00:00Yeah. So as I was saying, like with this whole supply chain thing going on and, you know, I don't know if they're moving manufacturing and warehousing sort of like nearshore, but tell us a little bit about what changes you've been seeing in how BPO is done.
00:19Well, I can see in regards to, you know, the offshore centers in your area of the world are just phenomenal.
00:25Once again, I respect anybody that is bilingual. You might be able to tell the slight accent.
00:30People obviously can tell an Indian and a Filipino accent compared to, let's just say, a Central South American accent.
00:37I myself have a Philadelphian accent, which you can tell. And accents don't mean that you can't speak a second language.
00:43To me, it also bears the mark of higher education. Why are people looking nearshore?
00:49Not saying it's better or worse, but a lot of the times it's the proxemics to the United States.
00:53Instead of spending dozens of hours on a plane, they can be here within a couple hours.
00:59We also have Spanish language capacity, which is a growing segment of the United States.
01:05And there's a certain skill set that we have here, which is very comparable to the Indian IT and the Filipino customer support.
01:13So we're very competitive, yet your market is so much more competitive in regards to price.
01:19And the quality is there. It really is. So pound for pound, as I say before, anybody that's professional and works in the BPO industry are phenomenal to me.
01:28But, you know, a lot of clients like the fact that I'm here and hands-on.
01:32And I do know some people that have moved to Asia and the Middle East in order to work in this industry.
01:38And so, as I say, a lot of it has to do with factors.
01:43But in the way that you do business and the research I've done on your company, it would make sense for someone to jump on a flight for a couple dozen hours to go meet you personally and start working with you.
01:54So really, you almost have to take it on a case-by-case basis.
01:58But I believe at the end of the day, my friend, you'll be chosen in regards to merit, in regards to distance and price.
02:06And so that's why I believe what you and Khalid have built is a powerhouse in your area of the world.
02:14And I don't really see it as competition.
02:15I see it as just gentlemen that are raising the bar in multiple verticals and industries.
02:21Well, thank you. That's so kind of you to say bye.
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