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Think a Neurodiversity Journey. Episode 48. Take A Leap & Transform through the art of speech with Richard Blank

Take A Leap & Transform: A Neurodiversity Journey
Joseph K Muscat

Every two weeks, my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.

We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees.

Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.

https://josephkmuscat.com/episode-48-the-art-of-speech-with-richard-blank

I would like to illustrate how my new venture came about and to do that I have to tell you a bit more about myself and my journey. Hopefully, this will inspire you to accept yourself for who you are and you will be able to relate.

I am neurodiverse... not sure what that is...? Well, simply put, it's a person who has been diagnosed with one or more learning disabilities. In my case, I have few; Visual Motor, Visual Perception, Working Memory, and Dyslexia. This has been both a struggle and a blessing for me; over the course of my education, relationships, employment and my various businesses.


https://youtu.be/baQakoEZdgI
Transcript
00:00what can you share with business leaders and managers to help them create more safe workplaces
00:06and to support neo-divergent talents? The best comedians, Joseph, can tease themselves.
00:12So instead of talking about all of my acclimates, why don't I tell the agents the times where I got
00:16hung up upon? I didn't want to come to work on a rainy Wednesday. So as long as I can relate to
00:21them at a certain level, because I'm just a man, I might be 50 years old and you're a boss, but I'm
00:26a Philly boy. I followed my dreams and moved here. I mean, how do you want to spin it? But I also
00:31believe in first downs before touchdowns. Why don't we first say good morning to somebody so they know
00:38that I know who they are? Maybe they're comfortable enough to say good morning to me or even tap me on
00:43a shoulder when I'm playing pinball in the morning. Guess what? We already connected like a feral cat
00:48that keeps coming back to your house.
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