of courtesy social skills a suggestion is the middle of the eye because there's energy givers
00:18look in their eyes all day long i'm looking in yours peter you're the man yeah but there's also
00:22the medusa the energy sucker you know like when you're in trouble so you don't want to avert your
00:29eyes because then you'll get in trouble but if you look in between their eyes and nod your head and
00:32pay attention it's almost like they're not going to suck you into that vortex and there's also certain
00:36positioning you can do mirror imaging there's certain sort of things you can do with people
00:41to anchor with them through touch or through mutual stuff but i always believe that that could be
00:49manipulated and when you're over the phone my good friend you are removing three of your senses your
00:56taste touch and smell the scientists as we all know claim that when one or more of your senses are
01:02removed the other ones are enhanced so i am expecting people to have big ears and active listening right
01:08they can hear everything but what about the sight peter what do we do there well i believe in
01:15metaphysics i believe that the book is better than the movie because imagination
01:19you
01:25you
01:29you
01:29you
01:33you
01:35you
01:37you
01:39you
Comments

Recommended