The younger generation loves job hopping.

Richard Blank

The Talkspan Podcast by Palindrome Communications. An interview with Call Center CEO Richard Blank.  Palindrome -Let's talk about the future of blogs for businesses. Over 20 Years Of Combined Experience In Research-Driven Writing. We have a proven methodology for research which includes using a network of advisors, carrying out surveys, using technology tools, and referring to some of the latest reports in the field.We study your business and produce written content for your industry, sector, and objective. Through timely and valuable content, companies can position themselves as leaders in their respective industries. Content creation can be an arduous process. Palindrome provides writing services at your fingertips.A palindrome is a phrase, sequence, or word that reads the same forwards and backwards (example: nurses run or madam). It stands for balance, competence, symmetry and constructing something with skill. Our core team is made up of veteran content writers and copywriters.  In this episode of The Talkspan Podcast by Palindrome Communications, Richard Blank, CEO of Costa Rica's Call Center, discusses integrating empathy into BPO, digital marketing, and call center management. He emphasizes treating employees with dignity, active listening, and using empathetic,, persuasive communication to improve customer service, alongside insights on leadership during challenging times.   Key Themes and Insights: Empathy in Operations: Treating employees with respect, fostering a positive corporate culture, and using empathy to improve customer interaction, rather than just treating them as expendable resources. Customer Support & Sales: Emphasizing active listening, such as using names and repeating questions, to create a better experience. Leadership & Crisis Management: The importance of maintaining character, adjusting tone, and fostering employee motivation during chaotic situations. Call Center Experience: Richard Blank shares his journey of building a large near-shore, bilingual call center in Costa Rica, focusing on advanced telemarketing, interpersonal skills, and the art of speech.  The episode provides valuable perspectives for those in leadership, sales, or communications roles looking to foster better connections.    https://youtu.be/f_dmjjBj_Yo?si=153j8EWKCjC5v4HR

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00:00Right. I think that's a pretty common complaint that we get when we talk about the younger generations of this era, I think.

00:11Right, Khalid?

00:15Millennial workforce, you jump around a lot.

00:19I mean, you know, jumping around is one thing.

00:23I think this is a little bit more of a question of integrity.

00:25I think a lot of the complaints that are being made and that I see going around, it's the question of integrity.

00:33And I think there's also a correlation between that and the lacking of soft skills, probably, that we have today.

00:42And it makes me wonder, like, is there a difference between the younger generations of today and the younger generations of back then?

00:48I think maybe there is, you know, the generation when our grandparents were younger, they may be young.

00:55And young people do questionable things.

00:59But I think at least the integrity was a little bit more stable.

01:04I wonder why, you know, I wonder what the factors are and such.

01:09Well, each person can make that decision.

01:12It doesn't matter which generation.

01:14Everybody has a chance to do right or wrong or take the easy way or the hard way.

01:19But I have I have done something to reduce my attrition.

01:23I have a gamification culture where I collect antique pinball.

01:28You know, there's things to do right or the same.

01:29I've done something to do right or the other day.

01:30So I mean, I think there's a big change to do right.

01:31And I think I'm changing each way to the right.

01:32And if you're trying to let the right to the right, you know.

01:33So I'm changing this lot more quickly.

01:34So here's another question.

01:35Can you say, I would tell the right?

01:36I think it might be.

01:37I think another question.

01:38Let's go.

01:39Let's go.

01:40They'll do it.

01:40Yeah.

01:41Look at the right.

01:41Okay.

01:42Let's go.

01:42Yeah.

01:43Let's go.

01:44Let's go.

01:45Let's go.

01:46Let's go.

01:46You know.

01:47Let's go.

01:48Let's go.

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